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about Precision Garage Door in:
Pittsboro Area, NC
Precision Garage Door of Raleighhas received 39 reviews, averaging 4.79 Stars:
Pittsboro, NC
Hello! Thank you for the fabulous review and rating. We appreciate your kind words, thoughtful feedback and insight. We are always here for you and yours! Reach out if you need anything further from our Precision Garage Door Service team. We are more than happy to help you with your garage door needs. Thanks again!
Pittsboro, NC
Great service. Tim was outstanding in presenting my options for my garage door. Explained everything and answered every question I had. A real asset to any company. I have scheduled installation of a new door and motor. Superb service
- James Nass
Dear James, We are so thrilled to hear you received outstanding service from Tim. We pride ourselves on our customer service and thrilled that was reflected in your visit with Tim. We can't wait to hear how much you are enjoying your new door and motor. Thank you for entrusting Precision Garage Door!
Pittsboro, NC
Precision has professionally maintained our garage doors for 13 years. Today the technician (Chris) once again more than fulfilled expectations. In addition to servicing and replacing components as needed, Chris provided additional options and estimates that will help us create a timeline for future maintenance and upgrades.
- b. moore
Thank you for sharing your feedback about our team, B. Moore! We're so glad our tech went above and beyond for you! We sincerely appreciate you taking the time to tell us about your experience with Precision Garage Door. It was a pleasure serving you! Kind regards, Jenifer Lawless Precision Garage Door Service
Pittsboro, NC
It’s football season and Andy Maynard scored a touchdown to win the game! Andy did a great job explaining garage door issue and made sure I understood my options on making decisions related to solving the problem. He did a great job checking out the different components of door, motor, sensors, etc. in terms I could understand. After reviewing everything, I decided to purchase a new door based on his experience and expertise. He was courteous, friendly, and made sure I understood his findings so I could make an informed decision. Thank you for sending a specialist that knew what he was talking about. I also appreciate same day response. Great job, Andy!
- Dalma Dickens
Dalma, To say your review made our day would be an understatement! It is football season and Andy is a rockstar quarterback! Thank you so very much for your detailed and kind review of your overall experience with Andy. We couldn't be happier to hear he WOWed you with the experience, we look forward to doing so again. We're here to serve you anytime. Regards,
Pittsboro, NC
Great job!
- Gary Sandefur
Gary, We appreciate your glowing review of your garage door service experience. We look forward to serving you again! Regards,
Pittsboro, NC
Garage door failed to open due to broken spring. Evan KOPEL showed up early, diagnosed the problem, made several recommendations and suggestions. After approval, all repair finished in less than one hour. Outstanding service and results! Definitely the “go to” firm for overhead doors. You made read reviews that Precision Garage Door is “pricey.” In my experience, the cheap stuff isn’t good and the good stuff isn’t cheap. First rate company to service your garage doors.
- Sidney Williams
Pittsboro, NC
Technician Tim McRae informed us that the motor needed to be replaced. He explained the cost and informed us of our options. We will decide in the coming days what we want to do. Otherwise, he was very polite and professional, and we would be happy to work with him in the future should we decide to replace the motor. He explained that the charge for today's service call would be applied against the cost of replacing the motor if we do it within 30 days.
- Jim Pagett
Pittsboro, NC
Job done well and efficiently. Suggested with price the additional work that I might want.
- Vincent Tollers
Pittsboro, NC
Chris explained the proposed work clearly which enabled me to make the best decision for my needs. Initially my intent was to have the garage door opener replaced with one that has a camera. Chris explained the type available, which was a rechargable and would require my interaction to recharge. I opted to not have the opener changed and remained with the opener that was installed last year when we had a new LiftMaster installed. Today I did opt to have the tuning service for both doors. Chris was very professional and friendly.
- Pamela Neff
Pittsboro, NC
The best in the business!
- Britt Norwood
Pittsboro, NC
Chris was not only very professional and educated, he did a superb job and did so quickly and efficiently. I was very impressed by him and your company, and would highly recommend Precision in the future. ~ Dr. B. Cooper
- Baskin Cooper
Pittsboro, NC
I was surprised that someone could come out to fix my broken door so quickly, and over the weekend! Richard was on time, called ahead to let me know he was on his way, and explained everything really well including the different options available to fix my system. He resolved my problem and cleaned up his job site before reviewing with me through the work he did. Couldn't ask for anything more. Really pleased with the whole experience start to finish.
- Linda D
Pittsboro, NC
Richard came out to my house on a Sunday afternoon and within 45mins he had replaced old/worn/rusted coils and springs and now my garage door works like it's brand new. He was exactly on time, courteous, and super knowledgeable. Any questions we had...he had answers. Very high marks for Richard and Precision. Thank you very much!!! Walter Martin
- Martin Walter
Pittsboro, NC
From initial contact to the time technician Timothy McRae arrived was about an hour...unbelievably quick. Right from the start Timothy was courteous and professional. He diagnosed the problem within minutes and patiently explained repair options. Once I decided on a best course of action for our needs and budget, he began work. I was pleasantly surprised he had all needed items on board his truck (btw a very professional rig). It quickly became obvious he has in-depth job knowledge and is well trained. There was not a single wasted motion or moment during execution of the repair. His demeanor was professional, extremely pleasant and customer oriented. As I was curious about some of the technical aspects of work performed, he explained and satisfied all curiosities. To top it all off, he performed a thorough explanation of the new system and programmed the exterior wall remote and vehicle remotes within what seemed like seconds. From past experience, it would have taken us several hours and perhaps a few phone call to accomplish. The professionalism of Timothy and quality of work performed exceeded all expectations. I will strongly recommend Precision Garage Door Service to friends and neighbors. Thank you, Timothy...
