Hello! Thank you for the wonderful words, feedback and kind words. We appreciate you sharing and providing full details on your experience with our Precision Garage Door Service crew. We are always here for your garage door needs!

Gary, thanks for sharing your experience. We’re glad our team could provide helpful guidance and an honest assessment of your garage door. We’ll be here when you’re ready to explore a replacement.

Thanks for your feedback, Tom. It's great to hear you found our service prompt and professional. We strive to deliver excellent garage door solutions in Apex.

Thanks, Gizelda, for your feedback. We're pleased to hear that Andy's professionalism and knowledge made a positive impact. Your satisfaction is key as we aim to provide top-notch garage door services.

Thank you, Jerrilyn, for your positive review. We're pleased to hear you had a great experience with our garage door services. Your support means a lot to us!

Thank you for your kind words, Ken. We're pleased to hear you had a positive experience with our garage door services. Your satisfaction is greatly valued.

Thanks for sharing your experience, John. It's great to hear that our technician provided knowledgeable and professional service. Your feedback is appreciated, and we look forward to serving you again.

Thank you, Kathie, for your kind words. We're pleased to hear you’ve trusted us with your garage door and controller for years. Our team is always here to help with any future needs!

Thanks for your feedback, Edward. We're pleased to hear that our technician arrived promptly and provided quick service. Your appreciation for their friendliness and knowledge means a lot to us. If you need any further assistance, let us know!

Thanks for sharing your experience, Melissa. It's great to hear that our technician quickly resolved your garage door issue and provided clear documentation. We look forward to assisting you again in the future!

Thanks for your review, Pat. We're pleased to hear you had a positive experience with our garage door services. If you need anything in the future, let us know!

Thanks for your review, Solomon. It's great to hear you received timely and knowledgeable service. We strive to provide excellent garage door services—your support encourages us to keep improving!

Thank you for choosing Precision Garage Door Service, Marianne! Our team is dedicated to providing quality service to all our customers. We appreciate your feedback and look forward to serving you again in the future!

Thank you for sharing your feedback. We understand your frustration and appreciate the opportunity to clarify what occurred. After reviewing the phone call, we confirmed that our call center representative explained that spring replacement pricing depends on the type of spring system installed on the garage door and specifically noted that pricing differs between extension and torsion spring systems. The $262 price discussed applies to standard extension spring replacements. Upon arrival, our technician found that your door uses a torsion spring system, which requires different parts and a different repair process, resulting in a higher replacement cost. We also spoke with the technician and apologize for any misunderstanding regarding the call center’s role. His intent was to explain that our representatives cannot determine the exact spring type over the phone without seeing the door, which is why final pricing is confirmed during the onsite inspection. Our goal is always to provide clear pricing information so our customers can make an informed decision before moving forward with a repair. We appreciate your feedback and will continue working to make our communication as clear as possible throughout the service process.

Appreciate you sharing your experience, James. Glad to hear the issue with closing contracts was resolved. If you need further assistance with garage door services, we're here to help.

Hi, thank you for your feedback. We’re sorry to hear that you were disappointed with your service experience, though we’re glad to hear you had a positive experience with our technician. Our service call fee covers the technician’s visit, inspection, diagnosis, and time spent discussing available solutions, and that fee is waived with any repair of $250 or more. Our General Manager has left you a voicemail so we can personally discuss your concerns and answer any questions you may have. We value the opportunity to speak with you directly and see if there’s anything further we can do to help. Please feel free to return our call at your convenience.

Steve, Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. Regards, Stephanie Thompson Precision Garage Door of Raleigh

Thanks for the great review, Jacquelyn. It’s wonderful to hear that Andy provided a friendly and professional tune-up. Your recommendation to neighbors in Cary is much appreciated!

Thank you, Tom, for your 5-star review. We're pleased our garage door services met your needs. If you have any further questions or require assistance, don’t hesitate to contact us.

Thank you for sharing your feedback. We understand that repair costs can be frustrating, especially when comparing different recommendations. Our technician's assessment and quote were based on what we believed was necessary to restore your garage door to safe and reliable operating condition. While there may be less expensive options available, we are committed to recommending repairs that meet safety standards and address the underlying issues we identify during our inspection. Because you mentioned you would be out of town, we also offered a lower-cost option to secure your home by safely lowering and securing the door until a permanent repair could be made. That option was declined. We respect your decision to choose another company and appreciate the opportunity to provide an estimate. We remain committed to putting safety and long-term reliability first in every recommendation we make and wish you all the best moving forward.

Hello! Thank you for the kind words and feedback. We are glad we could be of service to you and yours. Have a great day and great week ahead. Reach out if you need anything else from our Precision Garage Door Service team. We're here for your garage door needs, thanks again!

Thanks for your review, Laurie. We're pleased to hear you found our service professional and our response time quick. Your satisfaction with our garage door services is appreciated!