From Durham, NC Homeowners
Garage Door Repair in Durham, NC - Page 38
Precision Garage Door
Same-day garage door repair in Durham, with 24/7 live phone support, openers, new garage door installation & emergency service. We Fix Garage Doors Right ®.
Serving Durham, NC
Proudly serving the Durham community with same day service.
Local Garage Door Repair in Durham, NC
Precision Garage Door of Raleigh, NC provides same-day garage door repair in Durham, with 24/7 live phone support. We repair garage doors and openers of nearly all makes and models and provide free estimates on new garage doors and openers.
Durham homeowners call us for broken springs, noisy or malfunctioning doors, garage door opener problems, and doors that won't open or close properly. Our technicians provide clear explanations and upfront pricing before work begins.
The reviews below are from customers who have used Precision Garage Door for service in and around Durham and reflect their experiences with our technicians, repairs, and customer service.
Same Day Service
We fix it fast, often the same day
Upfront Pricing
Honest, flat-rate pricing with no surprises
Local & Trusted
Proudly serving local communities
What Customers are Saying
Precision Garage Door of Raleigh receives overwhelmingly positive feedback from Durham-area customers for fast response, knowledgeable technicians, clear communication, and professional, courteous service. Reviews consistently praise the team’s ability to diagnose problems quickly, explain options plainly, complete repairs efficiently, and leave garage doors running smoother, quieter, and more reliably. Many customers also value the easy booking process, same-day or next-day availability, and the company’s willingness to provide options without pressure.
What Customers in Your Area Mention Most
Recent Reviews from Durham, NC
James Abbruzzese
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
The service was fine. My only complaint was that the serviceman did not have a single outlet serge protector. Would have been perfect if he did!
Thank you so much for your business and taking the time to share your experience with us. We apologize the technician was out of surge protectors. Please feel free to call our office and we will arrange to get one for you, if you still need it.
Service: Garage Door Opener Repair
Product: Opener
Gregory Evans
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I really appreciate the courtesy that was extended to me with my services. I call and within a few hours my troubles were over. Fast and professional service with a very knowledgeable technician Scotty Johnson. Thanks again!
Seeing that you had a 5-Star experience is the best thing we could hope for, your review means a lot to us! We really appreciate you being a customer. We’re here for you anytime.
Service: Garage Door Repair
Product: Springs
Judith Vuelta
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Technician was fantastic! Very polite and efficient. Thank you! Vuelta Family
Thank you so much, it was our pleasure to help. We appreciate your business and the five star review!
Service: Garage Door Repair
Albert Wyche
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Technician was prompt, knew exactly what to do and above all very professional. All future issues with garage door will be conducted by Precision.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime and we look forward to working with you in the future.
Service: Garage Door Repair
Michael Hall
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I chose your company because you were the first to pop up on google and your reviews were good. I must say I was extremely impressed with your companies customer service and professionalism . I called and spoke with a courteous customer service agent who was able to set up a same day appointment.I was told they would show up between 2 and 6. The tech was at my house by 3 which was just a little over an hour after I called. The tech called me after arriving at my home and gave me a quote, within 15 minutes. We agree on the price and he had the repairs complete before I could make it home. I will definitely refer your company to my friends and family. Thank again.
Thank you for taking the time to provide a review, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers. We are so happy we could help take care of your door needs and we are here for you anytime you need us. We appreciate your business and recommendation.
Service: Broken Garage Door Spring Repair
Frank Turner
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Great service from Scott!
Thank you so much for your 5-star review! We will share this with Scotty and let him know to keep up the amazing work.
Service: Garage Door Opener Repair
Richard Renshaw
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
The technician was great. But the services are way overpriced. I will shop around next time.
Thank you for your business and taking the time to leave a review. We are happy to see that Mike was able to take care of your garage door needs but we are sorry you feel like the quote you were given was overpriced. After reviewing your work order, it shows you failed a handful of items on the 25 point inspection. Those items are discussed with each customer on every call and what steps/options are available to fix those issues if a customer would like that done. Mike would have discussed this with you so if you had questions about the price or work, he could have answered those questions before the work was started. We are competitive with our pricing as our parts and the service provided is top notch and we strive to make sure our customers receive five star service with every call. We do appreciate your business and hope to work with you again in the future. If you have further questions about pricing, please feel free to call the office.
Service: Garage Door Repair
Charles Bumpass
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Great job and great technicians
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Service: Garage Door Repair
Product: Rollers
Kristin W.
