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about Precision Garage Door
Precision Garage Door of Raleighhas received 2479 reviews, averaging 4.90 Stars:
Durham, NC
Thank you, Phil! We appreciate your feedback and we're so glad we earned 5 stars! The Precision Garage Door team is always happy to help. We're here anytime you need us! Kind regards, Jenifer Lawless Precision Garage Door Service
Raleigh, NC
Greg Grey was our technician who performed the work needed to repair our garage door . Greg was very professional, took exceptional care of our property and replaced the springs, rollers, bearings and sensors. The garage door works like new. In short, he did an excellent job.
- Sherry Or Hank Adams
Sherry and Hank, Thank you for sharing your experience with us. We're thrilled to hear Greg provided great service and met your expectations with your gaage door repair. We can't wait to work with you again! Warm Regards,
Product:
Rocky Mount, NC
I had trouble with the door opening properly so I called Precision. Evan arrived on time and quickly diagnosed the problem, gave me some options, and ultimately fixed my "old" door to work like new! Thank you!
- Chris Nelson
Thank you so much for your review Chris. We love hearing from our customers and take great pride in the service we provide. We are thrilled that was reflected in your visit. Please get in touch if we can ever make your day again! Regards,
Holly Springs, NC
I had broken springs repaired11/10/24. Called Precision and was promptly scheduled for repair. Paid $1,300 for the repair. More expensive than I remembered for previous repairs over the years, but I chose not to get additional quotes for repair. Evening of 12/10/24, I came home and closed the garage door. As the door closed, the door came of the tracks and failed to close properly. Upon closer inspection, the door had also pulled at the bracing between the top of the door and the connection to the garage door opener chain. Obviously, I called Precision to get it checked out again. I had also recalled the tech saying he had adjusted the tracks during the initial repair. I assumed as a courtesy. When I chatted online and called directly, I explained prior service and the current issue. I would have expected, given such a recent service and at such expense, I would have been told we will get someone out asap to take a look. Dissapointed that I was obviously chatting with and speaking to a scheduler who was just giving me the next available time. The soonest that would work was days later. Contacted another Company and they came out with hours and got the door functioning again. Icing on the cake was the tech saying I had paid twice what they would have charged to replace the spings. Just left an overall bad feeling
- Michael Parker
Michael, We regret to hear you were not satisfied with your recent service experience. We would love the opportunity to further address your concerns and have left our contact information to further address your concerns. Customer satisfaction is of the utmost importance and I want to make this right. I hope to hear from you!
Pittsboro, NC
Precision has professionally maintained our garage doors for 13 years. Today the technician (Chris) once again more than fulfilled expectations. In addition to servicing and replacing components as needed, Chris provided additional options and estimates that will help us create a timeline for future maintenance and upgrades.
- b. moore
Thank you for sharing your feedback about our team, B. Moore! We're so glad our tech went above and beyond for you! We sincerely appreciate you taking the time to tell us about your experience with Precision Garage Door. It was a pleasure serving you! Kind regards, Jenifer Lawless Precision Garage Door Service
Raleigh, NC
Fast response. The technician, Greg, was skilled and professional. He quickly repaired the problem, inspected to ensure there was no additional damage, and flagged maintenance that will be required in the future so we could plan. Great job!
- Kevin Perveiler
Kevin, Thank you so much for taking time to share this awesome 5 star feedback! We are so pleased to hear your needs were addressed professionally and your satisfaction. We are here to serve you anytime you need us! Kind regards,
Raleigh, NC
Chris C completed my garage door repair today. Chris was very professional, courteous, and informed me about the repair process. Great job!
- Wayne Taylor
Wayne, We are so grateful for your feedback. We are delighted to hear Chris provided you with excellent service. We can't wait to work with you again! Best regards,
Holly Springs, NC
We called Precision Garage Door because our garage door came off the rails suddenly and we couldn't get it to close. Called their 24/7 line and Chris came the next morning and got it to close and then a couple of days later, Jonathan came out to replace the garage door. I liked that their response time and service were prompt, both men were courteous and professional, and they gave you a call 30 minutes to let you know they are on their way.
