Clyde Crider

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision Garage Door is a reliable, high quality, customer focused service provider. The equipment they provide is first class and they stand ready to service and maintain it over the long haul. Highly recommended!!!

Clifford Shaffer

Richard McCann was great, professional, very knowledgeable and repaired my door in less than 1 hour.

Barry Rosett

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

This is the third time that I have had garage door work done by Precision, and I have been happy every time with the quality of work and service. Richard McCann arrived a little early for an emergency service I scheduled for late today (which was great). He was very personable and explained in detail all the repair work he did. I am a very satisfied customer.

Constantine Malahias

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service!!

Joseph

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service was performed as promised by a friendly and efficient employee. Everything works properly. No problems.

Joyce Page

Richard McCann, technician, is a genius. I had another company come to reset my garage door opener which stopped working after a power outage. They had no success and implied that I might have to replace the fairly new system. Your technician, Richard, reset my system and connected the unit to my cars in only a few minutes. Richard was amazing! Thanks

Alan Heath

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Your service was timely and well executed. Richard McCann arrived exactly on time and very efficiently diagnosed the best way to repair our garage door opening mechanisms. The rebuild was done the same afternoon after we called and now we have a smooth running door.

Michael Rocha

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Richard McCann was the technician that came He was courteous professional, and we could not have been more pleased. He diagnosed the problem and resolved it quickly. We could not have been more pleased. Michael and Barbara

Britt Norwood

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The best in the business!

Joe Buonfiglio

Richard did a wonderful job: professional, courteous and one-time. I'd highly recommend Precision Garage Door to anyone.

Deidre Dorsey

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I found your company through Google! When scheduling an appointment it was really easy and quick! No problems during this process. The technician (Richard) arrived promptly and was knowledgeable. This was my initial appointment and dealings with this company. I was able to upgrade the equipment necessary for garage doors to properly open and close. My doors are 8 years old and had not had any problems as of yet! But I had been hearing a different noise when raising and closing garage doors. Prayerfully I received great and accurate service that should carry me for several years to come! Several neighbors approached technician while he was working and hopefully they will be future customers. Thank you!!

Nathan DeWitt

Richard found a problem with motor that was brewing before there was any major damage. Thanks

Lincoln Larson

As usual, Precision was great. Responsive, quick, friendly, and professional. I highly recommend their services, particularly if you get Richard as a technician. He’s awesome!

Lillian Farrior-Haro

The Tech was proficient and on time. Explain everything in detail. Thank you for being so prompt.

Don Torino

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

When my garage door got "hung up" (off its tracks), I called Precision (in Morrisville, NC) and was impressed that they sent out a service tech that afternoon. Richard (the tech) did a great job at realigning our door quickly and proficiently. When I mentioned the possibility of replacing the door, he was able to transition into an effective salesperson for his company, providing brochures, advice, and even a quote immediately. I did request, and receive, a few other estimates from other companies. While Precision's estimate was about $700 more than the next nearest estimate, I decided to go with Precision because of the excellent customer service I received from Richard. That's when it all went south. A week after receiving the quote, I tried calling the local franchisee, only to be directed to the national customer service center. First call, I was disconnected after being on hold for ten minutes. Second call, I was directed to a button prompt system that wouldn't recognize button presses. Third call, I finally got through to a rep who connected me to the local office, though I was put on the same "hold" system for another ten minutes before I gave up. Not wanting to give up on Precision, I reached out to Richard (who had the foresight to give me a business card with his cell phone number when I first met him). He explained how the GM and Sales Manager were both off that day, and that the manager left in the office was pretty new at the job and wouldn't be able to handle my questions. I was told I'd get a call back on Monday. That was two weeks ago. I haven't talked with any one from the company since Richard. It's hard to underestimate the frustration of TRYING TO PURCHASE FROM A LOCAL COMPANY, only to be stymied the entire way. It's really a shame. My experience with the service tech (Richard) couldn't have gone better, and for that reason alone, I was willing to pay the highest quote for a replacement garage door. However, the rest of my experience with Precision told me that they were an unreliable company, at least as it referred to sales. Frankly, if they were the LOWEST quote, I still wouldn't use them again. Blessings to Precision if they're so busy and successful that they can simply ignore a new customer trying to purchase a $4000 garage door. However, if they aren't that lucky, they should consider hiring Richard to be the face of the franchise. He truly understands the increasingly-rare skills of customer service. Interestingly, in the email I received soliciting this review, the owner of the franchise said, "If for any reason you are not totally satisfied, I would consider it a favor if you called and gave me the opportunity to redress the situation." Unfortunately, that strategy only works if you take me up on that opportunity to redress the situation. I get that a business only wants positive reviews, but I hope that this business understands how they failed to earn that and takes steps to address these shortcomings.

Dave Vondergathen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mr. McCann was awesome. All of the parts needed and extent of labor was explained so I could understand. Richard is a great ambassador of Precision. The only disappoint was the cost of repairs…. $1550 Tell Richard ‘thanks’!!

Stanley Farmer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Richard was professional and very nice. He done a real good job in repairing my garage. He is a very well respected guy. Would love having him back for future repairs if needed. Stan

Chris Davis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Richard let us know when he was coming and explained the process in detail.

Marvin West

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Richard was very professional and knowledgeable. He replaced the broken spring and adjusted the door. He was very detailed in his explanations to us so we understood how things worked.

David M

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Called at 230p and service tech arrived at 5p on the same day. He knew exactly what the problem was and had it fixed in minutes. That kind of service is standard for these folks. A few years ago I called at 9a and by 5pm that same day they had installed two new garage door openers. Great products, great folks.

Barbara Moreau

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Outstanding service! Highly recommend and pricing is very reasonable when you consider what you're getting!!

Linda Alexander

Great service- thank you!

Linda D

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was surprised that someone could come out to fix my broken door so quickly, and over the weekend! Richard was on time, called ahead to let me know he was on his way, and explained everything really well including the different options available to fix my system. He resolved my problem and cleaned up his job site before reviewing with me through the work he did. Couldn't ask for anything more. Really pleased with the whole experience start to finish.

Martin Walter

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Richard came out to my house on a Sunday afternoon and within 45mins he had replaced old/worn/rusted coils and springs and now my garage door works like it's brand new. He was exactly on time, courteous, and super knowledgeable. Any questions we had...he had answers. Very high marks for Richard and Precision. Thank you very much!!! Walter Martin

David Rubin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Your technician, Richard McCann, was knowledgeable, efficient, and friendly. He informed me of what he was doing and why. He even explained what repairs I should expect next and how they would not be affected by what he had done, but by the age of other systems.

Kae Huggins

Really happy with fast responsive service I received. Came day after I called and exactly on time. Door repaired in timely fashion. Really pleased that I received remotes, outside keypads and can open from my phone.

Ken Oakley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great service, very happy.

Jeff Wilhelm

Richard McCann did a great job explaining all the problems and solutions and recommendations would highly recommend.