Richard McCann has received 476 reviews, averaging 4.95 Stars!

About Richard

Richard has been a dedicated service technician for over three years with Precision. He thrives on challenges that spark his creativity and finds great satisfaction in resolving problems. In his downtime, Richard enjoys fabrication/welding, restoring cars, and woodworking.
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Reviews for Richard McCann

James Rakshys

Google 1 2 3 4 5

Richard was great. He did a very good job and replaced all of my garage door components quickly.

Response from Ashley Gammon, General Manager Business Owner

Thank you for your feedback! We're glad to hear Richard provided excellent service and quickly replaced your garage door components. Your satisfaction is important to us!

Richard McCann

Technician: Richard McCann

Service: General repairs & installation

Liz Wilson

Google 1 2 3 4 5
Durham, NC 03/31/2023

We recently purchased a home and the garage door was broken when we bought it. We were able to quickly and easily schedule an appointment with Precision Garage Door Service. Richard McCann got the work done quickly, explained what he did as well as some future maintenance tips, and was super friendly to boot! I'll definitely be using them in the future if we need repairs again.

Response from Ashley Gammon, General Manager Business Owner

Thank you for your kind words about Richard McCann and your positive experience with our service. We're glad we could assist you with your garage door needs and provide helpful maintenance tips. We look forward to serving you in the future!

Richard McCann

Technician: Richard McCann

Service: General repairs & installation

Steve T

Google 1 2 3 4 5
Apex, NC 03/28/2023

Andy was very professional and I trusted that what he told me was true. $1500 for a complete rebuild of bearings/springs/rollers/etc for my 28 year old door. That’s a lot of money but worth it, in my opinion, for a door that has not had anything replaced ( other than a spring) in a long time. (Only $50 per year!)

Response from Ashley Gammon, General Manager Business Owner

Thank you for your positive review! We're glad to hear that Andy provided professional service and that you found the rebuild worth the investment. Your satisfaction is important to us!

Richard McCann

Technician: Richard McCann

Service: General repairs & installation

Bill Stronks

Google 1 2 3 4 5

Very good experience with your tech. Thanks

Response from Ashley Gammon, General Manager Business Owner

Thank you for your positive feedback! We're glad to hear you had a great experience with our technician. Your satisfaction is our priority.

Richard McCann

Technician: Richard McCann

Service: General repairs & installation

Leslie Johnson

Google 1 2 3 4 5
Raleigh, NC 03/26/2023

I called Precision Door Service due to my garage door not opening all the way. They were able to get a technician to my house within a couple of hours. The technician, Mike, was able to quickly assess the situation and make the necessary repairs as he had the replacement parts in the truck. He was knowledgeable, polite and professional. Thank you for coming out on a rainy Sunday to help us out!

Response from Ashley Gammon, General Manager Business Owner

Thank you for your positive feedback! We're glad Mike could assist you promptly and make the necessary repairs. Your satisfaction is important to us.

Richard McCann

Technician: Richard McCann

Service: General repairs & installation

Anthony Verderese

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5

Richard was fantastic. Knowledgeable and discussed what was best to maintain the garage door. Would recommend him overall for best service and professionally

Richard McCann

Technician: Richard McCann

Service: Garage Door Repair

Philip Hall

Google 1 2 3 4 5
Raleigh, NC 03/21/2023

Richard was terrific and helped us very quickly and professionally.

Response from Ashley Gammon, General Manager Business Owner

Thank you for your feedback! We're glad to hear Richard provided quick and professional service. Your satisfaction is our priority.

Richard McCann

Technician: Richard McCann

Service: General repairs & installation

Arilus Gunter

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Raleigh, NC 03/18/2023

Richard was professional , friendly, and fast! I would definitely recommend him personally and this company! Excellent work. Five stars!!

Richard McCann

Technician: Richard McCann

Service: Broken Garage Door Spring Repair

John Ke

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Durham, NC 03/17/2023

Great job done for garage door repair!

Richard McCann

Technician: Richard McCann

Service: Garage Door Repair

Product: Cables

Marita Gallagher

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Garner, NC 03/14/2023

I am very pleased with the work done and am impressed by the work ethic and courtesy of Richard McCann . He called before he came and did a thorough repair. Richard is a definite credit to your company!!

Richard McCann

Technician: Richard McCann

Service: Garage Door Repair

Jim Triandiflou

Google 1 2 3 4 5
Cary, NC 03/11/2023

Richard was knowledgeable efficient, and communicated well. He did a great job. Thank you.