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
We've used precision before and were even more impressed by the quality and service this time. We were able to get an appointment quickly, the problem was immediately diagnosed and fixed. Our repairman clearly knew what he was talking about and walked us through the options. He also wore a mask and did everything possible to maintain social distancing throughout the appointment. Thanks!
Thank you for continuing to trust us with your business. We appreciate you being our customer and we are pleased to see how satisfied you are with the service you received. Please call if we can assist you in the future.
Service: Broken Garage Door Spring Repair
Product: Springs
Aleicia Bass
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Excellent customer service! They came out quickly and replaced our opener. Scotty did a great job explaining the repair and our options. Highly recommend
Thank you so much for taking the time to share your experience. We take pride in knowing that you are happy with the service Scotty provided. We appreciate your business and please let us know if we can help in the future.
Service: Garage Door Opener Install
Product: Garage Door Opener
Terry Saye
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I have used Precision in the past. Great service. Same day appointment. I called at 11 that my door was not closing and service tech was here at 5
Thank you for trusting us with your business again. We are so glad you called and that we were able to take care of your garage door needs. Please let us know if we can help in the future.
Technician: Scotty Johnson
Service: Garage Door Repair
Bryan Guarnieri
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I called today and Mike Grove was sent out and he arrived by 2 PM. I am blown away by the speed with which Precision Door responded to my needs. I was not expecting same day service! I was quite impressed with Mike, his knowledge and his skill and speed in repairing my garage door. Being a realtor, I will certainly be recommending Mike as well as Precision Door to all of my clients!
Seeing that you had a 5-Star experience is the best thing we could hope for! Thank you for taking the time to share your experience. We are so glad to see how happy you are with the service Mike provided, he is a great employee. We appreicate your business and look forward to serving you for many years to come!
Service: Broken Garage Door Spring Repair
Product: Springs
J McLean
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
It was a pleasure working with Andy. Andy was on time and as a matter of fact, he was 39+ minutes ahead of schedule. Andy analyzed our garage door problems and explained our options very clearly. We would highly recommend this company to anyone.
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about our company. Andy is a valued team member and we are happy to see how pleased you are with the service he provided. If we can help in the future, please let us know.
Technician: Andy Maynard
Service: Garage Door Repair
Reggie Mewborn
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Excellent service
Thank you, we appreciate your business and the five star review!
Service: Garage Door Repair
Product: Rollers
John Zatti
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Scotty is friendly and professional. He assessed the problem and fixed it and clearly explained the solution and what to do if it occurs in the future. I have used Precision previously and was confident they would solve the issue.
Thank you for trusting us again with your garage door needs. We are happy to see that Scotty took care of your problem and provided you with five star service. We appreciate your business and please let us know if we can help in the future.
Technician: Scotty Johnson
Service: Garage Door Opener Repair
Drew Mcgraw
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Excellent customer service. Just a quote at this time but I feel good recommending the company!
Thank you for your business and recommendation. We look forward to working with you in the future when needed.
Technician: Scotty Johnson
Service: Install Garage Doors
Martha Walsh
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Great customer service and prompt attention. The technician was very thorough and quick. Thank you!
You are very welcome Martha! Glad we could take care of your door needs. We appreciate your business and the five star review. Let us know if we can assist in the future.
Service: Garage Door Repair
Mary Porterfield
I contacted Precision Garage Door at the # listed in my area and was given an appointment for a technician to come out. I had already determined the problem was a broken spring on my 16' door. I told the person that answered the phone that I needed a spring replaced. I guess that is where I went wrong to the tune of a $75, no service, service call. I should have just asked for a free estimate instead of giving them a heads up on the problem. The technician was courteous and prompt and I do not fault him for the lame business policy/practices of Precision Garage Door. To be clear, the technician never touched my door! He did measure the size and then started giving me the bad news. $500 to replace both springs, he said I also needed a new bar that the springs attach to and also new wheels that contain the bearings on each side. They offer a "tune up" on your door for $899. To replace the door with new hardware and using my existing lift motor would be $3K!!! I asked to see some of the doors they offered and he went back to his vehicle and returned with 2 sheets of door info. He said he had talked to his manager and if I replaced the springs now, to get me operating, they would give me partial credit on a new door if I agreed to have it done within the next couple of months. I told him I wanted to think about it. At that time, he said he needed to collect a $75 service call fee. I reminded him that he performed NO service and I did not feel that I owed him for a service call, as he really only quoted me what I felt were exorbitant prices. He said the $75 would be taken off any future work. I paid the fee reluctantly, as it was not this young mans policy, but a poor customer service structure of this company. I was informed of the $75 service fee when I called BUT I did not feel I should be obligated to pay when no service was involved. I called another local company, recommended to me by 2 of my neighbors, and he fixed my problem for a fraction of what Precision wanted. I am very dissatisfied with Precision, I feel like I was taken for $75 for absolutely no service and not even a written estimate for a new door. I will tell everyone I know with a garage door, NEVER call Precision Garage Door!!! If I could rate them with "Negative" Stars that is what I would do.
