Garage Door Repair in Mebane, NC

Deidre Dorsey

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I found your company through Google! When scheduling an appointment it was really easy and quick! No problems during this process. The technician (Richard) arrived promptly and was knowledgeable. This was my initial appointment and dealings with this company. I was able to upgrade the equipment necessary for garage doors to properly open and close. My doors are 8 years old and had not had any problems as of yet! But I had been hearing a different noise when raising and closing garage doors. Prayerfully I received great and accurate service that should carry me for several years to come! Several neighbors approached technician while he was working and hopefully they will be future customers. Thank you!!

Angie Li

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

They have a good service, but the product is no quality and expensive. They install new garage door opener for 16 months ago, I have to call them back to repair and the parts is no warranty to cover.

Tammy Bradley

Beautiful work! The installer was on time and finished the work when he said he would. We are very happy with our new doors!

Hans

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician Chris Colucci arrived on time and after diagnoses of the issues he explained very clear all the options. The cost of repair and upgrade of a new motor and springs was very reasonable and done right away. Excellent service!

Shea Lyde

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

This place has no respect for your time or money. After setting up an appointment for garage repair. I was given the time slot 10am-12pm just for no technician to not show or call. I then called their office just to be told my appointment was 10am-2pm. When 2pm came still no call or show from tech. It took until 2:30pm for the tech to call me and say he will show up at 3pm. The tech shows takes a 3min look at my garage just to escalate the repair more. I was then charged $75 for a late appointment carving out my work schedule missing out on an opportunity with a client that cost me. Called their office with my concerns just to be placed on a long hold and told a manage will call me back. Never received a call from manager which cost them this review. Lucky for them I have YouTube page with 700k subscriber and will leave a review their to compensate for my time, money and awful service that was provided. Please save your time and money with this company and go elsewhere like “WeFixIt” and other surrounding companies that doesn’t still charge for late technicians to examine your garage.

Mary Porterfield

I contacted Precision Garage Door at the # listed in my area and was given an appointment for a technician to come out. I had already determined the problem was a broken spring on my 16' door. I told the person that answered the phone that I needed a spring replaced. I guess that is where I went wrong to the tune of a $75, no service, service call. I should have just asked for a free estimate instead of giving them a heads up on the problem. The technician was courteous and prompt and I do not fault him for the lame business policy/practices of Precision Garage Door. To be clear, the technician never touched my door! He did measure the size and then started giving me the bad news. $500 to replace both springs, he said I also needed a new bar that the springs attach to and also new wheels that contain the bearings on each side. They offer a "tune up" on your door for $899. To replace the door with new hardware and using my existing lift motor would be $3K!!! I asked to see some of the doors they offered and he went back to his vehicle and returned with 2 sheets of door info. He said he had talked to his manager and if I replaced the springs now, to get me operating, they would give me partial credit on a new door if I agreed to have it done within the next couple of months. I told him I wanted to think about it. At that time, he said he needed to collect a $75 service call fee. I reminded him that he performed NO service and I did not feel that I owed him for a service call, as he really only quoted me what I felt were exorbitant prices. He said the $75 would be taken off any future work. I paid the fee reluctantly, as it was not this young mans policy, but a poor customer service structure of this company. I was informed of the $75 service fee when I called BUT I did not feel I should be obligated to pay when no service was involved. I called another local company, recommended to me by 2 of my neighbors, and he fixed my problem for a fraction of what Precision wanted. I am very dissatisfied with Precision, I feel like I was taken for $75 for absolutely no service and not even a written estimate for a new door. I will tell everyone I know with a garage door, NEVER call Precision Garage Door!!! If I could rate them with "Negative" Stars that is what I would do.

James Mccubbins

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mike did a great job. He was very helpful explaining what he was going to do. Very satisfied with the job he did. Very nice young man; enjoyed working with him.