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Read what people are saying
about Precision Garage Door in:

Durham, NC

Precision Garage Door of Raleigh
has received 231 reviews, averaging 4.86 Stars:
1 2 3 4 5
Review:

When my garage door got "hung up" (off its tracks), I called Precision (in Morrisville, NC) and was impressed that they sent out a service tech that afternoon. Richard (the tech) did a great job at realigning our door quickly and proficiently. When I mentioned the possibility of replacing the door, he was able to transition into an effective salesperson for his company, providing brochures, advice, and even a quote immediately. I did request, and receive, a few other estimates from other companies. While Precision's estimate was about $700 more than the next nearest estimate, I decided to go with Precision because of the excellent customer service I received from Richard. That's when it all went south. A week after receiving the quote, I tried calling the local franchisee, only to be directed to the national customer service center. First call, I was disconnected after being on hold for ten minutes. Second call, I was directed to a button prompt system that wouldn't recognize button presses. Third call, I finally got through to a rep who connected me to the local office, though I was put on the same "hold" system for another ten minutes before I gave up. Not wanting to give up on Precision, I reached out to Richard (who had the foresight to give me a business card with his cell phone number when I first met him). He explained how the GM and Sales Manager were both off that day, and that the manager left in the office was pretty new at the job and wouldn't be able to handle my questions. I was told I'd get a call back on Monday. That was two weeks ago. I haven't talked with any one from the company since Richard. It's hard to underestimate the frustration of TRYING TO PURCHASE FROM A LOCAL COMPANY, only to be stymied the entire way. It's really a shame. My experience with the service tech (Richard) couldn't have gone better, and for that reason alone, I was willing to pay the highest quote for a replacement garage door. However, the rest of my experience with Precision told me that they were an unreliable company, at least as it referred to sales. Frankly, if they were the LOWEST quote, I still wouldn't use them again. Blessings to Precision if they're so busy and successful that they can simply ignore a new customer trying to purchase a $4000 garage door. However, if they aren't that lucky, they should consider hiring Richard to be the face of the franchise. He truly understands the increasingly-rare skills of customer service. Interestingly, in the email I received soliciting this review, the owner of the franchise said, "If for any reason you are not totally satisfied, I would consider it a favor if you called and gave me the opportunity to redress the situation." Unfortunately, that strategy only works if you take me up on that opportunity to redress the situation. I get that a business only wants positive reviews, but I hope that this business understands how they failed to earn that and takes steps to address these shortcomings.

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Richard McCann Service Provided:
Garage Door Repair

Technician: Richard McCann
Review:

Wonderful experience! Our tech, Scotty Johnson, did a great job on replacing our springs, cables and overall maintenance. From initial phone call to completed job within 2 hours, was professional and stress free. Many thanks and would definitely recommend.

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Scotty Johnson Service Provided:
Garage Door Repair

Product:
Springs

Technician: Scotty Johnson
Review:

First of all, most excellent response time - I called the office early in the AM - scheduled from 12 to 4. Service tech arrived later in the AM. Big thank you! Backed into the garage door, knocked 8 rollers out of the track. Mr Scotty Johnson showed up, looked at the door and determined that it was all good. Bing, bang, and a boom the double door was back on track and functioning perfectly. As an aside, the door popped one of the side finishing strips with the wind gaskets off - no sweat, Scotty stapled it back on - all's well with my door. Scotty recommended rollers with a longer shaft which will, hopefully extend the life of the door. Scotty called earlier than expected, which was a big plus. Courteous, and professional - a most awesome service representative of Precision Garage Door.

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Scotty Johnson Service Provided:
Garage Door Repair

Product:
Rollers

Technician: Scotty Johnson
Review:

I was very happy with the quick service and repair. Scotty was prompt and pleasant.

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Scotty Johnson Service Provided:
Garage Door Opener Repair

Technician: Scotty Johnson
Review:

Richard was professional and very nice. He done a real good job in repairing my garage. He is a very well respected guy. Would love having him back for future repairs if needed. Stan

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Richard McCann Service Provided:
Garage Door Repair

Technician: Richard McCann
Review:

Scotty Johnson was excellent! He answered all of my questions, explained my options and worked in a timely manner. I am very pleased with the results.

