Son in law couldn’t open garage door while we were out of country. Said he may have hit the # sign instead of enter Sign and wondered if he somehow changed code. I had no idea how to change code. The pad worked to close door but just would not work to open with code. Was hoping since I was a long time customer you might have suggested how to check the code or change it back if it had been changed by mistake. Technician looked at it and said the pad looked old and they wear out quickly. But the new one would work with any new motor if we needed one later. Made it sound like a better pad. I said ok to new pad and was totally surprised when the replacement was the exact same as old one and when he told me how to put in the code, he told me to do the exact thing that I told him my son in law said he had done that might have changed the code. So he up sold me to the tune of $284 when he could have simply said try this and see if it works. Give him a star for the up sale, but mark me off as a future customer and I will tell as many people about this as I possibly can. Totally feel victimized!!!!’

- Jerry Monday

Everything went smoothly. Scott solved our issue but we won’t have a final review until new doors are installed.

- Barbara S.

Scotty is a valued employee, so glad he could fix your problem. Thank you for your business, we look forward to the final review once your doors are in.

Our garage door broke in a unique way late on a Saturday night. We called and within an hour, they arrived and 2 hours later, everything was fixed. Couldn't have asked for more.

- James Moy

James, thank you for your business and the review! Glad we could be of assistance and if you need us in the future, please give us a call.

Great customer service and prompt attention. The technician was very thorough and quick. Thank you!

- Martha Walsh

You are very welcome Martha! Glad we could take care of your door needs. We appreciate your business and the five star review. Let us know if we can assist in the future.

Quick, friendly and well executed. All good.

- Kevin Norsworthy

Thank you for the feedback, we appreciate it! We are happy to hear you had a good experience with our company. We appreciate your business and the five star review. Please let us know if we can help in the future.

Established customer - again very satisfied with replacement of opener. Mike is excellent and always request him as technician.

- Rick Kirkpatrick

Rick, Thank you for allowing us to do business with you again. We love hearing that Mike provided great service and that you were very satisfied with your experience. Please let us know if we can assist in the future.

Scotty was on time and changed the keypad quickly and he gave me some helpful information about it. Also the garage door check that was included was appreciated. Thanks again.

- Suzanne Hanson

Suzanne, Thank you for the five star review. We are happy to help anytime you need us. We appreciate your business!

Having just purchased a home, we found the 16' Garage Door was noisy,and the door opener did not have the capability to link with vehicles. I called Precision to set up service and possibly a new door/opener replacement evaluation. Technician Greg Grey visited the very next day. He was VERY thorough. He showed how when using the manual release, the door was clearly unbalanced (would immediately drop closed instead of remaining at the position set) and the 1/3 HP door opener was set to Max level 10, indicating the springs/rollers were not doing their job. He gave the quote to rebuild the door and replace the door opener with a current 1/2 HP model capable of not only linking with the vehicles but also WiFi enabled via MyQ App. I asked for a quote for a new door and Greg brought in samples of non insulated / partially insulated (core filled with Expanded Polystyrene I believe) / and fully insulated (core filled with Extruded Polystyrene which has a higher R value). As we'd just moved to the neighborhood, we wanted to ensure a new door would match those in the community for looks and style to keep within HOA guidelines. Greg was very patient in helping us through the process and we chose a new Amarr Hillcrest 3000 insulated door with an R value of around 9.05 if I remember correctly. He also installed a new Liftmaster 8355W door opener, helped program the vehicles, and walked me through how to set up the MyQ App on my iPhone 11 and test it. Greg was very thorough, extremely professional, and instilled a sense of trust in us. If you're in the market for a professional team, we'd HIGHLY recommend Precision Garage Door of the Triangle!!!

- Joe Rogers

Joe, Thank you so much for the kind words and the five star review. Greg is a valued employee and we are so happy to see that you saw that as well. We love hearing that our customers received a five star experience because we strive to provide that with each call we make. We appreciate your business, please let us know if you need us in the future. Enjoy the new door and opener!

All around great service. Quick to respond back. Technician (Mike G.) was professional and knowledgeable. And you could tell he really enjoys what he is doing.

- Raymond Condina

Raymond, We appreciate your business and the five star review. We are so pleased to hear Mike provided you with great service, he is a fantastic employee. Please let us know if we can help with any of your door needs in the future.

Outstanding service!

- Lori Jeffreys

Thank you for your business and the five star review. We love hearing that our customers received outstanding service! Please let us know if we can assist you in the future.

Scotty Johnson replaced everything but the tracks and doors on our 3 car garage yesterday. He was wonderful esp in explaining the damage to the old equipment, and how to use and maintain the new equipment. Left our house at 7:30 pm for another call. A very personable, professional hard worker. Hope I never need him again but if I do he will get my business!!!

- Dorian Gorevin

Dorian, Thank you for taking the time to leave a review. We love hearing feedback from our customers and that our employees have left such a good impression. Scotty is a great employee and we are so happy he could assist you with all of your door needs. Please call us in the future if you need anything and we will send Scotty your way!

Scottie was great. Looking forward to my new door

- Troy Andrew

Thank you for the five star review and we hope you enjoy your new door!

Great service! The technician came out same day we called and didn’t force us to buy anything. Fixed what was needed and informed us of things to keep an eye on as our garage door ages. Probably not the cheapest service but fantastic customer service - worth the price for the convenience!

