Garage Door Repair in Raleigh, NC

R K

Our double garage door spring broke on Sunday, leaving our vehicle trapped inside. I called Precision Garage Door to get an estimate and schedule a repair. I was told an appointment was available between 4-6 on Sunday and that the cost would be between $250 and $500 to replace the 2 springs. Based on this I booked the appointment. About an hour later the garage door technician assigned called and said that the office overbooked for Sunday and he couldn’t come out until Monday, to which I agreed. On Monday, the technician arrived mid morning and confirmed 1 of the springs was broken. He recommended replacing both springs and the bearings that are adjacent to the springs. He then gave me a firm quote of $1,495. I was shocked the price tripled from what I was told over the phone. So I declined the repair and was told I owed a $100 service fee for coming out. I reluctantly paid the fee and called another company called Ben’s Garage Door. They called me back and confirmed a price of $400. They made the repairs for the quoted price and the door works great. Highly recommend Ben’s Garage Door. As for Precision, they are unethical, and I would not recommend them! #Bait&Switch

Harry Huddleston

Y'all could have told me you can't work on my kind of spring.

Duncan Nyangena

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very poor service I have never seen in my entire life. I only wanted the torsion shaft to be replaced. I had bought new one. The rollers, pulley cables and torsion springs were in good condition. The technician wanted to replace everything using his company parts. When I asked him the reason behind changing parts in good condition which didn’t need replacement, he said my parts have no warranty. When I asked him how much was the total cost? he told me 1,600 dollars. I declined, he charged me 101 dollars service fee and he left. I called All American and they sent me a technician. The technician was very professional. He told me my garage parts were in good condition they needed no replacement except the broken torsion shaft. He replaced that one with the one in bought. He told me the one I bought was the perfect size. He charged me 400 dollars for everything. He said Precision technician wanted to con/scam me

Cohl Mason

Said they couldn’t do the job lol call someone else they suck

Matthew Edin

We were just MASSIVELY overcharged and upstaged for a relatively simple double garage door torsion spring replacement. We will never use their services again.

Sandra Harris

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

If I could have not given a star I would have as Precision gave me a quote which was doubled compared to other garage door companies. One would think as a returning customer you would be fair and not try to rip me off, but that shows what type of company you are. I will n ever call on you again!

Aashish Khatri

They were prompt to respond however the quote we got was fairly ridiculous. I was told the door would have to be replaced and got a quote of $4300. To repair it would cost me $3500 and the repair included replacement of pretty much every parts and that turned out I did not have to do that, what a rip off. I reached out to a different garage door servicing company and they did it at a fraction of a cost and they were able to use most of the parts, only the vertical runner needed to be replaced along will rollers. I know who not do business with in future and it is Precision Garage Door. Moral of the story = shop around. The other garage door servicing company came the same day in the evening and got it done in 2 hours, TWO HOURS! I am not an expert in the field of garage door, but comparing the company I hired vs Precision Garage door, I almost got ripped off by Precision Garage.

Lisa Butler

I contacted Precision Garage Door Service for a repair to my garage door. I told them that I had a Wayne Dalton garage door opener, and I knew exactly what the problem was. They still sent a technician out for $95 (which would be applied to repair cost). The technician came out, told me that they cannot repair a Wayne Dalton garage door opener, and walked away with $95. Awful!

Lisa Butler

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Awful! When I called, I explained the type of garage door opener that I had and I knew exactly what was wrong. The technician came out and explained that they cannot work on the type of garage door opener that I have. If they already knew that, why did they even come out and charge me $95?

Mark Jonak

My double door sagged in the center such that a small gap to the ground was visible on both ends of the door. I called precision to provide a quote because they replaced the door at my last house and I was happy with the work. When the two guys arrived they barely looked at the door and told me I needed a new door. The door I have is a nice wooden door that has no rotting, cracking, or any other defects. If I were to replace this door with one of equal quality it would be a custom door ~$10,000. I expressed doubt about this proposal but was assured there was nothing that could be done. I nearly agreed to replace the door but decided to get a second opinion from a competitor. This was a good choice because the competitor essentially just did a tune up to realign the door and replaced a few worn components. Fast forward 6 months and the door still has no gaps and works like a charm. I spent $400 instead of buying a brand new door. I mentioned that precision replaced the door at my last house. I can’t help but wonder if it was even necessary at that time or if this company’s strategy is to solve all mechanical failures by replacing the entire door. Edit: fast forward 4 years and still no problems with the door. Edit #2 (response to precision garage): What do you mean you don’t have me in your system? You then say you do have a record of “servicing” me in 2022…Yes, the “service” you provided in 2022 is precisely the situation I’ve described in this review and I also have the paper trail to prove it (see attached image). Trying to discredit my review only worsens my opinion of your business.

Timothy Davis

Paid the $100+ service call fee for the guy to tell me I HAD to pay over $3k to fix a broken spring. Refused to fix JUST the broken spring. Told me they will only replace the entire system. What a joke. Avoid this company

Timothy Davis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Will not use this company as they want to sell you everything under the sun. Indoor has a broken spring and they refuse to fix just the spring. Try to sell me on $1,800-$3000 worth of work. No thanks. I’m a small business owner and know this is outrageous.

Samantha M.

Extremely overpriced and there's a $95 estimate fee. Just an FYI, most other companies will give you a free estimate over the phone with photos.This place should be your last resort.

Jennifer Conte

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Unfortunately we cannot leave a positive review since we needed to cancel our service 12 hours later and were told that our deposit would be kept. The springs were claimed to be custom made (however we have since discovered that they were standard)

DL Johnson

Precision has a simple to use online appointment maker. Aaron was my Technician. He was easy to talk with and both efficient and precise with the installation. Both doors work very well now and are smooth running and never quieter.

