I have used Precision in the past and was impressed by the work and professionalism of the technician. The service preformed today was also profession and the tech pinpointed the problem right away. What I thought was going to a bank account buster was actually a simple fix. He didn't try to hood wink me into buying something or doing work that wasn't needed. I'll be sure to recommend this company to my friends because of its professionalism and honesty.

- Julian Couch

Hey there! Thank you for the rave review and rating! We value your feedback and are glad to have you as a customer. We're always here to help. Thank you for supporting us and sharing with us. Have a great day!

Your staff was helpful and nice. We have used this group since 2017 and were always happy with the results.

- John Zatti

Hi there! Thank you for the fabulous review. We appreciate your business and shout-out here. Thank you for trusting us with your garage door needs! Have a great week.

Evans was the best. He took care of all of our needs, was polite and very friendly. Thanks Evan

- Brenda Alexander

Hey there! Thank you for the wonderful review and rating. We value your feedback and appreciate your business. We are thrilled we could be of service. Reach out if you need anything else! Thanks!

The technician arrived on time. He had the needed parts on the truck and fixed the problem quickly. He was courteous and knew what he was doing.

- Ike Thomas

Thank you for the wonderful review! We appreciate the kind words and honest feedback. We truly appreciate you taking the time to share your experience with us. Have a great rest of your day!

Richard did a great job demonstrating professionalism and excellent communication skills. He knew what needed to be done to repair my garage and did it in a timely manner. He clearly explained what had happened, why and how he could repair it. He even offered me the senior discount when I didn’t know Precision Garage offered one. It was a nice discount!

- Adah Spiegel

Hi Adah! Thank you for the wonderful review. We appreciate those wonderfully kind words, honest feedback and shout-out on our crew. Thanks for sharing! have a great rest of your day.

Scotty and Ricky were exceptionally friendly and professional in their efficient repair of the broken spring on my two-car garage door system. The repair process took approximately one hour. They were also courteous enough to provide comprehensive explanations and address all my question, including potential/future options for my garage door system. I highly recommend their services.

- Greg Ulmer

Greg, We are grateful for this thoughtful and detailed review of your experience with the team at Precision Garage Door. Our team strives to provide outstanding service to every customer they meet, Scotty and Ricky will be so delighted to get your feedback. Thank you for choosing Precision Garage Door for all your garage door needs! Sincerely,

Aaron was extremely knowledgeable about the garage door system we have installed and was quickly able to identify the multiple faults with the system. He was happy to talk through any questions/concerns I had and thoroughly explain what needs to be done to repair the unit.

- Davis

Davis, Thank you so very much for your feedback. We are grateful you took a moment to share your positive experience with us and our community. You have made our day with your review! Sincerely,

My remotes stopped working but the wall still worked. I couldn’t reset my remotes but they wouldn’t open or close the garage door

- Robert Hetzell

Thank you for your 5 star review, Robert! We appreciate having you as our customer! Regards,

The service was impeccable.

- Steven Drysdale

Steven, You have made our day at Precision Garage Door with your 5 star review and feedback! Thank you so very much! Regards,

Extremely pleased with the service, Garret was a very polite young man who obviously new his way around garage doors. You came highly recommended by my son and my best friend and lived up to expectations. My only negative comment is your pricing. Charging $389.00 for a single spring replacement is reasonable, charging the same price for the second spring is absurd. It's not like he made 2 trips, he brought them both in at the same time, and he had to loosen, and retighten the same hardware whether he was doing one or both. Also you advertise same day service but I had to wait from Friday until Tuesday for servicing.

- Donnie Palmer

Donnie, Thank you for your 4-star review! We're thrilled to hear you received professional service from Garrett. We always strive to improve and appreciate you sharing your thoughts on how we can improve and make your next visit a 5 star one! We're here to serve you anytime! Warm regards,

Outstanding service!!! Our technician, Garrett Yeager, was so kind and considerate. He fixed our issue very quickly. He came early which we really appreciated. He walked me through setting up the app on my phone. Which takes patience since I am not the most technically inclined person. Overall, from booking the appointment to the actual service, we are super impressed. Thank you so much for actually doing what is advertised - GREAT SERVICE AND PERSONAL ATTENTION. Definitely five stars!!!

