Garage Door Repair in Raleigh, NC - Page 159

Kathie Chetham

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My technician, Ryan, was excellent. He called when on the way, was on time, and was courteous and thorough. I plan on having my garage door serviced annually by Precision.

Jenny Parton

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great experience from start to finish! Sales rep and installers were extremely courteous and professional. A+++

Carolyn Vaughan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thank you for your prompt service and professional, kind service technician. Your company has had a great reputation in the area for a long time and such a quick, friendly response is one of the reasons.

John Teti

They came out super quick and the repair guy was very nice and helpful

Betsy W

Highly recommend Precision. We’ve used their company since 2005 and have never been disappointed. Scotty Johnson was quick to respond, explained everything in detail regarding the issues, and again after the repairs. He is friendly, professional, and very experienced. Thanks, Scotty!

Megan Crouch

Andy and Alfredo were friendly, professional, fun, and respectful. They explained everything, and give me things to be mindful of in the future. I would do business with them again.

Carla Smith

Great to work with. Quick installation. Wonderful follow up.

Chad

Great availability. Great service. Straightforward pricing. Happy with my garage door.

Sandra

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Prompt courteous attention to detail always with a smile

Robert Johnston

PRECISION GARAGE DOORS: A CAUTIONARY TALE: I called Precision Garage Door Service of Raleigh because my garage door (18 months old, new build) started reversing up when ~12 inches off the floor. I was leaving in 2 days on a trip and couldn't leave it open while I was gone. Precision came out promptly and the tech "diagnosed" the problem. He said we had "a perfect storm of small problems" (sounded quite scripted) and he would develop a plan to fix it. He presented 4 options to fix the problem (none of which addressed the door or opener, just the hardware). The options ranged from ~$1100 to ~$2100. Pressed for time, I opted for the $1436 option. The tech then did his "fix". At the end of the $1436 "repair", the problem had not been solved and the doors were still non-functional. The tech then decided he had "misdiagnosed" the problem, and that the opener motherboard was failed and I needed a new opener. He had an opener on his truck that he said they sell for $899, but he could give it to me for an additional $299 upcharge on the initial $1436. I told him that was unacceptable and he should remove the new rollers/springs and put the old ones back on. He the decided to "call his manager". He then offered their $899 opener for free (BTW, this opener sells for $262 at Home Depot, not $900). He swapped it and the door worked fine. At this point I was presented with the itemized bill and it got really interesting. Included was 10 rollers at $35 @. A quick Google Lens check on the item revealed the rollers were $2.50@ on Amazon. So, they charged $350 for $25 worth of rollers. The new spring they installed were billed at $462@, or $858 for the pair. These springs cost $190/pair on Amazon. So, billed $858 for $190 worth of springs. That seems insane, but not compared to the ASF-100 roller bushing that cost $6 at Grainger, they charged me $99 for one. Overall, I was charged $350 + $858 + $99 = $1307 for $221 worth of parts. In case you think these prices reflect an installation charge, not price gouging, I was also charged $129 in labor for the technicians ~2 hours of time. In my opinion, this place is a high cost scam that preys on people that are fed horror stories of what could happen if you don't use their options. My guess is the relatively high Google reviews are from people who don't know any better or are too proud to admit they got scammed. I'm sure wealthy senior citizens are a prime customer target. I will admit, the end product was quite good, just ridiculously overpriced. Do you homework folks, it's always best to look at the 1 and 2 star reviews on Google before selecting a contractor. That's where the dirt lies.

Chris Davis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Richard let us know when he was coming and explained the process in detail.

David Kruse

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Ryan did an amazing job! Very personable and knowledgeable! Diagnosed the issue and repaired/fixed everything in less than an hour. We couldn’t be happier! I even commented to Ryan how easy the website and chat was to manuever through. What a great service!

Ellen Badis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

You have a top notch Technician, Johnathan Morales . He installed both new garage doors with complete systems; all in a very professional, efficient, & polite demeanor. We are so pleased with our new updated doors.

Richard Moore

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Evan was very knowledgeable and professional.

Skip Mericle

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Really superior service and quality of work. Greg was friendly, obviously skilled, and did a really fine job. Nice to have my garage door working so well. Thanks!

Vincent Curci

Professional.on time. Scotty is an asset to the company, very knowledgeable great to work with

Brent Thomas

Great customer service

Marianne Sgarlata

Very professional and courteous.

Brian Meese

Absolutely fantastic experience. Every aspect was great from the initial inspection, pricing, scheduling, install and post-install support. Every member of the staff was personable and professional, they communicated well and helped to evaluate my old door and give me good advice about the trade-offs between repairing vs. replacing. 100% would recommend to a friend and would feel comfortable using them again in the future.

Brandon Hicks

Alfrodo and Andy showed up on time and performed excellent service on my garage door. It’s so much quieter now

John Pickel

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was very pleased with the work that was done. Greg Gray was a pleasure. I would recommend him to everyone. He explained everything in detail. You have a fine associate in Greg Gray.

Michael Bielinski

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Scotty and Betty Lou did an excellent job. They diagnosed the problem and gave us several options. We will continue to use Precision in our future for our garage door repairs. Thank you!

Scott Benninghoff

Chris C was very professional and thorough with the details. Thanks

Patricia Bocian

I placed an online request on a Sunday night. The technician (Alex Glenn) came the next day at the requested time and repaired my garage door opener quickly. Alex clearly explained the problem and what needed to be done. He replaced the broken builder grade part with a more substantial part so I feel confident this won’t happen again. Price was reasonable. I would highly recommend.

Brian Hall

I called the night before to set up an appointment, and had a technician, Garrett, here at 9am the next morning! He called to let me know when he expected to arrive, which is greatly appreciated. Garrett was nothing short of professional. He made sure to walk me through the issues he was seeing and answered all questions. He promptly fixed the issues and walked me through all that he did. In a world where great customer service is becoming harder to come by, it’s reassuring to see that it still exists.

Katherine Woodham

I am very pleased with the work that Precision Garage Door of Raleigh did for me! Greg did an excellent job-- He was timely, neat in his labors and professional from beginning to end!