Donatella Zoccolan

My garage door all the sudden got stuck. I called Garage Door Service and paid $95 for the call. The guy, Tim, arrived and offered to replace the problem (torque) for a minimum of $1,800, but if I wanted a better quality it would have been $2,300, all fixable on spot. At that point I said it was too much for my pockets. I called another business while he was still there and they quoted me about $400. I kindly declined Garage Door Service's quote. My car was stuck in the garage since the garage door would not open. Since I paid for the call I asked Tim to at least help me opening the garage door so I could get my car out of the garage. I specified I need my car to go to work and take my son to school. He refused to help me. I'm very disappointed on how money prevailed on kindness and ethical business. I don't need to add anything else...

Mark Dickey

I made a service call for my garage door which was jerky when opening. The appointment turned into a sales call and the technician provided zero support for my issue. All he wanted to do was point out everything that in his opinion was wrong and sell me a new garage door. The service report that was provided via email later was a complete POS. Based on my experience stay away from Precision. door.

Kevin Kim

When my garage door broke, John Patton gave me options starting at $1,800. I was in a rush and didn't know enough to question it, so I went with the $2,100 quote despite my gut feeling. I’ve since discovered that I was sold a full renovation when a $700 spring replacement was all that was needed. John deliberately withheld the most affordable solution. It’s clear your tactic is to exploit a customer's lack of knowledge for higher commissions. This kind of dishonest, cunning behavior is short-sighted and will eventually cost you your reputation.

Kelley West

Andy was great!! Highly recommend! Update-been 5 weeks since we ordered new doors and still no update on when these doors are coming. We were told 2-4 weeks and were told we got standards doors, nothing out of the ordinary. Update-they’ve had to come out twice now as the sensor was installed incorrectly so the doors wouldn’t shut. Now the spring broke 8 months in. We barely use these doors. Really disappointed when they have great reviews and come recommended by our neighbors. Did we just get an absolute botched job here?

Corey Holloway

I was experiencing issues with the sensors on my garage door. I booked an appointment with Precision Garage Door. They came the next morning. The technician looked at my door for less than 30 seconds and told me that there was a "fuse issue" with my opener. I told him that it was only a few years old. He immediately presented me with an iPad and told me that I needed a new opener. The two options were $700 and over $1,500, respectively. I called another garage door company and had the issue resolved for less than $200. Extremely shady business practices.

Samantha M.

My 2 car garage door fell off one of the tracks . The first place I called was Precision. There was a $95 service fee, which would be included in the estimate. I was ok with this as it was an emergency situation and they offered same day service. The estimate came out to over $400. Since I was already on the hook for $95 (which is what they're banking on), and they were able to come out so quickly, I agreed to the quote. The job took exactly one hour with one technician, there were no parts that needed to be replaced. The track was bowed and was able to be pulled back into place by hand and the cable had to be reattached. The technician offered a $25 coupon, but after tax it was still over $400. Be aware that this is a franchise company and technicians work primarily on commission so it's beneficial for them to upcharge. There are multiple businesses that offer FREE estimates as well as same day service at a more affordable rate. My technician John Patton was very skilled, but due to the exhuberant pricing I will be going with a different company for future services. Also, I question the validity of so many positive reviews as my first review was deleted after having followed the review link sent to me by Precision which filters through a 'reputation manager' platform called liftify. All the review replies you see are all IA generated using the same software. This time posted my review directly through Google.

Steve B

Tried to rip me off. Said my door needed to be replaced for $4100. Another place quoted only $2500 to replace the door. I called the guys who put the door in when the building was built. Replaced one damaged panel for $740. Lost my $100 for the service call. Shop around, everyone!

Andrew Currin

Asked during appointment scheduling if this was a locally owned family business, which the operator confirmed. While it may have been a family business at one point in time, this is now an entity owned by Neighborly. My concerns with hiring a franchised business under a large conglomerate and the associated higher costs to pay for their overhead and large margins were immediately realized when I paid 600 for new rollers and minor adjustment to the pulley/chain. Will be sure to do more research in the future to ensure I support a true, locally owned small business.

Kathryn Sawyer

I definitely got taken advantage of and swindled with Precision Garage Door. On October 20 I had technician Andy come out and he did a tune up of our garage door, replaced 1 car clicker and replaced a keypad and the total was $640. I have gotten inspections and quotes from 2 other companies and their pricing for the same service are all $250 or less. He did say our garage motor is old. He never said that it seriously needs to be replaced, just simply gave me a quote. Less than 2 months later, clickers and keypad aren't working. The quote to replace the whole system from Precision was $1100. The quotes I have gotten from the other two companies are $745 and $856. Overall I'm very unhappy. In the moment I didn't realize how much I was overpaying. Will now always recommend AGAINST Precision.

Brandan Taylor

Over priced did stuff that didn’t even have to be done

Vikash Kumar

Overpriced and Misdiagnosed. I had a very frustrating experience with this company. They misdiagnosed the issue with my garage door and tried to upsell me on a completely unnecessary full garage door replacement. Initially, they claimed the problem was with the opener and recommended replacing it. I had to insist they check the springs as well and it turned out they need to replaced as well. They also charged a "trip/inspection" fee, which supposedly included a 24-point inspection — but it felt more like a justification to charge rather than provide value. In the end, I lost the trip charge but went with a different service provider who fixed it quickly, and charged significantly less. Better quality, honest service elsewhere. I would not recommend this company.

Tony Chiotakis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We have used precision in the past and didn’t realize we were being overcharged by such a large amount. We requested service on 1016 to have two springs replaced on our garage door and the estimate was $1200 which is 3 1/2 to four times more than the second and third estimates that we got for the exact same work. Even though it cost us $95 to have your technician come out there we still saved money. That’s why we did not elect to use your company.