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about Precision Garage Door in:
Raleigh, NC
Precision Garage Door of Raleighhas received 460 reviews, averaging 4.87 Stars:
Raleigh, NC
Thank you so much for reaching out and we are very sorry you feel victimized. Our goal is customer satisfaction and for each customer to receive five star service, and we hate we missed the mark with you. Based on the inspection your keypad failed and the recommendation was to replace it. Some keypads we have look the same as the old one but the updated version has updated internal parts that the old one did not, which would, like the technician said, make it work with any future motors you might purchase. We do appreciate your business and hope we can work with you in the future.
Product:
Raleigh, NC
Everything went smoothly. Scott solved our issue but we won’t have a final review until new doors are installed.
- Barbara Sude
Scotty is a valued employee, so glad he could fix your problem. Thank you for your business, we look forward to the final review once your doors are in.
Product:
Raleigh, NC
Quick, friendly and well executed. All good.
- Kevin Norsworthy
Thank you for the feedback, we appreciate it! We are happy to hear you had a good experience with our company. We appreciate your business and the five star review. Please let us know if we can help in the future.
Product:
Raleigh, NC
Greg came out on an emergency request and fix our spring problem and thoroughly checked our entire system for any other potential problems. He was very professional and polite. If I ever have another problem in the future I will request him.
- Dawn Case
Greg is great, so glad he was able to take care of your emergency call. We appreciate your business and look forward to working with you in the future if you need anything.
Raleigh, NC
Always on time, explains repairs well, and excellent customer service!! I’ve used them twice in 2 years and both experiences have been top notch!! Highly recommend!!
- Dolores Johnson
Thank you for continuing to trust our company with your garage door needs. We appreciate your business and your recommendation.
Raleigh, NC
Andy is a nice guy, a good rep for your company.
- Jesse Staton
Thank you, Andy is definitely a valued employee. We appreciate your business!
Raleigh, NC
I chose Precision Door Service from a list of providers recommended from Angie's List. From my selection, Precision Door Service had the most reviews and they were all positive. I called their number and spoke with Tim. He said he could have someone out this afternoon which was great as I was having trouble with one of my sensors. Tim was very professional and personable and happy to help. I then received an email from Precision Door with my appointment confirmation and who the service technician was who would be coming over. The email provided Mike Grove's picture and information so I would recognize him. This was great information for clients. Mike called me to let me know he was on his way. After looking at my garage door he gave me some options for improvement in the operation of the door going forward. He was extremely knowledgeable, professional and personable. I decided to go with a door restoration. Mike did the work in the next hour and a half. I could see such an improvement in the door operation and have confidence that this will alleviate worry about the garage door operation going forward. I will contact Precision Door Service for future work. Very impressed with the service I received today from Mike and the company.
- Susan Vincent
Thank you so much for the fantastic feedback about your whole experience. We strive for all of our customers to have the same experience as you did with the company. We appreciate your business and the recommendation!
Product:
Raleigh, NC
I was told by another company that I needed a new garage door. Because the customer service was poor I did not allow the job to be done. I called Precision and Scotty Johnson came right out. He quoted me a price for a REPAIR that saved me over $1000.00! His professionalism and knowledge of his craft was over the top. I’m so glad I didn’t replace a door that did not need to be replaced. I can’t say enough about Scotty and the company he represents.
- Corliss Furbert
We appreciate the feedback on your experience with our company and Scotty. Scotty is a valued employee and our customers love him, so glad he was able to take care of your door. Thank you for your business and please call us if you need anything in the future.
Raleigh, NC
Tim Yeagher was great. Patient, good at explaining problem, took care of everything
- Al Rankin
Awesome to hear, thank you for the feedback. We appreciate your business!
Raleigh, NC
Mr. Maynard, your technician, arrived when scheduled and quickly and efficiently solved the problem with the outdoor remote. He is professional, efficient and has a wicked sense of humor. Thank you.
- Marie Meyer
You're welcome, and we agree with you, Andy is great, so glad he could help you! We appreciate your business!
(919) 500-5059
(919) 500-5059(919) 407-8491
(919) 407-8491(919) 389-2489
(919) 389-2489(919) 670-2799
(919) 670-2799(919) 867-4406
(919) 867-4406(919) 436-2157
(919) 436-2157(919) 706-0191
(919) 706-0191(252) 300-7018
(252) 300-7018Office: (919) 500-5160
300 Dominion Drive
Suite 201
Morrisville, NC 27560
Office: (919) 367-3784
207 W Millbrook Road
Suite 205
Raleigh, NC 27609
Office: (919) 230-6000
636 Holly Springs Road
Holly Springs, NC 27540
Son in law couldn’t open garage door while we were out of country. Said he may have hit the # sign instead of enter Sign and wondered if he somehow changed code. I had no idea how to change code. The pad worked to close door but just would not work to open with code. Was hoping since I was a long time customer you might have suggested how to check the code or change it back if it had been changed by mistake. Technician looked at it and said the pad looked old and they wear out quickly. But the new one would work with any new motor if we needed one later. Made it sound like a better pad. I said ok to new pad and was totally surprised when the replacement was the exact same as old one and when he told me how to put in the code, he told me to do the exact thing that I told him my son in law said he had done that might have changed the code. So he up sold me to the tune of $284 when he could have simply said try this and see if it works. Give him a star for the up sale, but mark me off as a future customer and I will tell as many people about this as I possibly can. Totally feel victimized!!!!’
- Jerry Monday