- Kristina Zeidler

Thank you so much for your business, glad we could help take care of your door needs.

Andy is our “go-to” guy for all garagre door issues. He is professional, has good product knowledge and is friendly. He represents your company very well.

- Michael Greenfield

Michael, Thank you so much for the kind words about Andy, he is certainly a valued employee! We appreciate your business and the five star review!

Wow. Emailed yesterday (Sunday) morning about a non-urgent matter, wasn’t sure they’d be open the week of Christmas. Got a call to schedule within an hour (despite being a Sunday morning) and had the technician out by 8:30am the next day. Problem turned out to be bigger than expected, required a significant rebuild which was competed by 10:00am. Couldn’t have been more impressed by the professionalism, honesty and efficiency of the process.

- Josh Berkowitz

Thank you, we are glad we could help take care of your door needs and get the rebuild done for you so quickly. We appreciate your business and please call if you need us in the future.

Was unsure of how serious our stuck door problems were. Thanks for the rapid response and diagnosis. The door is now working great. We valued your local reputation and were not disappointed. Since the door is fairly old, I may have to replace it in the near future and you will at the top of my list.

- Danny LaBelle

Thank you for the feedback on your experience. We appreciate your business and look forward to working with you in the future if the need arises.

Our technician was awesome! One of the best customer service experiences I have had.

- Sean Callihan

Fantastic to hear, we appreciate your business!

Greg came out on an emergency request and fix our spring problem and thoroughly checked our entire system for any other potential problems. He was very professional and polite. If I ever have another problem in the future I will request him.

- Dawn Case

Greg is great, so glad he was able to take care of your emergency call. We appreciate your business and look forward to working with you in the future if you need anything.

Professional. Great expertise. Friendly. Top notch company I go to every time we have a garage need. Was delighted by the same day call and service. Had springs and rollers replaced. Great work! Highly recommend Precision

- Mike Watkins

Thank you so much for your repeat business and the recommendation. We love seeing our customers so pleased with the service they received!

Always on time, explains repairs well, and excellent customer service!! I’ve used them twice in 2 years and both experiences have been top notch!! Highly recommend!!

- Dolores

Thank you for continuing to trust our company with your garage door needs. We appreciate your business and your recommendation.

Andy is a nice guy, a good rep for your company.

- Jesse Staton

Thank you, Andy is definitely a valued employee. We appreciate your business!

Andy did a great job... very courteous

- Drew Clodfelter

Thank you, we appreciate your business!

The technician was extremely polite and very knowledgeable. He knew exactly what the problem was and took very little time to repair it.

- Harriet Bellamy

Great to hear this feedback, we are so happy your garage door needs were taken care of. We appreciate your business.

Great customer service! Technician Andy did a great job overhauling our 14 year old garage door to work like new.

- TH

Thank you, Andy is great and our customers love him. We appreciate your business. Please let us know if we can help in the future.

I chose Precision Door Service from a list of providers recommended from Angie's List. From my selection, Precision Door Service had the most reviews and they were all positive. I called their number and spoke with Tim. He said he could have someone out this afternoon which was great as I was having trouble with one of my sensors. Tim was very professional and personable and happy to help. I then received an email from Precision Door with my appointment confirmation and who the service technician was who would be coming over. The email provided Mike Grove's picture and information so I would recognize him. This was great information for clients. Mike called me to let me know he was on his way. After looking at my garage door he gave me some options for improvement in the operation of the door going forward. He was extremely knowledgeable, professional and personable. I decided to go with a door restoration. Mike did the work in the next hour and a half. I could see such an improvement in the door operation and have confidence that this will alleviate worry about the garage door operation going forward. I will contact Precision Door Service for future work. Very impressed with the service I received today from Mike and the company.

- Susan Vncent

Thank you so much for the fantastic feedback about your whole experience. We strive for all of our customers to have the same experience as you did with the company. We appreciate your business and the recommendation!

Very professional and efficient

- Jim & alicia Mcgrody

Thank you, we appreciate your business and the five star review!

I was told by another company that I needed a new garage door. Because the customer service was poor I did not allow the job to be done. I called Precision and Scotty Johnson came right out. He quoted me a price for a REPAIR that saved me over $1000.00! His professionalism and knowledge of his craft was over the top. I’m so glad I didn’t replace a door that did not need to be replaced. I can’t say enough about Scotty and the company he represents.

- Corliss Furbert

We appreciate the feedback on your experience with our company and Scotty. Scotty is a valued employee and our customers love him, so glad he was able to take care of your door. Thank you for your business and please call us if you need anything in the future.

Greg was the technician and very professional, polite and very knowledgeable . I'm very please with my decision to buy a new insulation door and a more updated motor . Thank you Diane

- Diane Dolese

We appreciate your business and the five star review. We hope you enjoy the new door and motor. Please let us know if we can assist you in the future.

Mike did a great job. He was very helpful explaining what he was going to do. Very satisfied with the job he did. Very nice young man; enjoyed working with him.

- James Mccubbins

Thank you for your business. We are pleased to hear how satisfied you are with Mike's work, he is a great employee! We appreciate the five star review and please let us know if we can help in the future.

Tim Yeagher was great. Patient, good at explaining problem, took care of everything

- Al Rankin

Awesome to hear, thank you for the feedback. We appreciate your business!