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about Precision Garage Door in:
Cary Area, NC
Precision Garage Door of The Trianglehas received 171 reviews, averaging 4.89 Stars:
Cary, NC
Morrisville, NC
First what I liked: Tim the installer was great. Their office staff was also helpful too being able to quickly schedule an appointment for next day which is also appreciated. The company knows what it’s doing, and has the necessary gear on the truck to fix the problem. Not a situation where they have to come back. They arrived at 8 and left at 10:30 with the problem solved. What I didn’t like: the value proposition was a little rough. I get that having an office staff, truck, materials on hand etc all costs money and at the end you will pay for that as a consumer, but paying so much for some metal and a couple of hours of labor doesn’t feel great. My suspicion is that if you were willing as a consumer to deal with the hassle of shopping around and maybe waiting an extra day or two for repair that some money could be saved.
- Jacob S
Product:
Cary, NC
They came soon after being called. They were very efficient in scheduling. Their repair person was very personable, arrived when scheduled, and very efficient.
- John Calcagni
Cary, NC
The technician is very knowledgeable.
- Patricia Haun
Product:
Morrisville, NC
I scheduled technician for my garage door opener motor setting. Since I played with it earlier because door keep on opening itself and sometime just not get full close.He came and look at my garage door and told me to change its spring. Although spring was not broken or it might need some basic service. He told me to change spring that will cost $1300. I asked him first please look for motor setting since spring was not broken. But he refused to touch the motor. He played smart for half an hour. He told me, he will do it for me for $1000. I said still it is too much. I have to pay him $75 for nothing. Next day I called other garage door company. Other company told me spring is ok. If I still need to change it. He gonna charge $550 for the same spring that precision door technician was offering with out taking any money for estimate. I am very disappointed with the precision company, looks like scammer. WITH this review I ask you guys to return my $75. I will never recommend this company. Thanks
- Pawan Deo
Apex, NC
I want to thank you for sending such a capable and knowledgeable technician, Richard McCann. He was prompt, skillful and offered a solution to the very shoddy work and materials provided by Pulte Homes showed us this issues and clearly explained the solution while offering us options based on cost. The rollers were slacked and ground down due to the door being improperly balanced, the springs were undersized and overwound, and the wheels were too small and made of cheap plastic (they wouldn't stay in the track). We now have a re-worked system that should last for years. We will certainly recommend Precision to our neighbors who undoubtedly will be experiencing similar issues as they had the same shoddy builder. Thank you, Richard and Precision.
- Heather Lee Whipple
Cary, NC
Great experience - very professional and prompt from start to finish and answered all my questions- I will call again next time I need help and encourage others to do so also.
- Brian Thorpe
Morrisville, NC
Professional, knowledgeable and fast. Excellent results. Highly recommend.
- Ted Matwijec
Cary, NC
First time using Precision. Excellent service.
- Barbara Anderson
Apex, NC
Richard did an outstanding job. Very informative and competent. Highly recommend this company.
- Dan Powell
Cary, NC
Justin called with his arrival time and was earlier than expected. He completed the PM quickly and efficiently. Gave me plenty of pointers for doing my own PM. Also provided great input about upgrades and improvements. This is the third service call to Precision in ten years: two installs and one PM. The tech on each call was professional, timely and helpful. Could not ask for better service from Precision.
- Randy Clark
Cary, NC
Richard was fantastic! Arrived early into the estimated window, reviewed the broken spring with me, and pointed out several other problematic items like bearings that had locked up. He talked through different options and their costs and explained every aspect fully and answered all our questions. He fixed it fairly quickly and got it working better than before, then walked through all his repairs and pointed out other things to consider for the future to extend the longevity of the garage door. Will definitely recommend your service to others when asked!
- Phil H
Cary, NC
Fixed issue quickly
- Michael & becky Bray
Cary, NC
Excellent customer service. Richard was on time and quickly diagnosed our garage door issues and had it fixed and running smoothly in less than an hour. Happy customer!
- Wayne Crews
Product:
Technician: Richard McCann
Morrisville, NC
My experience and expectation with Precision was great. The technician came early than quoted time. He was very knowledgeable of the products, identified the problem and solved it quickly. He handled himself in a courteous and professional manner.
- Fabra Watson
Cary, NC
I'm a very happy customer with Precision ...I had a new garage door installed by Shane Gallo..who did an excellent job ..also thanks to John Lefevre who came to my house to give me an estimate..also thanks to Antonio who called to set the appointment and answered all my questions.... excellent customer service
- Martha Bucher
Product:
Morrisville, NC
Garage doors are a pain, especially when your HOA insists on an all wood door in a humid climate, but Paul at Precision made it run smoothly. I was driving in another part of the state when we talked & he made everything simple. It cost money, but it’s fixed. Door works great…just needs replacement, ultimately!
- Emily Davis
Product:
Cary, NC
Salesman was excellent. Order pricing likewise. Installers prompt and thorough. Very flexible and easy to work with. Would recommend them to anyone
- Joe Smolenski
Cary, NC
We have used your company since we moved to NC. Always have gotten professional service. Trevor was polite, explained everything, and completed the job to our satisfaction.
- Jodi Berger
Apex, NC
Quick service that solved my issue + very friendly, helpful and informative
- Colby Walker
Apex, NC
This is our second time using Precision Garage Door service. We are ???? % satisfied by the prompt, professional & courteous service from this company. From the initial call to completion of work they were a model for efficient service. A special shout out to Trevor for today’s work. Equally great was the gentleman on 8/31/21. Thank you. God bless you for your great service with a smile.
- Kumari Verghese
Apex, NC
Install went smoothly. However lack of communication by those responsible for ordering delayed ordering of door by at least two weeks.
- Helen Richmond
Apex, NC
Very quick response. Richard did an excellent job and has the door working like new. I don’t do reviews often but this was a really good experience.
- Patrick Kirley
Cary, NC
Very professional service. Brandon Mills came out and explained the repairs / replacement trade offs clearly, did the work efficiently, and got it all set up including phone Apps.
- Ajay Dholakia
Product:
Technician: Brandon Mills
Apex, NC
Awesome overall service The workman was amazing very informative and stay to make sure everything was working esp the iPhone app
- Thomas Abramo
Cary, NC
My service was definitely a five star day! Mike Grove was very professional, and outlined everything he was planning to do. He assisted with helping me navigate downloading the app onto my phone, and answered all my questions. Will def reach out in the future if I need you all again! And I will definitely recommend you as well. Thank you so much
- Mary beth Cobbs
Product:
Cary, NC
good job
- Robert Devine
Product:
Cary, NC
ANDY…. Quick,efficient, and knew what he was doing. Mack
- Harold Mcelhaney
Cary, NC
Very transparent on their pricing, quick and great service. Used them multiple times and each tech was professional and courteous.
- Al C.
Apex, NC
Greg, was professional and knowledgeable, explained everything in detail. Great service!
- Tony Vinogradov
(919) 500-5059
(919) 500-5059(919) 407-8491
(919) 407-8491(919) 389-2489
(919) 389-2489(919) 670-2799
(919) 670-2799(919) 867-4406
(919) 867-4406(919) 436-2157
(919) 436-2157(919) 706-0191
(919) 706-0191Office: (919) 500-5160
300 Dominion Drive
Suite 201
Morrisville, NC 27560
The technician who fixed my door was very professional. He is a valuable employee you should be happy to have representing your company.
- Joe Puiatti