Garage Door Repair in Raleigh, NC - Page 226

Craig McCall

ZERO Stars if I could! We were renovating an old garage. The salesman showed up as scheduled to take measurements, offered product solutions and gave us a quote. We picked a VERY expensive door. At the time, my wife specifically ASKED the question, "do you want to come back and re-measure AFTER the concrete is poured?" Answer, "No." The day before the installation, my wife, a representative called my wife to confirm the installation time. The representative did not state what company she was with, merely started, "we have been talking with your husband, Frank, and we will be there between 8 a.m. and 12 p.m. tomorrow." Despite repeated attempts to inform this representative that her husband's name was Craig NOT Frank, the representative repeatedly referred to me as Frank. In closing on this conversation, the representatives states, "you are our first stop tomorrow." My wife asks, so your installer will be here at 8:00 a.m.? Answer, no 8:30, as they will have to load the truck. Installation day: I take the morning off of work to be at the house. 8:30, no one is there. 9:00, no one is there. 10:00 a.m. no one is there and no phone call from Precision Doors. At 10:02 a.m. I call Precision Doors. I happen to get the same representative on the phone that my wife spoke to the previous day. She said the installer is at the shop loading the truck. I questioned her comment from the previous day to my wife. She essentially called my wife a liar. The installer arrived, along with a helper. I went out to the garage, introduced myself and informed him that I am right in the house and that if he had any questions, please knock on the door. At noon, I went out to check on the progress. The installer stated that they would be done in approximately 30 minutes. At 12:30 I went out to check on the progress only to find that the installer and his helper took it upon themselves to bust up my BRAND NEW concrete to get the new rails installed. Now, in all fairness, the previous rail were covered by the concrete company, but there were better solutions than to just smash the concrete. Also, the door did not close fully. His response was "that was the best he could do." The door did not close properly because it was hitting a rafter on the left side as it went up the rails. The reason it was hitting the rails was because it was not measured properly from the beginning. The installer merely slapped the keyless entry on the door frame and handed me the manual. So I have a door that does not go up and has gaps, busted concrete and a keyless entry pad that I have to figure out on how to program. He turns to me and says he "needs final payment." I essentially tell him to leave that I will need to talk to the salesman. Instead of missing 4 hours of work, I missed 7. I spoke with the salesman. I spoke with management/owner. I expressed my concerns. To be honest, it really fell upon deaf ears. We did reach a discounted settlement and I paid the bill in full. Communication was ABSOLUTLEY horrible. The quality of work was terrible. I would not recommend this company to anyone. In 53 years, I believe this may be the second company I ever wrote a review on. Let that sink in.

Wayne Beaudin

Andy was very professional, knowledgeable and efficient today. Thanks.

marquerite cruickshank

Mike was our technician ,polite,educated in this trade,very easy to work with,prompt Excellent service .So glad we called your company .The follow thru excellent,from the call center to Mike calling the next morning .Had the work done promptly .I would highly recommend Precision door service .

chris mosher

Andy - as great to work with. Highly knowledgeable and trustworthy. No upselling. Straight to point about fixing the problem today.

Peter Petch

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent customer service. Explained everything in a very plain understandable manner. True professional - knowledge of product excellent.

Michael Bumgardner

Brandon Mills replaced the torsion spring, bearings and rollers on our overhead door. He was very courteous and explained the process thoroughly. He patiently answered my numerous questions. Great experience.

emi wyble

Excellent service. Our technician, Greg, was amazing. Explained everything completely, did a great job with the installation, cleaned up everything and thoroughly explained the system to us. Highly recommend Greg and Precision

Adrienne Scurtu

They sent a confirmation for the appointment. The technician contacted me 30 minutes before arrival. He was very professional and efficient. I had to leave for work so I didn’t see the finished repairs but my family said the door is working great again.

Arlecia Raynor

Andy is very thorough and thoughtful. He did not rush and ensured we were educated on our purchase. The garage door is very quiet and smooth. Highly recommend this company and Andy Maynard.

Tracey Miller

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Andy did a great job explaining the problem as to why the door won't go up and fixed the problem on the spot. Thank you Andy!

Joe Duggan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

5 star rating Brandon Mills did an excellent job rebuilding both of my garage doors. He was very professional and knowledgeable. He did an excellent job and we could not be more pleased.We would definitely recommend this company.

Gerald Koermer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very happy with the service and results from the installation of my garage door. Installation went without a hitch. Personnel were very professional and easy to work with. Overall excellent job with no complaints

Scott Mann

Fantastic customer service! Quick response (on site within 24 hours). 5-star service by employee Scotty Johnson. Highly recommend.

Patricia Evans

Excellent service

Al Bolivar

Precision garage door service is a great company. The technician Chris C was awesome! Very knowledgeable, professional and thorough in his work and explaining all the aspects of the functions of the new opener.

Tom M

Had the motor and spring replaced by Scotty and he couldn’t have been more helpful. Thanks to Scotty & Precision for fixing our issue.

CA Hansen

Garrett did a great job with installing our garage doors. He was very professional and we highly recommend this company!

James Mattocks

Prompt response and excellent service.

Bill Paynter

We had our garage door motor replaced and some other adjustments made to the system. Evan Kopel was our technician and he did a fabulous job. I chose Precision based on neighborhood recommendations and they did not disappoint. I highly recommend these folks.

Bill Paynter

Great experience. I highly recommend these guys. Evan Kopel was my tech and he was great.

Mike Grubb

A great job done and took good care of us. Scotty was great.

david milne

The company responded quickly and Chris C. arrived first thing in the morning. Did a great job explaining everything and fixing the garage door. Thank you!

Michael Rafetto

Andy was on time, efficient, friendly, and knowledgeable. He explained all the work that was required and did a great job.

Rocio Anderson

We couldn’t have been happier with Brandon’s customer service, his attention to detail, or his patience and expertise in diagnosing and explaining the issue with our garage doors. His work was top notch. Precision is very lucky to have him. Thanks again Brandon!

Michael Kloecker

Evan was super helpful and friendly. He was even willing to try another solution to my problem after we installed a piece I had bought myself. Second solution suggested by him worked well!

Greg Schultz

Brandon M. did a great job. He was very friendly and it was fixed quickly! My garage door works like new again!

Luke Morgan

Jon h. Was very knowledgeable and very polite, he understood some of our life situations and really took good care of us. Yall are bless to have him as a employee

Michael Rumpf

Evan Kopel was extremely professional! He was knowledgeable and explained all the options for repairing our garage door. He spent time making necessary adjustments after the repair ensuring it was balanced and running smoothly. He even spent a couple of minutes with our dogs and was very careful to ensure they did not run out the door the few times he came in and out of our home. Evan was extremely friendly and polite and we are confident he did his very best making sure we were satisfied with the completed job. We will certainly recommend Precision Overhead Garage Door Service and Evan Kopel to family and friends in the future.

Archie Roberts

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great job. Additional item was done well also.