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about Precision Garage Door
Precision Garage Door of Raleighhas received 26 reviews, averaging 4.00 Stars:
Durham, NC
Product:
Chapel Hill, NC
Matt did a great job repairing our garage door. Our springs needs adjusting because we didn’t realize how often we were using the garage door to enter and exit our home. We’ve changed that now to use our home front door instead of the garage door. Matt gave us this and several other valuable tips to help us extend the service life of our garage door system. I’d have Matt back anytime when need service.
- David Mirkovich
Durham, NC
I've used Precision every time I had an issue with my garage doors. Good service and knowledgeable employees. But this time the price literally blew me away. Trevor mentioned a price change but this time it seem ridiculously high. $1300 to repair my wife's garage door. He wasn't at my house an hour. Again good service but the price may make me look elsewhere.
- Rodney Robinson
Product:
Raleigh, NC
I gave a 4 star rating because the first installer tried to come at the wrong time and we were not home. The second guy installer,Jaxon Fisher deserves a 5 star rating. I was very pleased with the job he did and the quality of the garage doors.
- Roger Philbeck
Apex, NC
Greg was great. He repaired my door quickly then gave me input on replacing my door since it was bent. Took a while for financing. Greg was patient and stayed while I completed it.
- Emily Strong
Product:
Morrisville, NC
First what I liked: Tim the installer was great. Their office staff was also helpful too being able to quickly schedule an appointment for next day which is also appreciated. The company knows what it’s doing, and has the necessary gear on the truck to fix the problem. Not a situation where they have to come back. They arrived at 8 and left at 10:30 with the problem solved. What I didn’t like: the value proposition was a little rough. I get that having an office staff, truck, materials on hand etc all costs money and at the end you will pay for that as a consumer, but paying so much for some metal and a couple of hours of labor doesn’t feel great. My suspicion is that if you were willing as a consumer to deal with the hassle of shopping around and maybe waiting an extra day or two for repair that some money could be saved.
- Jacob S
Product:
Durham, NC
Good quick service and friendly. I thought $200 to replace and program a key pad was a bit much. I'd still recommend them.
- Rodney Robinson
Wake Forest, NC
Very courteous service call. Informative and knowledgeable Technician. We will evaluate the options presented. Thank you.
- Dennis Henderson
Durham, NC
Good fast service but way over priced in my opinion.
- Teresa marie Mitchell
Product:
Raleigh, NC
Trevor was great and knew his job. Mission accomplished. I am happy with the results. Please correct my name. My name is Miriam Johnson and not Mary Ann Johnson. Thanks
- Miriam Johnson
Chapel Hill, NC
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- Phil Drayson
Apex, NC
Install went smoothly. However lack of communication by those responsible for ordering delayed ordering of door by at least two weeks.
- Helen Richmond
Broadway, NC
The door I ordered had MoonLite inserts. The door I received did not. The installer, who did a great job, called the office and was told that the door that fits my door opening does not come with the Moonlite inserts. I waited 2 months ( + -) for the door. It would have been nice if I was told this before my order was placed. They me a 200.00 break on the cost, but I would rather have the Moonlite inserts.
- Kenneth Jones
Durham, NC
Great service, two car garage door, over 20 years old with no prior service. Tech was able to complete work in one afternoon. Door works and sounds like when first installed.
- James Polhamus
Raleigh, NC
Work was done well and timely, labor rate kinda high.
- Bridges Reed
Knightdale, NC
Price more than expected but service was great. Greg the installer nice guy. Job completed in good time.
- Russell Williams
Raleigh, NC
Called Precision after review of company’s found on line. Originally called previous service provider but the calls were never answered. Andy reviewed the current issue and considering the 17 year age of our system reviewed all operational points of the system and then provided estimates for what was found. Repair was quick handled well and professionally. Bang up job Andy.
