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about Precision Garage Door in:
Durham, NC
Precision Garage Door of Raleighhas received 250 reviews, averaging 4.87 Stars:
Durham, NC
Thank you for your business and feedback. We are glad to see you were happy with the service Trevor provided, but we are sorry to see you weren't happy with the pricing he provided to you. The call center that handles our scheduling is who you spoke with first. They are supposed to advise you of the $75.00 service fee that will be charged if work is not performed, but would be waived if work is performed. This is a standard fee that almost all service companies charge. All of our calls are recorded so we listened. We apologize that she did not inform you of the fee as she should have and we will address that with the call center. The price of the Marantec keypad wasn't discussed on the call at all. The call center wouldn't have had the pricing for that key pad to provide even if you did ask because they aren't at the job site and wouldn't know what to offer you. As you mentioned in the call, a generic keypad will not work for your motor. We have to specifically order Marantec items to keep in stock to service customers like yourself who have that particular opener. Again, we are sorry you're unhappy with the price and if you would like to discuss further, please call and speak with our service manager.
Product:
Durham, NC
Hi we needed serious help with our garage door motor as we had a car trapped inside and wouldn’t open or close. Tim came and rescued us quickly and installed all the new fixings plus more. Very grateful!
- Gretchen Castorina
Durham, NC
Very satisfied with the technician
- Stephen Rigsbee
Product:
Durham, NC
Prompt, excellent quality service
- Marcia Morey
Product:
Durham, NC
Found the service tech to be excellent ( Paul). Did all the work in about 40 minutes and showed me how to service the door as well. He’s a star with your group. Thank you
- Joseph Slavik
Durham, NC
Excellent service
- Mary Jones
Durham, NC
Highly recommend Precision Doors for garage doors and repairs. Needed repair and received same day service.. Technician, Scott Johnson was outstanding. Fantastic company..
- Elizabeth Shelley
Durham, NC
The agent was friendly and on-time. He quickly realized the issue with my wall mount garage door, which made for and easy service call.
- Latonya Smith
Durham, NC
Good quick service and friendly. I thought $200 to replace and program a key pad was a bit much. I'd still recommend them.
- Rodney Robinson
Product:
Durham, NC
We called Precision late in afternoon, when we could not open garage door. Technician, Richard, arrived by 6pm, quickly diagnosed problem, checked rest of garage door mechanics, and fixed the problem. Richard was very professional, knowledgeable and explained things very well. We were very pleased with the timeliness & quality of service
- Mike and cathy Halloran
Durham, NC
Greg did a great job doing an emergency fix on my garage door later in the evening. The door was VERY broken (much of it made worse by me trying to fix it myself) and I have no idea how he got it working again. He was also very friendly and easy to work with.
- Eric K
Durham, NC
Good fast service but way over priced in my opinion.
- Teresa marie Mitchell
Product:
Durham, NC
Mike Grove was great. Got everything taken care of quickly. Was professional and polite. I will definitely recommend to friends and family. Excellent.
- Gloria Taylor
Durham, NC
Justin was very professional and fixed my garage door. It is working better than it’s ever worked.
- Ronnie Hilliard
Product:
Durham, NC
Precision Garage Door Service fixed my garage door’s problem right the first time. The technician was highly professional and knowledgeable and completed the repair quickly. Highly recommended
- Mark Wygoda
Service Provided:
Product:
Technician: Andy Maynard
Durham, NC
Aware of your commercials but we have been using Precision for many years with good results. Justin was very professional and helpful.
- Tom Mann
Product:
Durham, NC
John (sales) was great. Lucas (installer) was on time and did a wonderful job.
- Sherri Johnson
Durham, NC
Trevor was great! He installed our new equipment and got all the remotes working including the one that is part of my car. Thank you Trevor!
- James Abbruzzese
Product:
Durham, NC
The service performed by Precision was outstanding! Luke, the installer was here promptly as agreed, and installed my new garage door in a most proficient way. Very satisfied with the professional and kind way that the employees displayed while working with me. HATS OFF TO PRECISION! Keep doing what you're doing and you'll be in business for years!!!!
- Barbara Lamberth
Durham, NC
Prompt response and excellent professional service. Arrived on schedule.
- James Cone
Product:
Durham, NC
This experience was awesome. Trevor was early and that is a nice change! He was thorough and explained all of our options. He was very helpful and even set up our devices before he left.
- Kim Lyon
Product:
Durham, NC
Our technician, Trevor Mills was outstanding! He replaced springs, motor, opener, added a key pad, replaced sensors, cable set, rollers and helped us set up the door opener option using the phone app. He was professional and accomplished all this in record time! My husband and I are very pleased! Job well done!
- Steve Mele
Product:
Durham, NC
Professional website able to view all technicians Justin was great!!!!!!
- Shelia Zeplin
Durham, NC
I had an appointment set up with another company for Wednesday but Precision was able to come out today, on a Sunday. Brandon was very knowledgeable and handled the repair. Thank you for great service.
- George Bryant
Durham, NC
The original equipment spring on our garage door broke, and we could not lift the door. Technician Paul came out on a Sunday morning. He explained the problem, had all the necessary replacement parts on his truck, and had the new springs and rollers installed in an hour. Paul was polite, efficient and professional. A job well done!
- Michael
Product:
Durham, NC
Paul was great! Very knowledgeable and explained the issues with our garage doors. Highly recommend!
- Lydia Smith
Durham, NC
Great service, two car garage door, over 20 years old with no prior service. Tech was able to complete work in one afternoon. Door works and sounds like when first installed.
- James Polhamus
Durham, NC
Great service. We’re here under 24 hours after we called for service. Definitely recommend!
- Jennifer Nix
Durham, NC
The representative from Precision was outstanding. He explained what the issue was provided two choices for repair and explained each one. He was quick and professional. He was also a very nice person. Thank you all for the great job.
- Darren Campbell
Product:
Durham, NC
We are pleased to share that Trevor and Paul accessed the problem(s) with our garage doors, recommended several options as solutions and completed the work quickly and professionally. This was a smooth process from beginning to end and communication was excellent. It was great to have the problem solved so efficiently.
- Sheila Miglarese
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(919) 500-5059
(919) 500-5059(919) 407-8491
(919) 407-8491(919) 389-2489
(919) 389-2489(919) 670-2799
(919) 670-2799(919) 867-4406
(919) 867-4406(919) 436-2157
(919) 436-2157(919) 706-0191
(919) 706-0191(252) 300-7018
(252) 300-7018Office: (919) 500-5160
300 Dominion Drive
Suite 201
Morrisville, NC 27560
Office: (919) 367-3784
207 W Millbrook Road
Suite 205
Raleigh, NC 27609
Office: (919) 230-6000
636 Holly Springs Road
Holly Springs, NC 27540
Five stars for the service rep. Professional, friendly, and fast. He did a great job. One star for the company. Was not told over the phone that a new garage door keypad to be installed would cost $250. Was also not told that I would get charged $75 just for the service rep showing up. Once he told me $250 I almost turned him away but then he said you're going to get charged $75 just for me showing up. Was told that it has to be a special type of keypad entry system and that I couldn't get one at the store. Would not recommend this company at this time. Very disappointed in their billing practices.
- Rufus Reynolds