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Reviews for John Patton
Claudia Gray
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Great experience - response time was amazing. Tech - John was informative, understanding and very knowledgeable. Couldn’t ask for better service.
Claudia, Thank you for taking a moment to share with us this positively awesome feedback of your garage door service experience! We appreciate you allowing us the opportunity to serve you! Kind regards,
Judy Miller
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
John Patton was the service technician who provided maintenance and repair services for our garage door. He did a great job of explaining all of our service options, and he did a really good job carrying out the option we chose. Our garage door is now opening and closing very smoothly. We are very happy with the service that Precision Garage Door Service provided.
Judy, We are so thrilled to hear John was able to take great care of you! We take great pride in our dedication to making customers happy and we are so happy to hear this commitment was reflected in your experience with John. Thank you for the opportunity to have served your garage door needs. Regards,
Same day service, pleasant staff, technician was awesome. It sucks when a garage door breaks - but having a company who can fix it quick, who does exactly what they promise for the quoted amount - can’t complain about that!
Rich, We are so thankful for your feedback and your business! We're happy to have you as our customer, call us anytime! Regards, Stephanie Thompson Precision Garage Door of Raleigh
Technician: John Patton
Service: General repairs & installation
The technician John Patton came to my house for a garage door service. The estimate and service was done same day. John was a professional and kind. I recommend Garage Door Sales and Service 100%. The job came with three years warranty.
Jorge, Thank you for taking a moment to share your experience with us. We are thrilled to hear you had such a positive experience with John and Precision Garage Door. We're here to serve you anytime! Regards, Stephanie Thompson Precision Garage Door of Raleigh
Technician: John Patton
Service: General repairs & installation
Steve Wilson
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
We have used Precision before, and their work is very professional.
Hi Steve, We appreciate your continued loyalty and support of Precision Garage Door. You can count on us anytime to take care of your garage door needs. Kind regards,
Technician: John Patton
Service: Garage Door Repair
Michael Parker
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I had broken springs repaired11/10/24. Called Precision and was promptly scheduled for repair. Paid $1,300 for the repair. More expensive than I remembered for previous repairs over the years, but I chose not to get additional quotes for repair. Evening of 12/10/24, I came home and closed the garage door. As the door closed, the door came of the tracks and failed to close properly. Upon closer inspection, the door had also pulled at the bracing between the top of the door and the connection to the garage door opener chain. Obviously, I called Precision to get it checked out again. I had also recalled the tech saying he had adjusted the tracks during the initial repair. I assumed as a courtesy. When I chatted online and called directly, I explained prior service and the current issue. I would have expected, given such a recent service and at such expense, I would have been told we will get someone out asap to take a look. Dissapointed that I was obviously chatting with and speaking to a scheduler who was just giving me the next available time. The soonest that would work was days later. Contacted another Company and they came out with hours and got the door functioning again. Icing on the cake was the tech saying I had paid twice what they would have charged to replace the spings. Just left an overall bad feeling
Michael, We regret to hear you were not satisfied with your recent service experience. We would love the opportunity to further address your concerns and have left our contact information to further address your concerns. Customer satisfaction is of the utmost importance and I want to make this right. I hope to hear from you!
Technician: John Patton
Service: Garage Door Repair
John was a great help getting our garage door repaired. He was quick to answer all my questions and gave good tips to help the longevity of the new parts. As a plus, I did not know a garage door could be that quiet. Thanks for all your help and being available on such short notice!
Michael, We are so happy to hear how pleased you were with your garage door service experience with John. We will be sure he gets the recognition he deserves, he takes great pride in his work and will really appreciate your kind words. Best regards, Stephanie Thompson Precision Garage Door of Raleigh
Technician: John Patton
Service: General repairs & installation
Mike DAVIS
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Scheduling was flexible and efficient . Communication was timely and accurate. Technician was personable and skilled . Overall outstanding experience !
Dear Mike, We appreciate you taking time to share your positive experience with us. We are so glad that John was able to get to you timely fashion and take care of your garage door needs. We're here to serve you anytime! Regards,
Technician: John Patton
Service: Broken Garage Door Spring Repair
Very easy access & appt times. Great company, very professional staff. Would definitely recommend.
