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Read what people are saying
about Precision Garage Door

Precision Garage Door of Raleigh
has received 1724 reviews, averaging 4.89 Stars:
1 2 3 4 5
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Excellent Service. Scotty was extremely knowledgeable!

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A Response from: Ashley Gammon, General Manager

Thank you so much for your kind words, Timothy! We're so glad our tech earned 5 stars! Kind regards, Precision Garage Door Service

Scotty Johnson Service Provided:
Garage Door Repair

Technician: Scotty Johnson
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

If all of your employees are as knowledgeable and professional as Evan, your company will continue to grow and prosper well into the future. I'd wouldn't hesitate to refer my friends and family to Precision.

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A Response from: Ashley Gammon, General Manager

That's great to hear, Anthony! Thank you for sharing your experience with us and for giving us 5 stars! The Precision Garage Door team is always happy and ready to help. We sincerely appreciate your feedback! Kind regards, Precision Garage Door Service

Evan Kopel Service Provided:
Garage Door Repair

Product:
Belt Drive Garage Door Opener

Technician: Evan Kopel
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Outstanding service!!! Our technician, Garrett Yeager, was so kind and considerate. He fixed our issue very quickly. He came early which we really appreciated. He walked me through setting up the app on my phone. Which takes patience since I am not the most technically inclined person. Overall, from booking the appointment to the actual service, we are super impressed. Thank you so much for actually doing what is advertised - GREAT SERVICE AND PERSONAL ATTENTION. Definitely five stars!!!

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A Response from: Ashley Gammon, General Manager

Molly, Thank you so much for your kind words about your service experience! We are thrilled to hear you had a great experience with Garrett and our team at Precision Garage Door. We appreciate you taking the time to share your feedback. We look forward to seeing you again soon! Kind regards,

Garrett Yeager Service Provided:
Garage Door Opener Repair

Technician: Garrett Yeager
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Evan did a great job in a timely fashion!

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A Response from: Ashley Gammon, General Manager

Thank you for your 5 star feedback, Einar! We really appreciate you sharing with us! Kind regards,

Evan Kopel Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technician: Evan Kopel
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

John Patton did an excellent job, he explained everything . John Fry

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A Response from: Ashley Gammon, General Manager

That's great to hear, John! Thank you for sharing your experience with us and for giving us 5 stars! The Precision Garage Door team is always happy and ready to help. We sincerely appreciate your feedback! Kind regards, Jenifer Lawless Precision Garage Door Service

John Patton Service Provided:
Garage Door Opener Repair

Technician: John Patton
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I was optimistic that calling this company would save me some time and I would pay a fair price for repairs to my overhead door. Joke is on me. I had to pay $100 (trip charge) just to get a quote for $1500 to replace torsion springs and rollers. “Labor is only $150 though.” SMH. I’ll do it myself this weekend. Disappointed because I know how much the materials actually cost. Smoke and mirrors sales game.

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A Response from: Ashley Gammon, General Manager

Hello Jeremy, thank you for bringing your concerns to our attention. We set a high standard for ourselves and regret that this was not met during your interaction with our business. We would love to address any concerns that you have. We've left a voicemail with contact information; we encourage you to reach out and hope to hear from you soon. Warm Regards,

Andy Maynard Service Provided:
Garage Door Repair

Technician: Andy Maynard
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Andy did such a fantastic job. He explained exactly what was wrong with our garage door, what we needed and what we didn’t. He even gave us options for what needed to be done now versus later. We were very impressed by his professionalism and genuinely great attitude. Thank you, Andy!

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A Response from: Ashley Gammon, General Manager

That's great to hear, Greg! Thank you for sharing your experience with us and for giving us 5 stars! The Precision Garage Door team is always happy and ready to help. We sincerely appreciate your feedback! Kind regards, Jenifer Lawless Precision Garage Door Service

Andy Maynard Service Provided:
Garage Door Repair

Product:
Springs

Technician: Andy Maynard
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The spring broke on our door and I called Precision as I saw all the positive reviews on the company. Evan came out the next day. He analyzed the problem, explained it all to us and did the repairs in record time! He was friendly, knowledgeable and did a great job! Thank you!!

