Garage Door Repair in Raleigh, NC - Page 35

Jim Carroll

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Evan did a great job fixing our door. I called on a Saturday at 2PM and he was here at 4PM. He was even able to get us some warranty repair transfered from the previous owner. He we professional and courteous.

Lois Mevs

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Today I heard a beeping and found it was the garage door battery. I called your company and a technician, Scotty Johnson, was here within a couple of hours. He was knowledgeable, professional, courteous and a pleasure to work with, and quickly installed a new battery. I have had the pleasure of working with your company in the past to replace the opening coil, and a door panel. It has always been a positive experience.

Rick Merrill

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very good service installer was great.

Michael Bagnasco

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Scotty was our tech and he was quick and honest with no trying to upsell. He was very professional and went over his entire inspection with me and all the cost options. He had everything he needed on the truck and was able to get our garage fixed ASAP.

John Wright

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent visit. Scotty was here within 45 minutes. He quickly diagnosed the issue (garage door opener not working) and corrected the issues within 20 minutes. Great job and Scotty was personable and friendly.

Jim Ferrone

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Andy Maynard and Donny did a fabulous job repairing our garage door. First of all, they were prompt in their arrival; they were very courteous, knowledgeable and made all repairs very effectively. Andy and Donny truly met all of our expectations. Cudos to both for a job well done! We will surely recommend Precision Door Service to all friends and neighbors. Thanks so much for providing such an excellent service!

Ann Shirilla

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was very, very pleased with Scott my repair man! The door opens like it never had a problem And he answered all my questions! He was very courteous ! Ann Shirilla

Karen Lewis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Scotty was an excellent repairman! God bless you Scotty!

Lawrence Sarmiere

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had my garage door replaced by Precision in 2011 and had it serviced recently to make sure all was still in working order. Running strong! My tech, Ryan Joyce, was informative and answered all my questions. After 13 years, still happy with the initial install and prompt servicing. Keep up the good work and highly recommend if you are considering a new garage door!

Susan Calloway

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision Door Service was excellent. Greg was very knowledgeable and professional, skilled and on time!!! I am very pleased with the service from Greg at Precision!

Shirley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Chris was terrifc. He was on time, kept me informed and did a great job getting my door to work Precisely.

James Green

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our technician was Evan Kopel. He arrived on time. He diagnosed the problem with the garage door. He offered basically to repair the door function or to completely service it as new. We were thoroughly pleased with Evan's knowledge and service and would highly recommend him to any customer who needs garage door repairs.

Don Torino

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

When my garage door got "hung up" (off its tracks), I called Precision (in Morrisville, NC) and was impressed that they sent out a service tech that afternoon. Richard (the tech) did a great job at realigning our door quickly and proficiently. When I mentioned the possibility of replacing the door, he was able to transition into an effective salesperson for his company, providing brochures, advice, and even a quote immediately. I did request, and receive, a few other estimates from other companies. While Precision's estimate was about $700 more than the next nearest estimate, I decided to go with Precision because of the excellent customer service I received from Richard. That's when it all went south. A week after receiving the quote, I tried calling the local franchisee, only to be directed to the national customer service center. First call, I was disconnected after being on hold for ten minutes. Second call, I was directed to a button prompt system that wouldn't recognize button presses. Third call, I finally got through to a rep who connected me to the local office, though I was put on the same "hold" system for another ten minutes before I gave up. Not wanting to give up on Precision, I reached out to Richard (who had the foresight to give me a business card with his cell phone number when I first met him). He explained how the GM and Sales Manager were both off that day, and that the manager left in the office was pretty new at the job and wouldn't be able to handle my questions. I was told I'd get a call back on Monday. That was two weeks ago. I haven't talked with any one from the company since Richard. It's hard to underestimate the frustration of TRYING TO PURCHASE FROM A LOCAL COMPANY, only to be stymied the entire way. It's really a shame. My experience with the service tech (Richard) couldn't have gone better, and for that reason alone, I was willing to pay the highest quote for a replacement garage door. However, the rest of my experience with Precision told me that they were an unreliable company, at least as it referred to sales. Frankly, if they were the LOWEST quote, I still wouldn't use them again. Blessings to Precision if they're so busy and successful that they can simply ignore a new customer trying to purchase a $4000 garage door. However, if they aren't that lucky, they should consider hiring Richard to be the face of the franchise. He truly understands the increasingly-rare skills of customer service. Interestingly, in the email I received soliciting this review, the owner of the franchise said, "If for any reason you are not totally satisfied, I would consider it a favor if you called and gave me the opportunity to redress the situation." Unfortunately, that strategy only works if you take me up on that opportunity to redress the situation. I get that a business only wants positive reviews, but I hope that this business understands how they failed to earn that and takes steps to address these shortcomings.