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Scotty Johnson Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Scotty Johnson
Review:

Garrett did a great job; was professional, knowledgeable, efficient and very personable...thanks for all your expeditious help!

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Garrett Yeager Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technician: Garrett Yeager
Review:

Thank you for your prompt service and professional, kind service technician. Your company has had a great reputation in the area for a long time and such a quick, friendly response is one of the reasons.

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Tim McRae Service Provided:
Broken Garage Door Spring Repair

Technician: Tim McRae
Review:

Prompt and professional service.

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Service Provided:
Garage Door Repair

Review:

Your technician, Richard McCann, was knowledgeable, efficient, and friendly. He informed me of what he was doing and why. He even explained what repairs I should expect next and how they would not be affected by what he had done, but by the age of other systems.

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Richard McCann Service Provided:
Garage Door Opener Repair

Technician: Richard McCann
Review:

Very quick and professional service. They came the next day (on a weekend) and everything was fixed within about an hour and a half. Very pleased and would highly recommend.

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

I used Precision Garage Door Service after reading the reviews and watching the commercials. I used there service because my garage door stopped working and they had a technician out the next day. Scotty Johnson the technician diagnosed the problem and had the garage door opener fixed in under an hour. I would highly recommend anyone that has issues with their garage door or openers to use there service. Thanks again for an outstanding job.

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Scotty Johnson Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Scotty Johnson
Review:

The service was fantastic from making the appointment and the service they provide. Alex Glenn who helped me today, called me with 30-min heads up so that I'll be ready for him to come. He was very thorough in his assessment and explanation of my options. He was able to address the problem expediently and his workmanship is top-notch. I will highly recommend Alex and Precision Garage Door Service to everyone. :)

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Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Richard did an excellent job. He was prompt and professional and explained all the options. We also enjoyed meeting and talking with him.

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Richard McCann Service Provided:
Garage Door Repair

Technician: Richard McCann
Review:

Chris did a fine job....called ahead of time to let me know he was on his way.....explained all my options...when finished reviewed what work was done and answered my questions. thank you!

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Chris Colucci Service Provided:
Garage Door Opener Install

Technician: Chris Colucci
Review:

Scotty and Garrett were quick and efficient. They explained my options and did not pressure me to take a more expensive option. They rate a 5 out of 5.

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Scotty Johnson Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Scotty Johnson
Review:

Very thorough, professional, timely, and detailed.

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Evan Kopel Service Provided:
Garage Door Opener Install

Product:
Opener

Technician: Evan Kopel
Review:

Your company was recommended to us by our cousin, Clyde Moore. We received same day service, from ‘Scotty’. He diagnosed our situation promptly. After the quote and ok to do the work, he worked very quickly and efficiently in completing the job.He was thorough in explaining any questions we had. We are thrilled to have car openings features, quiet opening and closing garage door plus new key pad access for the house. Thank you Scotty for a job well done!

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Scotty Johnson Service Provided:
Broken Garage Door Spring Repair

Technician: Scotty Johnson
Review:

We had an emergency situation with our garage door not closing. After my husband’s numerous attempts to resolve the issue, he finally decided to contact a professional. He found Precision on his Google search, contacted them and they sent someone out within a few hours. He was very knowledgeable and efficient in repairing the garage door and even suggested an additional part to reinforce the middle of the door. Even though we didn’t add the addition to our repair bill, he was nice enough to tell us where we could purchase an alternative to provide some support. We are very pleased with the service we received.

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Service Provided:
Garage Door Repair

Review:

I called first thing in the morning and they were able to get me an appointment that same morning . Alex was able to be at our house within an hour. He was pleasant and nice and took the time to look over everything. He not only explained what the problem was, he took the time to show me exactly what he was talking about to ensure I was not being mislead. We even purchased and installed a new opener while he was here even though the old one probably would of given us a few more years out of it. Alex never pushed anything on us. I appreciate the courtesy and it was a pleasure to have Alex perform our service.

