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about Precision Garage Door in:
Morrisville, NC
Precision Garage Door of The Trianglehas received 19 reviews, averaging 4.47 Stars:
Morrisville, NC
Morrisville, NC
First what I liked: Tim the installer was great. Their office staff was also helpful too being able to quickly schedule an appointment for next day which is also appreciated. The company knows what it’s doing, and has the necessary gear on the truck to fix the problem. Not a situation where they have to come back. They arrived at 8 and left at 10:30 with the problem solved. What I didn’t like: the value proposition was a little rough. I get that having an office staff, truck, materials on hand etc all costs money and at the end you will pay for that as a consumer, but paying so much for some metal and a couple of hours of labor doesn’t feel great. My suspicion is that if you were willing as a consumer to deal with the hassle of shopping around and maybe waiting an extra day or two for repair that some money could be saved.
- Jacob S
Product:
Morrisville, NC
I scheduled technician for my garage door opener motor setting. Since I played with it earlier because door keep on opening itself and sometime just not get full close.He came and look at my garage door and told me to change its spring. Although spring was not broken or it might need some basic service. He told me to change spring that will cost $1300. I asked him first please look for motor setting since spring was not broken. But he refused to touch the motor. He played smart for half an hour. He told me, he will do it for me for $1000. I said still it is too much. I have to pay him $75 for nothing. Next day I called other garage door company. Other company told me spring is ok. If I still need to change it. He gonna charge $550 for the same spring that precision door technician was offering with out taking any money for estimate. I am very disappointed with the precision company, looks like scammer. WITH this review I ask you guys to return my $75. I will never recommend this company. Thanks
- Pawan Deo
Morrisville, NC
Professional, knowledgeable and fast. Excellent results. Highly recommend.
- Ted Matwijec
Morrisville, NC
My experience and expectation with Precision was great. The technician came early than quoted time. He was very knowledgeable of the products, identified the problem and solved it quickly. He handled himself in a courteous and professional manner.
- Fabra Watson
Morrisville, NC
Garage doors are a pain, especially when your HOA insists on an all wood door in a humid climate, but Paul at Precision made it run smoothly. I was driving in another part of the state when we talked & he made everything simple. It cost money, but it’s fixed. Door works great…just needs replacement, ultimately!
- Emily Davis
Morrisville, NC
Paul arrived promptly as scheduled. He provided me with estimates of what needed to be done, what he recommended be done and what additional services he could perform. He performed the work in a timely and professional manner to my complete satisfaction. Paul was very polite and courteous as well as professional.
- Jack Rodman
Morrisville, NC
We contacted Precision because we were pleased with prior experience. The call was handled in a very professional manner; and your service tech, Mike provide all the options available for our garage door problem. We where contacted the following day by Brent explaining the ordering process and scheduling on the installation. Look forward to the completion of The installation in the New Year.
- Brian Speer
Product:
Morrisville, NC
Paul called in advance, arrived on time & came ready to complete the job. He assessed situation & showed me cost & extent of several options. Then, we talked through them. He replaced opener with better quality product & stronger motor, as well as replacing spring -in time frame he had shared. He showed me how to work all aspects. He was professional, friendly & knowledgeable. I would recommend working with Prevision Garage Door co.
- Lisa Bohlen-admire
Morrisville, NC
Here within 4 hours. Fixed an hour later. Thanks for the clear communication. Would use again without a second thought. Technician was Lucas.
- Joe
Morrisville, NC
Ripped off. Charged $700 for replacing two springs and rollers, which others are charging $300-400. Made mistake of not getting quotes from others as I did not want to call others because of COVID-19. This people are taking advantage of situations. Will never work with Precision and will never recommend to others.
