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about Precision Garage Door in:
Durham, NC
Precision Garage Door of Raleighhas received 233 reviews, averaging 4.86 Stars:
Durham, NC
Durham, NC
Had a very great experience today, led by Richard McCann. Very professional, very knowledgeable...He sought ways to maximize not only my cost financially but also my peace of mind for the repair and longevity of it...I would highly recommend this company and would not hesitate to refer anyone in need of garage repair, installation, etc., to specifically ask for Richard. Thank you for the customer service & prompt handling of my need!
- Charles Reed
Durham, NC
Have used Precision for more than 10 years. Very happy with the service.
- Al Rankin
Durham, NC
Excellent job and doors work great. They improved the system that lifts the doors so they move smoothly and quietly. Curt Richardson
- Curtis Richardson
Durham, NC
Had a broken garage door spring replaced the same day. Jonathan was friendly and professional and did a great job. Many thanks
- Jeff Cherny
Product:
Durham, NC
The installers did a great job removing the original 55-years old garage door and installing the new one. They were in and out in around 2 1/2 hours. They hauled away the old door and hardware, as well as all packaging of the new. The new door improves the aesthetics of the house and will be much more functional than the old manual and non-insulated door.
- John Harward
Durham, NC
I am very pleased with the installation of our garage doors. I was totally impressed with Luke and his joyful spirit and great personality. He took his time to explain in details the operation of our new doors. Kudos to Luke!!!
- Hervey Graham
Durham, NC
Technician was on time and very professional and personal. He provided several options for various levels of repair which were very detailed. His work was performed in a timely and efficient manner . Chose Precision because of ads and review ratings.
- Eb Roberts
Durham, NC
Andrew Bentley did a fantastic job on the removal of my old garage door and installation of the new one. Everything looks and works great and he went the extra mile to show me all the features and functions
- John Merrill
Product:
Durham, NC
Scott Johnson did a great job. Well pleased. Got the job done the first time. Another satisfied customer.
- Harold Tyndall
Durham, NC
Jon was very knowledgeable and personable. I would highly recommend Jon and Precision Garage Door Service.
- Tracy Kochis
Product:
Durham, NC
While I appreciate an advance call from a technician telling me how I should just replace the garage door keypad myself and save some money, clearly that isn’t something I felt comfortable doing. Hence why I called you all in the first place. If a customer doesn’t take you up on the offer of just ‘doing it themselves’ the first or second time, it probably doesn’t make sense to state it a third and fourth time; just adding to the frustration. In the end, yes it was fixed the day I called; hence the three stars. But based on this interaction, I would not recommend this company.
- Bethany Butti
Thank you so much for providing feedback about your experience and bringing this to our attention. This isn't something we instruct our technicians to do unless the customer initiates the conversation. We have had a very lengthy conversation with Paul and used this as a teaching example for the rest of the employees. We appreciate you choosing Precision and please know if we can help in the future, we are here for you. You will certainly not have this kind of interaction again with one of our employees.
Product:
Durham, NC
Great job.
- James Davis
Product:
Durham, NC
Five stars for the service rep. Professional, friendly, and fast. He did a great job. One star for the company. Was not told over the phone that a new garage door keypad to be installed would cost $250. Was also not told that I would get charged $75 just for the service rep showing up. Once he told me $250 I almost turned him away but then he said you're going to get charged $75 just for me showing up. Was told that it has to be a special type of keypad entry system and that I couldn't get one at the store. Would not recommend this company at this time. Very disappointed in their billing practices.