Thank you for sharing your experience with us, Lois! So happy to hear we were able to get to you timely and your experience was positive from beginning to end! Warm regards, Stephanie Thompson Precision Garage Door of Raleigh
Technician: John Patton
Service: General repairs & installation
We appreciate your perfect 5 star rating! Thank you for being our customer, Ahmed! Regards, Stephanie Thompson Precision Garage Door of Raleigh
Technician: John Patton
Service: General repairs & installation
Technician John Patton was a pleasure to work with, very knowledgeable and professional, even though to opener did not fail while he was onsite, he gave other options and quotes for new openers, I did have him replace the door rollers and pleased with work. Thanks John!!
David, We really appreciate the opportunity to have earned such high praise. John and the Precision Garage Door of Raleigh team take great pride in their work, you've made our day letting us know we provided you great service! Kind regards, Stephanie Thompson Precision Garage Door of Raleigh
Technician: John Patton
Service: General repairs & installation
Precision Garage Door is one of the best garage door companies that I have experienced. They're professionalism, attention to detail and historical information about what has been performed enable a better solution if problems arise.
Darde, It's not everyday we received such kind and detailed feedback. We appreciate your continued support and glowing review of your experience with us, we can't wait to wow you again! Kind regards, Stephanie Thompson Precision Garage Door of Raleigh
Technician: John Patton
Service: General repairs & installation
John Patton from Precision Garage Door Service installed a new LiftMaster hub, track, and keypads. It couldn’t have gone better. The system works perfectly. John called ahead off arriving, was as pleasant and professional as you could hope for. He took his time walking me through the features. Precision is an absolute treasure of a service. I have now used them twice for different installs, and they are my go-to service, no doubt. I would recommend John and Precision ten times out of ten.
Rob, We are so grateful for your feedback! It means the world to use that appreciated the pleasant and professional service provided by our team, that is our goal and we are thrilled it was reflected in your visit. You can count on Precision Garage Door anytime! Regards, Stephanie Thompson Precision Garage Door of Raleigh
Technician: John Patton
Service: General repairs & installation
I have nothing but good things to say about Precision Garage Door Service. First I was very happy to find out that same day service was possible and at no extra charge. Secondly, John, the tech who came to my house was great. He called me ahead of time with an updated ETA My garage door opener was more than 25 years old and had been repaired before so it really needed to be replaced. John didn't know it would be more than a repair job but he still had all the parts and equipment on his truck to replace it the same day. He did a great job installing the new garage door opener and took away all of the scrap from the old door opener so I didn't have to deal with getting rid of that. On top of that he was a really lovely person, so I couldn't be happier with my experience.
Mary, Your kind words and detailed experience have really, really made our day! We're so pleased John was able to provide you the impeccable service we strive for. Thank you for choosing Precision Garage Door of Raleigh. Warm regards, Stephanie Thompson Precision Garage Door of Raleigh
Technician: John Patton
Service: General repairs & installation
Thank you, Kelly, for your 5 star rating. We're thrilled to have you as our customer. Kind regards, Stephanie Thompson Precision Garage Door of Raleigh
Technician: John Patton
Service: General repairs & installation
Christopher Dawson
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Technician arrived on time. Courteous and professional. Indicated the nature of problems and provided estimate for repairs. Completed work in a timely manner.
Precision Door was able to service my garage door opener on a Sunday. John was professional and very helpful.
Thank you, Bob, for sharing your positive garage door service experience with us. We know repairs are needed at the most inconvenient of times and are glad we could get to you when you needed it the most. Please don't hesitate to contact us if we can be of assistance in the future. Warm regards, Stephanie Thompson Precision Garage Door of Raleigh
Technician: John Patton
Service: General repairs & installation
Rick Rogers
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Our technician, John Patton, was unbelievably professional, knowledgeable and accommodating! Our garage door is now better than new and incredibly quiet. John went over and beyond our expectations and we will refer him and Precision Door every chance we get!!
Technician: John Patton
Service: Garage Door Repair
Rodney Hunter
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Great overall service. The service tech’s was friendly and professional. The service was completed quickly and correctly. I did not have to wait for my service appointment. My replacement system was a little pricey in my opinion, but better than than the original system that came with the house that was built in 2005.
