Garage Door Repair in Durham, NC - Page 13

Brian Gold

Andy was extremely professional, knowledgeable and helpful! Our experience was so good we will definitely recommend precision to all of our friends and neighbors.

Pam Dardess

Our garage door failed on Monday and they were able to get somebody out first thing Tuesday morning. Garrett was fantastic, patient with questions, friendly and accommodating. We have used Precision for repairs before; due to the age of the door we chose a new door this time. Garrett provided a clear overview of options - would highly recommend.

Kim Sampson

Richard McCann from Precision was fantastic! He immediately diagnosed the issue with our garage door and fixed it. He was professional and courteous, and we have confidence in his work. Highly recommend.

Mohit G

Precision delivered great service and instilled confidence from beginning to end. Richard, our service technician was extremely knowledgeable, patient, took the time to listen to our door, address all our issues and communicated well while working efficiently. I wouldn't hesitate to call them out any time our door needs servicing.

Angie Cain

Quick response, prompt service!

Molly Steel

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Outstanding service!!! Our technician, Garrett Yeager, was so kind and considerate. He fixed our issue very quickly. He came early which we really appreciated. He walked me through setting up the app on my phone. Which takes patience since I am not the most technically inclined person. Overall, from booking the appointment to the actual service, we are super impressed. Thank you so much for actually doing what is advertised - GREAT SERVICE AND PERSONAL ATTENTION. Definitely five stars!!!

Rebecca Dendy

Richard did a great job on repairing my garage door. He was very helpful in explaining what needed to be done and helped me make a plan for what could wait and be done in the future. He gave me a few different estimates to help keep me on budget with the plan we had set for my garage doors. I highly recommend Richard and Precision!

Joan Nelson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision Garage Door Service promptly repaired my broken garage door. The technician was very detailed in his review and explanation of service. He was very friendly and efficient in his work. I truly appreciate the service I received.

Carmen Jimenez

I called Precision for help with my garage door openers. The technician, Garrett Yeager called when he was on his way. Garrett arrived promptly and quickly got to work. He was very polite and professional and answered all of my questions. Thankfully my problem was not complicated and was an easy fix. I will certainly recommend Precision Garage Door Service.

Jeff Hood

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Professional, fast, and excellent work. Richard did a phenomenal job providing options and helping me decide what is the best solution. He worked quickly and professionally. I highly recommend this company.

Phil Goff

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Garrett was prompt, knowledgeable, professional and courteous. He completed the work in a timely manner and made sure everything was working properly before he left. Thank you, Phil Goff

Jeremy Mann

Don’t normally post reviews, but everything about the garage door repair was smooth. Scheduling the appointment was easy and the technician was on time, even calling ahead of time to give exact arrival time. Greg was very professional and did a terrific job. It isn’t fun spending money on repairs jobs, but this company made it the best experience it could possibly be. Wish other service companies could operate like this one.

Claire k Meade

Making an appointment online with Precision garage door service was very easy. I did not have an emergency and was able to make an appointment for the next day. Scotty Johnson was very professional and answered all of my questions. I definitely recommend this company to anyone who needs a garage door repair quickly.

Michael Fonner

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was very happy with the work performed as well as with the fella who performed it. He explained what was needed, what my options were, and the costs involved. He completed the work in less time than I anticipated and I am pleased with the operation of our garage door. I wish I had looked more carefully at the invoice before paying because I do not fully understand it.

Mary Keane

I have nothing but good things to say about Precision Garage Door Service. First I was very happy to find out that same day service was possible and at no extra charge. Secondly, John, the tech who came to my house was great. He called me ahead of time with an updated ETA My garage door opener was more than 25 years old and had been repaired before so it really needed to be replaced. John didn't know it would be more than a repair job but he still had all the parts and equipment on his truck to replace it the same day. He did a great job installing the new garage door opener and took away all of the scrap from the old door opener so I didn't have to deal with getting rid of that. On top of that he was a really lovely person, so I couldn't be happier with my experience.

Fred Carpenter

Great response time and service pro. My only problem is difficulties with the new opener. I liked the old one better but it's no longer made…….

John Shorter

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Scotty was wonderful! Knew everything, and offered very good advice.

