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about Precision Garage Door in:
Chapel Hill, NC
Precision Garage Door of Raleighhas received 99 reviews, averaging 4.94 Stars:
Chapel Hill, NC
Product:
Chapel Hill, NC
Clear explanation of my problem. very polite and professional.
- Nancy Farmer
We are so grateful for your review. Thanks for sharing your rating with us and the community.
Chapel Hill, NC
Excellent service from the office staff to the technician. Polite, efficient, knowledgeable and honest.
- Vivian De rivero
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work. We appreciate your business and look forward to working with you again.
Chapel Hill, NC
Super quick appointment scheduled, the service technician was polite and knowledgeable.
- Kathy Mills
We are so happy to hear this, thank you for sharing. We appreciate your business and please let us know what we can do for you in the future.
Product:
Chapel Hill, NC
Nice people, great work.
- Ling Yuan
Thank you, so glad we could help with your door needs. We appreciate the kind words and look forward to working with you again if needed.
Product:
Chapel Hill, NC
It is too early to write a review. I have to see if the garage doors work better and if so, for how long. I was very unhappily surprised by the bill, which was three times what I thought I had authorized. Mike, the Service Représentative was knowledgeable and answered my questions. He then recommended new ball bearings for one of the doors. I thought I had authorized $250 to be spent. My husband paid him and told me the bill was $700. That was for two doors ball bearings replacement and a tuneup. That is $450 more than what I expected and absolutely a budget killer. I am not happy. I should have required a written estimate prior to authorizing the work. He should have told us what the total estimated amount would be. Saying « I am not happy » is putting it mildly. Very mildly.
- Charlotte Morgan
Thank you for taking the time to leave a review and for your business. We appreciate you taking our call to discuss pricing questions and what we can do to make this correct. We apologize for the inconvenience but we are happy we could make it right by providing you with a partial refund as we discussed on the call. We always strive for every customer to feel like they received 5 star service with every call we go on and we are sorry we missed the mark with you. Please let us know if we can assist you in the future with any door needs.
Product:
Chapel Hill, NC
Nice work and explaination his woo.
- Minesh Patel
We appreicate your business and you taking the time to leave a review. Please let us know if we can help in the future.
Product:
Chapel Hill, NC
I called yesterday because our garage door was making worrisome noises and sagging. The scheduler offered an appointment the same day but I had to defer it until this morning. Andy called and offered to come early after finishing the prior job sooner than expected, which worked out well. He was very professional and courteous, did an inspection, pointed out a broken spring I had overlooked and other issues, and explained the choices available. I elected to go with every option offered, and two hours later have a well-functioning door with new springs, new rod, new drums, new bearings, new cables, new rollers, new door seal, added bracing, etc. I'm looking forward to many more years of good service from the door, and the price was fair. - A very satisfied customer
- Adam Broome
Fantastic feedback, thank you for sharing your experience. Customer satisfaction is our main goal and we love seeing that you were so satisfied with your service from Andy. Andy is a valued employee and does great work, we are so happy he could help take care of your garage door needs. We appreciate your business and look forward to working with you again if needed.
Chapel Hill, NC
Wow. Emailed yesterday (Sunday) morning about a non-urgent matter, wasn’t sure they’d be open the week of Christmas. Got a call to schedule within an hour (despite being a Sunday morning) and had the technician out by 8:30am the next day. Problem turned out to be bigger than expected, required a significant rebuild which was competed by 10:00am. Couldn’t have been more impressed by the professionalism, honesty and efficiency of the process.
- Josh Berkowitz
Thank you, we are glad we could help take care of your door needs and get the rebuild done for you so quickly. We appreciate your business and please call if you need us in the future.
(919) 500-5059
(919) 500-5059(919) 407-8491
(919) 407-8491(919) 389-2489
(919) 389-2489(919) 670-2799
(919) 670-2799(919) 867-4406
(919) 867-4406(919) 436-2157
(919) 436-2157(919) 706-0191
(919) 706-0191(252) 300-7018
(252) 300-7018Office: (919) 500-5160
300 Dominion Drive
Suite 201
Morrisville, NC 27560
Office: (919) 367-3784
207 W Millbrook Road
Suite 205
Raleigh, NC 27609
Office: (919) 230-6000
636 Holly Springs Road
Holly Springs, NC 27540
Chris in customer service and the technician, Parker, did an excellent job; professional, courteous, on-time, fast same-day quality work. Top-shelf operation. I'd recommend them to anyone.
- Joe Buonfiglio