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Reviews for John Patton
The technician was on time, professional and did a great job on the garage door.
Jan, thanks for sharing your experience. We’re pleased our technician arrived on time, worked professionally, and completed your garage door repair.
Technician: John Patton
Service: General repairs & installation
Company was very accommodating to same day repair and the technician (John) was informative and patient in reviewing repair and maintenance options. They will be our first call in the future.
Thanks for sharing your experience, John. We’re pleased our team could accommodate your same-day garage door repair and that John clearly reviewed your repair and maintenance options. We look forward to helping whenever you need us.
Technician: John Patton
Service: General repairs & installation
Excellent phone response when I called to find help after our 16’ garage door torsion spring snapped and we could not get our car out of the garage. The technician was friendly, knowledgeable and completed the job in a reasonable amount of time. The cost of the repair on the other hand was out of line. A torsion spring and less than an hour of work for nearly $1,100! This was a scheduled next day call not an emergency same day call which was offered. Don’t believe I would use their services again.
Technician: John Patton
Service: General repairs & installation
Very very fast service call. New opener installed in about an hour.
Fred, thanks for sharing your experience. We’re pleased our team completed your garage door opener installation promptly. We appreciate the opportunity to help.
Technician: John Patton
Service: Garage door consultation
Tech arrived at the scheduled time. Advised me of what was needed and what was not needed in repairs. He advised me from start to finish. Excellent service and experience.
Thanks for your feedback, Michael. We're pleased to hear our technician provided clear guidance on your garage door needs. Your positive experience is important to us.
Technician: John Patton
Service: Garage door consultation,General repairs & installation
Very professional and explained what was happening and did a bandaid fix was. He able to get it to work so I could get my car out, but encouraged me to limit raising it as it could go wrong. Good advice.
Thanks for sharing your experience, Sandra. We're pleased you found our service professional and helpful. Your feedback on the temporary fix is valuable, and we encourage you to reach out if you have any further questions or need assistance with your garage door.
Technician: John Patton
Service: Garage door consultation,Customer support
Thank you, William, for your positive review. We're pleased to hear you had a great experience with Precision Garage Door Service in Apex, NC. If you need anything in the future, let us know!
Technician: John Patton
Service: General repairs & installation
They were here in 12 hours from the time I posted a request on their website. Great people great service probably not the cheapest but you get what you pay for. Our service guy John P did a fantastic job in a minimal amount of time. Replaced both springs. Great service great people showing up when they said they were going to be here!
Thanks for sharing your experience, Kyle. We're pleased to hear you received prompt service and that our technician did a great job. Your feedback on value is appreciated; we strive to deliver quality in our garage door services.
Technician: John Patton
Service: Customer support,General repairs & installation
Quick response to fix my garage door.
Thanks for the positive feedback, Bob. We're pleased to hear about our quick response in fixing your garage door. Your satisfaction motivates us to keep providing excellent service.
Technician: John Patton
Service: General repairs & installation
John was very pleasant, polite & courteous. He exhibited a level of professionalism & honesty that I found very admirable. I would like to have John return for any future work I may have.
Thank you for your kind words, John. We're pleased to hear you appreciated our professionalism and honesty. Your request for John to return will be noted for any future work. We look forward to assisting you again!
Technician: John Patton
Service: Garage door consultation
David Lazzo
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
My garage door is 17 years old. Lately the door opener unit had been malfunctioning, so I called Precision to make the repair. They made the house call the same day. The outstanding technician, John, showed me where my circuit board had been damaged and recommended that I replace the unit. Due to the age of the entire door assembly, I had the tension spring and door rollers replaced as well. What a huge difference it made! The once rattling, rumbling door is now whisper quiet and, of course, works like brand new. John was obviously well-trained, experienced, and professional. I couldn't be more pleased with the whole experience or more satisfied with my like-new garage door. 10 out of 10 experience.
Thank you, Shields, for your positive review. We’re pleased to hear you had a great experience with our garage door services. Your support means a lot!
Technician: John Patton
Service: Garage door consultation,Customer support,General repairs & installation
Thanks for your positive review, Richard. We're pleased to hear you had a great experience with our garage door services. Your feedback helps us continue to provide quality service in Morrisville.
Technician: John Patton
Service: General repairs & installation
Work was done quickly and correctly
Thanks for your review, Robert. It's great to hear the work was done quickly and correctly. We strive to provide efficient garage door services in Apex.
Technician: John Patton
Service: General repairs & installation
John did a great job explaining everything and got everything fixed in less time than expected.
