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Tim McRae's Bio:
Cary, NC
Cary, NC
Quick . Efficient , well-stocked
- Mike Davis
Apex, NC
Tim did a great job and was quick
- Mark
Selma, NC
I was very impressed by the professionalism and quality of service I received . My technician Tim was here within an hour or my call. He replaced my garage door springs and hardware and had my door working like new in no time.
- Mark McMahon
Apex, NC
Prompt, pleasant efficient.
- Talmage Clements
Clayton, NC
They were able to come out one hour after I called for service. Tim (our technician) was efficient and took care of our garage door repair right away. Excellent service!
- Laura Kunkel
Durham, NC
Outstanding Service and excellent technician. Tim arrived immediately on Friday morning after we logged a service call the night before. He was professional, efficient and thorough. Got us operational in less than 2 hours. Definitely will call on this organization again and for Tim! Thanks much!
- David Newell
Pittsboro, NC
From initial contact to the time technician Timothy McRae arrived was about an hour...unbelievably quick. Right from the start Timothy was courteous and professional. He diagnosed the problem within minutes and patiently explained repair options. Once I decided on a best course of action for our needs and budget, he began work. I was pleasantly surprised he had all needed items on board his truck (btw a very professional rig). It quickly became obvious he has in-depth job knowledge and is well trained. There was not a single wasted motion or moment during execution of the repair. His demeanor was professional, extremely pleasant and customer oriented. As I was curious about some of the technical aspects of work performed, he explained and satisfied all curiosities. To top it all off, he performed a thorough explanation of the new system and programmed the exterior wall remote and vehicle remotes within what seemed like seconds. From past experience, it would have taken us several hours and perhaps a few phone call to accomplish. The professionalism of Timothy and quality of work performed exceeded all expectations. I will strongly recommend Precision Garage Door Service to friends and neighbors. Thank you, Timothy...
- Ilija Lukic
Rougemont, NC
Tim was very professional and did us a favor by suggesting we replace our 45 + year old door. Our son is in a wheelchair and MUST be able to exit our home. Your company will replace the old in 24 hours. Thanks.. Dave
- Dave Brown
Durham, NC
We recently moved to NC. Our house here has a Precision door opener. It worked fine our 1st 6 months here, but then it became stuck open. We called because after trying several things ourselves, we couldn't get it to close. I looked up and called your company and was happy that a technician could come same-day. Tim soon arrived and worked through correcting our problem and helped preform some needed general maintenance as well. He was very pleasant to work with and answered all our questions on how best to do routine lubrication of the system, and how often a professional check-up and maintenance visit should be done. Would use Precision Garage Door again.
- Dan Johnson
Cary, NC
We have a newly built home and after 3 years I woke up this morning to a broken garage spring. I called the company who installed the system only to be told that the next service call would be mid next week, which was unacceptable! I’ve worked with Precision Garage Doors back in New York and know them to be of the highest quality. I gave them a call and was informed that they would be out within a couple of hours. Our tech was Tim McRea who was awesome. He quickly diagnosed the problem and provided options for me to select from which fixed the problem. This will once again be my go to company for solutions!
- Derrick Jones
Apex, NC
Are old opener stopped working on Friday afternoon. Having seen many commercials on TV for Precision I called them and they were able to have a service tech here on Saturday. The old unit was unrepairable. The tech installed a new LiftMaster in less than 2 hours. He was very knowledgeable about the product and getting us setup with the phone app. His workmanship was very professional and neat. We are happy we called Precision.
- Marty Krogh
Raleigh, NC
Quick response to my request for repair, Tim took less than an hour to be on-site. Once on site he assessed the problem and provided four solutions. Selection made he stated a repair time of an hour. Time of repair was around 45 minutes. All items needed for the repair were on the truck. Total time from arrival to departure was 1.25 hours. Very satisfied.
- Robert Richmond
Fuquay Varina, NC
Live chat Thursday evening and they were able to come the next day to replace the garage door opener.
- Melissa Harris
Sanford, NC
Knowledgeable and efficient— Tim diagnosed the problem, explained the solution giving us several options and then went about fixing the garage door. Excellent service.
- Victoria Gillis
Holly Springs, NC
Tim was amazing! Great job!
- Denise Doty
Cary, NC
Greg Gray came out on short notice during a thunderstorm , determined what the issues were and fixed our garage door. He was very professional, courteous and provided superb customer service. I highly recommend him! We are quite pleased with his service. Thank you Greg!
