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Precision Garage Door of Raleigh
about Precision Garage Door
has received 5 reviews, averaging 2.00 Stars:
Please give me a call at your earliest convenience, thanks Brian Queen
- Brian Queen
A call was returned within 3 hours of the initial phone request made prior to this review. Issues were addressed by the location manager. Thank you for your business and please let us know if we can assist you with anything else.
Great service but extreamly expensive i would shop it out. 1200. For two hours work including parts.
- Don Iannucci
Thank you for your feedback and we are very pleased to see you felt the service was great. Andy is an experienced technician and is able to do his job very efficiently. We are sorry you felt the cost of the repair was too expensive. Our parts are heavy duty, high cycle parts and we stand behind them. Not all companies provide the same quality parts which is why the cost is cheaper with other companies. The quote you approved included upgraded parts and a 7 year warranty so its very likely you will not have an issue with this particular service for a long time. We appreciate your business and please don't hesitate to call if we can assist you with anything.
Technician: Andy Maynard
The service guy was good. But the service is overly expensive. We just had to get the remote calibrated to the garage and they charged $100 for that. Then he said the door is not installed well, so he said he will calibrate the same, he just tightened the screws and charged 120 for that. So for 30 mins job we were charged $240. Which is ridiculous. Also, he was trying to sell us the remote for $69. Same ditto remote is available for $30 online. Not recommended. Arjun & Divya
- Divya And Arjun
Thank you for your business and feedback. We are happy to see you are pleased with the technician but we are sorry that you are unhappy with the price for the service. Our service manager has tried reaching you by phone to discuss your service call and the pricing, but he has not been able to reach you. Please call the office and ask to speak with Sean, the service manager. Customer satisfaction is our main goal and we want to make sure your expectations are met.
Would have liked to have a more comprehensive range of options offered to me.
- Sandeep Kalelkar
Thank you for considering our company to service your garage doors. We appreciate your feedback and we apologize you did not receive five star service from our technician like you deserved. You should have been given ample options to choose from when deciding on a new door purchase. His actions do not represent how we run our business and how we expect our customers to be treated. We have discussed this with him internally and it will not happen again. Since your initial review, we appreciate you speaking with us to discuss door options and pricing and we are happy that we were able to work with you and get what you wanted ordered. Our goal is customer satisfaction and for you to receive five star service from start to finish and we hope we have been able to prove that to you. Please don't hesitate to reach out if there are any issues on the day of installation. Thank you again for your business and we look forward to working with you for many years.
Holly Springs, NC
Good service by technician but very, very expensive. Although a discount, 233$ for less than 30’ of work without change any spare is really too much and without any warranty because the brand of system wasn’t the one expected. In my previous house I spent 150$ for the same issue with another company. I think I’ll not call Precision anymore.
- Ferdinando Longobardi
We appreciate your business and you taking the time to leave a review. After reviewing the invoice on your account to repair your door, we feel the price quoted and billed was fair. The service fee was waived and you were given an additional discount off of the labor. We try to be very competitive with our pricing to obviously keep our business running and to be fair to customers. We are sorry you don't feel the same about the pricing. We will be happy to help if you need anything in the future, just give us a call.
Technician: Greg Gray
Office: (919) 500-5160
300 Dominion Drive
Morrisville, NC 27560
Office: (919) 874-1012
1426 Wall Road
Wake Forest, NC 27587
Office: (919) 367-3784
207 W Millbrook Road
Raleigh, NC 27609
Office: (919) 263-2017
636 Holly Springs Road
Holly Springs, NC 27540