Garage Door Repair in Raleigh, NC

Ruth Salvesen

Extremely Expensive. I do not want to wait over the weekend to leave the car out. So, I had the job done. Only 1 hr. work. Door did not go up more than 8 inches, replaced Tension springs, both end bearings.$1,312.00.

Lelly Finkelstein

I was not planning on leaving a review, since I was not happy with service but it wasn’t outrageously bad either. However the constant nagging to leave a review that I’ve received via both email and text daily finally wore me down to write one. The good news is that they have availability. I called in the morning and they came that afternoon. It’s only been a few days, but so far the repair is holding up, so no complaints about quality of work. However, when I called the customer service person agreed with my guess of the problem being a broken spring. They asked a few questions about the garage, and booked the appointment. When I asked how much springs would cost, she said $265. When the tech arrived, he kept going on about everything being “builder grade”. He had an estimate ready within just a few minutes of arriving. It was nearly $3k! When I was so surprised, he went on to build a quote for an entirely new door and system (the house is only a few years old, no issues with the door just a broken spring) to show that if I bought a whole new door it would be so much more. I don’t see the value in price comparing to something not needed. I asked if there was anything we could do, like types of springs or anything. I was finally able to get him to explain the reason for each line item in his estimate, but he didn’t have any changes to recommend to help the situation. It wasn’t until I specifically asked if items actually needed to be replaced (such as rollers). He reluctantly said they didn’t need to be replaced and are still fully operational. When I pressed on how much life expectancy the rollers have, he admitted they have 75-80 percent life left, and he could remove the over $400 line item. After the repair he pointed to where to lubricate the springs and hinges, and told me to order it on Amazon. When I asked if he did the lubrication while replacing, he said no but I could purchase a service for him to do so (I did not). I’ve used a different location of Precision multiple times over the years and had been satisfied, but this experience was quite different. I will not use this location (triangle area NC) again.

olivia jordan

We do not recommend using this company. Unfortunately our garage doors were installed with multiple damaged panels.They came out in the pouring rain the first time and we said we did not want them installing our new doors in a heavy downpour. Our new garage doors and hardware were soaked and sat in the warehouse in soaking wet boxes until they installed them. Once installed it was realized that many of the panels were damaged. They told us they would order new panels and that it would take 3 weeks to a month. Beware! Once your doors are installed and they have your money working with this company is a nightmare. You have to call and speak to a representative and they reach out and call to connect you .Every time you call you have to give your name address. Zip code. Email, and favorite color basketball team and biggest fear. They never get through to anyone and you have to listen to the precision garage door song play on repeat over and over and over. It is torture! God forbid you get disconnected and you will several times, because you have to call again and go through the hoops again to not speak to anyone EVER. They do NOT return calls or respond to a request to communicate through email which they should do because they know no one ever answers when you call. I requested financial reimbursement for the panels that were damaged today after leaving 5 messages that were never responded to. I’ve Been calling to for almost two weeks. Hopefully Precision garage doors will compensate us so we can have a different company replace them. Brand new garage doors should be an exciting time but working with Precision Garage doors has been exhausting, time waisting. annoying. frustrating and very dissapointed.

Judy Teander

Called Precision because we have used them in the past and very satisfied. However, their prices have gone up tremendously so we went with another company to get it repaired. We still has to pay a $100+ service fee.

Richard Durrett

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The guy who arrived didn't have the software for pricing a 20 foot door. Now almost 24 hours later I don't have a quote and no one has bothered to contact me. I think that they may have more business than they can handle.

benson otovo

my problem is still unresolved.

Chris Campbell

I had Precision come out for a repair on my garage door. The technician was very nice, but the prices I was quoted were extremely high and for items that ultimately didn't need to be fixed. The repair they performed didn't fix the issue. I had to use a different company that came out and did the repair for a much lower price and told me the things I was quoted for by Precision weren't necessary.

WORKING

On the high for service. $300 for maintenance ( unbend a small bend at the bottom). They completed the work before quoting, so I had to pay.