- Molly Steel

Molly, Thank you so much for your kind words about your service experience! We are thrilled to hear you had a great experience with Garrett and our team at Precision Garage Door. We appreciate you taking the time to share your feedback. We look forward to seeing you again soon! Kind regards,

Precision Garage Door Service promptly repaired my broken garage door. The technician was very detailed in his review and explanation of service. He was very friendly and efficient in his work. I truly appreciate the service I received.

- Joan Nelson

Reviews like this make our day! Thank you for giving us 5 stars, Joan! We're so glad to hear that you're satisfied with the service you received from the Technician and the Precision Garage Door team. We're here anytime you need us! Kind regards, Jenifer Lawless Precision Garage Door Service

Professional, fast, and excellent work. Richard did a phenomenal job providing options and helping me decide what is the best solution. He worked quickly and professionally. I highly recommend this company.

- Jeff Hood

Garrett was prompt, knowledgeable, professional and courteous. He completed the work in a timely manner and made sure everything was working properly before he left. Thank you, Phil Goff

- Phil Goff

Thank you, Phil! We appreciate your feedback and we're so glad we earned 5 stars! The Precision Garage Door team is always happy to help. We're here anytime you need us! Kind regards, Jenifer Lawless Precision Garage Door Service

I couldn’t be happier with our experience using Precision Garage Door Service. I was able to schedule an appointment for the very next day after our garage door spring broke. Scotty texted as he was on his way and gave me an estimated time that he would arrive. He assessed the damaged door and explained what had happened and then gave me a list and explanation of all of my options. The repairs were performed quickly and Scotty went over everything with me after he finished.

- E. Hill

Hi E, We are so thankful you took a moment to share your experience with us. We could not be happier to hear that Scotty delivered a timely, professional garage door service for you. Please do not hesitate to reach out if we can assist you in the future.

I was very happy with the work performed as well as with the fella who performed it. He explained what was needed, what my options were, and the costs involved. He completed the work in less time than I anticipated and I am pleased with the operation of our garage door. I wish I had looked more carefully at the invoice before paying because I do not fully understand it.

- Michael Fonner

I called Precision Garage Door Service at 10:00pm to repair broken garage door that had come off track and would not close. The attendant scheduled an early morning appointment for the next day. I loved that company's confirmation email included the name and picture of the service tech who was assigned to my case. Mr. Scotty Johnson arrived earlier than the scheduled appointment time, diagnosed the problem, and quoted me the cost of the repair. After agreeing to the price quoted, Mr. Johnson started and completed the repair within 30 minutes. My garage door is operating efficiently again. If you are in need of service to your garage door, do not hesitate to contact Precision and ask for Scotty Johnson.

- James Isaac

Scotty was wonderful! Knew everything, and offered very good advice.

- John Shorter

Excellent service received in each area as requested . My garage door opener was replaced and installed. Reprogramming done. Purchased a new opener. The technician was patient, and informative. We were extremely pleased. I would highly recommend this company to all. Dorothy Humphrey/Solomon.

- Dorothy Humphrey

Scotty Johnson was my service guy this morning. Thank you so much. I really appreciate your expertise and your excellent customer service. Thank you for not only completing a excellent job but the time you spent explaining the job really helped us understand about what was needed.

- Byron Thompson

The technician, Ryan, was wonderful. Replaced our broken opener and got everything working. I would strongly recommend using this company.

- Sharon Slezak

Scotty Johnson was very professional and knowledgeable. Showed up early, really appreciated him. I will be requesting Scotty for future service’s.

- Steve Moore

John was incredible! He arrived exactly on time, thoroughly examined our door and discovered some additional issues we were unaware of and provided a range of options. He explained in great detail our purchases and how to operate them.