Paul Dejongh
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
We were very satisfied with our experience. We had a garage door malfunction that occurred at 3:30 PM on a Saturday afternoon, in which the door was halfway closed and jammed so that we could not get our cars out. I went to Precision's website which was easy to use to schedule service that same afternoon. The technician arrived as scheduled, was knowledgeable and courteous and diagnosed the problem quickly. He gave us a quote for the work to repair the door with options. We elected to go with the "best" option because our door was old and had not been serviced in a long time. He completed the repair work that afternoon and our garage door was up and running again.
Kate Mcqueen
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
John was incredible! He arrived exactly on time, thoroughly examined our door and discovered some additional issues we were unaware of and provided a range of options. He explained in great detail our purchases and how to operate them.
Michael Parrish
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
John came out the very next day after I called. He was very professional and knowledgeable. He replaced both keypads on our two garage doors. They were 20 years old and working great. I also had some other questions that he was able to answer. Very nice person. John made sure the garage doors were working and we tested them multiple times before he left. He explained the work that he was doing and the price was very much in line with what was quoted in the estimate when I called to schedule the appointment.
John arrived at my home earlier than expected and was absolutely great. He got our new opener installed and showed me how everything worked. Very nice man and would recommend him highly.
Thank you, Bobby! We appreciate your feedback and we're so glad we earned 5 stars! The Precision Garage Door of Raleigh team is always happy to help. We're here anytime you need us! Kind regards, Yani Yough Precision Garage Door Service
Technician: John Patton
Service: General repairs & installation
Rick Merrill
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Very good service installer was great.
John did a great job. He really knew what he was doing and took time to explain what he was going to do to repair the problem. I highly recommend this group.
Thank you so much for your kind words, Henry! We're so glad that you're happy with our service. Your satisfaction is our top priority, and we're always happy to help. If you have any questions or concerns, please don't hesitate to reach out. We're here for you!
Technician: John Patton
Service: General repairs & installation
Dan Kemp
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
John was prompt, patient, professional and efficient. I appreciate his work ethic and scope of knowledge. Stay the course.
Technician: John Patton
Service: Garage Door Opener Repair
Service was wonderful price was wonderful and Joe Patton was very nice and knowledgeable with every question I asked!!!!! Thanks precision for fixing my garage
Thank you, Timothy! We appreciate your feedback and we're so glad we earned 5 stars! The Precision Garage Door of Raleigh team is always happy to help. We're here anytime you need us! Kind regards, Yani Yough Precision Garage Door Service
Technician: John Patton
Service: General repairs & installation
John Pattan arrived when he said he would, was professional, courteous, knowledgeable, personable and fixed our garage door expertly. Highly recommend.
Thank you for your review, Edward! We're so glad we earned 5 stars! The Precision Garage Door of Raleigh team is always happy to help. We're here anytime you need us! Kind regards, Yani Yough, Precision Garage Door Service
Technician: John Patton
Service: General repairs & installation
Had an excellent experience with Precision Garage Door Service. They were immediately responsive when I called after 10:30PM on a Friday night, scheduling me for between 8 and 12 the next morning. By just after 8AM, John called to let me know he was on his way. John was professional, courteous, and knowledgeable, explaining in clear language what was wrong, my options for repair, and how much it would all cost. He also patiently answered all my questions about repair and maintenance. By 10AM, the garage door was fixed, I could get my car out, I'd gotten my Saturday back, and I have a 3-year warranty on the work to boot. I highly recommend Precision and will be using them in the future when needed! Thank you, again, John!
Thank you so much for taking the time to write such kind words, Osamudia! We really appreciate your business and your feedback. We are so happy that you had a great experience with Precision Garage Door of Raleigh. We are here any time you need us! Kind regards, Yani Yough, Precision Garage Door Service
Technician: John Patton
Service: General repairs & installation
Tricia Hamlett
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
John was on time, professional and very courteous! Thanks for taking the time to give us options and explaining each of them to us! I would highly recommend Precision to all my friends and neighbors.