- Jim Kurtz
Raleigh, NC
Door is great. Installation was great. Prices were great. However, a small problem with bottom seal revealed serious problems with customer service. I must have called 5-6 times. I was promised callbacks which didn’t happen, given appt times which didn’t happen, before a technician finally came and corrected issue in 5 minutes. That kind of customer service does not get return customers.
- Jerry Walker
Product:
Durham, NC
Nothing against the tech Mike who came out to install my new garage door opener but I would like to provide some feedback on the fact that the serial number decal given to me on the manual wasn't the correct one for registering the warranty. It would have been nice to have been told that and even nicer if the correct serial number was detailed somewhere other than on the actual opener under the light cover.
- Beverly C
Product:
Garner, NC
Excellent company , excellent repairman ... very surprised by the price.. shocked would be the better word. That doesn’t mean it’s wrong... it’s just a surprise about the cost .. I’ve been in the construction industry for 40 plus years ... and I’m wondering how people afford to live with pricing so out of touch with reality ... this includes all services ...
- George Duvall
Product:
Wake Forest, NC
The technician was professional, courteous, efficient, and knowledgeable. My only issue was that he did not arrive wearing a mask, which I assume is company policy. If there had been more concern for the safety of the customer, this would have been a five-star review.
- Todd Kreisman
Thank you for sharing your experience with us. The safety of our customers and employees is very important to us and as a company, we are following the recommended guidelines that are in place for COVID. Our technicians know that they must wear their mask when they exit their truck to greet a customer but they do not have to drive around in their truck with their mask on, if they are riding alone. We appreciate the opportunity to work with you and please don't hesitate to call if we can assist you in the future.
Product:
Durham, NC
The service was fine. My only complaint was that the serviceman did not have a single outlet serge protector. Would have been perfect if he did!
- James Abbruzzese
Thank you so much for your business and taking the time to share your experience with us. We apologize the technician was out of surge protectors. Please feel free to call our office and we will arrange to get one for you, if you still need it.
Product:
Morrisville, NC
Very quick install. Job done right.
- Gerard Roman
Awesome to hear, so glad we could help. Thank you for trusting us with your business and please don't hesitate to call if we can help in the future.
Knightdale, NC
Went through Angie's List and Precision called us back first. Mike was able to come out within a few hours, check out our issue and give us an estimate. Although I thought it was a high price, we needed to get the garage working again so we said ok. Mike was extremely pleasant, helpful, professional and worked hard. We then asked about installing a garage door opener and again the price of the unit was very expensive. Although we didn't get a second quote, which we all know we should, we were very happy with the outcome. Like I said, Mike was an awesome technician. But I do think the price of this job was steep although I have nothing to compare it to. Thanks!
- Cindy Maher
Thank you so much for taking the time to leave a review. We really appreciate your business and we are pleased to see how happy you are with the service provided by Mike. Please let us know if we can assist you in the future.
Product:
Chapel Hill, NC
Nice work and explaination his woo.
- Minesh Patel
We appreicate your business and you taking the time to leave a review. Please let us know if we can help in the future.
Product:
Durham, NC
The technician was extremely polite and very knowledgeable. He knew exactly what the problem was and took very little time to repair it.
- Harriet Bellamy
Great to hear this feedback, we are so happy your garage door needs were taken care of. We appreciate your business.
(919) 500-5059
(919) 500-5059(919) 407-8491
(919) 407-8491(919) 389-2489
(919) 389-2489(919) 670-2799
(919) 670-2799(919) 867-4406
(919) 867-4406(919) 436-2157
(919) 436-2157(919) 706-0191
(919) 706-0191(252) 300-7018
(252) 300-7018Office: (919) 500-5160
300 Dominion Drive
Suite 201
Morrisville, NC 27560
Office: (919) 367-3784
207 W Millbrook Road
Suite 205
Raleigh, NC 27609
Estimate was more expensive than was quoted on phone. Wish I had more of an idea of orice
- David Morgan