Response from Ashley Gammon, General Manager Business Owner

Thank you for the positive feedback! We're glad to hear Richard provided knowledgeable and efficient service. Your satisfaction is important to us.

Richard McCann

Technician: Richard McCann

Service: General repairs & installation

Julie Pedraza

Google 1 2 3 4 5
Cary, NC 03/10/2023

Buyer beware! I called ahead of time to ask how much it would cost to fix a broken spring on our garage door. They told me between $139-$289. So, I had them come out, thinking that the max we would pay would be $289. Our bill ended up being $722! The technician told me they always have to replace 2 springs together even though only 1 was broken (so it's double the cost they told me on the phone) PLUS a spring replacement requires a bracket replacement. If I had known it would be $722, I would have made several other phone calls to other places! I don't appreciate the lack of transparency in pricing, and found them to be very misleading.

Response from Ashley Gammon, General Manager Business Owner

Thank you for providing your feedback. We understand you are unhappy with the pricing but we listened to your recorded call to make sure you were advised ahead of time of the estimated pricing PER spring, the service fee and that the technician would have to provide you an exact quote once he evaluated the door. Full transparency was provided and by advising you that the technician would have to provide the exact quote, there was no misleading. Once the technician evaluated the door, he provided all options and a very detailed explanation of what your door needed and even what would happen soon regarding parts that need replacing (that were declined). Your spouse chose to move forward with the provided recommendations and quote. At any point in time before approving the work, you or your spouse could have declined the service. The reason we (and most other companies) will not just replace one spring is they typically have the same life span and will need to be replaced very soon after if not done at the same time. It's also for the safety of our technician to not have to wind and rewind the spring that is old, as it can break in their face causing harm. If you have further questions or concerns, we would be happy to speak with you. Please don't hesitate to call and speak with our service manager. Thank you.

Richard McCann

Technician: Richard McCann

Service: General repairs & installation

Fred Williams

Google 1 2 3 4 5
Raleigh, NC 03/03/2023

Had a spring that broken this afternoon. I called and within 2 hours, Scotty Johnson was here to check it out for me. He was friendly and professional, and quickly provided me with a good quote. Less than two hours later, I was back up and running! Fast, prompt, professional service!

Response from Ashley Gammon, General Manager Business Owner

Thank you for the positive review! We're glad Scotty provided prompt and professional service for your broken spring. If you need assistance in the future, feel free to reach out.

Richard McCann

Technician: Richard McCann

Service: General repairs & installation

Mary lou Price

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Cary, NC 02/27/2023

Can always get service same day or within a day. Techs are always pleasant and knowledgeable

Richard McCann

Technician: Richard McCann

Service: Garage Door Repair

Product: Springs

Victor Valle

Google 1 2 3 4 5
Raleigh, NC 02/26/2023

Just had a garage door spring replaced. My technician, Richard, provided outstanding service. He did an excellent job of outlining what had to be done and what options were available.

Response from Ashley Gammon, General Manager Business Owner

Thank you for your positive feedback! We're glad to hear that Richard provided outstanding service and clearly explained your options during the garage door spring replacement. Your satisfaction is our priority!

Richard McCann

Technician: Richard McCann

Service: General repairs & installation

Steve Myrick

Google 1 2 3 4 5

I called because my garage spring snapped around 8pm and they had someone out by 10am who was able to assess and fix my door within an hour. Richard was very helpful and provided multiple options on how we could fix the door based on budget. It’s back and working better than ever! Highly recommended.

Response from Ashley Gammon, General Manager Business Owner

Thank you for your positive feedback! We're glad Richard was able to assist you promptly and provide budget-friendly options. Your recommendation means a lot to us!

Richard McCann

Technician: Richard McCann

Service: General repairs & installation

Susan Robbins

Google 1 2 3 4 5

Very prompt service. Extremely nice service tech, really knows his business.

Response from Ashley Gammon, General Manager Business Owner

Thank you for your positive feedback! We're glad to hear you had prompt service and found our technician knowledgeable and friendly. Your satisfaction is important to us!

Richard McCann

Technician: Richard McCann

Service: General repairs & installation

Fred Niemi

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Cary, NC 02/22/2023

Richard was excellent. He diagnosed the issue, explained several options and installed the new opener efficiently. He did a great job explaining everything and getting everything set up. Thanks!

Richard McCann

Technician: Richard McCann

Service: Garage Door Opener Install

Product: Garage Door Opener

Estela Estrada

Google 1 2 3 4 5
Apex, NC 02/17/2023

Richard McCann from Precision was just great. he addressed my immediate garage door issues and also informed me of potential areas that could need service in future. He worked fast and was thorough. Highly recommend this company!