Thanks for sharing your experience, Shannon. It's great to hear that the service was efficient and all issues were resolved quickly. If you need garage door services in the future, we’re here to help!
Technician: John Patton
Service: General repairs & installation
They were on time, called ahead, presented us with options for the repair, and the performed the repair quickly and professionally . Will use them every time!
Thanks for your review, John. It's great to hear that our team was punctual and provided you with options for the garage door repair. We strive for quick and professional service, and we look forward to assisting you again in the future!
Technician: John Patton
Service: General repairs & installation
Ericka Johnson-Rios
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Thank you John Patton for your help!
Mark Perry
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
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Technician: John Patton
Service: Garage Door Repair
Extremely Expensive. I do not want to wait over the weekend to leave the car out. So, I had the job done. Only 1 hr. work. Door did not go up more than 8 inches, replaced Tension springs, both end bearings.$1,312.00.
Thank you for taking the time to share your feedback. We understand that an unexpected repair can feel costly, especially when the work is completed quickly. In your case, the repair included replacing both torsion springs, both end bearings, and the spring anchor plate, which are critical components that help your garage door operate safely and reliably. We also presented multiple repair options, and you selected the middle option rather than the least expensive solution. We know having a vehicle trapped in the garage is stressful, and we're glad we were able to respond quickly over the weekend and resolve the issue without requiring you to wait until the following week. Part of what our customers are paying for is the convenience of rapid service, a fully stocked truck, and an experienced technician who can diagnose the problem and complete the repair correctly in a single visit. Our management team has also tried to reach out to discuss your concerns directly, as we genuinely value your feedback and would welcome the opportunity to speak with you further. If you're willing, please give us a call or email us at your convenience so we can continue the conversation. We sincerely appreciate your business and the opportunity to help when you needed us. Thank you again for your feedback and for choosing our team.
Technician: John Patton
Service: General repairs & installation
Robert & Regan Brown
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Our garage door motor was working but wouldn’t raise the door. We called another company, and their technician said he didn’t know what was wrong, didn’t work on our brand of motor, and suggested we call Precision. Admirably he didn’t charge us. The Precision technician saw immediately that an old staple was squeezing the power wire and killing power. My fiddling with it had also disengaged the belt. He fixed it immediately and showed me how to re-engage the belt. Good work, friendly and reasonable.
Technician: John Patton
Service: Garage Door Opener Repair
Quick and repaired.
Thanks for your review, John. Quick service and efficient repairs are what we aim for at Precision Garage Door Service in Holly Springs. Your feedback is appreciated!
Technician: John Patton
Service: General repairs & installation
Thanks for the 5-star review, Doreen. We're pleased to hear you had a positive experience with our garage door services. Your support is appreciated!
Technician: John Patton
Service: General repairs & installation
Laura D
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
John was courteous and quick to replace broken spring. We are repeat loyal customer of over 30 years and that's for a reason!
Technician: John Patton
Service: Broken Garage Door Spring Repair
Thanks for the excellent review, Brad. We're pleased to know you had a positive experience with our garage door services. Your feedback motivates us to keep delivering quality service.
Technician: John Patton
Service: Garage door consultation,General repairs & installation
Thanks for your positive review, Greg. We're glad you had a great experience with our garage door services. If you have any questions or need assistance in the future, don't hesitate to contact us.
Technician: John Patton
Service: Garage door consultation
Thanks for the positive review, Beth. We're pleased you had a great experience with our garage door services. Your feedback motivates us to continue delivering excellent service in Raleigh.
Technician: John Patton
Service: Garage door consultation
We were just MASSIVELY overcharged and upstaged for a relatively simple double garage door torsion spring replacement. We will never use their services again.
Hi, we’re sorry to hear about your experience and understand your frustration with the cost of the repair. We’d really like the opportunity to look into what happened, but unfortunately, we haven’t been able to locate a customer account that matches the name on this review. We’d appreciate it if you could reach out to our office directly so we can identify the correct service record, better understand your concerns, and see how we can help. We’d welcome the opportunity to speak with you and learn more about your experience.
Technician: John Patton
Service: Garage door consultation
Service was great. Garage door slammed shut Saturday morning due to broken spring, called Precision and they were able to provide service the same day. John was excellent. Would recommend.
Curtis, thanks for your kind words about our same-day service and John’s assistance. We’re here for any future garage door needs you may have!
Technician: John Patton
Service: General repairs & installation
Service call- handled perfectly Arrival time- ahead of schedule with a 20 minute advance call Issue- clearly explained and given options for resolution Payment- clearly explained and within reason
Technician: John Patton
Service: Garage door consultation,General repairs & installation