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Reviews for John Patton
Keith Hood
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Everything was great. Quick and efficient service. Arrived on time and very friendly.
Hey there, thank you so much! We appreciate you so much. Have a great week! Reach out for any help from our Precision Garage Door Service team. We are here for you - reach out any time! Thanks again.
Technician: John Patton
Service: Garage Door Repair
Ken Harvey
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Excellent service. The technician John was very knowledgeable about the issue and repaired the broken spring and cable very quickly. They also came the next day, very fast service.
Hey there, thank you so much! We appreciate you so much. Have a great week! Reach out for any help from our Precision Garage Door Service team. We are here for you - reach out any time! Thanks again.
The tech was polite and professional. He explained the service he would be providing and showed me three other estimates one of which I will probably do if I have any more issues. He performed the service I had chosen and was on his way.
Thanks for your review, Charles. It's great to hear that our technician was polite and professional while explaining the service options. We're here for any future garage door needs.
Technician: John Patton
Service: Garage door consultation,General repairs & installation
My 2 car garage door fell off one of the tracks . The first place I called was Precision. There was a $95 service fee, which would be included in the estimate. I was ok with this as it was an emergency situation and they offered same day service. The estimate came out to over $400. Since I was already on the hook for $95 (which is what they're banking on), and they were able to come out so quickly, I agreed to the quote. The job took exactly one hour with one technician, there were no parts that needed to be replaced. The track was bowed and was able to be pulled back into place by hand and the cable had to be reattached. The technician offered a $25 coupon, but after tax it was still over $400. Be aware that this is a franchise company and technicians work primarily on commission so it's beneficial for them to upcharge. There are multiple businesses that offer FREE estimates as well as same day service at a more affordable rate. My technician John Patton was very skilled, but due to the exhuberant pricing I will be going with a different company for future services. Also, I question the validity of so many positive reviews as my first review was deleted after having followed the review link sent to me by Precision which filters through a 'reputation manager' platform called liftify. All the review replies you see are all IA generated using the same software. This time posted my review directly through Google.
We are sorry to hear about your pricing concerns and this review. We understand your frustration and value your feedback about our service costs. However, we wanted to note that our team talked and review internal notes and there doesnt seem to be anything on our end that shouts anything was wrong. As you stated yourself, "..John was very skilled, but due to the.." , we appreciate that! John and our team are skilled and we take great pride in knowing they can always be here to assist and help you! John charged the standard hung door fee ($400) waived the service fee and gave you an additional $25 off. We didnt hear anything directly until this review or in our notes so we are shocked some to hear and see this 1 star. Our estimates and other companies specials are not secret, a lot of them are openly published on websites, social media, in reviews, across brochures and in mailers. This is not a secret and we are glad people have the opportunity to shop around, review their estimates and choose a company that aligns best with them. We are here if you would like to discuss this directly further. Thank you! Please contact (919) 874-1012 to discuss your experience.
Technician: John Patton
Service: General repairs & installation
Garage door issue was quickly found and repaired. Representative was quite helpful and customer oriented.
Thanks for sharing your experience, James. It’s great to hear that our representative quickly identified and repaired your garage door issue. Your feedback about our customer-oriented service is appreciated.
Technician: John Patton
Service: General repairs & installation
Bob Brantley
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I just wanted to drop you a note to let you know how pleased my wife and I are with the pair of new overhead doors that you supplied and installed last year. Nothing but praise do we have. We called you to come out and help us with an annoying issue that had just showed up about 2 weeks ago. Your service tech, Mr. John Patton, out here today. He was right on time. He was very well trained and extremely polite. He quickly determined our issue and showed me how we had disturbed direction of the laser on each side of one door. He spent a total of 20 minutes redirecting the beam and doing a thorough system check out. Great service. Mr. Patton is a real asset for Precision Garage Door Service.
Hello! Thank you for the rave review and stars. We appreciate you sharing and providing feedback into your visit. Our Precision Garage Door Service team appreciates you sharing and supporting our business as well as letting us solve your garage door concerns. Thanks so much! Have a great week!
Technician: John Patton
Service: Garage Door Opener Repair
John was amazing, he took the time to explain everything, he was upfront about costs but definitely left the decision of why I was comfortable with up to me.. John was polite and courteous. He completed the accurately and in a very timely manner.