- Ilija Lukic
Pittsboro, NC
Jonathan M and Justin were very professional and friendly. On time, did a fantastic job. I would highly recommend your company for all of your garage door needs. Thank you so much we were very happy.
- Madelyn Mann
Pittsboro, NC
Richard was just wonderful! He came very quick and got me back in business! Thank you so much!!
- Sandy Danford
Product:
Pittsboro, NC
Reputation
- Chris Curtin
Product:
Pittsboro, NC
John was the technician that was assigned to my home. He was fantastic! He took the time to answer all of my questions and fixed my noisy garage door. He made sure everything was aligned and was moving smoothly along the track. Do yourself a favor, Call Precision Door and ask for John.
- Todd Turner
Product:
Pittsboro, NC
Great service and professionalism. They were able to come out the same day. Fixed the issue and provided a 90 day warranty. Highly recommend! Will definitely use this company again.
- Jen Holmes
Pittsboro, NC
Very responsive.
- Dick Schuler
Pittsboro, NC
I called on a Friday night and was thrilled to get an appointment first thing Monday morning. Then over the weekend saw some TV ads and thought damn they are just going to try to sell me a new garage door. Your man showed up up on time Monday morning. Boy was I wrong. He took his time showing me all the issues with my door. Good and bad. Gave me alternatives, never suggesting a new door. I accepted his recommendation. I will call you again, especially if I want a new door. Very professional attitude
- Michael Stauff
Pittsboro, NC
Great Service
- Billy Waller
Pittsboro, NC
I appreciate how easy it was to schedule a technician to come out. Andy was great about explaining the issues with our existing garage door opener and presenting replacement options. He worked hard to complete the install in a timely manner. He made sure I was all set up to use the system before leaving.
- David Patterson
Pittsboro, NC
I would not use Precision Door Service again. One of the torsion springs broke on our overhead double door. Precision Door Service charged us $750 to replace the pair of springs, which took the technician less than 40-minutes total. When I questioned/ pushed back on the cost, which was about 2x what I expected, the technician told me the springs cost them over $250 each! I later called four other garage door businesses and learned the going rate for this common repair averages $375 total, and our standard springs cost around $100 each. After calling Friday morning, they refunded me $350 to bring their cost in line. I learned from my calling around that this is an often repeated scenario with this company - and the ease and routine manner of the refund bore this out.
- M. Young
Thank you for your business and we are very sorry to see that you felt you received 1 star service. We apologize for the communication issue with the technician and we are happy to see that the service manager was able to take care of the refund for you. Customer satisfaction is our top goal and we are sorry we didn't meet this goal with you. We hope that we can work with you again in the future to prove this isn't how we operate our business. Please call if we can assist you with anything.
Moncure, NC
I picked you because someone answered the phone. I knew the problem. Mike Grove was awesome and personable. Felt like an old friend. He did a lot of extra special attention and solved our problem beyond expectations.
- Steve Adams
Pittsboro, NC
Shane was very friendly. Showed up Monday morning with a smile! He was knowledgeable and very efficient.
- Debbie Cosentino
Product:
Pittsboro, NC
Lucas Fisher did a great job installing our new doors and garage door motors with belt drive. He worked by himself. I was surprised that he had no help, but he finished in about 5 hours or so. He was friendly and polite. The doors look and work great! Highly recommend!
- Angela Hicks
Pittsboro, NC
Andy did a great job trouble shooting our door and providing alternatives. He was very professional and didn’t pressure us to go with a new door. I would highly recommend Precision Door for anyone needing overhead door service of any type.
- Mark Filipek
Pittsboro, NC
Prompt,skilled,pleasant. Explained options clearly
- Ellen Adams
Moncure, NC
Great service but extreamly expensive i would shop it out. 1200. For two hours work including parts.
- Don Iannucci
Thank you for your feedback and we are very pleased to see you felt the service was great. Andy is an experienced technician and is able to do his job very efficiently. We are sorry you felt the cost of the repair was too expensive. Our parts are heavy duty, high cycle parts and we stand behind them. Not all companies provide the same quality parts which is why the cost is cheaper with other companies. The quote you approved included upgraded parts and a 7 year warranty so its very likely you will not have an issue with this particular service for a long time. We appreciate your business and please don't hesitate to call if we can assist you with anything.
(919) 500-5059
(919) 500-5059(919) 407-8491
(919) 407-8491(919) 389-2489
(919) 389-2489(919) 670-2799
(919) 670-2799(919) 867-4406
(919) 867-4406(919) 436-2157
(919) 436-2157(919) 706-0191
(919) 706-0191(252) 300-7018
(252) 300-7018Office: (919) 500-5160
300 Dominion Drive
Suite 201
Morrisville, NC 27560
Office: (919) 367-3784
207 W Millbrook Road
Suite 205
Raleigh, NC 27609
Office: (919) 230-6000
636 Holly Springs Road
Holly Springs, NC 27540
Richard Sanchez provided excellent service
- Paula and Henry Hyman