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about Precision Garage Door
Precision Garage Door of Raleighhas received 1897 reviews, averaging 4.89 Stars:
Fuquay Varina, NC
Holly Springs, NC
I was very, very pleased with Scott my repair man! The door opens like it never had a problem And he answered all my questions! He was very courteous ! Ann Shirilla
- Ann Shirilla
Chapel Hill, NC
Scotty was an excellent repairman! God bless you Scotty!
- Karen Lewis
Raleigh, NC
I had my garage door replaced by Precision in 2011 and had it serviced recently to make sure all was still in working order. Running strong! My tech, Ryan Joyce, was informative and answered all my questions. After 13 years, still happy with the initial install and prompt servicing. Keep up the good work and highly recommend if you are considering a new garage door!
- Lawrence Sarmiere
Wake Forest, NC
Precision Door Service was excellent. Greg was very knowledgeable and professional, skilled and on time!!! I am very pleased with the service from Greg at Precision!
- Susan Calloway
Cary, NC
Chris was terrifc. He was on time, kept me informed and did a great job getting my door to work Precisely.
- Shirley
Youngsville, NC
Our technician was Evan Kopel. He arrived on time. He diagnosed the problem with the garage door. He offered basically to repair the door function or to completely service it as new. We were thoroughly pleased with Evan's knowledge and service and would highly recommend him to any customer who needs garage door repairs.
- James Green
Durham, NC
When my garage door got "hung up" (off its tracks), I called Precision (in Morrisville, NC) and was impressed that they sent out a service tech that afternoon. Richard (the tech) did a great job at realigning our door quickly and proficiently. When I mentioned the possibility of replacing the door, he was able to transition into an effective salesperson for his company, providing brochures, advice, and even a quote immediately. I did request, and receive, a few other estimates from other companies. While Precision's estimate was about $700 more than the next nearest estimate, I decided to go with Precision because of the excellent customer service I received from Richard. That's when it all went south. A week after receiving the quote, I tried calling the local franchisee, only to be directed to the national customer service center. First call, I was disconnected after being on hold for ten minutes. Second call, I was directed to a button prompt system that wouldn't recognize button presses. Third call, I finally got through to a rep who connected me to the local office, though I was put on the same "hold" system for another ten minutes before I gave up. Not wanting to give up on Precision, I reached out to Richard (who had the foresight to give me a business card with his cell phone number when I first met him). He explained how the GM and Sales Manager were both off that day, and that the manager left in the office was pretty new at the job and wouldn't be able to handle my questions. I was told I'd get a call back on Monday. That was two weeks ago. I haven't talked with any one from the company since Richard. It's hard to underestimate the frustration of TRYING TO PURCHASE FROM A LOCAL COMPANY, only to be stymied the entire way. It's really a shame. My experience with the service tech (Richard) couldn't have gone better, and for that reason alone, I was willing to pay the highest quote for a replacement garage door. However, the rest of my experience with Precision told me that they were an unreliable company, at least as it referred to sales. Frankly, if they were the LOWEST quote, I still wouldn't use them again. Blessings to Precision if they're so busy and successful that they can simply ignore a new customer trying to purchase a $4000 garage door. However, if they aren't that lucky, they should consider hiring Richard to be the face of the franchise. He truly understands the increasingly-rare skills of customer service. Interestingly, in the email I received soliciting this review, the owner of the franchise said, "If for any reason you are not totally satisfied, I would consider it a favor if you called and gave me the opportunity to redress the situation." Unfortunately, that strategy only works if you take me up on that opportunity to redress the situation. I get that a business only wants positive reviews, but I hope that this business understands how they failed to earn that and takes steps to address these shortcomings.
- Don Torino
Durham, NC
Wonderful experience! Our tech, Scotty Johnson, did a great job on replacing our springs, cables and overall maintenance. From initial phone call to completed job within 2 hours, was professional and stress free. Many thanks and would definitely recommend.
- Rick Herr
Durham, NC
First of all, most excellent response time - I called the office early in the AM - scheduled from 12 to 4. Service tech arrived later in the AM. Big thank you! Backed into the garage door, knocked 8 rollers out of the track. Mr Scotty Johnson showed up, looked at the door and determined that it was all good. Bing, bang, and a boom the double door was back on track and functioning perfectly. As an aside, the door popped one of the side finishing strips with the wind gaskets off - no sweat, Scotty stapled it back on - all's well with my door. Scotty recommended rollers with a longer shaft which will, hopefully extend the life of the door. Scotty called earlier than expected, which was a big plus. Courteous, and professional - a most awesome service representative of Precision Garage Door.