Rick Herr

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Wonderful experience! Our tech, Scotty Johnson, did a great job on replacing our springs, cables and overall maintenance. From initial phone call to completed job within 2 hours, was professional and stress free. Many thanks and would definitely recommend.

Joseph Jarocki

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

First of all, most excellent response time - I called the office early in the AM - scheduled from 12 to 4. Service tech arrived later in the AM. Big thank you! Backed into the garage door, knocked 8 rollers out of the track. Mr Scotty Johnson showed up, looked at the door and determined that it was all good. Bing, bang, and a boom the double door was back on track and functioning perfectly. As an aside, the door popped one of the side finishing strips with the wind gaskets off - no sweat, Scotty stapled it back on - all's well with my door. Scotty recommended rollers with a longer shaft which will, hopefully extend the life of the door. Scotty called earlier than expected, which was a big plus. Courteous, and professional - a most awesome service representative of Precision Garage Door.

Joy S.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was very happy with the quick service and repair. Scotty was prompt and pleasant.

Dave Grupy

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I knew the name, Tim was very professional and even came a little early! Fixed my door quickly and cleaned up perfectly. Thanks Tim great job!!!

Tim Ramann

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Evan was thorough in his explanation in the repairs he performed and the repairs he recommended.

Kevin Shwiner

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I always use Precision Door. Chris came out quickly and gave me 3 options for my door opener Replace it very quickly and explained what was done. Highly recommend this company for all your garage door repair

Izabella Costello

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Scotty and Saul were great! Very professional, knowledgeable, and made the entire process as easy as possible. 10/10 would recommend!

Dave Vondergathen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mr. McCann was awesome. All of the parts needed and extent of labor was explained so I could understand. Richard is a great ambassador of Precision. The only disappoint was the cost of repairs…. $1550 Tell Richard ‘thanks’!!

Catherine Best

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I am a repeat customer. I had such a positive experience the first time we needed help so when our detached garage had a failure I called. Within 45 minutes Garrett was here to assess the situation. He provided 3 service options with no pressure to select one over the other. I elected to go with the option that provided the highest benefit and warranty. Garrett was exceptional in every way from customer service to going over every cost line item. I appreciate the prompt scheduling response and active email text communications. I’m happy to be a reference for future customers. Thank you so much.

Wilma Guy

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Always quick response , good knowledge of problems and timely repair of issues.

Stanley Farmer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Richard was professional and very nice. He done a real good job in repairing my garage. He is a very well respected guy. Would love having him back for future repairs if needed. Stan

Mary Beth Knelson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Just had Precision out to fix our garage door and Scotty (the technician) was professional, knowledgeable and courteous. The product he installed is working great - and he even programmed both remotes to work on both garages!

Patricia Lasater

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Scotty Johnson was excellent! He answered all of my questions, explained my options and worked in a timely manner. I am very pleased with the results.

Pradeep Poonnen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Garrett did a great job; was professional, knowledgeable, efficient and very personable...thanks for all your expeditious help!

Kathie Chetham

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My technician, Ryan, was excellent. He called when on the way, was on time, and was courteous and thorough. I plan on having my garage door serviced annually by Precision.

Jenny Parton

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great experience from start to finish! Sales rep and installers were extremely courteous and professional. A+++

Carolyn Vaughan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thank you for your prompt service and professional, kind service technician. Your company has had a great reputation in the area for a long time and such a quick, friendly response is one of the reasons.