- FA
Apex, NC
The person who I spoke to on the phone and the technician that installed the equipment were beyond professional. They explained every detail to me. I would highly recommend this company to anyone I know.
- Celia Kaetor
Product:
Technician: Tim McRae
Raleigh, NC
We have enjoyed our Precision-installed garage door since 2017. It continues to work as well as the day we bought it. Unfortunately, the key pad has not fared as well and succumbed to the corrosive effects of NC weather! Precision sent Timothy M. to our rescue the day after I called. He was efficient, friendly, and patient as he repaired the pad and inspected the door. Great service!
- Perry
,
Saw tv ads about arriving with fully stocked trucks and went online and read reviews. Tim McRae was 10 stars to us…fantastic worker. He answered all questions and had diagnosed issues and estimated time need. Prompt to arrive and pleasant in our home!! Very pleased with Precision and Tim. Judy & Johnny Bailey
- Judy Bailey
Durham, NC
Prompt and courteous service! The technician even took the time to repair a missing trim piece.
- BR
Clayton, NC
Second time we have used Precision. First time the spring broke on our two car garage. This time the door was struggling and looked like it was getting stuck when it first started opening. Tim arrived at the earliest part of the window, on a Saturday, which as someone who works Monday through Friday having the availability of weekends is amazing. He explained what he was seeing and offered resolutions ranging from just a tune up to multiple levels of replacements. Tim was polite, friendly, professional and very efficient as he said the replacement will take about 1.5-2 hours and he was right on time. He assisted in programming our vehicles as well as the remotes you clip on your visor. Over all great experience. Very pleased with Precision from start to finish.
- Ray Mccain
Product:
Technician: Tim McRae
Durham, NC
This company was prompt, honest and provided wonderful service. Fixed the garage door in less time than predicted. Took thier warranty because we were impressed! Heidi
- Heidi Schultz
Durham, NC
Second time reaching out and they have been responsive and professional. Tim McRae came out during the schedule time and and provided recommend service that was needed and provide knowledge on how to maintain my garage door.
- Kenneth Howard jr
Durham, NC
Used company in the past and was impressed by the professional work and professionalism attitude by the technician . Could not ask for better service !!
- Eb Roberts
Raleigh, NC
Tim was professional, knowledgeable and expeditious. As I told him, he lets no grass grow under his feet. Very personable and a likable disposition. No negatives for this exemplary young man.
- Jeff Burrell
Pittsboro, NC
Great service and professionalism. They were able to come out the same day. Fixed the issue and provided a 90 day warranty. Highly recommend! Will definitely use this company again.
- Jen Holmes
Pittsboro, NC
Very responsive.
- Dick Schuler
Durham, NC
Great customer service!
- Kaylie Kishel
Chapel Hill, NC
I was able to make a same day appointment. Tim called ahead to let me know when he would be arriving. He diagnosed the problem and fixed it. He was polite and efficient. I will use this company again if I have any garage door needs.
- Tyler Smith
(919) 500-5059
(919) 500-5059(919) 407-8491
(919) 407-8491(919) 389-2489
(919) 389-2489(919) 670-2799
(919) 670-2799(919) 867-4406
(919) 867-4406(919) 436-2157
(919) 436-2157(919) 706-0191
(919) 706-0191(252) 300-7018
(252) 300-7018Office: (919) 500-5160
300 Dominion Drive
Suite 201
Morrisville, NC 27560
Office: (919) 367-3784
207 W Millbrook Road
Suite 205
Raleigh, NC 27609
Office: (919) 230-6000
636 Holly Springs Road
Holly Springs, NC 27540
Had used Precision just over a year ago to replace rollers , bearing plates, etc. on my garage door that was 15 years old. They were quick to reply to my call for service and technician Scotty explained options to me. At that time the motor was still working fine, but went out on me late yesterday afternoon. I called this morning and they gave me a time of 12-4 this afternoon. Tim McRae called earlier but I was at Physical Therapy and returned his call and he was here at 1:30 and explained that the motor needed replacing andwhat would be involved with getting a new one installed today and estimates. After my agreement he got to work right and had me set up by 3:00. A very polite, professional young man and had everything cleaned up and working. Thank you, Tim
- Kay Wilcox