Ciani, thank you for your review. We're pleased to hear that John provided clear explanations and completed the work promptly. Your comfort with the process is important, and we're glad you had a positive experience with our garage door services.
Technician: John Patton
Service: Garage door consultation,General repairs & installation
Shelia Zeplin
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
John was great!! He was very respectful, knowledgeable, and resolved the issue timely. Tuneup was also completed. Very pleased with the service.
Technician: John Patton
Service: Garage Door Repair
Patty C
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
We have used Precision Garage Door Service for many years and have always been very pleased with the quality of the service. The technicians are knowledgeable and thorough, and they recommend products/services that are truly necessary. And when we've needed emergency service, they responded immediately.
Technician: John Patton
Service: Garage Door Repair
Greatest overhead door company! We needed serious help for two doors on the house garage & one door at the farm shop. They had been in non-stop use since 1997 and not serviced for more than 7 years! We expected they would need replacement but Precision's skilled service technician serviced, repaired and adjusted all 3 which now working like brand new doors! Thank you to Precision Garage Doors and their awesome service technician John Patton for a fantastic job!!!
Thanks, Susan, for your detailed review. It's great to hear that our technician John was able to service and repair your garage doors, making them work like new again. Your trust in Precision Garage Door Service is appreciated!
Technician: John Patton
Service: Garage door consultation,Customer support
John was on time, very polite, professional and totally rocked getting my issue easily addressed, also had him install a new seal on the bottom of the door. Answered each question I had. Thank you for getting right on this.
Thanks for your review, Sandra. We're pleased John was able to address your garage door issue and install the new seal efficiently. Your questions are always welcome!
Technician: John Patton
Service: General repairs & installation
Professional, on time, great service.
Mustafa, thank you for your positive feedback. It's great to hear you found our service professional and timely. We strive to provide excellent garage door solutions in Raleigh.
Technician: John Patton
Service: General repairs & installation
I’ve had them out to repair my two garage doors. Both times they gave excellent and professional service.
Thanks for sharing your experience, Luca. We're pleased to hear you received excellent and professional service during the repairs of your garage doors. Your satisfaction is important to us!
Technician: John Patton
Service: General repairs & installation
They were able to come out the same day to fix our garage door.
Thanks for your review, Julie. It's great to hear we could provide same-day service for your garage door repair. We’re here for any future needs!
Technician: John Patton
Service: General repairs & installation
These guys are terrific! Got an appt quickly and the tech did amazing work. Replaced parts that were shot, and pointed out things that may need service in the future. I highly recommend them!
Thanks for the great review, Powell. We're pleased you received prompt service and found our technician's work helpful. Your recommendation means a lot!
Technician: John Patton
Service: Garage door consultation,General repairs & installation
Mary, thank you for your five-star review! We're pleased to hear you had a positive experience with our garage door services in Raleigh. Your support is appreciated!
Technician: John Patton
Service: Garage door consultation
John was on time and provided excellent service. He was knowledgeable and was able to fix the problem in a timely manner.
Thanks for the positive feedback, Frank. It's great to hear that John was timely and knowledgeable in fixing your garage door issue. Your experience highlights our commitment to efficient service.
Technician: John Patton
Service: General repairs & installation
Joan Oliver
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
John and Bradley did a wonderful job on replacing my garage door opener and replaced the bottom seal on my garage door. John took the time to explain all options to me and even programmed my car to the new opener. Timely and efficient - highly recommend!
Hi! Thank you for the feedback, review and rating. Our Precision Garage Door Service team appreciates your business, support and insight. Have a great day! Reach out for any further garage door needs.
Spring broke on a Saturday with no way to get vehicles out of the garage. Called Precision after calling my normal garage door company (which was closed). I was given an appointment with a 11 to 3 window. Precision stayed in touch and John Patton was dispatched to our home. He arrived on time and was a joy to work with. He upgraded the springs, put in new cables and new spring anchor plate and tuned up the mechanics. John was professional and answered all my questions.
Thanks for your detailed review, Donald. We're glad John was able to help with your garage door repair, including the spring upgrade and tuning. Your experience reflects our commitment to quality service in Morrisville.
