Garage Door Repair in Durham, NC - Page 5

Isaac "Ike" Thomas

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician arrived on time. He had the needed parts on the truck and fixed the problem quickly. He was courteous and knew what he was doing.

Adah Spiegel

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Richard did a great job demonstrating professionalism and excellent communication skills. He knew what needed to be done to repair my garage and did it in a timely manner. He clearly explained what had happened, why and how he could repair it. He even offered me the senior discount when I didn’t know Precision Garage offered one. It was a nice discount!

Greg Ulmer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Scotty and Ricky were exceptionally friendly and professional in their efficient repair of the broken spring on my two-car garage door system. The repair process took approximately one hour. They were also courteous enough to provide comprehensive explanations and address all my question, including potential/future options for my garage door system. I highly recommend their services.

Molly Steel

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Outstanding service!!! Our technician, Garrett Yeager, was so kind and considerate. He fixed our issue very quickly. He came early which we really appreciated. He walked me through setting up the app on my phone. Which takes patience since I am not the most technically inclined person. Overall, from booking the appointment to the actual service, we are super impressed. Thank you so much for actually doing what is advertised - GREAT SERVICE AND PERSONAL ATTENTION. Definitely five stars!!!

Joan Nelson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision Garage Door Service promptly repaired my broken garage door. The technician was very detailed in his review and explanation of service. He was very friendly and efficient in his work. I truly appreciate the service I received.

Jeff Hood

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Professional, fast, and excellent work. Richard did a phenomenal job providing options and helping me decide what is the best solution. He worked quickly and professionally. I highly recommend this company.

Phil Goff

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Garrett was prompt, knowledgeable, professional and courteous. He completed the work in a timely manner and made sure everything was working properly before he left. Thank you, Phil Goff

Michael Fonner

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was very happy with the work performed as well as with the fella who performed it. He explained what was needed, what my options were, and the costs involved. He completed the work in less time than I anticipated and I am pleased with the operation of our garage door. I wish I had looked more carefully at the invoice before paying because I do not fully understand it.

John Shorter

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Scotty was wonderful! Knew everything, and offered very good advice.

Dorothy Humphrey

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service received in each area as requested . My garage door opener was replaced and installed. Reprogramming done. Purchased a new opener. The technician was patient, and informative. We were extremely pleased. I would highly recommend this company to all. Dorothy Humphrey/Solomon.

Byron Thompson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Scotty Johnson was my service guy this morning. Thank you so much. I really appreciate your expertise and your excellent customer service. Thank you for not only completing a excellent job but the time you spent explaining the job really helped us understand about what was needed.

Sharon Slezak

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician, Ryan, was wonderful. Replaced our broken opener and got everything working. I would strongly recommend using this company.

Steve Moore

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Scotty Johnson was very professional and knowledgeable. Showed up early, really appreciated him. I will be requesting Scotty for future service’s.

John Cline

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Andy Maynard and his helper did a great job. Came on time, gave a good review of options and prices, worked quickly and cleanly.

Don Torino

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

When my garage door got "hung up" (off its tracks), I called Precision (in Morrisville, NC) and was impressed that they sent out a service tech that afternoon. Richard (the tech) did a great job at realigning our door quickly and proficiently. When I mentioned the possibility of replacing the door, he was able to transition into an effective salesperson for his company, providing brochures, advice, and even a quote immediately. I did request, and receive, a few other estimates from other companies. While Precision's estimate was about $700 more than the next nearest estimate, I decided to go with Precision because of the excellent customer service I received from Richard. That's when it all went south. A week after receiving the quote, I tried calling the local franchisee, only to be directed to the national customer service center. First call, I was disconnected after being on hold for ten minutes. Second call, I was directed to a button prompt system that wouldn't recognize button presses. Third call, I finally got through to a rep who connected me to the local office, though I was put on the same "hold" system for another ten minutes before I gave up. Not wanting to give up on Precision, I reached out to Richard (who had the foresight to give me a business card with his cell phone number when I first met him). He explained how the GM and Sales Manager were both off that day, and that the manager left in the office was pretty new at the job and wouldn't be able to handle my questions. I was told I'd get a call back on Monday. That was two weeks ago. I haven't talked with any one from the company since Richard. It's hard to underestimate the frustration of TRYING TO PURCHASE FROM A LOCAL COMPANY, only to be stymied the entire way. It's really a shame. My experience with the service tech (Richard) couldn't have gone better, and for that reason alone, I was willing to pay the highest quote for a replacement garage door. However, the rest of my experience with Precision told me that they were an unreliable company, at least as it referred to sales. Frankly, if they were the LOWEST quote, I still wouldn't use them again. Blessings to Precision if they're so busy and successful that they can simply ignore a new customer trying to purchase a $4000 garage door. However, if they aren't that lucky, they should consider hiring Richard to be the face of the franchise. He truly understands the increasingly-rare skills of customer service. Interestingly, in the email I received soliciting this review, the owner of the franchise said, "If for any reason you are not totally satisfied, I would consider it a favor if you called and gave me the opportunity to redress the situation." Unfortunately, that strategy only works if you take me up on that opportunity to redress the situation. I get that a business only wants positive reviews, but I hope that this business understands how they failed to earn that and takes steps to address these shortcomings.