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Alex Glenn Service Provided:
Broken Garage Door Spring Repair

Product:
Garage Door Opener

Assistant General Manager: Alex Glenn
Review:

Called because I had a torsion spring snap. I was told $95 for service fee plus $150-300 for a replacement torsion spring. Ended up with a $1600+ invoice. Go somewhere where they are completely up front on costs before any work is started. I do not recommend this business. My family felt completely taken advantage of.

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Service Provided:
Garage Door Repair

Review:

Your company was recommended by a friend. We are very pleased with the service; it was prompt, the next day; technician was friendly, kept us informed and worked quickly. Devon was the technician.

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Service Provided:
Broken Garage Door Spring Repair

Review:

Technician was prompt, friendly, professional, and efficient. He explained everything he was doing, answered questions, and gave me options instead of telling me what I should do. I felt like a valued customer and would recommend Precision Garage Door Service to anyone.

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Chris Colucci Service Provided:
Garage Door Repair

Product:
Belt Drive Garage Door Opener

Technician: Chris Colucci
Review:

Greg Gray from Precision Garage Door Service did an exceptional emergency repair on my garage door. Mr Gray did a thorough job in explaining to me what the repair would entail and explained the different repair package options available to me. I have already shared the great experience I had with Precision Garage Door Service with friends and highly recommend them and their quality workmanship.

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Greg Gray Service Provided:
Garage Door Repair

Product:
Cables

Technician: Greg Gray
Review:

I was very pleased with the level on professionalism, knowledge, and customer service exhibited by Scotty Johnson. Unfortunately, our 21 year old garage door opener had failed completely and could not be repaired. Scotty was thorough in explaining options and helping me make informed decisions on replacements. He went out ofhis way to provide the best prices available and getting the new assemblies ordered. And kudos to Precision in that the new door is scheduled for installation just 2 work days later.

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Scotty Johnson Service Provided:
Garage Door Repair

Product:
Garage Door Opener

Technician: Scotty Johnson
Review:

Great Service, There was a thorough inspection by the Technician, and the garage door opener was updated with Genie 8FT belt Rail.

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Service Provided:
Garage Door Opener Repair

Review:

The service tech that fixed our door was excellent and then some I’m glad that they fixed our door on a weekend. Thanks for that I feel that the price for parts was too high But thanks for the great service

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Chris Colucci Service Provided:
Garage Door Repair

Product:
Springs

Technician: Chris Colucci
Review:

The lady who scheduled my appointment with the technician early this morning was professional and friendly. Thomas called within the window of time she had given me to say he was enroute. He diagnosed my garage door problem immediately and resolved my minor issue. He answered my questions about maintenance, was courteous, professional, and was all done within approximately 3 hours of my call to the company. I had used Precision Garage Door Service before and will continue to give this company my business, if I ever need to call them again.

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Service Provided:
Garage Door Repair

Review:

We chose Precision Door because of our excellent service experience from the past. Professional, efficient, well equipped employees.

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

John was courteous and professional. He explained the issues clearly and concisely. He did a great job and cleaned up the area totally.

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Service Provided:
Garage Door Repair

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Raleigh Area

(919) 500-5059

(919) 500-5059
Durham Area

(919) 407-8491

(919) 407-8491
Cary Area

(919) 389-2489

(919) 389-2489
Chapel Hill Area

(919) 670-2799

(919) 670-2799
Siler City Area

(919) 867-4406

(919) 867-4406
Pittsboro Area

(919) 436-2157

(919) 436-2157
Holly Springs Area

(919) 706-0191

(919) 706-0191
Rocky Mount Area

(252) 300-7018

(252) 300-7018
Precision Garage Door Service
Office: (919) 500-5160
300 Dominion Drive
Suite 201

Morrisville, NC 27560
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Office: (919) 874-1012
1426 Wall Road
Wake Forest, NC 27587
Precision Garage Door Service of Raleigh
Office: (919) 367-3784
207 W Millbrook Road
Suite 205

Raleigh, NC 27609
Precision Garage Door Service of Holly Springs
Office: (919) 230-6000
636 Holly Springs Road
Holly Springs, NC 27540