Garage Door Repair in Durham, NC - Page 17

Sharon Slezak

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician, Ryan, was wonderful. Replaced our broken opener and got everything working. I would strongly recommend using this company.

Steve Moore

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Scotty Johnson was very professional and knowledgeable. Showed up early, really appreciated him. I will be requesting Scotty for future service’s.

Joyce Page

Richard McCann, technician, is a genius. I had another company come to reset my garage door opener which stopped working after a power outage. They had no success and implied that I might have to replace the fairly new system. Your technician, Richard, reset my system and connected the unit to my cars in only a few minutes. Richard was amazing! Thanks

Kate Mcqueen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

John was incredible! He arrived exactly on time, thoroughly examined our door and discovered some additional issues we were unaware of and provided a range of options. He explained in great detail our purchases and how to operate them.

Deidre Dorsey

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I found your company through Google! When scheduling an appointment it was really easy and quick! No problems during this process. The technician (Richard) arrived promptly and was knowledgeable. This was my initial appointment and dealings with this company. I was able to upgrade the equipment necessary for garage doors to properly open and close. My doors are 8 years old and had not had any problems as of yet! But I had been hearing a different noise when raising and closing garage doors. Prayerfully I received great and accurate service that should carry me for several years to come! Several neighbors approached technician while he was working and hopefully they will be future customers. Thank you!!

John Cline

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Andy Maynard and his helper did a great job. Came on time, gave a good review of options and prices, worked quickly and cleanly.

Amberly Adams

Chris was very thorough with options.

Don Torino

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

When my garage door got "hung up" (off its tracks), I called Precision (in Morrisville, NC) and was impressed that they sent out a service tech that afternoon. Richard (the tech) did a great job at realigning our door quickly and proficiently. When I mentioned the possibility of replacing the door, he was able to transition into an effective salesperson for his company, providing brochures, advice, and even a quote immediately. I did request, and receive, a few other estimates from other companies. While Precision's estimate was about $700 more than the next nearest estimate, I decided to go with Precision because of the excellent customer service I received from Richard. That's when it all went south. A week after receiving the quote, I tried calling the local franchisee, only to be directed to the national customer service center. First call, I was disconnected after being on hold for ten minutes. Second call, I was directed to a button prompt system that wouldn't recognize button presses. Third call, I finally got through to a rep who connected me to the local office, though I was put on the same "hold" system for another ten minutes before I gave up. Not wanting to give up on Precision, I reached out to Richard (who had the foresight to give me a business card with his cell phone number when I first met him). He explained how the GM and Sales Manager were both off that day, and that the manager left in the office was pretty new at the job and wouldn't be able to handle my questions. I was told I'd get a call back on Monday. That was two weeks ago. I haven't talked with any one from the company since Richard. It's hard to underestimate the frustration of TRYING TO PURCHASE FROM A LOCAL COMPANY, only to be stymied the entire way. It's really a shame. My experience with the service tech (Richard) couldn't have gone better, and for that reason alone, I was willing to pay the highest quote for a replacement garage door. However, the rest of my experience with Precision told me that they were an unreliable company, at least as it referred to sales. Frankly, if they were the LOWEST quote, I still wouldn't use them again. Blessings to Precision if they're so busy and successful that they can simply ignore a new customer trying to purchase a $4000 garage door. However, if they aren't that lucky, they should consider hiring Richard to be the face of the franchise. He truly understands the increasingly-rare skills of customer service. Interestingly, in the email I received soliciting this review, the owner of the franchise said, "If for any reason you are not totally satisfied, I would consider it a favor if you called and gave me the opportunity to redress the situation." Unfortunately, that strategy only works if you take me up on that opportunity to redress the situation. I get that a business only wants positive reviews, but I hope that this business understands how they failed to earn that and takes steps to address these shortcomings.

Rick Herr

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Wonderful experience! Our tech, Scotty Johnson, did a great job on replacing our springs, cables and overall maintenance. From initial phone call to completed job within 2 hours, was professional and stress free. Many thanks and would definitely recommend.

Joseph Jarocki

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

First of all, most excellent response time - I called the office early in the AM - scheduled from 12 to 4. Service tech arrived later in the AM. Big thank you! Backed into the garage door, knocked 8 rollers out of the track. Mr Scotty Johnson showed up, looked at the door and determined that it was all good. Bing, bang, and a boom the double door was back on track and functioning perfectly. As an aside, the door popped one of the side finishing strips with the wind gaskets off - no sweat, Scotty stapled it back on - all's well with my door. Scotty recommended rollers with a longer shaft which will, hopefully extend the life of the door. Scotty called earlier than expected, which was a big plus. Courteous, and professional - a most awesome service representative of Precision Garage Door.

Joy S.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was very happy with the quick service and repair. Scotty was prompt and pleasant.

Gregory Diamond

Great service but pricey!

Jena K

I highly recommend Precision Garage Door Service. I called them when my garage door broke and Garrett came out very quickly. His customer service was very much appreciated. Garrett is very knowledgeable and explained everything that needed to be done in detail.

Stanley Farmer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Richard was professional and very nice. He done a real good job in repairing my garage. He is a very well respected guy. Would love having him back for future repairs if needed. Stan

Patricia Lasater

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Scotty Johnson was excellent! He answered all of my questions, explained my options and worked in a timely manner. I am very pleased with the results.

Pradeep Poonnen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Garrett did a great job; was professional, knowledgeable, efficient and very personable...thanks for all your expeditious help!

Carolyn Vaughan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thank you for your prompt service and professional, kind service technician. Your company has had a great reputation in the area for a long time and such a quick, friendly response is one of the reasons.

John Teti

They came out super quick and the repair guy was very nice and helpful

Carla Smith

Great to work with. Quick installation. Wonderful follow up.

Ellen Badis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

You have a top notch Technician, Johnathan Morales . He installed both new garage doors with complete systems; all in a very professional, efficient, & polite demeanor. We are so pleased with our new updated doors.

Brian Meese

Absolutely fantastic experience. Every aspect was great from the initial inspection, pricing, scheduling, install and post-install support. Every member of the staff was personable and professional, they communicated well and helped to evaluate my old door and give me good advice about the trade-offs between repairing vs. replacing. 100% would recommend to a friend and would feel comfortable using them again in the future.

Patricia Bocian

I placed an online request on a Sunday night. The technician (Alex Glenn) came the next day at the requested time and repaired my garage door opener quickly. Alex clearly explained the problem and what needed to be done. He replaced the broken builder grade part with a more substantial part so I feel confident this won’t happen again. Price was reasonable. I would highly recommend.

Elijah Bazemore

Submitted a quote for repairs. $1600 to repair. $2k for new door. Make the quote make sense. Door was repaired by another company for $300. Wow

Kent Cash

Ryan was very professional from start to finish. His personality is a (10). I was very impressed with his work!

Kent Cash

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great customer service and well knowledge on the job!!

Girish Bhatt

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Prompt and professional service.

Linda Alexander

Great service- thank you!

David Rubin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Your technician, Richard McCann, was knowledgeable, efficient, and friendly. He informed me of what he was doing and why. He even explained what repairs I should expect next and how they would not be affected by what he had done, but by the age of other systems.

Kae Huggins

Really happy with fast responsive service I received. Came day after I called and exactly on time. Door repaired in timely fashion. Really pleased that I received remotes, outside keypads and can open from my phone.

Evey Wooten

Alex was amazing! Prompt, polite, personable, knowledgeable, and competent! We would highly recommend Alex and Precision Garage Doors!