Thank you for leaving this feedback. We do appreciate any comments, good or bad from customers so we can either explain what might have happened, fix an issue on our end, or use it as a training tool in the future. The scheduler on the phone certainly could have given you a price per spring to get them replaced but that would have been all they could provide as they aren't there at the home. A technician is sent out to do an evaluation of the door and spring system and also perform a 25 point inspection. After reviewing the inspection report, it shows several components failed, therefore he recommended a rebuild of your system, but also gave the option to just replace two springs. Three quotes are almost always given to a customer, one being the service fee. The service fee is something a customer is informed of when they call to make an appointment, as you mentioned, this was the case in your call. Like us, most service companies will charge a service fee no matter if work was done or not. This fee is charged to help cover the many things customers do not see, such as gas, truck maintenance, the time of the technician, insurances, etc. We are sorry we were not able to take care of your garage door needs but we hope this better explains the service fee for you.
Service: General repairs & installation
Daniel Read
Thank you for the five star review!
Service: General repairs & installation
Lori Jeffreys
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Outstanding service!
Thank you for your business and the five star review. We love hearing that our customers received outstanding service! Please let us know if we can assist you in the future.
Service: Broken Garage Door Spring Repair
Product: Springs
Dorian Gorevin
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Scotty Johnson replaced everything but the tracks and doors on our 3 car garage yesterday. He was wonderful esp in explaining the damage to the old equipment, and how to use and maintain the new equipment. Left our house at 7:30 pm for another call. A very personable, professional hard worker. Hope I never need him again but if I do he will get my business!!!
Dorian, Thank you for taking the time to leave a review. We love hearing feedback from our customers and that our employees have left such a good impression. Scotty is a great employee and we are so happy he could assist you with all of your door needs. Please call us in the future if you need anything and we will send Scotty your way!
Troy Andrew
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Scottie was great. Looking forward to my new door
Thank you for the five star review and we hope you enjoy your new door!
Richard Sutton
Thank you so much for the five star review.
Service: General repairs & installation
AJ Motsinger
Scottie was terrific and provided us with a thorough explanation of the products and pricing. Great experience!
We are so glad to hear that Scottie provided you with a great experience. Thank you for taking the time to leave a five star review!
Technician: Scotty Johnson
Service: General repairs & installation
John Riester
Thank you for the 5 star review!
Service: General repairs & installation
Drew Clodfelter
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Andy did a great job... very courteous
Thank you, we appreciate your business!
Technician: Andy Maynard
Service: Broken Garage Door Spring Repair
Harriet Bellamy
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
The technician was extremely polite and very knowledgeable. He knew exactly what the problem was and took very little time to repair it.
Great to hear this feedback, we are so happy your garage door needs were taken care of. We appreciate your business.
Technician: Scotty Johnson
Service: Garage Door Opener Repair
Kevin Bell
Excellent experience.Service was done quick and my service guy Andy was great! Will choose Precision again. Thanks for getting my garage door updated!
Thank you Kevin for 5 star review...we appreciate you taking time out of your day to write it. We love when we make our customers happy!
Technician: Andy Maynard
Service: General repairs & installation
James Mccubbins
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Mike did a great job. He was very helpful explaining what he was going to do. Very satisfied with the job he did. Very nice young man; enjoyed working with him.
Thank you for your business. We are pleased to hear how satisfied you are with Mike's work, he is a great employee! We appreciate the five star review and please let us know if we can help in the future.
Service: Broken Garage Door Spring Repair
Greg Stotsenberg
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Installer Greg Gray did an excellent job assessing the problem and making very reasonable recommendations. He then went above and beyond working late into the evening to make sure the job got done.
Thank you for the feedback about Greg and your experience. We love seeing the positive things our customers say about our employees, they are all stellar at what they do and make our company great. We appreciate your business and please don't hesitate to call if we can help in the future.
Service: Garage Door Opener Install
Product: Garage Door Opener
