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about Precision Garage Door
Precision Garage Door of Raleighhas received 1872 reviews, averaging 4.89 Stars:
Raleigh, NC
Fuquay Varina, NC
My install couldn't have been better. Shane is a likable guy that did the installation without a hitch. We really needed it done because our garage contents were exposed due the my daughter taking out the original door by bad driving. John Lefevere wrote up the order. He is a great representative of Precision Doors as well. (I left another review but keep getting prompted to leave a review.)
- Louis E Mauget
Raleigh, NC
A spring broke in our door and we called them at 9 pm at night and they were onsite the next afternoon to repair it. Good service and responsiveness.
- David New
Apex, NC
Precision Garage Door solved my problem of a brokenspring. The people who represent the company were courteous, professional and helpful.
- Algen Carter
Holly Springs, NC
Richard was very personable. Explained problem. Fixed!
- Ella Royall
Rolesville, NC
Excellent service.
- Charles Hawkins
Fuquay Varina, NC
Their service is as good as their website says! They were here within an hour because they were nearby. Fixed in a matter of minutes by a pleasant and professional employee. You get what you pay for!
- Lynne Nelson
Cary, NC
Paul was very good
- Allen Joseph
Product:
Cary, NC
Richard was great and explained my issues/educated me on the garage door. Highly recommend
- Jeremy King
Cary, NC
Scotty Johnson quickly identified the problem and recommended replacement of the garage door opener. Installed it, checked out the system and left in about an hour. Good work.
- Howard Lem
Raleigh, NC
Paul’s customer service was awesome!
- Rita Gray
Willow Spring, NC
These guys were great. I was in a little sticker shock at first but once I was explained what I originally had and what I needed I totally understood. Love the warranty too. Tim was very knowledgeable and quick to knock it out . Answered any question I had.
- Darren Martiano
Wake Forest, NC
I was in need of repair on my garage door track and Paul came out when he was scheduled, explained everything that he was going to do thoroughly, and completed the task in a short amount of time. Very thankful for his efficient work.
- Kevin Meese
Product:
Youngsville, NC
Paul came out and did a great job. Our 20 year old door needed a rebuild. He took us through each step and when finished it sounded like a new door.
- Toni Bilotta
Raleigh, NC
Was pleased with the prompt service. Paul, the service technician, was professional, knowledgeable and did a nice job. Would not hesitate to call them again.
- Jerry C
Product:
Fuquay Varina, NC
Precision garage door service staff were very professional, courteous and helpful. They completed the work in a timely manner and cleaned up after themselves. They did a great job and my new garage door looks great!
- Renee Jackson
Raleigh, NC
Our installers did a GREAT JOB
- Chris Cooper
Chapel Hill, NC
Scotty was on time ,direct, and honest …His advice saved me approx $300.00 …I could not ask more of customer service technician…,
- Charles Price
Durham, NC
Jon was very knowledgeable and personable. I would highly recommend Jon and Precision Garage Door Service.
- Tracy Kochis
Product:
Durham, NC
While I appreciate an advance call from a technician telling me how I should just replace the garage door keypad myself and save some money, clearly that isn’t something I felt comfortable doing. Hence why I called you all in the first place. If a customer doesn’t take you up on the offer of just ‘doing it themselves’ the first or second time, it probably doesn’t make sense to state it a third and fourth time; just adding to the frustration. In the end, yes it was fixed the day I called; hence the three stars. But based on this interaction, I would not recommend this company.
- Bethany Butti
Thank you so much for providing feedback about your experience and bringing this to our attention. This isn't something we instruct our technicians to do unless the customer initiates the conversation. We have had a very lengthy conversation with Paul and used this as a teaching example for the rest of the employees. We appreciate you choosing Precision and please know if we can help in the future, we are here for you. You will certainly not have this kind of interaction again with one of our employees.
Product:
Cary, NC
Greg was very professional and very knowledgeable about the system.
- Larry Snead
Clayton, NC
Greg was very knowledgeable about his work and did a fantastic job!