- Diana Chan-warren
Thank you so much for your glowing review! We're thrilled to hear you loved your service experience. Your satisfaction is our top priority and we're thrilled to hear we met the mark. Thank you for allowing us the opportunity to serve you!
Cary, NC
. Chris was sent out and was very knowledgeable and narrowed down the problem quickly, resolved it, and answered all of the questions. He was polite and helpful from the start.
- Paulette Shekell
Dear Paulette, Thank you for sharing your garage door service experience with us. We are pleased to hear Chris was able to address all your needs with exemplary service. Thank you for allowing us the chance to serve you! Regards,
Holly Springs, NC
Great service! Our door was fixed less than 24 hours after it broke.
- Matthew Willis
Pittsboro, NC
It’s football season and Andy Maynard scored a touchdown to win the game! Andy did a great job explaining garage door issue and made sure I understood my options on making decisions related to solving the problem. He did a great job checking out the different components of door, motor, sensors, etc. in terms I could understand. After reviewing everything, I decided to purchase a new door based on his experience and expertise. He was courteous, friendly, and made sure I understood his findings so I could make an informed decision. Thank you for sending a specialist that knew what he was talking about. I also appreciate same day response. Great job, Andy!
- Dalma Dickens
Dalma, To say your review made our day would be an understatement! It is football season and Andy is a rockstar quarterback! Thank you so very much for your detailed and kind review of your overall experience with Andy. We couldn't be happier to hear he WOWed you with the experience, we look forward to doing so again. We're here to serve you anytime. Regards,
Pittsboro, NC
Great job!
- Gary Sandefur
Gary, We appreciate your glowing review of your garage door service experience. We look forward to serving you again! Regards,
Cary, NC
Scheduling was flexible and efficient . Communication was timely and accurate. Technician was personable and skilled . Overall outstanding experience !
- Mike DAVIS
Dear Mike, We appreciate you taking time to share your positive experience with us. We are so glad that John was able to get to you timely fashion and take care of your garage door needs. We're here to serve you anytime! Regards,
Hillsborough, NC
I couldn’t be happier with our experience using Precision Garage Door Service. I was able to schedule an appointment for the very next day after our garage door spring broke. Scotty texted as he was on his way and gave me an estimated time that he would arrive. He assessed the damaged door and explained what had happened and then gave me a list and explanation of all of my options. The repairs were performed quickly and Scotty went over everything with me after he finished.
- E. Hill
Hi E, We are so thankful you took a moment to share your experience with us. We could not be happier to hear that Scotty delivered a timely, professional garage door service for you. Please do not hesitate to reach out if we can assist you in the future.
Cary, NC
I got a service appointment quickly. The technician was on time. He was friendly and very professional. He explained my options and made the repairs quickly. A very good experience in all respects,
- sharon megredy
Sharon, We are grateful for your feedback and value your business. Thank you for allowing Precision Garage Door the opportunity to earn your trust and your business. Regards,
Service Provided:
Product:
Technician: Richard McCann
Raleigh, NC
Andy was our garage technician. He called to tell us when he was on his way. He got right to work when he arrived. Andy did a great job installing a new garage door opener for us.
- Larry Smith
Holly Springs, NC
I recently had the pleasure of working with Andy. From the moment he arrived, Andy was professional, courteous, and clearly an expert in his field. He explained the problem in simple terms, and provided a fair and transparent quote for the repair. The work was completed efficiently and to a high standard, leaving my door functioning better than ever. Andy's attention to detail and commitment to customer satisfaction were evident throughout. I highly recommend Andy to anyone in need of reliable and top-notch garage door service!
- Mike S
Knightdale, NC
Evan was prompt and efficient in his garage door services, inspection, and recommendations for service repairs. He expeditiously repaired the garage door items in detail and had the new parts available and the garage door operational in a sufficient amount of time.
- Barry Pierce
Hi Barry, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Fuquay Varina, NC
Precision Garage Door is a reliable, high quality, customer focused service provider. The equipment they provide is first class and they stand ready to service and maintain it over the long haul. Highly recommended!!!
