Garage Door Repair in Cary, NC - Page 16

Tim

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Fast and simple fix

Judy Guimond

Aaron Bean was wonderful! He explained the issues I was having and gave me options on how to resolve them. He came on time and his work was great! I will definitely recommend!

Pravin Gohel

A little more expensive than I thought.

Mark Mosley

First, let me say, I rarely post these types of reviews; however, the exceptional service recently received by Precision Door Cary/Apex/Morrisville warrants otherwise. Being an ongoing customer, Precision continues to respond quickly and schedules same day appointments. The genuine customer focused approach displayed by senior technician Andy Maynard, made the difference. He was able to assess our issue and explained the complexity of the issue with simplicity. Of utmost importance, he appropriately positioned cost and completed the job in a minimal amount of time. Approximately two weeks later, something occurred that prevented the door from functioning properly. Again the call to Precision paralleled with a request for Andy Maynard resulted in a prompt scheduling of an appointment and yes - Andy Maynard was dispatched. The service "after the sale" and commitment for personal excellence and customer satisfaction left a strong positive impression. Precision's commitment exhibited by a technician such as Andy Maynard is a key and significant measure of what separates a good company from an exceptional company. Andy Maynard embodies what good looks like and makes it easy for us to continue to be loyal customers.

Richie Richards

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The Technician Tim McRae arrived on time and was quick determining all the repairs that need to be done. Tim took time to explain the options and made the repair in a timely manner. Great job and we are pleased with the results.

Riaz Mullick

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Scotty Johnson was very knowledgable and did a great job in repairing my garage door.

Matthew Kelly

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I knew nothing about your company but quickly needed your service. I called Precision and had Richard Sanchez was at my garage door in less than 30-minutes...NOT two-weeks from Wednesday like a lot of other service providers. Mr. Sanchez immediately identified my garage door opener problem and within minutes offered solutions, the dollar value of all parts/service that I requested was entirely left to me. He explained all parts/services very clearly - zero ambiguities. Within just minutes Mr. Sanchez was up a ladder disassembling the original [broken system] and installing the new system; if installing garage door systems was an Olympic event Mr. Sanchez would bring home the gold. He never scratched his head or made a phone call, just became a "blur" with the speed at which he operated, followed up with an instructional demo for my wife and I (even re-programmed out cars' visor mounted garage openers for the new system's frequency). From A to Z, Mr. Sanchez's depth-of-knowledge and professionalism were second to none. If you ever need garage door assistance I have four words for you: "Precision Garage Door Service." Hire anyone else and you might as well be playing Black Jack in Vegas and remember, the house always wins. With "Precision," you are the proverbial "house!" Thank you Precision and Mr. Sanchez - you represent the very best in your filed. Kudos! MPKelly 24JUL2025

Joseph Walker

Aaron Bean was great. He communicated his eta, and gave an honest assessment of the problem with our Garage door, and the options we had to address it. This included letting us know what was critical now vs. Later which goes a long way for unplanned expenses like this. We would do business with Precision again and would recommend Aaron Bean to anyone.

William Hayes

Their communication was outstanding from beginning to end. The tech was friendly, professional, and knowledgeable. He was able to replace the torsion springs, drums, cables, etc efficiently, and shared options and updates throughout the process. I couldn’t have asked for a better experience.

James Simpson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The should be a 6 star option for exceptional service. The website scheduling is incredible and works! The service technician, Richard, was friendly, professional and knowledgeable. He created a quote, had all parts needed and performed the repair quickly. Went beyond just fixing it, and adjusted opener and lubricated everything. Exceptional company.

James Cowles

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Richard Sanchez, did a great job. Upfront on what it would need and the time. Fixed the garage door in an hour.

Debra Gressen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician was very professional and definitely knew his product. He explained everything very well and answered our questions. He was courteous and polite!

