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Richard McCann

Richard McCann
Technician
Reviews: 42
Average: 4.86 stars
Drug Test: 3/2/2022
Richard McCann has received 42 reviews, averaging 4.86 Stars:
1 2 3 4 5

Richard McCann's Bio:

Review:

Richard was awesome. So friendly. Took time to explain everything

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Richard McCann Service Provided:
Garage Door Opener Repair

Technician: Richard McCann
Review:

Sunday afternoon one of our garage door springs broke, making this rather heavy door inoperable. Called Precision around 5pm (on a Sunday) had a technician on site in a little over an hour. Richard McCann handled our problem quickly. His vast knowledge and eye for detail is a great asset to Precision. He identified other areas of great concern and quickly re-engineered the improper installation by our builder, making our system much safer. Thank you, and thanks Richard! Keith S Holly Springs, NC

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Richard McCann Service Provided:
Garage Door Repair

Product:
Springs

Technician: Richard McCann
Review:

Scheduling was easy and the response time was great. Richard called prior to his visit and was able to diagnose the primary issue over the phone. Based on that conversation, he was able to show up with the required part and make the repair in one visit versus 2. He worked quickly and was very courteous and professional. We’ll definitely call Precision Door again for future garage door repairs/purchases.

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Richard McCann Service Provided:
Garage Door Repair

Technician: Richard McCann
Review:

I called a little after 8 am and they were able to get me on the schedule same day! The technician called before arriving and explained all our options to fix the issue and prevent future issues. Very fast, friendly and professional! Great experience!

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Richard McCann Service Provided:
Garage Door Repair

Product:
Springs

Technician: Richard McCann
Review:

Precision really is the greatest, I called early morning and the Richard, our technician was here within the hour. He was a pleasure to work for, he did an amazing job at explaining the damage done to my garage door due to a lightning strike. He made recommendations to have everything repaired to perfection and now my door now runs smoother and much more quieter than ever before. I recommend Richard 10/10!!! :)

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Richard McCann Service Provided:
Garage Door Repair

Product:
Garage Door Opener

Technician: Richard McCann
Review:

excellent service and technician

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Richard McCann Service Provided:
Garage Door Repair

Technician: Richard McCann
Review:

I was very pleased with their responsiveness and the tech that came out (Richard) was very personable, knowledgeable and professional. However, in my opinion, the cost to replace my 2 springs and cables was stupid expensive and I’m kicking myself for not shopping around more. I was prepared to pay a certain price based on the loose estimate I was given over the phone but the options I was given by the tech before the work started easily exceeded that. I should have paid the service fee and gone elsewhere, so shame on me. Looking at the price of the parts on Amazon, which I assume this company gets for the same amount or less from whoever their supplier is, you get an idea of the massive markup and labor that is added in. I felt a bit “screwed” all day yesterday and it was the first thing I thought about this morning so it still stings. Good, quick work for sure as I certainly didn’t want to mess w/ dangerous springs having not worked with them before, so I paid for that, but will definitely shop around next time.

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A Response from: Tim Yeager

Thank you for sharing your feedback and calling us to service your garage door. We did review your account and listened to the recorded call. The scheduler advised you that the price per spring could be between $88.00- $249.00. You were charged $249 per spring and the spring you approved was one of the powder coated, heavy duty, high cycle springs, so they are of course the most expensive of the quoted price. You also had cables replaced and a tune up done on your door which was part of the cost. All of these items/prices were discussed with you and approved before work was started. We completely understand you can find items online for cheaper, but they are not always the same quality as what we purchase to provide our customers. We never want a customer to fee "screwed" which is why the quote is discussed in detail before we start work so you have the option to approve it and move forward, or decline it and seek quotes from other companies. We are happy we could help repair your garage door and we're always here if you need us in the future.

Richard McCann Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Richard McCann
Review:

The technician who fixed my door was very professional. He is a valuable employee you should be happy to have representing your company.

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Richard McCann Service Provided:
Garage Door Repair

Technician: Richard McCann
Review:

Richard explained the issues with my garage door and repair the door in the same day. He was professional and thorough!

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Richard McCann Service Provided:
Garage Door Repair

Technician: Richard McCann
Review:

They came soon after being called. They were very efficient in scheduling. Their repair person was very personable, arrived when scheduled, and very efficient.

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Richard McCann Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Richard McCann
Review:

Desperately needed emergency help (residential) well after normal hours to get the garage (2 car) door functioning again. Called Precision at 7:30 pm and was pleasantly surprised to be able to get an appt for 10 pm that very evening. Richard McCann came to the rescue. Richard assessed the situation quickly, provided options to resolve the problems and once a plan was chosen, was extremely efficient in completing the work by midnight ; ( replaced 2 springs, installed new safety cables, new lift motor and track, etc.) Quite impressive , indeed. I highly recommend Precision ( and Richard) for your garage door repair needs.

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Richard McCann Service Provided:
Garage Door Repair

Product:
Garage Door Opener

Technician: Richard McCann
Review:

Call answered by a real person, Quick response time. Technician knowledge and polite. Would definitely recommend.

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Richard McCann Service Provided:
Garage Door Repair

Product:
Springs

Technician: Richard McCann
Review:

Richard McCann was very polite, knowledgeable of his work and performed the job in a timely manner. Great job! I highly recommend Richard and will request his service if needed in the future.

