Garage Door Repair in Raleigh, NC - Page 157

Ann Shirilla

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was very, very pleased with Scott my repair man! The door opens like it never had a problem And he answered all my questions! He was very courteous ! Ann Shirilla

Bob Whitney

Garrett showed up on time and analyzed the problem and offered a solution based on his findings. Unfortunately he could not fix it that day and needed to order a circuit board. Precision kept me informed and Garret came back as soon as the part arrived. That did not fix the problem but allowed him to further analyze what was bad. Once he arrived at the fix, he was able to source the replacement unit from the warehouse that day and fixed the problem. Garrett was very thorough and focused and had a very pleasant demeanor and professional approach. Thank you.

Jim Grady

Everyone with Precision, from sales to service, did a fantastic job.

Sherry Wahlen

Evan was a terrific technician who took such good care of us!! He was thoughtful, garrulous, and professional to both of us!!! He explained everything as he worked--no wonder everyone loves him!! Greg is the guy for you if you are having any problems with your garage door equipment!!!

Lillian Farrior-Haro

The Tech was proficient and on time. Explain everything in detail. Thank you for being so prompt.

Karen Lewis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Scotty was an excellent repairman! God bless you Scotty!

Lawrence Sarmiere

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had my garage door replaced by Precision in 2011 and had it serviced recently to make sure all was still in working order. Running strong! My tech, Ryan Joyce, was informative and answered all my questions. After 13 years, still happy with the initial install and prompt servicing. Keep up the good work and highly recommend if you are considering a new garage door!

Susan Calloway

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision Door Service was excellent. Greg was very knowledgeable and professional, skilled and on time!!! I am very pleased with the service from Greg at Precision!

Shirley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Chris was terrifc. He was on time, kept me informed and did a great job getting my door to work Precisely.

James Green

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our technician was Evan Kopel. He arrived on time. He diagnosed the problem with the garage door. He offered basically to repair the door function or to completely service it as new. We were thoroughly pleased with Evan's knowledge and service and would highly recommend him to any customer who needs garage door repairs.

Don Torino

When my garage door got "hung up" (off its tracks), I called Precision (in Morrisville, NC) and was impressed that they sent out a service tech that afternoon. Richard (the tech) did a great job at realigning our door quickly and proficiently. When I mentioned the possibility of replacing the door, he was able to transition into an effective salesperson for his company, providing brochures, advice, and even a quote immediately. I did request, and receive, a few other estimates from other companies. While Precision's estimate was about $700 more than the next nearest estimate, I decided to go with Precision because of the excellent customer service I received from Richard. That's when it all went south. A week after receiving the quote, I tried calling the local franchisee, only to be directed to the national customer service center. First call, I was disconnected after being on hold for ten minutes. Second call, I was directed to a button prompt system that wouldn't recognize button presses. Third call, I finally got through to a rep who connected me to the local office, though I was put on the same "hold" system for another ten minutes before I gave up. Not wanting to give up on Precision, I reached out to Richard (who had the foresight to give me a business card with his cell phone number when I first met him). He explained how the GM and Sales Manager were both off that day, and that the manager left in the office was pretty new at the job and wouldn't be able to handle my questions. I was told I'd get a call back on Monday. That was two weeks ago. I haven't talked with any one from the company since Richard. It's hard to underestimate the frustration of TRYING TO PURCHASE FROM A LOCAL COMPANY, only to be stymied the entire way. It's really a shame. My experience with the service tech (Richard) couldn't have gone better, and for that reason alone, I was willing to pay the highest quote for a replacement garage door. However, the rest of my experience with Precision told me that they were an unreliable company, at least as it referred to sales. Frankly, if they were the LOWEST quote, I still wouldn't use them again. Blessings to Precision if they're so busy and successful that they can simply ignore a new customer trying to purchase a $4000 garage door. However, if they aren't that lucky, they should consider hiring Richard to be the face of the franchise. He truly understands the increasingly-rare skills of customer service.

Kathy Herr

Scotty Johnson did excellent work on repairing our overhead garage door. The whole experience from initial phone call to final repair was timely, stress free and professional. Would definitely recommend!

