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about Precision Garage Door in:
Durham Area, NC
Precision Garage Door of Raleighhas received 258 reviews, averaging 4.89 Stars:
Timberlake, NC
Hillsborough, NC
Tim came out to check my garage door shutting to hard. It needed springs and some other issues. He did a great job. I was impressed he had the springs and other materials on his truck . He did not have to come out another day because he did not have the equipment or materials. Would definitely call him back if needed . Represented the company well .
- Robert
Durham, NC
I am very pleased with the installation of our garage doors. I was totally impressed with Luke and his joyful spirit and great personality. He took his time to explain in details the operation of our new doors. Kudos to Luke!!!
- Hervey Graham
Durham, NC
Technician was on time and very professional and personal. He provided several options for various levels of repair which were very detailed. His work was performed in a timely and efficient manner . Chose Precision because of ads and review ratings.
- Eb Roberts
Durham, NC
Andrew Bentley did a fantastic job on the removal of my old garage door and installation of the new one. Everything looks and works great and he went the extra mile to show me all the features and functions
- John Merrill
Product:
Creedmoor, NC
Excellent service and fast. They did end up having to replace a few parts that were not in estimate, which cost more money.
- Tim Manns
Durham, NC
Scott Johnson did a great job. Well pleased. Got the job done the first time. Another satisfied customer.
- Harold Tyndall
Durham, NC
Jon was very knowledgeable and personable. I would highly recommend Jon and Precision Garage Door Service.
- Tracy Kochis
Durham, NC
While I appreciate an advance call from a technician telling me how I should just replace the garage door keypad myself and save some money, clearly that isn’t something I felt comfortable doing. Hence why I called you all in the first place. If a customer doesn’t take you up on the offer of just ‘doing it themselves’ the first or second time, it probably doesn’t make sense to state it a third and fourth time; just adding to the frustration. In the end, yes it was fixed the day I called; hence the three stars. But based on this interaction, I would not recommend this company.
- Bethany Butti
Thank you so much for providing feedback about your experience and bringing this to our attention. This isn't something we instruct our technicians to do unless the customer initiates the conversation. We have had a very lengthy conversation with Paul and used this as a teaching example for the rest of the employees. We appreciate you choosing Precision and please know if we can help in the future, we are here for you. You will certainly not have this kind of interaction again with one of our employees.
Product:
Hillsborough, NC
We discovered our old door opener wasn't working in the morning and Brandon came right out to take a look. He quickly figured out the problems and gave us a list of recommended repairs. He also took a look at our other door while he was here and realized it needed similar maintenance. He worked quickly and ended up installing a new opener for us that is MUCH quieter than our old one. Before leaving he made sure all our remotes, keypads, and car buttons were programmed and functioning well. He was very knowledgeable and friendly throughout the whole visit. I will absolutely call Precision again if we ever have garage door issues again!
- Jason Barile
Product:
Durham, NC
Great job.
- James Davis
Durham, NC
Five stars for the service rep. Professional, friendly, and fast. He did a great job. One star for the company. Was not told over the phone that a new garage door keypad to be installed would cost $250. Was also not told that I would get charged $75 just for the service rep showing up. Once he told me $250 I almost turned him away but then he said you're going to get charged $75 just for me showing up. Was told that it has to be a special type of keypad entry system and that I couldn't get one at the store. Would not recommend this company at this time. Very disappointed in their billing practices.
- Rufus Reynolds
Thank you for your business and feedback. We are glad to see you were happy with the service Trevor provided, but we are sorry to see you weren't happy with the pricing he provided to you. The call center that handles our scheduling is who you spoke with first. They are supposed to advise you of the $75.00 service fee that will be charged if work is not performed, but would be waived if work is performed. This is a standard fee that almost all service companies charge. All of our calls are recorded so we listened. We apologize that she did not inform you of the fee as she should have and we will address that with the call center. The price of the Marantec keypad wasn't discussed on the call at all. The call center wouldn't have had the pricing for that key pad to provide even if you did ask because they aren't at the job site and wouldn't know what to offer you. As you mentioned in the call, a generic keypad will not work for your motor. We have to specifically order Marantec items to keep in stock to service customers like yourself who have that particular opener. Again, we are sorry you're unhappy with the price and if you would like to discuss further, please call and speak with our service manager.