- Clyde Crider
Clyde, Thank you for taking time to share this awesome 5 star feedback! We strive to provide the best possible garage door service experience and we love to hear that was reflected in your visit. You can count on Precision Garage Door anytime!
Durham, NC
I was very happy with the work performed as well as with the fella who performed it. He explained what was needed, what my options were, and the costs involved. He completed the work in less time than I anticipated and I am pleased with the operation of our garage door. I wish I had looked more carefully at the invoice before paying because I do not fully understand it.
- Michael Fonner
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Hillsborough, NC
I called Precision Garage Door Service at 10:00pm to repair broken garage door that had come off track and would not close. The attendant scheduled an early morning appointment for the next day. I loved that company's confirmation email included the name and picture of the service tech who was assigned to my case. Mr. Scotty Johnson arrived earlier than the scheduled appointment time, diagnosed the problem, and quoted me the cost of the repair. After agreeing to the price quoted, Mr. Johnson started and completed the repair within 30 minutes. My garage door is operating efficiently again. If you are in need of service to your garage door, do not hesitate to contact Precision and ask for Scotty Johnson.
- James Isaac
Pittsboro, NC
Garage door failed to open due to broken spring. Evan KOPEL showed up early, diagnosed the problem, made several recommendations and suggestions. After approval, all repair finished in less than one hour. Outstanding service and results! Definitely the “go to” firm for overhead doors. You made read reviews that Precision Garage Door is “pricey.” In my experience, the cheap stuff isn’t good and the good stuff isn’t cheap. First rate company to service your garage doors.
- Sidney Williams
Pittsboro, NC
Technician Tim McRae informed us that the motor needed to be replaced. He explained the cost and informed us of our options. We will decide in the coming days what we want to do. Otherwise, he was very polite and professional, and we would be happy to work with him in the future should we decide to replace the motor. He explained that the charge for today's service call would be applied against the cost of replacing the motor if we do it within 30 days.
- Jim Pagett
Apex, NC
Fast response and great customer service!
- Danny Stubbs
Apex, NC
This is the third time that I have had garage door work done by Precision, and I have been happy every time with the quality of work and service. Richard McCann arrived a little early for an emergency service I scheduled for late today (which was great). He was very personable and explained in detail all the repair work he did. I am a very satisfied customer.
- Barry Rosett
Willow Spring, NC
Very fast scheduling. Chris was the technician. He diagnosed my issue and was able to resolve without having to resort to more expensive options. Overall I am very happy with the service. My only gripe is that he didn’t clean up after complete - just took the old materials away. Not a super big deal, but I have to ding them a star for this. Again, happy customer!
- David Smith
Raleigh, NC
Precision Door has always taken good care of any troubles with my garage door from installation until service issues I would highly recommend and they do what they say they will do
- Donna Daughtry
Chapel Hill, NC
Very quick response. Repair was done efficiently and professionally.
- K A Zick
Cary, NC
Greg was so professional and immediately addressed our needs. He was kind enough to explain the issues with me so I would be comfortable with our route of repair. Thank you, Greg!
- Kim Phillips
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Holly Springs, NC
My technician Evan arrived on time, explained what needed to be done, as the door had to be manually open took a little time, however he worked quite quickly. Collected the used parts. Also I had asked him about replacing the door He gave me the options between repairing & replacing, all in all I am happy with his work
- L.Hensley
Office: (919) 500-5160
300 Dominion Drive
Suite 201
Morrisville, NC 27560
Office: (919) 367-3784
4312 Wake Forest Rd.
Ste 2H2
Raleigh, NC 27609
Office: (919) 230-6000
636 Holly Springs Road
Holly Springs, NC 27540
Office: 919-355-9492
3325 Durham-Chapel Hill Blvd
Suite 220A
Durham, NC 27707
Garrett was prompt, knowledgeable, professional and courteous. He completed the work in a timely manner and made sure everything was working properly before he left. Thank you, Phil Goff
- Phil Goff