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Read what people are saying
about Precision Garage Door in:
Cary Area, NC
Precision Garage Door of Raleighhas received 388 reviews, averaging 4.91 Stars:
Cary, NC
Apex, NC
Simply the best
- Peter Dudas
Product:
Cary, NC
Prompt and reliable service given by some of the nicest people you’ll meet!
- Beth Shaleesh
Cary, NC
Great experience with Scotty. Got honest, knowledge service on short notice on a Sunday. Precision has earned my business long term.
- Justin Braun
Cary, NC
Very responsive and very professional.
- James Farnsworth
We are happy we could help! Thank you for your business and five star review!
Product:
Morrisville, NC
Ripped off. Charged $700 for replacing two springs and rollers, which others are charging $300-400. Made mistake of not getting quotes from others as I did not want to call others because of COVID-19. This people are taking advantage of situations. Will never work with Precision and will never recommend to others.
- Minesh Patel
Thank you for your business and taking the time to provide feedback about your experience. We are sorry you feel as though you were ripped off and did not receive five star service. We never want our customers to feel like they were overcharged. When our technician comes out to inspect your door, they provide you with quotes of the cost to repair your door. We never do any work before the quote is explained and customers have time to ask any questions, whether it be about the price, parts, warranty, etc, which is when you could have voiced your concern about the price. You did approve the work and the price when it was discussed with you and that price included 2 heavy duty, high cycle, powder coated springs, 10 rollers and a 5 year warranty on parts with a 1 year warranty on labor. Our prices are competitive with other companies, when you actually compare the same products and warranty when you obtain other quotes. We have different types of springs which all have different costs, and most other companies would have the same, so calling and just asking for a price and not for a price to match exactly what you got, would not provide you with accurate information. We are a reputable company which you can see from our many 5 star reviews, and we would never take advantage of a customer. We do appreciate your business and if you have further questions about your service, please call our service manager.
Product:
Apex, NC
Very satisfied with the whole process, from the estimator to the installer. Price was the best I could find. The garage door seems to be of high quality and the installation was exceptional. I highly recommend precision garage door. A+
- Patrick Bruen
Thank you so much for your business and recommendation. We love seeing how satisfied you are with your experience. We hope you enjoy your new door and please call if we can help in the future!
Product:
Cary, NC
I received 3 quotes and Precision was spot on target. Great service and the technicians Yuri and Jake were very informative throughout the entire job. These guys customer service skills are off the chart. Thanks! Eli
- Eli Villagomez
We are so thrilled to hear this, thank you for sharing your experience with us. Customer satisfaction is out top goal and we love seeing how happy you are with the service provided by Uri and Jaxon. We appreciate your business and please call if we can help in the future.
Product:
Apex, NC
Highly recommend Precision! Very quick to respond, extremely professional, detail oriented and cleaned up everything leaving no trace of having been there other than a wonderful quiet garage door opener!!! Be sure and ask fir Greg; he was totally EXCELLENT!!!!
- Austin Pinson
Thank you for taking the time to share this positive rating! We will make sure to share this with Greg and let him know to keep up the amazing work. We hope you enjoy your new opener and please let us know if we can help again.
Product:
Apex, NC
Greg was quick and professional. He found the issue and explained to us our options and even found us a discount for the replacement.
- Manisha Yeshwanth
We love seeing that Greg was able to provide you with five star service! Thank you for sharing your experience with us and please don't hesitate to call anytime you need us in the future.
Product:
Apex, NC
Andy was very prompt and efficient. He helped me identify problem areas as well as fix the broken belt on my motor. He is a very sharp and knowledgeable tech. I will use Precision in the future when needed.
- Stephen Guthrie
Great feedback, thank you for sharing it with us. Andy is a valued team member and we love seeing how happy you are with his work. We look forward to working with you again if the need arises.
Cary, NC
Called in this morning - upset as garage door would’ve open. Within about 99 minutes of the initial call - Andy and an associate from Precision was here - very friendly and professional! Service quick - explained to me in detail and worked like a charm! Absolutely no problems recommending them to others!
- Tracy Shelton
Thank you for calling, we are so glad that Andy could get your door operating again. We appreciate your business and please don't hesitate to call if we can help again.
Product:
Cary, NC
Jay was great. Totally appreciated his professionalism and easy going personality.
- Mark Rutherford
Thank you for the kind review, we will be sure to share it with Jay. We appreciate you being our customer and we're here anytime you need us!
Product:
Cary, NC
Excellent work and Greg explained everything to me and my different options. Showed me what was being replaced and explained the care I should give the new parts. He arrived on time and was very courteous and polite.
- Carol Norman
Thank you so much for your 5-star review! We will share this with Greg and let him know to keep up the amazing work.
Apex, NC
Came out same day Greg explained a couple of options to me at different price points then did the work quickly showed me all he did . Great experience
- Gary Baronian
We are so happy to hear this, thank you for sharing. Greg is a great employee and we love seeing how pleased you are with the service he provided. Thank you for your business and please let us know if we can help in the future.
Cary, NC
Very professional. Quick response. Pleasant and fair expense. Will definitely use them again...great job! Thanks.
- Mark Dreibelbis
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime and we look forward to working with you for many years.
Cary, NC
Pleased with Andy’s expertise and explanations. Feel like the tune-up and roller upgrade helps take away noise from my door. Don’t understand why previous garage door installer (different than Precision) did not use premium rollers with our new garage door installation like Andy put in today.