Product:
Durham, NC
Hi we needed serious help with our garage door motor as we had a car trapped inside and wouldn’t open or close. Tim came and rescued us quickly and installed all the new fixings plus more. Very grateful!
- Gretchen Castorina
Product:
Rougemont, NC
Very professional service, good price, great products. They helped guide us on the right decision to service our existing malfunctioning old door vs buy a new one. We opted for a new door which we are very happy with, and very importantly they did not pressure us and they did not try to oversell.
- Jerry Dotsey
Durham, NC
Very satisfied with the technician
- Stephen Rigsbee
Product:
Durham, NC
Prompt, excellent quality service
- Marcia Morey
Product:
Durham, NC
Found the service tech to be excellent ( Paul). Did all the work in about 40 minutes and showed me how to service the door as well. He’s a star with your group. Thank you
- Joseph Slavik
Hurdle Mills, NC
My experience with Precision Door Service was great! The technician Trevor was so nice and helpful! He explained things well and provided great service. I have found a garage door specialist I can count on! Ps I called this morning and he was her by afternoon. Thank you so much Trevor and Precision Door!
- Catonya Beasley
Product:
Durham, NC
Excellent service
- Mary Jones
Efland, NC
Technician was very personable and he finished really quickly. The door performs great.
- David Cecil
Creedmoor, NC
Reputable company
- Virginia Martin
Product:
Durham, NC
Highly recommend Precision Doors for garage doors and repairs. Needed repair and received same day service.. Technician, Scott Johnson was outstanding. Fantastic company..
- Elizabeth Shelley
Durham, NC
The agent was friendly and on-time. He quickly realized the issue with my wall mount garage door, which made for and easy service call.
- Latonya Smith
Durham, NC
Good quick service and friendly. I thought $200 to replace and program a key pad was a bit much. I'd still recommend them.
- Rodney Robinson
Durham, NC
We called Precision late in afternoon, when we could not open garage door. Technician, Richard, arrived by 6pm, quickly diagnosed problem, checked rest of garage door mechanics, and fixed the problem. Richard was very professional, knowledgeable and explained things very well. We were very pleased with the timeliness & quality of service
- Mike and cathy Halloran
Durham, NC
Greg did a great job doing an emergency fix on my garage door later in the evening. The door was VERY broken (much of it made worse by me trying to fix it myself) and I have no idea how he got it working again. He was also very friendly and easy to work with.
- Eric K
Durham, NC
Good fast service but way over priced in my opinion.
- Teresa marie Mitchell
Product:
Durham, NC
Mike Grove was great. Got everything taken care of quickly. Was professional and polite. I will definitely recommend to friends and family. Excellent.
- Gloria Taylor
Creedmoor, NC
Today, Mike diagnosed the dilemma we were having with our garage door and repaired it quickly as well as perform routine preventative maintenance. I'm pleased with the level of professionalism and informative detail from this repair service. I would use Precision again in the future.
- Davis
Durham, NC
Justin was very professional and fixed my garage door. It is working better than it’s ever worked.
- Ronnie Hilliard
(919) 500-5059
(919) 500-5059(919) 407-8491
(919) 407-8491(919) 389-2489
(919) 389-2489(919) 670-2799
(919) 670-2799(919) 867-4406
(919) 867-4406(919) 436-2157
(919) 436-2157(919) 706-0191
(919) 706-0191(252) 300-7018
(252) 300-7018Office: (919) 500-5160
300 Dominion Drive
Suite 201
Morrisville, NC 27560
Office: (919) 367-3784
207 W Millbrook Road
Suite 205
Raleigh, NC 27609
Office: (919) 230-6000
636 Holly Springs Road
Holly Springs, NC 27540
Trevor was prompt and explained the problem and the solution. I am sure we will use you again if we need anything.
- Jerry Jolly