Pravin Patel

Too expensive.

Gus N

I had an overall disappointing experience with Precision Garage Door. I wasn’t a fan of being charged a service fee just for them to come out, especially when that wasn’t clearly adding value to the visit. On top of that, their pricing felt higher than expected compared to other options I explored. The experience itself didn’t really justify the cost, and it left me feeling like there were better, more customer-friendly alternatives out there. I ultimately found another company that was more reliable, transparent, and much more in line with what I expected in terms of both service and pricing. Because of that, I personally wouldn’t choose Precision again.

Leon Hester

The quoted price was extremely higher than other quotes to complete the work. The price quoted was 85% over what we finally went with. Additionally, they charge a fee to come out to assess. None of the other vendors did. I’m sure they do an awesome job when you use the service. However, I couldn’t find a logical reason to pay thousands versus a few hundred dollars.

Travis Gallo

Waste of $104 for the technician to come out and tell me I needed a whole new system. I advised the technician I had replaced the logic board and he proceeded to tell me it would be $1400-$1600 for a new system. No further troubleshooting was done, no diagnoses. Tech told me they were expensive and that was it. Will not be using them in the future.

Ann Lockhart

When I made the appointment, I was told there would be a $95 mandatory charge for the "25 point safety inspection" that has to be done prior to any work. I get that there is typically a service call flat fee for any kind of home repair call. But there was no safety inspection. He looked at the door and immediately said it was "totaled" and said had no tools to do repair on this door, it was way overdue for replacement (14 years old.) Said it only had a three-year life. Maybe he meant warranty. So he wrote up the estimate for a replacement door, just the door, $4000. Said it would take 4-6 weeks but if I wanted the model manufactured in Raleigh, less than a week but $7000. He said he would help me get my car out of the garage. He wrote up the estimate, took measurements, showed me the catalog of options (i am very limited because in townhome community with identical garage doors.) When I told him I didn't want to sign a contract for new door until I looked into a second opinion, he said he couldn't save the estimate he had written up, it would have to be redone if I decided to go with them and that would involved another service call/fee! When I asked about getting the help getting my car out of garage and he told me he couldn't do that without a signed contract, then said for $350 he could. I tried to pay the $106 service call fee with credit card, but he waived it away and said something like "don't even worry about that." (But I did get an invoice via e-mail.) I guess this was more of a sales call and not a repair call.

BLT

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called Precision door company normally they have been very helpful in helping me with my garage door if something does not work. I have always had a very good experience with Precision and I can even call back a few of the guys that have helped me in the past. Gary is always great to work with. However, this time I called because the garage door would not open all the way or close. The tech came out and it was the cable that had broke. I was not informed nor aware I could purchased just the cable and have it installed by a friend, or just have the cable replaced. The tech just said it needed a new cable and it comes with the rail, I asked the price, and was shocked, a tiny discount was offered, and the total cost was 441.00, that took less than 20 minutes. My issue is this - I called Gary and asked him about all of this and asked why wasn't I offered another solution to order the part which normally at any Home Depot, Lowes or on line the price is about 50.00. Which would have saved me almost 400.00. I am definitely not happy with the service or the tech that came out, he even tried to offer me a new motor for a total of over 800.00. It isn't even quiet. The tech just kept telling me my motor is old and I should get a new one. The tech also informed me when I purchased the garage doors and now they are more than double the price of what I paid. Not sure what all this had to do with getting a cable fixed on the garage door opener. Now, I just purchased another garage door opener - a Chamberlain MYQ with all the bells and whistles the whole unit, (with a motor 1/2 hp of course) for under 200.00, had it installed and it is much quieter than the one Precision put in. Having spend 441.00 of my money could have been avoided had the tech been a very honest and sincere person. I am 74 years old, senior, retired and party of one, felt like I was taken advantage of. Feel free to refund my full amount and take out the rail/cable that was not necessary and I'll get a whole new unit for half the price installed, and a more updated version. That's my problem solved. A very dissatisfied customer in Cary. BLT

