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Precision Garage Door of The Triangle
about Precision Garage Door
has received 3 reviews, averaging 1.00 Stars:
Wake Forest, NC
I’m very disappointed that you would not fix only the broken spring on our garage door. The other was replaced last year. When I called I was told $188 or around there knowing only one was broken. Would not repair unless both springs are replaced. $617 SCAM
- Robin Poston
Thank you for your providing feedback about your experience with our company. After speaking with the technician about your job, he stated he spoke with your husband in great detail about the reason both springs needed to be replaced and that the spring you are referring to, was the wrong size for the door. It is our company policy that all springs on the door get replaced after one breaks. The reason for this is because of safety concerns for the technician and the longevity of the door. We are sorry you feel that you were scammed but this was not the case. We have a standard to uphold and make sure your door is safe and works as it should. Having the wrong spring on your door is a safety concern and we are glad that the technician was able to discuss this with your husband and make it right. We do appreciate your business and if we can assist you in the future, please don't hesitate to call.
Garage Door Repair
Yeah, with out even trying to open the door. The quote was $800 for a spring replacement from Precision. So, I just paid the $75 fee and got a quote from Wayne Dalton and they replaced it for $350. I know I live in Cary, but just because I'm well off doesn't mean I'm stupid with my money.
We have reviewed your account and the 25 point safety inspection which showed your spring, cable and the door balance all failed inspection. We are certainly glad the technician did not try to open your door with a broken spring as the spring is the counterbalance and the muscle of the door. The technician could be seriously injured in an attempt to do so. We are sorry you felt our price was unfair but to imply that we only quoted you a particular price because of where you live, is completely inaccurate and that is not how we treat customers. We service all of our customers equally no matter what zip code they live in or what their home might make one believe they have in their bank account. As you said, you could go to the manufacturer and get the parts cheaper but unfortunately, we cannot sell parts and install them for the price we buy them for. Thanks for your consideration in using our service.
Broken Garage Door Spring Repair
Son in law couldn’t open garage door while we were out of country. Said he may have hit the # sign instead of enter Sign and wondered if he somehow changed code. I had no idea how to change code. The pad worked to close door but just would not work to open with code. Was hoping since I was a long time customer you might have suggested how to check the code or change it back if it had been changed by mistake. Technician looked at it and said the pad looked old and they wear out quickly. But the new one would work with any new motor if we needed one later. Made it sound like a better pad. I said ok to new pad and was totally surprised when the replacement was the exact same as old one and when he told me how to put in the code, he told me to do the exact thing that I told him my son in law said he had done that might have changed the code. So he up sold me to the tune of $284 when he could have simply said try this and see if it works. Give him a star for the up sale, but mark me off as a future customer and I will tell as many people about this as I possibly can. Totally feel victimized!!!!’
- Jerry Monday
Thank you so much for reaching out and we are very sorry you feel victimized. Our goal is customer satisfaction and for each customer to receive five star service, and we hate we missed the mark with you. Based on the inspection your keypad failed and the recommendation was to replace it. Some keypads we have look the same as the old one but the updated version has updated internal parts that the old one did not, which would, like the technician said, make it work with any future motors you might purchase. We do appreciate your business and hope we can work with you in the future.
Garage Door Opener Repair
Remotes / Keypad
Technician: Mike Grove