- Minesh Patel
Thank you for your business and taking the time to provide feedback about your experience. We are sorry you feel as though you were ripped off and did not receive five star service. We never want our customers to feel like they were overcharged. When our technician comes out to inspect your door, they provide you with quotes of the cost to repair your door. We never do any work before the quote is explained and customers have time to ask any questions, whether it be about the price, parts, warranty, etc, which is when you could have voiced your concern about the price. You did approve the work and the price when it was discussed with you and that price included 2 heavy duty, high cycle, powder coated springs, 10 rollers and a 5 year warranty on parts with a 1 year warranty on labor. Our prices are competitive with other companies, when you actually compare the same products and warranty when you obtain other quotes. We have different types of springs which all have different costs, and most other companies would have the same, so calling and just asking for a price and not for a price to match exactly what you got, would not provide you with accurate information. We are a reputable company which you can see from our many 5 star reviews, and we would never take advantage of a customer. We do appreciate your business and if you have further questions about your service, please call our service manager.
Product:
Morrisville, NC
Chose Precision Doors because they are local and there customer service spectacular. I have had a couple issue with the door and they came out within 24 hours to fix it even on Sunday. Like the Jack shaft door opener.
- Randy Paulson
Thank you so much for taking the time to share your experience. We take pride in knowing our customers are happy with the service they received. We appreciate your business and we are here for you anytime, please don't hesitate to call.
Morrisville, NC
Timely response, great service. Thanks.
- Tom Chism
You're welcome, it was our pleasure to help with your garage door needs. Thank you for sharing your feedback with us, we appreciate your business and look forward to working with you again in the future.
Morrisville, NC
Scotty was great. He arrived early and was very knowledgeable about garage doors. He was very polite and worked quickly to install our new garage door opener. He even programmed our cars for us to open the doors.
- Geneva Yourse
Thank you for sharing such positive feedback. Scotty is a great employee and customers love him, we are happy to see he provided you with the five star service our customers deserve. We appreciate your business and look forward to working with you again.
Product:
Morrisville, NC
Andy did a great job. Told me how long it was going to take him to replace the belt on my opener and that’s exactly how long it took -including spraying the rollers and hinges with lubricant and testing the opener. Also, shout out to the phone staff, as it was very easy to reschedule my appointment.
- Todd
Awesome to hear, thank you for sharing your experience with us. Andy is a valued employee and customers love him. We are so happy to see how satisfied you are with the service you received. We are here for you anytime, just give us a call. Thank you for your business and taking the time to leave a review.
Morrisville, NC
Very quick install. Job done right.
- Gerard Roman
Awesome to hear, so glad we could help. Thank you for trusting us with your business and please don't hesitate to call if we can help in the future.
Morrisville, NC
Wayne was great on time Service and fully explained all my options in our garage door repair. He later fully explained and showed me all repairs work done. Would highly recommend this company to anyone who viewing this review.
- Jeff Wilhelm
Thank you so much for your business and the recommendation. We are pleased we could help take care of your garage door needs. Please let us know if we can help in the future!
Morrisville, NC
Greg did a great job replacing both springs on our garage door to get it working again. He was very safe and efficient in his workmanship.
- Stephen Payne
Thank you for sharing about your experience. Greg is great and we love seeing how happy you are with the service he provided. We appreciate your business and the five star review. Please let us know if we can assist you in the future.
Morrisville, NC
Neighbors in the subdivision recommended Precision. Installer was great. he gave me 3 options with cost. I picked one and he was able to install immediately. Also was serviced same day as call. Even came 20 minutes earlier than estimated.
- Steven Reeser
Awesome to hear, so glad we could work with you. We appreciate your business and please let us know if we can assist you in the future!
(919) 500-5059
(919) 500-5059(919) 407-8491
(919) 407-8491(919) 389-2489
(919) 389-2489(919) 670-2799
(919) 670-2799(919) 867-4406
(919) 867-4406(919) 436-2157
(919) 436-2157(919) 706-0191
(919) 706-0191Office: (919) 500-5160
300 Dominion Drive
Suite 201
Morrisville, NC 27560
Scotty Johnson was very knowledgeable, patient and helpful in our decision to purchase new doors.
- Larry Mortier