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about Precision Garage Door in:
Pittsboro Area, NC
Precision Garage Door of The Trianglehas received 17 reviews, averaging 4.59 Stars:
Pittsboro, NC
Pittsboro, NC
I would not use Precision Door Service again. One of the torsion springs broke on our overhead double door. Precision Door Service charged us $750 to replace the pair of springs, which took the technician less than 40-minutes total. When I questioned/ pushed back on the cost, which was about 2x what I expected, the technician told me the springs cost them over $250 each! I later called four other garage door businesses and learned the going rate for this common repair averages $375 total, and our standard springs cost around $100 each. After calling Friday morning, they refunded me $350 to bring their cost in line. I learned from my calling around that this is an often repeated scenario with this company - and the ease and routine manner of the refund bore this out.
- M. Young
Thank you for your business and we are very sorry to see that you felt you received 1 star service. We apologize for the communication issue with the technician and we are happy to see that the service manager was able to take care of the refund for you. Customer satisfaction is our top goal and we are sorry we didn't meet this goal with you. We hope that we can work with you again in the future to prove this isn't how we operate our business. Please call if we can assist you with anything.
Moncure, NC
I picked you because someone answered the phone. I knew the problem. Mike Grove was awesome and personable. Felt like an old friend. He did a lot of extra special attention and solved our problem beyond expectations.
- Steve Adams
Pittsboro, NC
Shane was very friendly. Showed up Monday morning with a smile! He was knowledgeable and very efficient.
- Debbie Cosentino
Pittsboro, NC
Lucas Fisher did a great job installing our new doors and garage door motors with belt drive. He worked by himself. I was surprised that he had no help, but he finished in about 5 hours or so. He was friendly and polite. The doors look and work great! Highly recommend!
- Angela Hicks
Pittsboro, NC
Andy did a great job trouble shooting our door and providing alternatives. He was very professional and didn’t pressure us to go with a new door. I would highly recommend Precision Door for anyone needing overhead door service of any type.
- Mark Filipek
Pittsboro, NC
Prompt,skilled,pleasant. Explained options clearly
- Ellen Adams
Moncure, NC
Great service but extreamly expensive i would shop it out. 1200. For two hours work including parts.
- Don Iannucci
Thank you for your feedback and we are very pleased to see you felt the service was great. Andy is an experienced technician and is able to do his job very efficiently. We are sorry you felt the cost of the repair was too expensive. Our parts are heavy duty, high cycle parts and we stand behind them. Not all companies provide the same quality parts which is why the cost is cheaper with other companies. The quote you approved included upgraded parts and a 7 year warranty so its very likely you will not have an issue with this particular service for a long time. We appreciate your business and please don't hesitate to call if we can assist you with anything.
Pittsboro, NC
Replaced springs, rollers and cables. You have a great scheduling system with excellent follow up before and after service. John did an excellent job and made sure everything was working perfectly before he left. We appreciate the great service!
- Peter Lindner
Pittsboro, NC
Very pleased with Precision! Communication was easy and prompt. All promised deadlines met or exceeded. Customer service was top notch. The installer Lucas F. was really great! He was efficient, had great attention to detail, and was really kind and helpful! 10/10 would recommend this company!
- Chris Postlewaite
Pittsboro, NC
Greg was very courteous and professional. A good representative for your company.
- Karl Shaffer
Moncure, NC
Hope the new motor will work this time after four appointments calls!
- Teresa Mcmillian
Pittsboro, NC
Precision was very responsive and courteous from my initial phone call through satisfactory completion of my service request. The technician, Greg, was extremely helpful in assessing the condition of all components of my 33 year old 18’ wide garage door. He explained various options and offered professional advice. I elected to have him replace torsion springs, shaft, bearings, cables, rollers, cable reels, and to lubricate all hinges. The door now operates quieter and more smoothly than when it was new. He adjusted my existing garage door operator and verified all safety features. I highly recommend Precision Door.
- Phillip Stout
We love hearing this, thank you for sharing your feedback! Greg will he pleased to know how happy you are with his service. We appreciate your business and recommendation. We look forward to working with you again when needed.
Product:
Pittsboro, NC
Awesome job , Andy was very professional . Highly recommend Andy and Precision Garage Door for your repairs !!
- Donald Parker
Thank you so much for the recommendation. We agree, Andy is great! We appreciate your business and providing feedback about your experience.
Product:
Pittsboro, NC
Precision Overhead Door Service is an excellent choice for your garage door needs. Greg my technician was outstanding. He installed a new Liftmaster Smart WIFI unit adjusted the door, lubricated it and now it is perfect. It works great and sooo silent. I am very pleased. Very happy I called them. Call them for your garage door needs. They are the best around.
- Domenic Marotta
Thank you so much for the kind words! We love seeing how happy you are with the service Greg provided, he is a great employee. We hope you enjoy your new motor for many years. We appreciate your business and the recommendation!
Product:
Moncure, NC
OUTSTANDING SERVICE!
- Teresa Mcmillian
Awesome to hear, thank you for sharing. We appreciate your business and the five star review!
Pittsboro, NC
We have had several people look at our problem garage doors in our new home, and nobody was able to make them functional until Andy. He responded quickly and was knowledgeable and courteous. We highly recommend Andy at Precision!
- David Whittington
Thank you for taking the time to share this positive rating! We will make sure to share this with Andy and let him know to keep up the amazing work. We appreciate your business and if we can help in the future, please don't hesitate to call.
(919) 500-5059
(919) 500-5059(919) 407-8491
(919) 407-8491(919) 389-2489
(919) 389-2489(919) 670-2799
(919) 670-2799(919) 867-4406
(919) 867-4406(919) 436-2157
(919) 436-2157(919) 706-0191
(919) 706-0191Office: (919) 500-5160
300 Dominion Drive
Suite 201
Morrisville, NC 27560
I appreciate how easy it was to schedule a technician to come out. Andy was great about explaining the issues with our existing garage door opener and presenting replacement options. He worked hard to complete the install in a timely manner. He made sure I was all set up to use the system before leaving.
- Ashley Patterson