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Richard McCann
Average: 4.87 stars
Richard McCann's Bio:
Apex, NC
Apex, NC
Richard McCann was fantastic. Very knowledgeable and friendly
- Jay Rudinsky
Pittsboro, NC
Great Service
- Billy Waller
Holly Springs, NC
Richard was very personable. Explained problem. Fixed!
- Ella Royall
Cary, NC
Richard was great and explained my issues/educated me on the garage door. Highly recommend
- Jeremy King
Garner, NC
Great service and attention provided by Richard McCann who worked on the garage door.
- Robert Gettings
Willow Spring, NC
I cannot say enough about the technician, Richard, who came to service my garage door today. He came the same day I called and provided great service. He had everything he needed in the truck to get the job completed while he was here. He explained all of the options available for the repair and also explained some things that may need to be addressed in the future with the garage door itself. He was very courteous, professional and knowledgeable and I would highly recommend him and Precision Door for any garage door services you may need.
- Kathy Hiegel
Product:
Technician: Richard McCann
Apex, NC
terrific!! fast response, easy to schedule, great workmanship
- Mary Amundsen
Garner, NC
I’ve had your service before but this was the experience I’ve had. It was better than five stars
- Marilyn
Raleigh, NC
Figured out my garage issues very quickly, after several visits from another company.So thrilled.....
- Lisa Michael
Fuquay Varina, NC
Highly rated BBB and online reviews. Richard was very professional and did an excellent job of resolving our problem, as well as servicing both doors.
- Joe Fort
Cary, NC
Great service and very knowledgeable
- Margie Sack-york
Garner, NC
Richard was awesome. So friendly. Took time to explain everything
- Heidi Haldeman
Holly Springs, NC
Sunday afternoon one of our garage door springs broke, making this rather heavy door inoperable. Called Precision around 5pm (on a Sunday) had a technician on site in a little over an hour. Richard McCann handled our problem quickly. His vast knowledge and eye for detail is a great asset to Precision. He identified other areas of great concern and quickly re-engineered the improper installation by our builder, making our system much safer. Thank you, and thanks Richard! Keith S Holly Springs, NC
- Keith Swart
Cary, NC
Scheduling was easy and the response time was great. Richard called prior to his visit and was able to diagnose the primary issue over the phone. Based on that conversation, he was able to show up with the required part and make the repair in one visit versus 2. He worked quickly and was very courteous and professional. We’ll definitely call Precision Door again for future garage door repairs/purchases.
- Karen Spake
Wendell, NC
I called a little after 8 am and they were able to get me on the schedule same day! The technician called before arriving and explained all our options to fix the issue and prevent future issues. Very fast, friendly and professional! Great experience!
- Rebecca Lickteig
Raleigh, NC
Precision really is the greatest, I called early morning and the Richard, our technician was here within the hour. He was a pleasure to work for, he did an amazing job at explaining the damage done to my garage door due to a lightning strike. He made recommendations to have everything repaired to perfection and now my door now runs smoother and much more quieter than ever before. I recommend Richard 10/10!!! :)
- Leidy Z
Raleigh, NC
excellent service and technician
- Scott Siegel
Raleigh, NC
I was very pleased with their responsiveness and the tech that came out (Richard) was very personable, knowledgeable and professional. However, in my opinion, the cost to replace my 2 springs and cables was stupid expensive and I’m kicking myself for not shopping around more. I was prepared to pay a certain price based on the loose estimate I was given over the phone but the options I was given by the tech before the work started easily exceeded that. I should have paid the service fee and gone elsewhere, so shame on me. Looking at the price of the parts on Amazon, which I assume this company gets for the same amount or less from whoever their supplier is, you get an idea of the massive markup and labor that is added in. I felt a bit “screwed” all day yesterday and it was the first thing I thought about this morning so it still stings. Good, quick work for sure as I certainly didn’t want to mess w/ dangerous springs having not worked with them before, so I paid for that, but will definitely shop around next time.
- Eric Benedetti
Thank you for sharing your feedback and calling us to service your garage door. We did review your account and listened to the recorded call. The scheduler advised you that the price per spring could be between $88.00- $249.00. You were charged $249 per spring and the spring you approved was one of the powder coated, heavy duty, high cycle springs, so they are of course the most expensive of the quoted price. You also had cables replaced and a tune up done on your door which was part of the cost. All of these items/prices were discussed with you and approved before work was started. We completely understand you can find items online for cheaper, but they are not always the same quality as what we purchase to provide our customers. We never want a customer to fee "screwed" which is why the quote is discussed in detail before we start work so you have the option to approve it and move forward, or decline it and seek quotes from other companies. We are happy we could help repair your garage door and we're always here if you need us in the future.
