Garage Door Repair Reviews in Cary Area, NC (Page 16)

Scotty was our technician. He is very knowledgeable about garage doors openers and installation as well as the maintenance and repairs. The initial job was just to re-install two new garage door openers but I did realize that both of the garage doors needed maintenance. Scotty was able to advise me on what needed to be repaired and replaced and he did a fantastic job. He updates all of the mechanics per code.

- Leonard Thorne

Parker did a good job. He explained options and cost , obtained our approval before starting. We replaced-springs, rail and motor. Concerned about belt drive replacing old chain drive for a heavy door. He said the lifetime warranty covers it. We accepted his assurance.

- Guru Nathan

The service guy was good. But the service is overly expensive. We just had to get the remote calibrated to the garage and they charged $100 for that. Then he said the door is not installed well, so he said he will calibrate the same, he just tightened the screws and charged 120 for that. So for 30 mins job we were charged $240. Which is ridiculous. Also, he was trying to sell us the remote for $69. Same ditto remote is available for $30 online. Not recommended. Arjun & Divya

- Divya And Arjun

Thank you for your business and feedback. We are happy to see you are pleased with the technician but we are sorry that you are unhappy with the price for the service. Our service manager has tried reaching you by phone to discuss your service call and the pricing, but he has not been able to reach you. Please call the office and ask to speak with Sean, the service manager. Customer satisfaction is our main goal and we want to make sure your expectations are met.

Outstanding work and customer experience. Greg was very helpful in his work and customer service. He was very helpful accomplishing what I wanted and would highly recommend him and the company.

- Jon Hendricks

Mike was very thorough and explained this issue in detail. Great customer service!!

- Marcus Brown

Jaxon did an outstanding job on installation of a new garage door with remote. His exceptional attention to the details of the work is greatly appreciated. I'm also thankful to staffs at Precision Door Service for their timely correspondences and follow-ups.

- Allan

Paul is an exceptional member of your team He has a great way of servicing the customer Was truly impressed with his knowledge and skill and his commitment to serving the needs of the customer Most importantly appreciate his integrity

- Jim Kalmer

Great job!

- Sandra Carringer

Thank you Greg for taking care of my garage door problem (belt was worn out). You were pleasant, knowledgeable and efficient-just what we needed. Thanks again for your help.

- Farrell Kennedy

Greg was absolutely outstanding in every way! Fast, focused, friendly and phenomenal technician! He deserves accolades and recognition!

- Hilda Ragland

The service was prompt (same day) and the service provider was knowledgeable and solved the problem quickly. This is who I will always call for anything garage door related.

- Ellen Brown

Scotty was very prompt and professional and did an excellent job on explaining the problem!

- Yevone & john Lue

Paul was great!!!

- Pauline Carroll

Workdone quickly and efficiently also installer was an extremely polite

- Pauline Stott

Andy was great.honest and professional.that’s why we always use you.”THANKS”

- Barry Kaye

Technician reviewed my system and resolved my situation. I appreciated his response to my needs!

- Danny LaBelle

Paul was on time ,courteous, cleaned up and did a nice job—-

- Leslie Krotee

Thank you for the five star review! We love seeing that Paul was able to take care of your door and that you were happy with the service he provided. Please let us know if we can assist you again in the future.

Greg was very good to work with. He thoroughly explained all aspects of his work and my new equipment order. He was courteous and professional. I would recommend his service

- William Spurr

Paul was pleasant gave us a quote and did the work efficiently. We chose this company because we have used them before for a new door.

- Susan Hinson

Scotty Johnson replaced our garage door spring and replaced our outdoor keypad. He was both very knowledgeable and professional. I recommend him highly.

- Phil Richman

Precision Door gave me an excellent price and service. I highly recommend this company

- Gary Cogswell

Gregory Gray was the name of the mtechnician who arrived on time as stated. Follow the Covid guidelines, very professional, experienced and respectful. He found the problem quickly and replaced it with a new one in an ample time. Teaching us how to operate our new unit was done intelligently.

- Annie Mcbean

Andy was very knowledgeable and efficient with his and our time.

- James Warren

Simply the best

- Peter Dudas

Prompt and reliable service given by some of the nicest people you’ll meet!

- Beth Shaleesh

Great experience with Scotty. Got honest, knowledge service on short notice on a Sunday. Precision has earned my business long term.

- Justin Braun

Very responsive and very professional.

- James Farnsworth

We are happy we could help! Thank you for your business and five star review!

Ripped off. Charged $700 for replacing two springs and rollers, which others are charging $300-400. Made mistake of not getting quotes from others as I did not want to call others because of COVID-19. This people are taking advantage of situations. Will never work with Precision and will never recommend to others.

- Minesh Patel

Thank you for your business and taking the time to provide feedback about your experience. We are sorry you feel as though you were ripped off and did not receive five star service. We never want our customers to feel like they were overcharged. When our technician comes out to inspect your door, they provide you with quotes of the cost to repair your door. We never do any work before the quote is explained and customers have time to ask any questions, whether it be about the price, parts, warranty, etc, which is when you could have voiced your concern about the price. You did approve the work and the price when it was discussed with you and that price included 2 heavy duty, high cycle, powder coated springs, 10 rollers and a 5 year warranty on parts with a 1 year warranty on labor. Our prices are competitive with other companies, when you actually compare the same products and warranty when you obtain other quotes. We have different types of springs which all have different costs, and most other companies would have the same, so calling and just asking for a price and not for a price to match exactly what you got, would not provide you with accurate information. We are a reputable company which you can see from our many 5 star reviews, and we would never take advantage of a customer. We do appreciate your business and if you have further questions about your service, please call our service manager.

Very satisfied with the whole process, from the estimator to the installer. Price was the best I could find. The garage door seems to be of high quality and the installation was exceptional. I highly recommend precision garage door. A+

- Patrick Bruen

Thank you so much for your business and recommendation. We love seeing how satisfied you are with your experience. We hope you enjoy your new door and please call if we can help in the future!

I received 3 quotes and Precision was spot on target. Great service and the technicians Yuri and Jake were very informative throughout the entire job. These guys customer service skills are off the chart. Thanks! Eli

- Eli Villagomez

We are so thrilled to hear this, thank you for sharing your experience with us. Customer satisfaction is out top goal and we love seeing how happy you are with the service provided by Uri and Jaxon. We appreciate your business and please call if we can help in the future.