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A Response from: Ashley Gammon, General Manager

Kathy, We are so happy to hear you were pleased with your first time experience with Precision Garage Door. We are delighted to have such a great base of customers that have been so pleased with our work. We really enjoy what we do and it's because of customers like you! Thank you for allowing Precision Garage Door to serve your garage door needs, we're here for you anytime! Warm regards,

Evan Kopel Service Provided:
Broken Garage Door Spring Repair

Technician: Evan Kopel
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Precision Garage Door Service promptly repaired my broken garage door. The technician was very detailed in his review and explanation of service. He was very friendly and efficient in his work. I truly appreciate the service I received.

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A Response from: Ashley Gammon, General Manager

Reviews like this make our day! Thank you for giving us 5 stars, Joan! We're so glad to hear that you're satisfied with the service you received from the Technician and the Precision Garage Door team. We're here anytime you need us! Kind regards, Jenifer Lawless Precision Garage Door Service

Scotty Johnson Service Provided:
Garage Door Repair

Product:
Springs

Technician: Scotty Johnson
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Great experience - response time was amazing. Tech - John was informative, understanding and very knowledgeable. Couldn’t ask for better service.

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A Response from: Ashley Gammon, General Manager

Claudia, Thank you for taking a moment to share with us this positively awesome feedback of your garage door service experience! We appreciate you allowing us the opportunity to serve you! Kind regards,

John Patton Service Provided:
Garage Door Repair

Product:
Springs

Technician: John Patton
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Spring broke so looked online for repair company. Several came up but Precision look and easy online appointment scheduling made choice easy. Scott arrived and was thorough and easy to talk to. Gave me several options and explained very carefully what was involved with each. He worked efficiently and in a short time i had a working garage door again. It operated much more quietly than before so that was a great side benefit.

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A Response from: Ashley Gammon, General Manager

Michael, We are so pleased Scotty was able to get you timely and make your garage door good as new! We're here to serve you anytime! Regards,

Scotty Johnson Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Scotty Johnson
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Scotty was great . Explained everything. Worked fast and with a smile.

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A Response from: Ashley Gammon, General Manager

Thank you for taking a moment to share this awesome 5 star feedback! We value you as our customer! Regards,

Scotty Johnson Service Provided:
Garage Door Opener Install

Product:
Rollers

Technician: Scotty Johnson
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Precision garage door service provided me with a timely repair when our residential garage door spring failed. Scotty Johnson their technician called before he arrived, was well skilled and completed his task in a very timely manner. The only room for improvement is the final cost was more than the estimate. That was not Scotty’s fault, I suggest any future phone estimates should cover a range to help set expectations.

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Scotty Johnson Service Provided:
Broken Garage Door Spring Repair

Technician: Scotty Johnson
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

John Patton was the service technician who provided maintenance and repair services for our garage door. He did a great job of explaining all of our service options, and he did a really good job carrying out the option we chose. Our garage door is now opening and closing very smoothly. We are very happy with the service that Precision Garage Door Service provided.

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A Response from: Ashley Gammon, General Manager

Judy, We are so thrilled to hear John was able to take great care of you! We take great pride in our dedication to making customers happy and we are so happy to hear this commitment was reflected in your experience with John. Thank you for the opportunity to have served your garage door needs. Regards,

John Patton Service Provided:
Garage Door Repair

Product:
Springs

Technician: John Patton
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Super service!