Don Torino

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

When my garage door got "hung up" (off its tracks), I called Precision (in Morrisville, NC) and was impressed that they sent out a service tech that afternoon. Richard (the tech) did a great job at realigning our door quickly and proficiently. When I mentioned the possibility of replacing the door, he was able to transition into an effective salesperson for his company, providing brochures, advice, and even a quote immediately. I did request, and receive, a few other estimates from other companies. While Precision's estimate was about $700 more than the next nearest estimate, I decided to go with Precision because of the excellent customer service I received from Richard. That's when it all went south. A week after receiving the quote, I tried calling the local franchisee, only to be directed to the national customer service center. First call, I was disconnected after being on hold for ten minutes. Second call, I was directed to a button prompt system that wouldn't recognize button presses. Third call, I finally got through to a rep who connected me to the local office, though I was put on the same "hold" system for another ten minutes before I gave up. Not wanting to give up on Precision, I reached out to Richard (who had the foresight to give me a business card with his cell phone number when I first met him). He explained how the GM and Sales Manager were both off that day, and that the manager left in the office was pretty new at the job and wouldn't be able to handle my questions. I was told I'd get a call back on Monday. That was two weeks ago. I haven't talked with any one from the company since Richard. It's hard to underestimate the frustration of TRYING TO PURCHASE FROM A LOCAL COMPANY, only to be stymied the entire way. It's really a shame. My experience with the service tech (Richard) couldn't have gone better, and for that reason alone, I was willing to pay the highest quote for a replacement garage door. However, the rest of my experience with Precision told me that they were an unreliable company, at least as it referred to sales. Frankly, if they were the LOWEST quote, I still wouldn't use them again. Blessings to Precision if they're so busy and successful that they can simply ignore a new customer trying to purchase a $4000 garage door. However, if they aren't that lucky, they should consider hiring Richard to be the face of the franchise. He truly understands the increasingly-rare skills of customer service. Interestingly, in the email I received soliciting this review, the owner of the franchise said, "If for any reason you are not totally satisfied, I would consider it a favor if you called and gave me the opportunity to redress the situation." Unfortunately, that strategy only works if you take me up on that opportunity to redress the situation. I get that a business only wants positive reviews, but I hope that this business understands how they failed to earn that and takes steps to address these shortcomings.

Brandon Harris

Evan was a very professional technician and fixed my garage doors in a timely manner. Highly recommend!

Rick Herr

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Wonderful experience! Our tech, Scotty Johnson, did a great job on replacing our springs, cables and overall maintenance. From initial phone call to completed job within 2 hours, was professional and stress free. Many thanks and would definitely recommend.

Joseph Jarocki

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

First of all, most excellent response time - I called the office early in the AM - scheduled from 12 to 4. Service tech arrived later in the AM. Big thank you! Backed into the garage door, knocked 8 rollers out of the track. Mr Scotty Johnson showed up, looked at the door and determined that it was all good. Bing, bang, and a boom the double door was back on track and functioning perfectly. As an aside, the door popped one of the side finishing strips with the wind gaskets off - no sweat, Scotty stapled it back on - all's well with my door. Scotty recommended rollers with a longer shaft which will, hopefully extend the life of the door. Scotty called earlier than expected, which was a big plus. Courteous, and professional - a most awesome service representative of Precision Garage Door.

Joy S.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was very happy with the quick service and repair. Scotty was prompt and pleasant.

Dave Grupy

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I knew the name, Tim was very professional and even came a little early! Fixed my door quickly and cleaned up perfectly. Thanks Tim great job!!!

Tim Ramann

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Evan was thorough in his explanation in the repairs he performed and the repairs he recommended.

Farrah Javid

Craig Called me on the day of our appointment and he came very promptly, he did The job very fast and he was very courteous. I was very happy with the service.

Mike Biron

Scotty did a great job and was very informative.

Tony Gott

Listen, understood the issue, solved and educated me for the next time.

Marisa Repole

Chris C did a great job explaining the issue and repairing my garage door. He showed up on time, told me how long the job would take and completed the job in a timely manner. I would certainly recommend Chris and will definitely use Precision Garage Door Service again if the need arises.

Gregory Diamond

Great service but pricey!

Kevin Shwiner

Chris did a great job. Went over all my options. Quick repair always use Precision Garage Door Service. I would highly recommend this company for your garage needs.