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about Precision Garage Door in:
Durham, NC
Precision Garage Door of Raleighhas received 188 reviews, averaging 4.87 Stars:
Durham, NC
Durham, NC
I've used Precision every time I had an issue with my garage doors. Good service and knowledgeable employees. But this time the price literally blew me away. Trevor mentioned a price change but this time it seem ridiculously high. $1300 to repair my wife's garage door. He wasn't at my house an hour. Again good service but the price may make me look elsewhere.
- Rodney Robinson
Product:
Durham, NC
Evan did a great job fixing our spring.
- John Riester
Product:
Durham, NC
Excellent job! Charlie and Teddy I don’t have enough words to express my joy Also,Matt your advice and help priceless.Thank you so much
- Barbara
Durham, NC
Terrific service
- Steven Cutler
Durham, NC
Andrew did a fantastic job. He is quietly proficient and goes about his work with commendable skill. I know you must consider him to be a valuable team member. We are very happy with the product and happy to be associated with you and with him. Thank you for everything. Hank Waters
- Henry Waters
Durham, NC
Jon did our repair. He was polite, efficient, and very knowledgeable. Did a super job. Would highly recommend Jon.
- Howard Rice
Durham, NC
Very well trained and knowledgeable technicians. I have never had a bad experience with any of them. Precision is my go to company for and garage door needs. John was here today. He is a pleasant man and answered all my questions. You can't go wrong with this company!!!
- Mary catherine Kurzenski
Durham, NC
The Technician Scotty was very knowledgeable. He fixed the problem right away. Thank God for Precision!
- Margaret Raeford
Durham, NC
Great customer service. Tin was very helpful and even arrived ahead of schedule. Awesome job!!
- Mike Kirkman
Durham, NC
Precision Garage Door is our go-to garage repair company. It’s always easy to schedule an appointment. Our technician this time, Greg, was very professional and courteous. We will definitely be using this company in the future.
- Claire Novins
Durham, NC
This was my first time using this company. I messed but Percision corrected the problem. Technician Tim McRae was very professional and proactive. Once he observed the damage, he began the work immediately. He assured me everything was going to be ok. Prayerfully I will not mess up again, but if I do I know who to contact. Thanks McRae, excellent job!!!!
- Tanwa
Durham, NC
Great job done for garage door repair!
- John Ke
Durham, NC
Brandon mills was great and professional he fixed my garage door right away. Didn't waste no time he is a great worker he's a Ten **********
- David Guy
Durham, NC
I chose Precision because of Sunday availability and previous high ranks. Trevor was great through whole process, timely and efficient! I’d recommend to friends and neighbors without hesitation.
- Danny Kozink
Durham, NC
Lost garage door opener and I could successfully program the one I bought. The technician did so in a short time and was very polite.
- Sally Wooten
Durham, NC
Had a very great experience today, led by Richard McCann. Very professional, very knowledgeable...He sought ways to maximize not only my cost financially but also my peace of mind for the repair and longevity of it...I would highly recommend this company and would not hesitate to refer anyone in need of garage repair, installation, etc., to specifically ask for Richard. Thank you for the customer service & prompt handling of my need!
- Charles Reed
Durham, NC
Have used Precision for more than 10 years. Very happy with the service.
- Al Rankin
Durham, NC
Excellent job and doors work great. They improved the system that lifts the doors so they move smoothly and quietly. Curt Richardson
- Curtis Richardson
Durham, NC
Had a broken garage door spring replaced the same day. Jonathan was friendly and professional and did a great job. Many thanks
- Jeff Cherny
Durham, NC
The installers did a great job removing the original 55-years old garage door and installing the new one. They were in and out in around 2 1/2 hours. They hauled away the old door and hardware, as well as all packaging of the new. The new door improves the aesthetics of the house and will be much more functional than the old manual and non-insulated door.
- John Harward
Durham, NC
I am very pleased with the installation of our garage doors. I was totally impressed with Luke and his joyful spirit and great personality. He took his time to explain in details the operation of our new doors. Kudos to Luke!!!