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Chris Colucci Service Provided:
Garage Door Opener Install

Technician: Chris Colucci
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

My technician Chris Colucci was very knowledgeable about his job and how to handle the situation. He also explained my issue in detail and gave a pre-estimate of cost before performing the work. I hope Chris will be an employee always as he will be my go to garage door guy. Thanks

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A Response from: Ashley Gammon, General Manager

Thank you for sharing your feedback about our team, Warren! Thank you for giving us 5 stars, we're so glad to hear that you're satisfied with the service you received from Chris and the Precision Garage Door team. We're here anytime you need us! Kind regards, Precision Garage Door Service

Chris Colucci Service Provided:
Garage Door Opener Repair

Product:
Springs

Technician: Chris Colucci
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Garrett was an extremely personable and consummate professional in the efficient management of my emergent garage door spring break. He was knowledgeable, prompt (actually arriving an hour earlier which was very greatly appreciated!), and very thorough in explanation of the repair work indicated. I am a repeat customer with Precision; however, this was my first interaction with Garrett. I will most certainly be contacting him for any future garage needs that arise.

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Garrett Yeager Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Garrett Yeager
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Professional, fast, and excellent work. Richard did a phenomenal job providing options and helping me decide what is the best solution. He worked quickly and professionally. I highly recommend this company.

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Richard McCann Service Provided:
Broken Garage Door Spring Repair

Product:
Cables

Technician: Richard McCann
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Great reliable service!

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A Response from: Ashley Gammon, General Manager

Hi Kia, Thank you for this glowing 5 star rating! We really appreciate it! Regards,

Richard McCann Service Provided:
Garage Door Repair

Technician: Richard McCann
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Tim did an excellent job with what he had to work with, we felt like he was honest, didn't try to sell us things we didn't need, and gave us a solution that will hopefully work for a while but did inform us what we will be up against eventually. Can't ask for anything better :)

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A Response from: Ashley Gammon, General Manager

M/M Gillespy, We’re so happy to hear you had a great experience at Precision Garage Door. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Warm regards,

Tim McRae Service Provided:
Garage Door Repair

Technician: Tim McRae
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Great service. Tim was outstanding in presenting my options for my garage door. Explained everything and answered every question I had. A real asset to any company. I have scheduled installation of a new door and motor. Superb service

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A Response from: Ashley Gammon, General Manager

Dear James, We are so thrilled to hear you received outstanding service from Tim. We pride ourselves on our customer service and thrilled that was reflected in your visit with Tim. We can't wait to hear how much you are enjoying your new door and motor. Thank you for entrusting Precision Garage Door!

Tim McRae Service Provided:
Garage Door Repair

Product:
Garage Doors

Technician: Tim McRae
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I appreciate your fast service and the very efficient manner that Evan handled my repair. I will certainly recommend Precision to friends and family.

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A Response from: Ashley Gammon, General Manager

Thank you for your review, Gary! We’re so glad to hear you had a great experience and Evan will be thrilled to hear this positive feedback of his service! Thank you for choosing Precision Garage Door.

Evan Kopel Service Provided:
Garage Door Repair

Technician: Evan Kopel
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Evan did a great job on repairing our garage door yesterday, and he made good recommendations on what I might have him do to create a quieter closing door. He gave me an estimate on how long the job might take, and he was accurate to the minute! I’m very pleased that I called Precision on Thursday night after one of the springs snapped, and Evan is a great representative for your business. I highly commend and recommend Evan and Precision for this work!

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A Response from: Ashley Gammon, General Manager

Joseph, We could not be happier to hear how pleased you were the professional and timely service provided to you by Evan at Precision Garage Door. We strive to provide only the best service possible and are thrilled this was reflected in your visit. Please know you can count on us anytime for your garage door needs! Regards,

Evan Kopel Service Provided:
Broken Garage Door Spring Repair

Product:
Garage Door Opener

Technician: Evan Kopel
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I needed maintence on the door. Setup was done already by precision

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A Response from: Ashley Gammon, General Manager

Donna, We'd be happy to help with your garage door. Give us a call, our phones are answered 24/7 @ (919) 500-5160.