Cary, NC
The technician who fixed my door was very professional. He is a valuable employee you should be happy to have representing your company.
- Joe Puiatti
Holly Springs, NC
Richard explained the issues with my garage door and repair the door in the same day. He was professional and thorough!
- Colleen Bradley
Cary, NC
They came soon after being called. They were very efficient in scheduling. Their repair person was very personable, arrived when scheduled, and very efficient.
- John Calcagni
Chapel Hill, NC
Desperately needed emergency help (residential) well after normal hours to get the garage (2 car) door functioning again. Called Precision at 7:30 pm and was pleasantly surprised to be able to get an appt for 10 pm that very evening. Richard McCann came to the rescue. Richard assessed the situation quickly, provided options to resolve the problems and once a plan was chosen, was extremely efficient in completing the work by midnight ; ( replaced 2 springs, installed new safety cables, new lift motor and track, etc.) Quite impressive , indeed. I highly recommend Precision ( and Richard) for your garage door repair needs.
- R. Olmsted
Fuquay Varina, NC
Call answered by a real person, Quick response time. Technician knowledge and polite. Would definitely recommend.
- Georgia Hadley
Clayton, NC
Richard McCann was very polite, knowledgeable of his work and performed the job in a timely manner. Great job! I highly recommend Richard and will request his service if needed in the future.
- Deborah Davis
Holly Springs, NC
This company was able to fix our garage door opener quickly and Richard provided excellent customer service. He was efficient, honest, and patient. We will use this company again when we need garage door service.
- Lisa Littleton
Fuquay Varina, NC
Great experience. We have used Precision several times in the past and will continue to do so. The technicians are polite and knowledgeable and help us handle our issues in the most cost effective manner. Highly recommend.
- Jodi Marshall
Apex, NC
I want to thank you for sending such a capable and knowledgeable technician, Richard McCann. He was prompt, skillful and offered a solution to the very shoddy work and materials provided by Pulte Homes showed us this issues and clearly explained the solution while offering us options based on cost. The rollers were slacked and ground down due to the door being improperly balanced, the springs were undersized and overwound, and the wheels were too small and made of cheap plastic (they wouldn't stay in the track). We now have a re-worked system that should last for years. We will certainly recommend Precision to our neighbors who undoubtedly will be experiencing similar issues as they had the same shoddy builder. Thank you, Richard and Precision.
- Heather Lee Whipple
Raleigh, NC
Thankful for precision garage door service for their timely appointment And their staff member Richard McCann who explained everything to me about the problem I had and what should be done I also really appreciated the fact that he took his time to make sure that everything was functioning and working properly as it should and his cleanup ethics great friendly great personality I would highly recommend precision garage doors repairs as well as their staff member Richard to anyone who had a issue with their garage door great company as well as their staff member thank you
- Melody Cross
Durham, NC
We called Precision late in afternoon, when we could not open garage door. Technician, Richard, arrived by 6pm, quickly diagnosed problem, checked rest of garage door mechanics, and fixed the problem. Richard was very professional, knowledgeable and explained things very well. We were very pleased with the timeliness & quality of service
- Mike and cathy Halloran
(919) 500-5059
(919) 500-5059(919) 407-8491
(919) 407-8491(919) 389-2489
(919) 389-2489(919) 670-2799
(919) 670-2799(919) 867-4406
(919) 867-4406(919) 436-2157
(919) 436-2157(919) 706-0191
(919) 706-0191(252) 300-7018
(252) 300-7018Office: (919) 500-5160
300 Dominion Drive
Suite 201
Morrisville, NC 27560
Office: (919) 367-3784
207 W Millbrook Road
Suite 205
Raleigh, NC 27609
Office: (919) 230-6000
636 Holly Springs Road
Holly Springs, NC 27540
It was a great experience working with Richard this morning. He was pleasant, knowledgeable and detailed. He helped me explained my garage door setup, the status of repair and what to expect in the future. He provided different repair choices and a quotes for each. He was very personable. The awesome ratings you all have as a company are well deserved. You made a good choice with Richard as an employee! I’ll call again when needed. Thank you.
- Veronica Wease