Saurabh Shukla

Sharing my experience with Precision Garage Door Service of Raleigh. 2 stars, only for the prompt response. Not calling or recommending Precision to anyone for sure. My garage door was derailed and the tension string came off from the pulley/drum. The door was half open and I could not take the car out. I called Precision based on Google reviews. Chris came and told my wife that the door is broken and needs complete replacement. He said $95 for diagnostic which will be rolled into the repair cost, $300 for 1 time door open and close to get the car out, $3000 for door replacement. Prices w/o taxes. We were shocked as the door had no damage. I called Ben from Bens Garage Door. He came, fixed the door, and charged me $150 total. In addition, he sprayed anti-rust and lubed the door hinges for free of charge. He said the door is fine and does not need any replacement. 150 vs 3000, you be the judge.

Deborah Yancey

I feel like I was over charged !

Deborah Yancey

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

For Evan to only put a long tube type of thing above the garage door, and was here maybe 1 hrs. I felt like I was over charged . Yes the problem was solved for 641.00. I wasn't to happy . I felt like he got over on me. Thanks

Becky Cargill

Scotty Johnson came out and explained our repair options clearly and made his recommendation. He completed the work quickly on the same day. Our super noisy garage door is now much quieter and runs much smoother; however, four days later a spring broke and our door would not lift or lower. It seems like this issue was imminent and should have been brought to our attention during the original visit. We called Precision and they were not going to come back until the next day and they were going to charge us a $200 fee for a weekend “emergency” visit as well as a $95 diagnostic fee on top of whatever it was going to cost to complete the repair. We were able to find someone else who came out same day and replaced the springs. He said Precision knows what they are doing as far as repairs go, but they are famous for charging very high prices. His quote for fixing everything we had Precision fix during the original visit was over $1000 cheaper than what we paid. We had been loyal Precision customers but we do not plan to return now after this lack of customer service/unethical billing practices. *Edited to add that we were happy with Scotty’s work - the issue was with the call center people who were totally unwilling to work with me on waiving the emergency visit fee when we were stranded in the garage and I am 8 months pregnant. A manager from the local branch called me back after seeing my review and attempted to make things right but we have found a new garage door company now that we plan to use for needs outside of our warranty products that we had installed by Precision during the original visit. I appreciated the call and attempt to better understand the issue and make things right, but the call center people definitely need some training to understand that there may be some exceptions to every rule.

Kelley West

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We ordered new doors 5 weeks ago with Andy saying it would take 2-4 weeks. Still haven’t heard anything. There’s a slight disconnect on when doors come in and what your reps are telling people.

Sharon Ruffingarr

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service for my garage door was done.. charged me 79.00 dollars for a 10.00-12.00 garage door opener ( a 60.00 dollar up charge). The technician was pleasant with trying to sell other services. The service charge is outrageous also, very expensive.

JDR 1429

Left spring broke of a double garage door. $850 to replace both springs. Checked Lowe's these springs are about $100 or less for the pair. I hope I didn't pay $750 for just installation. The service person was great, did his job, however it only took him about 30mins to complete the job. It would have cost less if I had a lawyer do it for $400/hour. Just saying

Matt B

Service was prompt and high quality, and the tech was professional and friendly, and he was in and out in 30 minutes. My issue is cost. I was charged $750 for a motor that costs

Michael Hannigan

Scheduling with Precision was fast and easy through their website. I did not get any acknowledgement or confirmation of the appointment so the day of the appointment I had to call to confirm myself. Not a big deal, did it for my own peace of mind. Chris showed up on time and ready to get to it. I showed him my concerns thinking I had a broken spring on my Wayne Dalton assembly since my door was jerking hard. He took the time to explain to me that it is not the springs, however since there was no adjustment it was time to replace the system with a traditional spring and pulley system. He said he needed to finish his inspection and work up options. After a few minutes he came back to me with two options. One was to replace the springs, rod and hardware as we discussed and the second included rollers that he said needed to be replaced. This is when I realized Precision works on an upsell sales methodology. I had just replaced those rollers in the summer and there was nothing wrong with them at all. The cost to replace was going to be 5 times more than it cost me to replace them before. I opted for the spring work which Chris finished quickly and accurately. The door now functions as it should. I can recommend Precision for their quality of work, but their pricing and sales method is way out of line of industry standards. After doing some research I really feel I did overpay for the work performed, but if I wanted to get a second opinion I would have had to pay Precision a $95 service call just to come out. I cannot recommend Precision to anyone who is not knowledgeable about garage door operation or the market pricing of various repairs.