- Joseph Jarocki
Durham, NC
I was very happy with the quick service and repair. Scotty was prompt and pleasant.
- Joy S.
Raleigh, NC
I knew the name, Tim was very professional and even came a little early! Fixed my door quickly and cleaned up perfectly. Thanks Tim great job!!!
- Dave Grupy
Fuquay Varina, NC
Evan was thorough in his explanation in the repairs he performed and the repairs he recommended.
- Tim Ramann
Fuquay Varina, NC
I always use Precision Door. Chris came out quickly and gave me 3 options for my door opener Replace it very quickly and explained what was done. Highly recommend this company for all your garage door repair
- Kevin Shwiner
Raleigh, NC
Scotty and Saul were great! Very professional, knowledgeable, and made the entire process as easy as possible. 10/10 would recommend!
- Izabella Costello
Fuquay Varina, NC
Mr. McCann was awesome. All of the parts needed and extent of labor was explained so I could understand. Richard is a great ambassador of Precision. The only disappoint was the cost of repairs…. $1550 Tell Richard ‘thanks’!!
- Dave Vondergathen
Raleigh, NC
I am a repeat customer. I had such a positive experience the first time we needed help so when our detached garage had a failure I called. Within 45 minutes Garrett was here to assess the situation. He provided 3 service options with no pressure to select one over the other. I elected to go with the option that provided the highest benefit and warranty. Garrett was exceptional in every way from customer service to going over every cost line item. I appreciate the prompt scheduling response and active email text communications. I’m happy to be a reference for future customers. Thank you so much.
- Catherine Best
Cary, NC
Always quick response , good knowledge of problems and timely repair of issues.
- Wilma Guy
Durham, NC
Richard was professional and very nice. He done a real good job in repairing my garage. He is a very well respected guy. Would love having him back for future repairs if needed. Stan
- Stanley Farmer
Chapel Hill, NC
Just had Precision out to fix our garage door and Scotty (the technician) was professional, knowledgeable and courteous. The product he installed is working great - and he even programmed both remotes to work on both garages!
- Mary Beth Knelson
Durham, NC
Scotty Johnson was excellent! He answered all of my questions, explained my options and worked in a timely manner. I am very pleased with the results.
- Patricia Lasater
Durham, NC
Garrett did a great job; was professional, knowledgeable, efficient and very personable...thanks for all your expeditious help!
- Pradeep Poonnen
Raleigh, NC
My technician, Ryan, was excellent. He called when on the way, was on time, and was courteous and thorough. I plan on having my garage door serviced annually by Precision.
- Kathie Chetham
Fuquay Varina, NC
Great experience from start to finish! Sales rep and installers were extremely courteous and professional. A+++
- Jenny Parton
Durham, NC
Thank you for your prompt service and professional, kind service technician. Your company has had a great reputation in the area for a long time and such a quick, friendly response is one of the reasons.
- Carolyn Vaughan
Raleigh, NC
Prompt courteous attention to detail always with a smile
- Sandra
Garner, NC
Richard let us know when he was coming and explained the process in detail.
- Chris Davis
Raleigh, NC
Ryan did an amazing job! Very personable and knowledgeable! Diagnosed the issue and repaired/fixed everything in less than an hour. We couldn’t be happier! I even commented to Ryan how easy the website and chat was to manuever through. What a great service!
- David Kruse
Product:
Hillsborough, NC
You have a top notch Technician, Johnathan Morales . He installed both new garage doors with complete systems; all in a very professional, efficient, & polite demeanor. We are so pleased with our new updated doors.
- Ellen Badis
Raleigh, NC
Evan was very knowledgeable and professional.
- Richard Moore
(919) 500-5059
(919) 500-5059(919) 407-8491
(919) 407-8491(919) 389-2489
(919) 389-2489(919) 670-2799
(919) 670-2799(919) 867-4406
(919) 867-4406(919) 436-2157
(919) 436-2157(919) 706-0191
(919) 706-0191(252) 300-7018
(252) 300-7018Office: (919) 500-5160
300 Dominion Drive
Suite 201
Morrisville, NC 27560
Office: (919) 367-3784
207 W Millbrook Road
Suite 205
Raleigh, NC 27609
Office: (919) 230-6000
636 Holly Springs Road
Holly Springs, NC 27540
Andy Maynard and Donny did a fabulous job repairing our garage door. First of all, they were prompt in their arrival; they were very courteous, knowledgeable and made all repairs very effectively. Andy and Donny truly met all of our expectations. Cudos to both for a job well done! We will surely recommend Precision Door Service to all friends and neighbors. Thanks so much for providing such an excellent service!
- Jim Ferrone