Service Provided:
Garage Door Opener Repair

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

We have used Precision before, and their work is very professional.

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A Response from: Ashley Gammon, General Manager

Hi Steve, We appreciate your continued loyalty and support of Precision Garage Door. You can count on us anytime to take care of your garage door needs. Kind regards,

John Patton Service Provided:
Garage Door Repair

Technician: John Patton
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Garrett was prompt, knowledgeable, professional and courteous. He completed the work in a timely manner and made sure everything was working properly before he left. Thank you, Phil Goff

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A Response from: Ashley Gammon, General Manager

Thank you, Phil! We appreciate your feedback and we're so glad we earned 5 stars! The Precision Garage Door team is always happy to help. We're here anytime you need us! Kind regards, Jenifer Lawless Precision Garage Door Service

Garrett Yeager Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Garrett Yeager
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Greg Grey was our technician who performed the work needed to repair our garage door . Greg was very professional, took exceptional care of our property and replaced the springs, rollers, bearings and sensors. The garage door works like new. In short, he did an excellent job.

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A Response from: Ashley Gammon, General Manager

Sherry and Hank, Thank you for sharing your experience with us. We're thrilled to hear Greg provided great service and met your expectations with your gaage door repair. We can't wait to work with you again! Warm Regards,

Greg Gray Service Provided:
Garage Door Opener Repair

Product:
Springs

Technician: Greg Gray
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I had trouble with the door opening properly so I called Precision. Evan arrived on time and quickly diagnosed the problem, gave me some options, and ultimately fixed my "old" door to work like new! Thank you!

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A Response from: Ashley Gammon, General Manager

Thank you so much for your review Chris. We love hearing from our customers and take great pride in the service we provide. We are thrilled that was reflected in your visit. Please get in touch if we can ever make your day again! Regards,

Evan Kopel Service Provided:
Garage Door Repair

Technician: Evan Kopel
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I had broken springs repaired11/10/24. Called Precision and was promptly scheduled for repair. Paid $1,300 for the repair. More expensive than I remembered for previous repairs over the years, but I chose not to get additional quotes for repair. Evening of 12/10/24, I came home and closed the garage door. As the door closed, the door came of the tracks and failed to close properly. Upon closer inspection, the door had also pulled at the bracing between the top of the door and the connection to the garage door opener chain. Obviously, I called Precision to get it checked out again. I had also recalled the tech saying he had adjusted the tracks during the initial repair. I assumed as a courtesy. When I chatted online and called directly, I explained prior service and the current issue. I would have expected, given such a recent service and at such expense, I would have been told we will get someone out asap to take a look. Dissapointed that I was obviously chatting with and speaking to a scheduler who was just giving me the next available time. The soonest that would work was days later. Contacted another Company and they came out with hours and got the door functioning again. Icing on the cake was the tech saying I had paid twice what they would have charged to replace the spings. Just left an overall bad feeling

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A Response from: Ashley Gammon, General Manager

Michael, We regret to hear you were not satisfied with your recent service experience. We would love the opportunity to further address your concerns and have left our contact information to further address your concerns. Customer satisfaction is of the utmost importance and I want to make this right. I hope to hear from you!

John Patton Service Provided:
Garage Door Repair

Technician: John Patton
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Precision has professionally maintained our garage doors for 13 years. Today the technician (Chris) once again more than fulfilled expectations. In addition to servicing and replacing components as needed, Chris provided additional options and estimates that will help us create a timeline for future maintenance and upgrades.

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A Response from: Ashley Gammon, General Manager

Thank you for sharing your feedback about our team, B. Moore! We're so glad our tech went above and beyond for you! We sincerely appreciate you taking the time to tell us about your experience with Precision Garage Door. It was a pleasure serving you! Kind regards, Jenifer Lawless Precision Garage Door Service

Chris Colucci Service Provided:
Garage Door Repair

Product:
Garage Door Opener

Technician: Chris Colucci
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