Allen & Judy Patterson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Andy Maynard has serviced our garage door since 20022 and we feel he’s the very best! He is polite, kind,knowledgable,on time and good about sending texts and calls about when he will arrive. He explains how we can maintain our garage door and how to open it if it doesn’t work and we need to get our cars out.

Kelley West

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We ordered new doors 5 weeks ago with Andy saying it would take 2-4 weeks. Still haven’t heard anything. There’s a slight disconnect on when doors come in and what your reps are telling people.

George Kozlow

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Aaron Bean is very knowledgeable and professional. You should give him a raise.

Elizabeth McCabe

John P. With Precision Garage did an incredible job with our garage door motor and system replacement. We had to have the motor and system replaced following a lightning strike. He checked the old unit, presented three options for replacements and replaced the unit in the same service call. He is very personable and articulate. He walked me through how to use the unit and got me all set up. And he made sure the paperwork reflected the lightning surge damage. It was an absolute pleasure having John come out and I wouldn’t hesitate to hire them again.

Eliot Lee

Andy Maynard was professional and efficient. Would definitely recommend his services.

Ajay Vattikuti

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Hi Ashely, I am very disappointed and frustrated with your service, I feel like got cheated and ripped off. I have Wayne Dalton garage doors which was installed by builder and looks like having issue with torsion springs. Your service guy mentioned these springs cannot be replaced at all and we must completely change everything and quoted around $2,250. I asked him few times to confirm if it is possible to just replace springs, and he said no it cannot be done and only option is to replace everything and that's what we do for everyone. I believed him and paid it. Later found out that Torque master torsion springs can be replaced just for $500. I believe you guys are completely dishonest and unfair, I called your company to diagnose the issue, if you guys don't have the parts to replace or if you don't do maintenance on Wayne Dalton system, you need to mention we don't do it, so that I could have called Wayne Dalton company for service or someone else who can do the job. I could have fixed it for around $500 instead I paid around $2,300. I called your company and told them what happened, and they gave refund of around $800. I certainly appreciate that, but it would be nice if you are fair to customers. Thanks, Ajay

cindy chalker

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision Garage Door did a wonderful job for us. They responded promptly, fixed my issues the same day and were very pleasant to work with. I will defiantly choose them again.

Satish Bhavsar

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mr. Scottie Sr. Technician came before estimated time frame given That was good. He inspected the garage door and advised that door is to be installed new. He at my request shu the door. He was very polite and very knowledgeable in his work. We appreciate him and company he represents.

Bernard Lynch

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Aaron Sweet did a awesome job

Eric Moore

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Needed Garage door fixed, wife looked y’all up so I reached out. Technician Richard Sanchez very knowledgeable, took care of business had everything up and running in no time. Highly recommend him and y’all’s all around service. Much Appreciated God Bless!

Marvin Yarborough

Chris did a great job.He was fast and efficient, with his work. Door is much quieter and smoother than before.

Kevin Leder

John Patton was prompt, courteous, and he explained and fixed the problem quickly. Well done!

Richard Agnew

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The service was prompt. The technician (Richard) was knowledgable and professional. He diagnosed that our 12 year old opener motor had seized. He offered replacement options and quickly installed the new model that we selected.

John Page

Friendly and knowledgeable technician. Great job. I have used Precision for years.

Bob Umstead

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Garrett was easy to work with and very professional. He showed me everything that his inspection determined that needed to be corrected and was thorough in his description.

Nirma Senthil Kumar

Scotty did a great job by helping us to get our stuck garage door working. He made it work in a very short time with his expertise.

Ronnie Roach

Andy Maynard was our service technician and would highly recommend him. Fast, knowledgeable and friendly.

Stan Bednarz

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The spring broke on our garage door and they were able to get a repairman out the next day, a holiday no less, to replace it. Andy was knowledgeable, very efficient, and had it done quickly. When it is time to have the door replaced, or the door lift replaced, I know who to call - Precision Garage Door Service.