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about Precision Garage Door in:
Garner, NC
Precision Garage Door of The Trianglehas received 16 reviews, averaging 4.69 Stars:
Garner, NC
Garner, NC
I’ve had your service before but this was the experience I’ve had. It was better than five stars
- Marilyn
Garner, NC
Richard was awesome. So friendly. Took time to explain everything
- Heidi Haldeman
Garner, NC
Andy the repairman was excellent, knowledgeable and professional!
- Marshall Jackson
Garner, NC
I called with a broken spring this morning. You were able to get me in the same day. Richard came, gave me an estimate with options then quickly did the work. The best service I could ask for. Thanks!
- Robert Shull
Garner, NC
Greg was on time, knowledgeable and honest! He had my door working in approximately an hour! The reason for the 3 stars 1) no 24 hour service available 2) Greg wanted to install springs that were too weak for my door and then take parts off the door until it worked Note: I was willing to replace; springs, rollers, cables and drums 3) $375 in labor for approximately an hour of labor “pricey”! IMHO
- Thomas Matthews
Thank you for your business and feedback. We are pleased to see that you were happy with Greg. We do understand that you feel the price was high for the length of time Greg worked on your door. He is an experienced technician so what might take a new technician longer, he is able to do in a timely manner and be respectful of your time, as well as other customers on the schedule. The service he provided was to get your door operating again as it was not operable and he reset your cables and re-tensioned your springs. Greg stated he did recommend a parts upgrade as your existing springs are too weak/small for your heavy door and the cables, bearings, and shaft failed the 25 point inspection, but you declined the recommendation at this time. If you change your mind and would like to move forward with the additional work, please don't hesitate to call us.
Garner, NC
Greg was courteous and was able to fix our problem promptly. His disposition was friendly and helpful.
- Jean Coble
Garner, NC
Justin did a great job replacing the springs and other components on my garage door. He was very professional and explained what he would be doing. I have used them before and will definitely use them again for future repairs. Thanks Justin for getting this fixed.
- William Cartrette
Garner, NC
The service person was very polite and professional
- Steve Goodin
Garner, NC
Excellent company , excellent repairman ... very surprised by the price.. shocked would be the better word. That doesn’t mean it’s wrong... it’s just a surprise about the cost .. I’ve been in the construction industry for 40 plus years ... and I’m wondering how people afford to live with pricing so out of touch with reality ... this includes all services ...
- George Duvall
Product:
Garner, NC
We had a small dent in our door. I'm not sure if your technician saw that as an opportunity or if he truly felt we should get a new door. In the future give your customers options. Fortunately we never go with one quote. The company we ended up hiring charged a fraction of your estimate and our door works like a charm. We didn't need a new door. Don't try to upsale unless it is truly needed.
- T J
Thank you for considering Precision to service your garage door. We are very sorry about the miscommunication with the technician about what you actually wanted. We did speak with him to see what happened and he was under the impression after suggesting a panel swap that you did not want a panel swap, but that you wanted an insulated door. He even spoke with the service manager while at your home and the service manager offered to discount the door quotes that the technician provided you, as he thought that was what you wanted. We do apologize for dropping the ball and the technician not offering you other options than just a full door replacement. We would be happy to work with you in the future and we hope this one experience doesn't keep you from reaching out if needed.
Garner, NC
Great job on the repair of my Garage door.
- Dunn Kevin
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Garner, NC
Great service. Technician was extremely professional and knowledgeable.
- Darrell Poole
Thank you, we are so happy we could help with your garage door needs. We appreciate your business and we are here anytime you need us.
Garner, NC
See previous comments...
- Bill Bagley
Thank you for your business and the five star review!
Garner, NC
Prompt service and quality work, and high quality placement parts as well. Technicians are always professional and friendly!
- Nan Wiggins
Thank you so much, we are happy we could provide you with five star service. We appreciate your business and please call us if we can help in the future.
Garner, NC
Having just purchased a home, we found the 16' Garage Door was noisy,and the door opener did not have the capability to link with vehicles. I called Precision to set up service and possibly a new door/opener replacement evaluation. Technician Greg Grey visited the very next day. He was VERY thorough. He showed how when using the manual release, the door was clearly unbalanced (would immediately drop closed instead of remaining at the position set) and the 1/3 HP door opener was set to Max level 10, indicating the springs/rollers were not doing their job. He gave the quote to rebuild the door and replace the door opener with a current 1/2 HP model capable of not only linking with the vehicles but also WiFi enabled via MyQ App. I asked for a quote for a new door and Greg brought in samples of non insulated / partially insulated (core filled with Expanded Polystyrene I believe) / and fully insulated (core filled with Extruded Polystyrene which has a higher R value). As we'd just moved to the neighborhood, we wanted to ensure a new door would match those in the community for looks and style to keep within HOA guidelines. Greg was very patient in helping us through the process and we chose a new Amarr Hillcrest 3000 insulated door with an R value of around 9.05 if I remember correctly. He also installed a new Liftmaster 8355W door opener, helped program the vehicles, and walked me through how to set up the MyQ App on my iPhone 11 and test it. Greg was very thorough, extremely professional, and instilled a sense of trust in us. If you're in the market for a professional team, we'd HIGHLY recommend Precision Garage Door of the Triangle!!!
- Joe Rogers
Joe, Thank you so much for the kind words and the five star review. Greg is a valued employee and we are so happy to see that you saw that as well. We love hearing that our customers received a five star experience because we strive to provide that with each call we make. We appreciate your business, please let us know if you need us in the future. Enjoy the new door and opener!
(919) 500-5059
(919) 500-5059(919) 407-8491
(919) 407-8491(919) 389-2489
(919) 389-2489(919) 670-2799
(919) 670-2799(919) 867-4406
(919) 867-4406(919) 436-2157
(919) 436-2157(919) 706-0191
(919) 706-0191(252) 300-7018
(252) 300-7018Office: (919) 500-5160
300 Dominion Drive
Suite 201
Morrisville, NC 27560
Great service and attention provided by Richard McCann who worked on the garage door.
- Robert Gettings