- Hervey Graham
Durham, NC
Technician was on time and very professional and personal. He provided several options for various levels of repair which were very detailed. His work was performed in a timely and efficient manner . Chose Precision because of ads and review ratings.
- Eb Roberts
Durham, NC
Andrew Bentley did a fantastic job on the removal of my old garage door and installation of the new one. Everything looks and works great and he went the extra mile to show me all the features and functions
- John Merrill
Product:
Durham, NC
Scott Johnson did a great job. Well pleased. Got the job done the first time. Another satisfied customer.
- Harold Tyndall
Durham, NC
Jon was very knowledgeable and personable. I would highly recommend Jon and Precision Garage Door Service.
- Tracy Kochis
Durham, NC
While I appreciate an advance call from a technician telling me how I should just replace the garage door keypad myself and save some money, clearly that isn’t something I felt comfortable doing. Hence why I called you all in the first place. If a customer doesn’t take you up on the offer of just ‘doing it themselves’ the first or second time, it probably doesn’t make sense to state it a third and fourth time; just adding to the frustration. In the end, yes it was fixed the day I called; hence the three stars. But based on this interaction, I would not recommend this company.
- Bethany Butti
Thank you so much for providing feedback about your experience and bringing this to our attention. This isn't something we instruct our technicians to do unless the customer initiates the conversation. We have had a very lengthy conversation with Paul and used this as a teaching example for the rest of the employees. We appreciate you choosing Precision and please know if we can help in the future, we are here for you. You will certainly not have this kind of interaction again with one of our employees.
Product:
Durham, NC
Great job.
- James Davis
Durham, NC
Five stars for the service rep. Professional, friendly, and fast. He did a great job. One star for the company. Was not told over the phone that a new garage door keypad to be installed would cost $250. Was also not told that I would get charged $75 just for the service rep showing up. Once he told me $250 I almost turned him away but then he said you're going to get charged $75 just for me showing up. Was told that it has to be a special type of keypad entry system and that I couldn't get one at the store. Would not recommend this company at this time. Very disappointed in their billing practices.
- Rufus Reynolds
Thank you for your business and feedback. We are glad to see you were happy with the service Trevor provided, but we are sorry to see you weren't happy with the pricing he provided to you. The call center that handles our scheduling is who you spoke with first. They are supposed to advise you of the $75.00 service fee that will be charged if work is not performed, but would be waived if work is performed. This is a standard fee that almost all service companies charge. All of our calls are recorded so we listened. We apologize that she did not inform you of the fee as she should have and we will address that with the call center. The price of the Marantec keypad wasn't discussed on the call at all. The call center wouldn't have had the pricing for that key pad to provide even if you did ask because they aren't at the job site and wouldn't know what to offer you. As you mentioned in the call, a generic keypad will not work for your motor. We have to specifically order Marantec items to keep in stock to service customers like yourself who have that particular opener. Again, we are sorry you're unhappy with the price and if you would like to discuss further, please call and speak with our service manager.
Product:
Durham, NC
Hi we needed serious help with our garage door motor as we had a car trapped inside and wouldn’t open or close. Tim came and rescued us quickly and installed all the new fixings plus more. Very grateful!
- Gretchen Castorina
Product:
(919) 500-5059
(919) 500-5059(919) 407-8491
(919) 407-8491(919) 389-2489
(919) 389-2489(919) 670-2799
(919) 670-2799(919) 867-4406
(919) 867-4406(919) 436-2157
(919) 436-2157(919) 706-0191
(919) 706-0191(252) 300-7018
(252) 300-7018Office: (919) 500-5160
300 Dominion Drive
Suite 201
Morrisville, NC 27560
Office: (919) 367-3784
207 W Millbrook Road
Suite 205
Raleigh, NC 27609
Office: (919) 263-2017
636 Holly Springs Road
Holly Springs, NC 27540
Andy was awesome! He showed up on time and offered me several solutions! Great experience for first time customer.
- LaTonya Jones