Jeremy Hough

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was optimistic that calling this company would save me some time and I would pay a fair price for repairs to my overhead door. Joke is on me. I had to pay $100 (trip charge) just to get a quote for $1500 to replace torsion springs and rollers. “Labor is only $150 though.” SMH. I’ll do it myself this weekend. Disappointed because I know how much the materials actually cost. Smoke and mirrors sales game.

Don Torino

When my garage door got "hung up" (off its tracks), I called Precision (in Morrisville, NC) and was impressed that they sent out a service tech that afternoon. Richard (the tech) did a great job at realigning our door quickly and proficiently. When I mentioned the possibility of replacing the door, he was able to transition into an effective salesperson for his company, providing brochures, advice, and even a quote immediately. I did request, and receive, a few other estimates from other companies. While Precision's estimate was about $700 more than the next nearest estimate, I decided to go with Precision because of the excellent customer service I received from Richard. That's when it all went south. A week after receiving the quote, I tried calling the local franchisee, only to be directed to the national customer service center. First call, I was disconnected after being on hold for ten minutes. Second call, I was directed to a button prompt system that wouldn't recognize button presses. Third call, I finally got through to a rep who connected me to the local office, though I was put on the same "hold" system for another ten minutes before I gave up. Not wanting to give up on Precision, I reached out to Richard (who had the foresight to give me a business card with his cell phone number when I first met him). He explained how the GM and Sales Manager were both off that day, and that the manager left in the office was pretty new at the job and wouldn't be able to handle my questions. I was told I'd get a call back on Monday. That was two weeks ago. I haven't talked with any one from the company since Richard. It's hard to underestimate the frustration of TRYING TO PURCHASE FROM A LOCAL COMPANY, only to be stymied the entire way. It's really a shame. My experience with the service tech (Richard) couldn't have gone better, and for that reason alone, I was willing to pay the highest quote for a replacement garage door. However, the rest of my experience with Precision told me that they were an unreliable company, at least as it referred to sales. Frankly, if they were the LOWEST quote, I still wouldn't use them again. Blessings to Precision if they're so busy and successful that they can simply ignore a new customer trying to purchase a $4000 garage door. However, if they aren't that lucky, they should consider hiring Richard to be the face of the franchise. He truly understands the increasingly-rare skills of customer service.

Don Torino

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

When my garage door got "hung up" (off its tracks), I called Precision (in Morrisville, NC) and was impressed that they sent out a service tech that afternoon. Richard (the tech) did a great job at realigning our door quickly and proficiently. When I mentioned the possibility of replacing the door, he was able to transition into an effective salesperson for his company, providing brochures, advice, and even a quote immediately. I did request, and receive, a few other estimates from other companies. While Precision's estimate was about $700 more than the next nearest estimate, I decided to go with Precision because of the excellent customer service I received from Richard. That's when it all went south. A week after receiving the quote, I tried calling the local franchisee, only to be directed to the national customer service center. First call, I was disconnected after being on hold for ten minutes. Second call, I was directed to a button prompt system that wouldn't recognize button presses. Third call, I finally got through to a rep who connected me to the local office, though I was put on the same "hold" system for another ten minutes before I gave up. Not wanting to give up on Precision, I reached out to Richard (who had the foresight to give me a business card with his cell phone number when I first met him). He explained how the GM and Sales Manager were both off that day, and that the manager left in the office was pretty new at the job and wouldn't be able to handle my questions. I was told I'd get a call back on Monday. That was two weeks ago. I haven't talked with any one from the company since Richard. It's hard to underestimate the frustration of TRYING TO PURCHASE FROM A LOCAL COMPANY, only to be stymied the entire way. It's really a shame. My experience with the service tech (Richard) couldn't have gone better, and for that reason alone, I was willing to pay the highest quote for a replacement garage door. However, the rest of my experience with Precision told me that they were an unreliable company, at least as it referred to sales. Frankly, if they were the LOWEST quote, I still wouldn't use them again. Blessings to Precision if they're so busy and successful that they can simply ignore a new customer trying to purchase a $4000 garage door. However, if they aren't that lucky, they should consider hiring Richard to be the face of the franchise. He truly understands the increasingly-rare skills of customer service. Interestingly, in the email I received soliciting this review, the owner of the franchise said, "If for any reason you are not totally satisfied, I would consider it a favor if you called and gave me the opportunity to redress the situation." Unfortunately, that strategy only works if you take me up on that opportunity to redress the situation. I get that a business only wants positive reviews, but I hope that this business understands how they failed to earn that and takes steps to address these shortcomings.