Technician: John Patton
Service: General repairs & installation
John and his associate Tech, “The Constrictor”, announced their arrival via text, which included respective photo(s) and pertinent information. They arrived with a precise eta and an air of professionalism. They efficiently assessed and diagnosed the problem, and provided options for me to choose from to address the problem. Once decided, they executed the repairs expeditiously. Great work!
We really appreciate you taking the time to leave us a review Kim. Thank you for the review and comments.
Technician: John Patton
Service: Garage door consultation,General repairs & installation
Great service received, John Patton was our technician he did an excellent job. It was our first time calling Precision for maintenance and service, will call again.
Thank you for taking the time to leave us a review, Efrain. We appreciate your positive feedback and are glad to hear that you had a great experience with our local Holly Springs, NC team.
Technician: John Patton
Service: General repairs & installation
Sanford Pittenger
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Professional, knowledgeable technician (John). Outstanding job! Thank you.
Hi! Thank you for the wonderful review, thoughtful feedback and further insight into your visit with our Precision Garage Door Service team. We are always here for your kind words and for choosing us for your garage door needs, questions, concerns. We appreciate you taking the time to share with us! We're always here for your garage door needs. Thanks again!
Thanks for the five star review, Carl!
Technician: John Patton
Service: General repairs & installation
The spring for the garage door finally broke after 22.5 years, and Precision sent a technician out same day I called (called on a Monday, the break happened on the previous Friday night). The technician, John, showed up for the repair. Knew exactly what was needed, and presented me with the options. The rails and door are still in great shape, it was the cables, bearings and other parts showing wear. Basically he replaced all of the hardware for the door, explained the springs to me and made sure the door worked. The door is quieter now. I would recommend them to anyone.
We appreciate your positive review, Sean! Thank you for your recommendation and we are glad to hear that you had a great experience with us.
Technician: John Patton
Service: General repairs & installation
My tech was great !!
Thanks for taking the time to leave a positive review, Carol. We appreciate your review and feedback. We are glad to hear that you had a great experience with our local Wake Forest, NC team.
Technician: John Patton
Service: Garage door consultation,General repairs & installation
Debra H.
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
John with Precision did a great job. After the installation, he went the extra mile to make sure everything was programmed to our door that would be helpful. Highly recommend!!
Wonderful review and love to see this! Our internal team here at Precision Garage Door Service appreciates your feedback, insight and kind words. We are always here for you and yours! Have a lovely week ahead and reach out for any further garage door concerns, questions and needs! Thanks again!
Bill Mccurdy
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Precision Garage was prompt, plolite, and thorough. A pleasure doing business with them.
Hi, thank you for the wonderful 5-star review! We appreciate you sharing, providing clarity and feedback. We are always here for you and yours. Have a great rest of your day and reach out for any further garage door needs, questions or concerns! Thanks so much!!
Technician: John Patton
Service: Garage Door Repair
John Patton provided excellent consultation and service from start to finish. He explained things well, clearly laid out our options, and ensured we were fully satisfied before leaving. Replacing a garage door opener out of nowhere is never fun, but the experience that John and Precision provided was great. Will definitely use them for any other needs in the future
Thank you for choosing Precision Garage Door Service, Kyle! Our team is dedicated to providing quality service to all our customers. We appreciate your feedback and look forward to serving you again in the future!
Technician: John Patton
Service: General repairs & installation
John did a terrific job replacing our old garage door parts. He was courteous and helpful with any questions I had.
We really appreciate you taking the time to leave us a review Greg. Thank you for the review and comments.
Technician: John Patton
Service: General repairs & installation
We had a wonderful experience with Precision Garage Door Service previously. John Patton was great - he arrived right on time, took the time to explain all the options for our garage door repair, and completed the job in about an hour. The quality of work was excellent! We're definitely planning to use this company again in the future!
Thank you for your positive feedback, Lucie! We're thrilled to hear that you had a great experience with Precision Garage Door Service and that our team was able to provide you with efficient service. We appreciate your support and look forward to serving you again.
Technician: John Patton
Service: Garage door consultation,General repairs & installation,Service not listed