Response from Ashley Gammon, General Manager Business Owner

Thank you for your positive feedback! We're glad Richard was able to address your garage door issues and provide thorough service. Your recommendation means a lot to us!

Richard McCann

Technician: Richard McCann

Service: General repairs & installation

Charles Reed

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Durham, NC 02/08/2023

Had a very great experience today, led by Richard McCann. Very professional, very knowledgeable...He sought ways to maximize not only my cost financially but also my peace of mind for the repair and longevity of it...I would highly recommend this company and would not hesitate to refer anyone in need of garage repair, installation, etc., to specifically ask for Richard. Thank you for the customer service & prompt handling of my need!

Richard McCann

Technician: Richard McCann

Service: Broken Garage Door Spring Repair

Product: Springs

Greg Goode

Google 1 2 3 4 5
Raleigh, NC 02/08/2023

Very professional and prompt! I called them at 1:20 to set an appointment and they arrived an hour later. Had my door working before 4. Wow!

Response from Ashley Gammon, General Manager Business Owner

Thank you for your positive feedback! We're glad to hear about your prompt service experience. If you need assistance in the future, feel free to reach out.

Richard McCann

Technician: Richard McCann

Service: General repairs & installation

Al Rankin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Durham, NC 02/06/2023

Have used Precision for more than 10 years. Very happy with the service.

Richard McCann

Technician: Richard McCann

Service: Garage Door Repair

Product: Springs

Veronica Wease

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Apex, NC 02/06/2023

It was a great experience working with Richard this morning. He was pleasant, knowledgeable and detailed. He helped me explained my garage door setup, the status of repair and what to expect in the future. He provided different repair choices and a quotes for each. He was very personable. The awesome ratings you all have as a company are well deserved. You made a good choice with Richard as an employee! I’ll call again when needed. Thank you.

Richard McCann

Technician: Richard McCann

Service: Garage Door Repair

Ketty Thelemaque

Google 1 2 3 4 5
Durham, NC 02/02/2023

Richard was so efficient and helpful.

Response from Ashley Gammon, General Manager Business Owner

Thank you for your positive feedback! We're glad to hear Richard provided efficient and helpful service. Your satisfaction is important to us.

Richard McCann

Technician: Richard McCann

Service: General repairs & installation

Jay Rudinsky

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Apex, NC 02/01/2023

Richard McCann was fantastic. Very knowledgeable and friendly

Richard McCann

Technician: Richard McCann

Service: Broken Garage Door Spring Repair

Paolo Bermundo

Google 1 2 3 4 5

Good communication and craftsmanship.

Response from Ashley Gammon, General Manager Business Owner

Thank you for your positive feedback on our communication and craftsmanship. We appreciate your support and are glad to hear you had a great experience with Precision Garage Door Service in Wake Forest.

Richard McCann

Technician: Richard McCann

Service: General repairs & installation

Charles Jennings

Google 1 2 3 4 5
Raleigh, NC 01/26/2023

Called to get my opener replaced and have the torsion springs rebuilt, and they were able to get someone there same day to compete the work.

Response from Ashley Gammon, General Manager Business Owner

Thank you for your positive review! We're glad we could provide same-day service for your opener replacement and torsion spring rebuild. Your satisfaction is our priority.

Richard McCann

Technician: Richard McCann

Service: General repairs & installation

Robert Burda

Google 1 2 3 4 5

Scheduled my appointment same day. Arrived on time. Super friendly and informative. Richard did a great job.

Response from Ashley Gammon, General Manager Business Owner

Thank you for your positive feedback! We're glad to hear you had a great experience with Richard and that we could accommodate your same-day appointment. Your satisfaction is our priority!

Richard McCann

Technician: Richard McCann

Service: General repairs & installation

Christine Coring

Google 1 2 3 4 5
Apex, NC 01/13/2023

Richard McCann was so helpful in getting us a new garage door opener and is very knowledgeable of the products.

Response from Ashley Gammon, General Manager Business Owner

Thank you for your feedback! We're glad to hear Richard McCann was helpful and knowledgeable in assisting you with your new garage door opener. Your satisfaction is important to us.

Richard McCann

Technician: Richard McCann

Service: General repairs & installation

Billy Waller

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Pittsboro, NC 01/12/2023

Great Service

Richard McCann

Technician: Richard McCann

Service: Garage Door Repair

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