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Richard McCann Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technician: Richard McCann
Review:

This company was able to fix our garage door opener quickly and Richard provided excellent customer service. He was efficient, honest, and patient. We will use this company again when we need garage door service.

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Richard McCann Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technician: Richard McCann
Review:

Great experience. We have used Precision several times in the past and will continue to do so. The technicians are polite and knowledgeable and help us handle our issues in the most cost effective manner. Highly recommend.

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Richard McCann Service Provided:
Garage Door Repair

Technician: Richard McCann
Review:

I want to thank you for sending such a capable and knowledgeable technician, Richard McCann. He was prompt, skillful and offered a solution to the very shoddy work and materials provided by Pulte Homes showed us this issues and clearly explained the solution while offering us options based on cost. The rollers were slacked and ground down due to the door being improperly balanced, the springs were undersized and overwound, and the wheels were too small and made of cheap plastic (they wouldn't stay in the track). We now have a re-worked system that should last for years. We will certainly recommend Precision to our neighbors who undoubtedly will be experiencing similar issues as they had the same shoddy builder. Thank you, Richard and Precision.

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Richard McCann Service Provided:
Garage Door Repair

Technician: Richard McCann
Review:

Thankful for precision garage door service for their timely appointment And their staff member Richard McCann who explained everything to me about the problem I had and what should be done I also really appreciated the fact that he took his time to make sure that everything was functioning and working properly as it should and his cleanup ethics great friendly great personality I would highly recommend precision garage doors repairs as well as their staff member Richard to anyone who had a issue with their garage door great company as well as their staff member thank you

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Richard McCann Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Richard McCann
Review:

We called Precision late in afternoon, when we could not open garage door. Technician, Richard, arrived by 6pm, quickly diagnosed problem, checked rest of garage door mechanics, and fixed the problem. Richard was very professional, knowledgeable and explained things very well. We were very pleased with the timeliness & quality of service

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Richard McCann Service Provided:
Garage Door Repair

Technician: Richard McCann
Review:

I own rental property. Between rentals, there’s maintenance and these guys know what they’re doing. They serviced my garage door and remotes and made recommendations for future services. I highly recommend using them!

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Richard McCann Service Provided:
Garage Door Repair

Technician: Richard McCann
Review:

Richard did an outstanding job. Very informative and competent. Highly recommend this company.

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Richard McCann Service Provided:
Garage Door Repair

Product:
Opener

Technician: Richard McCann
Review:

Just had my garage Door repaired by Richard and Scotty of Precision Door Service. I am amazed at the professionalism and quality of service. I thought I needed a new garage opener. Long story short, Richard and Scotty found out the issue was the spring assembly. They fixed my door in no time. I definitely recommend Precision Door Service. Very trustworthy team. Oh, by the way, expect a call to remind you of the time when expect to arrive. They are very punctual.

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Richard McCann Service Provided:
Garage Door Repair

Product:
Springs

Technician: Richard McCann
Review:

Richard was fantastic! Arrived early into the estimated window, reviewed the broken spring with me, and pointed out several other problematic items like bearings that had locked up. He talked through different options and their costs and explained every aspect fully and answered all our questions. He fixed it fairly quickly and got it working better than before, then walked through all his repairs and pointed out other things to consider for the future to extend the longevity of the garage door. Will definitely recommend your service to others when asked!

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Richard McCann Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Richard McCann
Review:

Outstanding

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Richard McCann Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Richard McCann
Review:

Fixed issue quickly

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Richard McCann Service Provided:
Garage Door Opener Repair

Technician: Richard McCann
Review:

Richard was very informed and explained every aspect of our garage door problem and option of getting new door opener. We felt very comfortable with his expertise and he did a great job installing two garage door openers for us. We would highly recommend Precision Garage Door Service

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Richard McCann Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technician: Richard McCann
Review:

Excellent customer service. Richard was on time and quickly diagnosed our garage door issues and had it fixed and running smoothly in less than an hour. Happy customer!

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Richard McCann Service Provided:
Garage Door Opener Repair

Product:
Belt Drive Garage Door Opener

Technician: Richard McCann
Review:

Richard was wonderful. I am impressed with his professionalism and the respect he showed me. He fixed the problem I was having with service beyond excellence. I can’t thank him enough for the work he did and his kindness. This will be the reason l will return to Precision for my garage door needs.

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Richard McCann Service Provided:
Garage Door Opener Repair

Technician: Richard McCann
Review:

It was explained to me I have a Wayne Dalton system and it would cost $1,300 to replace my springs and I would come out cheaper to call Wayne Dalton. I called Wayne Dalton made an appointment and was quoted a price of $450.00 for repair. Wayne Dalton has their own patented system. If you have a Wayne Dalton door installed and don't want to convert for $1,300 call Wayne Dalton. I was charged a service fee of $40.61

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Richard McCann Service Provided:
Broken Garage Door Spring Repair

Technician: Richard McCann
Review:

Quick service that solved my issue + very friendly, helpful and informative

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Richard McCann Service Provided:
Garage Door Repair

Technician: Richard McCann
Review:

Our tech was very personable, patient, and professional. He did a great job !

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Richard McCann Service Provided:
Garage Door Repair

Product:
Springs

Technician: Richard McCann
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(919) 706-0191
Precision Garage Door Service
Office: (919) 500-5160
300 Dominion Drive
Suite 201

Morrisville, NC 27560
Precision Garage Door Service
Office: (919) 874-1012
1426 Wall Road
Wake Forest, NC 27587