Rick Herr

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Wonderful experience! Our tech, Scotty Johnson, did a great job on replacing our springs, cables and overall maintenance. From initial phone call to completed job within 2 hours, was professional and stress free. Many thanks and would definitely recommend.

Joseph Jarocki

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

First of all, most excellent response time - I called the office early in the AM - scheduled from 12 to 4. Service tech arrived later in the AM. Big thank you! Backed into the garage door, knocked 8 rollers out of the track. Mr Scotty Johnson showed up, looked at the door and determined that it was all good. Bing, bang, and a boom the double door was back on track and functioning perfectly. As an aside, the door popped one of the side finishing strips with the wind gaskets off - no sweat, Scotty stapled it back on - all's well with my door. Scotty recommended rollers with a longer shaft which will, hopefully extend the life of the door. Scotty called earlier than expected, which was a big plus. Courteous, and professional - a most awesome service representative of Precision Garage Door.

Joy S.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was very happy with the quick service and repair. Scotty was prompt and pleasant.

Stanley Farmer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Richard was professional and very nice. He done a real good job in repairing my garage. He is a very well respected guy. Would love having him back for future repairs if needed. Stan

Patricia Lasater

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Scotty Johnson was excellent! He answered all of my questions, explained my options and worked in a timely manner. I am very pleased with the results.

Pradeep Poonnen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Garrett did a great job; was professional, knowledgeable, efficient and very personable...thanks for all your expeditious help!

Carolyn Vaughan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thank you for your prompt service and professional, kind service technician. Your company has had a great reputation in the area for a long time and such a quick, friendly response is one of the reasons.

Girish Bhatt

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Prompt and professional service.

David Rubin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Your technician, Richard McCann, was knowledgeable, efficient, and friendly. He informed me of what he was doing and why. He even explained what repairs I should expect next and how they would not be affected by what he had done, but by the age of other systems.

Jamie Privratsky

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very quick and professional service. They came the next day (on a weekend) and everything was fixed within about an hour and a half. Very pleased and would highly recommend.

Charles Richardson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I used Precision Garage Door Service after reading the reviews and watching the commercials. I used there service because my garage door stopped working and they had a technician out the next day. Scotty Johnson the technician diagnosed the problem and had the garage door opener fixed in under an hour. I would highly recommend anyone that has issues with their garage door or openers to use there service. Thanks again for an outstanding job.

Jin Yoo

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The service was fantastic from making the appointment and the service they provide. Alex Glenn who helped me today, called me with 30-min heads up so that I'll be ready for him to come. He was very thorough in his assessment and explanation of my options. He was able to address the problem expediently and his workmanship is top-notch. I will highly recommend Alex and Precision Garage Door Service to everyone. :)

Steve Y

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Richard did an excellent job. He was prompt and professional and explained all the options. We also enjoyed meeting and talking with him.

John Hipskind

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Chris did a fine job....called ahead of time to let me know he was on his way.....explained all my options...when finished reviewed what work was done and answered my questions. thank you!

Michael Miller

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Scotty and Garrett were quick and efficient. They explained my options and did not pressure me to take a more expensive option. They rate a 5 out of 5.