- Kate Mcqueen

I found your company through Google! When scheduling an appointment it was really easy and quick! No problems during this process. The technician (Richard) arrived promptly and was knowledgeable. This was my initial appointment and dealings with this company. I was able to upgrade the equipment necessary for garage doors to properly open and close. My doors are 8 years old and had not had any problems as of yet! But I had been hearing a different noise when raising and closing garage doors. Prayerfully I received great and accurate service that should carry me for several years to come! Several neighbors approached technician while he was working and hopefully they will be future customers. Thank you!!

- Deidre Dorsey

Andy Maynard and his helper did a great job. Came on time, gave a good review of options and prices, worked quickly and cleanly.

- John Cline

When my garage door got "hung up" (off its tracks), I called Precision (in Morrisville, NC) and was impressed that they sent out a service tech that afternoon. Richard (the tech) did a great job at realigning our door quickly and proficiently. When I mentioned the possibility of replacing the door, he was able to transition into an effective salesperson for his company, providing brochures, advice, and even a quote immediately. I did request, and receive, a few other estimates from other companies. While Precision's estimate was about $700 more than the next nearest estimate, I decided to go with Precision because of the excellent customer service I received from Richard. That's when it all went south. A week after receiving the quote, I tried calling the local franchisee, only to be directed to the national customer service center. First call, I was disconnected after being on hold for ten minutes. Second call, I was directed to a button prompt system that wouldn't recognize button presses. Third call, I finally got through to a rep who connected me to the local office, though I was put on the same "hold" system for another ten minutes before I gave up. Not wanting to give up on Precision, I reached out to Richard (who had the foresight to give me a business card with his cell phone number when I first met him). He explained how the GM and Sales Manager were both off that day, and that the manager left in the office was pretty new at the job and wouldn't be able to handle my questions. I was told I'd get a call back on Monday. That was two weeks ago. I haven't talked with any one from the company since Richard. It's hard to underestimate the frustration of TRYING TO PURCHASE FROM A LOCAL COMPANY, only to be stymied the entire way. It's really a shame. My experience with the service tech (Richard) couldn't have gone better, and for that reason alone, I was willing to pay the highest quote for a replacement garage door. However, the rest of my experience with Precision told me that they were an unreliable company, at least as it referred to sales. Frankly, if they were the LOWEST quote, I still wouldn't use them again. Blessings to Precision if they're so busy and successful that they can simply ignore a new customer trying to purchase a $4000 garage door. However, if they aren't that lucky, they should consider hiring Richard to be the face of the franchise. He truly understands the increasingly-rare skills of customer service. Interestingly, in the email I received soliciting this review, the owner of the franchise said, "If for any reason you are not totally satisfied, I would consider it a favor if you called and gave me the opportunity to redress the situation." Unfortunately, that strategy only works if you take me up on that opportunity to redress the situation. I get that a business only wants positive reviews, but I hope that this business understands how they failed to earn that and takes steps to address these shortcomings.

- Don Torino

Wonderful experience! Our tech, Scotty Johnson, did a great job on replacing our springs, cables and overall maintenance. From initial phone call to completed job within 2 hours, was professional and stress free. Many thanks and would definitely recommend.

- Rick Herr

First of all, most excellent response time - I called the office early in the AM - scheduled from 12 to 4. Service tech arrived later in the AM. Big thank you! Backed into the garage door, knocked 8 rollers out of the track. Mr Scotty Johnson showed up, looked at the door and determined that it was all good. Bing, bang, and a boom the double door was back on track and functioning perfectly. As an aside, the door popped one of the side finishing strips with the wind gaskets off - no sweat, Scotty stapled it back on - all's well with my door. Scotty recommended rollers with a longer shaft which will, hopefully extend the life of the door. Scotty called earlier than expected, which was a big plus. Courteous, and professional - a most awesome service representative of Precision Garage Door.

- Joseph Jarocki

I was very happy with the quick service and repair. Scotty was prompt and pleasant.

- Joy S.

Richard was professional and very nice. He done a real good job in repairing my garage. He is a very well respected guy. Would love having him back for future repairs if needed. Stan

- Stanley Farmer