- Rufus Reynolds
Thank you for your business and feedback. We are glad to see you were happy with the service Trevor provided, but we are sorry to see you weren't happy with the pricing he provided to you. The call center that handles our scheduling is who you spoke with first. They are supposed to advise you of the $75.00 service fee that will be charged if work is not performed, but would be waived if work is performed. This is a standard fee that almost all service companies charge. All of our calls are recorded so we listened. We apologize that she did not inform you of the fee as she should have and we will address that with the call center. The price of the Marantec keypad wasn't discussed on the call at all. The call center wouldn't have had the pricing for that key pad to provide even if you did ask because they aren't at the job site and wouldn't know what to offer you. As you mentioned in the call, a generic keypad will not work for your motor. We have to specifically order Marantec items to keep in stock to service customers like yourself who have that particular opener. Again, we are sorry you're unhappy with the price and if you would like to discuss further, please call and speak with our service manager.
Product:
Durham, NC
Hi we needed serious help with our garage door motor as we had a car trapped inside and wouldn’t open or close. Tim came and rescued us quickly and installed all the new fixings plus more. Very grateful!
- Gretchen Castorina
Durham, NC
Very satisfied with the technician
- Stephen Rigsbee
Product:
Durham, NC
Prompt, excellent quality service
- Marcia Morey
Product:
Durham, NC
Found the service tech to be excellent ( Paul). Did all the work in about 40 minutes and showed me how to service the door as well. He’s a star with your group. Thank you
- Joseph Slavik
Durham, NC
Excellent service
- Mary Jones
Durham, NC
Highly recommend Precision Doors for garage doors and repairs. Needed repair and received same day service.. Technician, Scott Johnson was outstanding. Fantastic company..
- Elizabeth Shelley
Durham, NC
The agent was friendly and on-time. He quickly realized the issue with my wall mount garage door, which made for and easy service call.
- Latonya Smith
Durham, NC
Good quick service and friendly. I thought $200 to replace and program a key pad was a bit much. I'd still recommend them.
- Rodney Robinson
Product:
Durham, NC
We called Precision late in afternoon, when we could not open garage door. Technician, Richard, arrived by 6pm, quickly diagnosed problem, checked rest of garage door mechanics, and fixed the problem. Richard was very professional, knowledgeable and explained things very well. We were very pleased with the timeliness & quality of service
- Mike and cathy Halloran
Durham, NC
Greg did a great job doing an emergency fix on my garage door later in the evening. The door was VERY broken (much of it made worse by me trying to fix it myself) and I have no idea how he got it working again. He was also very friendly and easy to work with.
- Eric K
Durham, NC
Good fast service but way over priced in my opinion.
- Teresa marie Mitchell
Product:
Durham, NC
Mike Grove was great. Got everything taken care of quickly. Was professional and polite. I will definitely recommend to friends and family. Excellent.
- Gloria Taylor
Durham, NC
Justin was very professional and fixed my garage door. It is working better than it’s ever worked.
- Ronnie Hilliard
Product:
Durham, NC
Precision Garage Door Service fixed my garage door’s problem right the first time. The technician was highly professional and knowledgeable and completed the repair quickly. Highly recommended
- Mark Wygoda
Service Provided:
Product:
Technician: Andy Maynard
Durham, NC
Aware of your commercials but we have been using Precision for many years with good results. Justin was very professional and helpful.
- Tom Mann
Product:
Durham, NC
John (sales) was great. Lucas (installer) was on time and did a wonderful job.
- Sherri Johnson
(919) 500-5059
(919) 500-5059(919) 407-8491
(919) 407-8491(919) 389-2489
(919) 389-2489(919) 670-2799
(919) 670-2799(919) 867-4406
(919) 867-4406(919) 436-2157
(919) 436-2157(919) 706-0191
(919) 706-0191(252) 300-7018
(252) 300-7018Office: (919) 500-5160
300 Dominion Drive
Suite 201
Morrisville, NC 27560
Office: (919) 367-3784
207 W Millbrook Road
Suite 205
Raleigh, NC 27609
Office: (919) 230-6000
636 Holly Springs Road
Holly Springs, NC 27540
Lost garage door opener and I could successfully program the one I bought. The technician did so in a short time and was very polite.
- Sally Wooten