- Farrell Kennedy
Thank you for calling and trusting us with your business! We are pleased to see how happy you are with Andy's work. We appreciate your business and we're always here when you need us.
Product:
Morrisville, NC
Chose Precision Doors because they are local and there customer service spectacular. I have had a couple issue with the door and they came out within 24 hours to fix it even on Sunday. Like the Jack shaft door opener.
- Randy Paulson
Thank you so much for taking the time to share your experience. We take pride in knowing our customers are happy with the service they received. We appreciate your business and we are here for you anytime, please don't hesitate to call.
Cary, NC
Great guys. Professional and explained the job they did. We are very happy with their work.
- Connie Carroll
We are so happy to hear this, thank you for sharing your experience with us. We appreciate your business and we are here for you anytime you need us!
Product:
Cary, NC
Andy was very helpful and was able to identify and correct the problem quickly and easily.
- Joe Francis
Thank you for your business and the five star review. We are so pleased to see that Andy helped take care of your garage door needs. We are always here for you so please don't hesitate to call when needed.
Cary, NC
Excellent work and excellent advice on what we needed
- Kerry Swank
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers. We appreciate your business and look forward to working with you again when needed.
Product:
Cary, NC
Gary was excellent. Professional and knowledgeable. He explained my options and we discussed the pro and cons of each. I will definitely use Precision if I have any future garage door problems.
- Rachel Wiest
Thank you for taking the time to share this positive rating! We will make sure to share this with Gary and let him know to keep up the amazing work. We appreciate your business and we look forward to working with you again when needed.
Product:
Cary, NC
Exceeded expectations. Provided and explained options. Motor replaced right away. Great job Scotty.
- Tony Carter
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Product:
Morrisville, NC
Timely response, great service. Thanks.
- Tom Chism
You're welcome, it was our pleasure to help with your garage door needs. Thank you for sharing your feedback with us, we appreciate your business and look forward to working with you again in the future.
Morrisville, NC
Scotty was great. He arrived early and was very knowledgeable about garage doors. He was very polite and worked quickly to install our new garage door opener. He even programmed our cars for us to open the doors.
- Geneva Yourse
Thank you for sharing such positive feedback. Scotty is a great employee and customers love him, we are happy to see he provided you with the five star service our customers deserve. We appreciate your business and look forward to working with you again.
Product:
Morrisville, NC
Andy did a great job. Told me how long it was going to take him to replace the belt on my opener and that’s exactly how long it took -including spraying the rollers and hinges with lubricant and testing the opener. Also, shout out to the phone staff, as it was very easy to reschedule my appointment.
- Todd
Awesome to hear, thank you for sharing your experience with us. Andy is a valued employee and customers love him. We are so happy to see how satisfied you are with the service you received. We are here for you anytime, just give us a call. Thank you for your business and taking the time to leave a review.
Morrisville, NC
Very quick install. Job done right.
- Gerard Roman
Awesome to hear, so glad we could help. Thank you for trusting us with your business and please don't hesitate to call if we can help in the future.
Cary, NC
Yeah, with out even trying to open the door. The quote was $800 for a spring replacement from Precision. So, I just paid the $75 fee and got a quote from Wayne Dalton and they replaced it for $350. I know I live in Cary, but just because I'm well off doesn't mean I'm stupid with my money.
- Neel
We have reviewed your account and the 25 point safety inspection which showed your spring, cable and the door balance all failed inspection. We are certainly glad the technician did not try to open your door with a broken spring as the spring is the counterbalance and the muscle of the door. The technician could be seriously injured in an attempt to do so. We are sorry you felt our price was unfair but to imply that we only quoted you a particular price because of where you live, is completely inaccurate and that is not how we treat customers. We service all of our customers equally no matter what zip code they live in or what their home might make one believe they have in their bank account. As you said, you could go to the manufacturer and get the parts cheaper but unfortunately, we cannot sell parts and install them for the price we buy them for. Thanks for your consideration in using our service.
Cary, NC
Needed a new garage door opener and spring. Scotty Johnson was right on time when he said he would arrive. Mr. Johnson was professional, extremely knowledgeable and answered any questions and concerns I had. Job was completed as promised and on time. Scotty Johnson is one of the many reasons I will be a customer for life. Highly recommend Precision Door.
- Richard Makowski
Thank you so much for taking the time to provide feedback. Scotty is a valued employee and we will share your kind words with him and tell him to keep up the good work. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. Please don't hesitate to call if we can assist you in the future.
Product:
Cary, NC
Thank you for your prompt service. Mike was very thorough, knowledgeable, and courteous.
- Pat Dietz
Thank you so much for your 5-star review! We will share this with Mike and let him know to keep up the amazing work.
(919) 500-5059
(919) 500-5059(919) 407-8491
(919) 407-8491(919) 389-2489
(919) 389-2489(919) 670-2799
(919) 670-2799(919) 867-4406
(919) 867-4406(919) 436-2157
(919) 436-2157(919) 706-0191
(919) 706-0191(252) 300-7018
(252) 300-7018Office: (919) 500-5160
300 Dominion Drive
Suite 201
Morrisville, NC 27560
Office: (919) 367-3784
207 W Millbrook Road
Suite 205
Raleigh, NC 27609
Office: (919) 230-6000
636 Holly Springs Road
Holly Springs, NC 27540
Andy was very knowledgeable and efficient with his and our time.
- James Warren