- Micheal Coates
Garner, NC
Great service and attention provided by Richard McCann who worked on the garage door.
- Robert Gettings
Raleigh, NC
Extremly pleased with Precision Garage Door. Couldn't have asked for a better experience. From our initial call to set an appointment for a sales representative to look at our doors, to internal customer service and communications of process, timeline, scheduling and install; everything they said about timeline and expectations was spot on! Our doors were 27 years old and had both doors, railing, coils relaced along with installing new motors. Andrew was our installer. He did a wonderful job installing the doors as well as explaining about the new insulation, care for the coils and railing and abour our new motors. Again, Precision Garage Doors says it in their name and well deserved ????????????
- TM
Product:
Hillsborough, NC
We discovered our old door opener wasn't working in the morning and Brandon came right out to take a look. He quickly figured out the problems and gave us a list of recommended repairs. He also took a look at our other door while he was here and realized it needed similar maintenance. He worked quickly and ended up installing a new opener for us that is MUCH quieter than our old one. Before leaving he made sure all our remotes, keypads, and car buttons were programmed and functioning well. He was very knowledgeable and friendly throughout the whole visit. I will absolutely call Precision again if we ever have garage door issues again!
- Jason Barile
Product:
Durham, NC
Great job.
- James Davis
Product:
Durham, NC
Five stars for the service rep. Professional, friendly, and fast. He did a great job. One star for the company. Was not told over the phone that a new garage door keypad to be installed would cost $250. Was also not told that I would get charged $75 just for the service rep showing up. Once he told me $250 I almost turned him away but then he said you're going to get charged $75 just for me showing up. Was told that it has to be a special type of keypad entry system and that I couldn't get one at the store. Would not recommend this company at this time. Very disappointed in their billing practices.
- Rufus Reynolds
Thank you for your business and feedback. We are glad to see you were happy with the service Trevor provided, but we are sorry to see you weren't happy with the pricing he provided to you. The call center that handles our scheduling is who you spoke with first. They are supposed to advise you of the $75.00 service fee that will be charged if work is not performed, but would be waived if work is performed. This is a standard fee that almost all service companies charge. All of our calls are recorded so we listened. We apologize that she did not inform you of the fee as she should have and we will address that with the call center. The price of the Marantec keypad wasn't discussed on the call at all. The call center wouldn't have had the pricing for that key pad to provide even if you did ask because they aren't at the job site and wouldn't know what to offer you. As you mentioned in the call, a generic keypad will not work for your motor. We have to specifically order Marantec items to keep in stock to service customers like yourself who have that particular opener. Again, we are sorry you're unhappy with the price and if you would like to discuss further, please call and speak with our service manager.
Product:
Durham, NC
Hi we needed serious help with our garage door motor as we had a car trapped inside and wouldn’t open or close. Tim came and rescued us quickly and installed all the new fixings plus more. Very grateful!
- Gretchen Castorina
Willow Spring, NC
I cannot say enough about the technician, Richard, who came to service my garage door today. He came the same day I called and provided great service. He had everything he needed in the truck to get the job completed while he was here. He explained all of the options available for the repair and also explained some things that may need to be addressed in the future with the garage door itself. He was very courteous, professional and knowledgeable and I would highly recommend him and Precision Door for any garage door services you may need.
- Kathy Hiegel
Product:
Technician: Richard McCann
Apex, NC
terrific!! fast response, easy to schedule, great workmanship
- Mary Amundsen
(919) 500-5059
(919) 500-5059(919) 407-8491
(919) 407-8491(919) 389-2489
(919) 389-2489(919) 670-2799
(919) 670-2799(919) 867-4406
(919) 867-4406(919) 436-2157
(919) 436-2157(919) 706-0191
(919) 706-0191(252) 300-7018
(252) 300-7018Office: (919) 500-5160
300 Dominion Drive
Suite 201
Morrisville, NC 27560
Office: (919) 367-3784
207 W Millbrook Road
Suite 205
Raleigh, NC 27609
Office: (919) 230-6000
636 Holly Springs Road
Holly Springs, NC 27540
Excellent
- Jerry Root