Dorothy Humphrey

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service received in each area as requested . My garage door opener was replaced and installed. Reprogramming done. Purchased a new opener. The technician was patient, and informative. We were extremely pleased. I would highly recommend this company to all. Dorothy Humphrey/Solomon.

Byron Thompson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Scotty Johnson was my service guy this morning. Thank you so much. I really appreciate your expertise and your excellent customer service. Thank you for not only completing a excellent job but the time you spent explaining the job really helped us understand about what was needed.

Sharon Slezak

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician, Ryan, was wonderful. Replaced our broken opener and got everything working. I would strongly recommend using this company.

Steve Moore

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Scotty Johnson was very professional and knowledgeable. Showed up early, really appreciated him. I will be requesting Scotty for future service’s.

Joyce Page

Richard McCann, technician, is a genius. I had another company come to reset my garage door opener which stopped working after a power outage. They had no success and implied that I might have to replace the fairly new system. Your technician, Richard, reset my system and connected the unit to my cars in only a few minutes. Richard was amazing! Thanks

John Cline

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Andy Maynard and his helper did a great job. Came on time, gave a good review of options and prices, worked quickly and cleanly.

Amberly Adams

Chris was very thorough with options.

Don Torino

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

When my garage door got "hung up" (off its tracks), I called Precision (in Morrisville, NC) and was impressed that they sent out a service tech that afternoon. Richard (the tech) did a great job at realigning our door quickly and proficiently. When I mentioned the possibility of replacing the door, he was able to transition into an effective salesperson for his company, providing brochures, advice, and even a quote immediately. I did request, and receive, a few other estimates from other companies. While Precision's estimate was about $700 more than the next nearest estimate, I decided to go with Precision because of the excellent customer service I received from Richard. That's when it all went south. A week after receiving the quote, I tried calling the local franchisee, only to be directed to the national customer service center. First call, I was disconnected after being on hold for ten minutes. Second call, I was directed to a button prompt system that wouldn't recognize button presses. Third call, I finally got through to a rep who connected me to the local office, though I was put on the same "hold" system for another ten minutes before I gave up. Not wanting to give up on Precision, I reached out to Richard (who had the foresight to give me a business card with his cell phone number when I first met him). He explained how the GM and Sales Manager were both off that day, and that the manager left in the office was pretty new at the job and wouldn't be able to handle my questions. I was told I'd get a call back on Monday. That was two weeks ago. I haven't talked with any one from the company since Richard. It's hard to underestimate the frustration of TRYING TO PURCHASE FROM A LOCAL COMPANY, only to be stymied the entire way. It's really a shame. My experience with the service tech (Richard) couldn't have gone better, and for that reason alone, I was willing to pay the highest quote for a replacement garage door. However, the rest of my experience with Precision told me that they were an unreliable company, at least as it referred to sales. Frankly, if they were the LOWEST quote, I still wouldn't use them again. Blessings to Precision if they're so busy and successful that they can simply ignore a new customer trying to purchase a $4000 garage door. However, if they aren't that lucky, they should consider hiring Richard to be the face of the franchise. He truly understands the increasingly-rare skills of customer service. Interestingly, in the email I received soliciting this review, the owner of the franchise said, "If for any reason you are not totally satisfied, I would consider it a favor if you called and gave me the opportunity to redress the situation." Unfortunately, that strategy only works if you take me up on that opportunity to redress the situation. I get that a business only wants positive reviews, but I hope that this business understands how they failed to earn that and takes steps to address these shortcomings.

Rick Herr

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Wonderful experience! Our tech, Scotty Johnson, did a great job on replacing our springs, cables and overall maintenance. From initial phone call to completed job within 2 hours, was professional and stress free. Many thanks and would definitely recommend.

Joseph Jarocki

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

First of all, most excellent response time - I called the office early in the AM - scheduled from 12 to 4. Service tech arrived later in the AM. Big thank you! Backed into the garage door, knocked 8 rollers out of the track. Mr Scotty Johnson showed up, looked at the door and determined that it was all good. Bing, bang, and a boom the double door was back on track and functioning perfectly. As an aside, the door popped one of the side finishing strips with the wind gaskets off - no sweat, Scotty stapled it back on - all's well with my door. Scotty recommended rollers with a longer shaft which will, hopefully extend the life of the door. Scotty called earlier than expected, which was a big plus. Courteous, and professional - a most awesome service representative of Precision Garage Door.