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about Precision Garage Door in:
Garner, NC
Precision Garage Door of Raleighhas received 34 reviews, averaging 4.82 Stars:
Garner, NC
Garner, NC
I was very pleased with the work that was done. Greg Gray was a pleasure. I would recommend him to everyone. He explained everything in detail. You have a fine associate in Greg Gray.
- John Pickel
Garner, NC
Ryan was timely, professional and courteous and got the job done!
- Frank Racioppi
Garner, NC
Tim Yeager has that unusual combination of being both personable and professional. Nobody wakes up hoping that today is the day for a new garage door but having said that Tim took the sting out of it through his kindness and competence. The experience with the call center was also a good one. All in all I would highly recommend these fine folks!
- Jim Hunnicutt
Garner, NC
Great experience from start to finish. We use our garage as the primary entrance to our home, so the garage door is a high-cycle door. When it failed, I called Precision of Raleigh. The woman who took my request for strand repair was very good, and thorough, and was able to give me an appointment the next day that fit my schedule. John P., the technician that worked on my door was awesome. He knew his craft and was proficient at it. He kept me informed all the way through, and in little over an hour, I had new high-cycle springs, new rod bearings, new rollers, both drums reset, and channels fine tuned. Very satisfied with the results. If you want it done right with quality materials and workmanship, this is the place to have it done.
- Jim Kurtzke
Product:
Garner, NC
Courteous, knowledgeable in all aspects. Will recommend and hire their service again.
- Gregg Storey
Product:
Garner, NC
Andy was Superb. He checked it out, explained everything to us and let us decide while recommending the best option for us. He was done in an hour and made it look easy. He’s a gentleman I’d have a beer with
- Ben Stevison
Garner, NC
The tech was great and did a through job with my garage doors.
- Carl Campbell
Product:
Garner, NC
I loved Andy enthusiasm. Very refreshing positive attitude. Can’t wait to get my new garage doors and motors.
- John Leclerc
Garner, NC
On time, professional service, great product.
- Michael Lentz
Product:
Garner, NC
Technician was fantastic. Product was priced way higher than average. But I was in a bind and just paid it. Some add on expenses should have been part of the standard new motor install.
- Ron Sherron
Garner, NC
Excellent service he is very thorough and knowledgeable I will highly recommend your company to all of my friends and family
- Rodney Barr
Product:
Garner, NC
Work was done with professional experience and was as affordable as possible.
- Mike Touchon
Garner, NC
Precision repaired my garage door. They were able to fit me in on the same day I called. I was so happy about this especially since my neighbor, who called a different company, said she had to wait almost a week for the other company to fix her door. The repairman from Precision was prompt, professional and did an excellent job.
- K Taylor
Garner, NC
Chris C did a great job. He helped us install a new garage door opener.
- Aaron Brown
Garner, NC
Greg Gray has serviced our garage door several times and is always professional and helpful. He is great to troubleshoot and try to fix rather than just announce how much a new one will cost. He is a great asset to Precision Door and to anyone needing their services.
- Jean Coble
Garner, NC
Trevor was on time, polite, professional and did fantastic work in a timely manner. Trevor asseted the damage, told me what needed to be repaired as well as what maintenance he would recommend.. I will definitely call Precision Door for any garage door issues.
- Bryan Badey
Product:
Garner, NC
I am very pleased with the work done and am impressed by the work ethic and courtesy of Richard McCann . He called before he came and did a thorough repair. Richard is a definite credit to your company!!
- Marita Gallagher
Garner, NC
Great service and attention provided by Richard McCann who worked on the garage door.
- Robert Gettings
Garner, NC
I’ve had your service before but this was the experience I’ve had. It was better than five stars
- Marilyn
Garner, NC
Richard was awesome. So friendly. Took time to explain everything
- Heidi Haldeman
Garner, NC
Andy the repairman was excellent, knowledgeable and professional!
- Marshall Jackson
Garner, NC
I called with a broken spring this morning. You were able to get me in the same day. Richard came, gave me an estimate with options then quickly did the work. The best service I could ask for. Thanks!
- Robert Shull
Garner, NC
Greg was on time, knowledgeable and honest! He had my door working in approximately an hour! The reason for the 3 stars 1) no 24 hour service available 2) Greg wanted to install springs that were too weak for my door and then take parts off the door until it worked Note: I was willing to replace; springs, rollers, cables and drums 3) $375 in labor for approximately an hour of labor “pricey”! IMHO
- Thomas Matthews
Thank you for your business and feedback. We are pleased to see that you were happy with Greg. We do understand that you feel the price was high for the length of time Greg worked on your door. He is an experienced technician so what might take a new technician longer, he is able to do in a timely manner and be respectful of your time, as well as other customers on the schedule. The service he provided was to get your door operating again as it was not operable and he reset your cables and re-tensioned your springs. Greg stated he did recommend a parts upgrade as your existing springs are too weak/small for your heavy door and the cables, bearings, and shaft failed the 25 point inspection, but you declined the recommendation at this time. If you change your mind and would like to move forward with the additional work, please don't hesitate to call us.
Garner, NC
Greg was courteous and was able to fix our problem promptly. His disposition was friendly and helpful.
- Jean Coble
Garner, NC
Justin did a great job replacing the springs and other components on my garage door. He was very professional and explained what he would be doing. I have used them before and will definitely use them again for future repairs. Thanks Justin for getting this fixed.
- William Cartrette
Product:
Garner, NC
The service person was very polite and professional
- Steve Goodin
Garner, NC
Excellent company , excellent repairman ... very surprised by the price.. shocked would be the better word. That doesn’t mean it’s wrong... it’s just a surprise about the cost .. I’ve been in the construction industry for 40 plus years ... and I’m wondering how people afford to live with pricing so out of touch with reality ... this includes all services ...
- George Duvall
Product:
Garner, NC
We had a small dent in our door. I'm not sure if your technician saw that as an opportunity or if he truly felt we should get a new door. In the future give your customers options. Fortunately we never go with one quote. The company we ended up hiring charged a fraction of your estimate and our door works like a charm. We didn't need a new door. Don't try to upsale unless it is truly needed.
- T J
Thank you for considering Precision to service your garage door. We are very sorry about the miscommunication with the technician about what you actually wanted. We did speak with him to see what happened and he was under the impression after suggesting a panel swap that you did not want a panel swap, but that you wanted an insulated door. He even spoke with the service manager while at your home and the service manager offered to discount the door quotes that the technician provided you, as he thought that was what you wanted. We do apologize for dropping the ball and the technician not offering you other options than just a full door replacement. We would be happy to work with you in the future and we hope this one experience doesn't keep you from reaching out if needed.
Garner, NC
Great job on the repair of my Garage door.
- Dunn Kevin
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
(919) 500-5059
(919) 500-5059(919) 407-8491
(919) 407-8491(919) 389-2489
(919) 389-2489(919) 670-2799
(919) 670-2799(919) 867-4406
(919) 867-4406(919) 436-2157
(919) 436-2157(919) 706-0191
(919) 706-0191(252) 300-7018
(252) 300-7018Office: (919) 500-5160
300 Dominion Drive
Suite 201
Morrisville, NC 27560
Office: (919) 367-3784
207 W Millbrook Road
Suite 205
Raleigh, NC 27609
Office: (919) 230-6000
636 Holly Springs Road
Holly Springs, NC 27540
Richard let us know when he was coming and explained the process in detail.
- Chris Davis