Robert Johnston

PRECISION GARAGE DOORS: A CAUTIONARY TALE: I called Precision Garage Door Service of Raleigh because my garage door (18 months old, new build) started reversing up when ~12 inches off the floor. I was leaving in 2 days on a trip and couldn't leave it open while I was gone. Precision came out promptly and the tech "diagnosed" the problem. He said we had "a perfect storm of small problems" (sounded quite scripted) and he would develop a plan to fix it. He presented 4 options to fix the problem (none of which addressed the door or opener, just the hardware). The options ranged from ~$1100 to ~$2100. Pressed for time, I opted for the $1436 option. The tech then did his "fix". At the end of the $1436 "repair", the problem had not been solved and the doors were still non-functional. The tech then decided he had "misdiagnosed" the problem, and that the opener motherboard was failed and I needed a new opener. He had an opener on his truck that he said they sell for $899, but he could give it to me for an additional $299 upcharge on the initial $1436. I told him that was unacceptable and he should remove the new rollers/springs and put the old ones back on. He the decided to "call his manager". He then offered their $899 opener for free (BTW, this opener sells for $262 at Home Depot, not $900). He swapped it and the door worked fine. At this point I was presented with the itemized bill and it got really interesting. Included was 10 rollers at $35 @. A quick Google Lens check on the item revealed the rollers were $2.50@ on Amazon. So, they charged $350 for $25 worth of rollers. The new spring they installed were billed at $462@, or $858 for the pair. These springs cost $190/pair on Amazon. So, billed $858 for $190 worth of springs. That seems insane, but not compared to the ASF-100 roller bushing that cost $6 at Grainger, they charged me $99 for one. Overall, I was charged $350 + $858 + $99 = $1307 for $221 worth of parts. In case you think these prices reflect an installation charge, not price gouging, I was also charged $129 in labor for the technicians ~2 hours of time. In my opinion, this place is a high cost scam that preys on people that are fed horror stories of what could happen if you don't use their options. My guess is the relatively high Google reviews are from people who don't know any better or are too proud to admit they got scammed. I'm sure wealthy senior citizens are a prime customer target. I will admit, the end product was quite good, just ridiculously overpriced. Do you homework folks, it's always best to look at the 1 and 2 star reviews on Google before selecting a contractor. That's where the dirt lies.

Ryan Spencer

They want to charge triple the cost of their competitors. I had to pay $95 just to be told I would be ripped off. I've learned my lesson. The only nice part was that they were extremely responsive to coming out.

Michael Ellis

Dangerous driver

Robby Francis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I would not recommend using this company. I found their pricing to be exorbitant to other competitors for a spring change. Additionally the tech left a mess in my garage and chipped in to the drywall. He made no effort to clean up or repair the damage to the wall. For paying well over a thousand dollars, I would have expected better service. They were able to come out in less than 24 hours to repair our garage. If you are looking for immediate service, they can be helpful but be prepared to pay a premium