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about Precision Garage Door
Precision Garage Door of Raleighhas received 47 reviews, averaging 4.00 Stars:
Raleigh, NC
Hey there, thank you for the review. We love to see that rating and shout. It means a lot to hear this honest feedback and wave of support! We understand the feedback on price; however, we do pride ourselves on a truly high-level skilled team and highly valuable craftsmanship. Please reach out to discuss your feedback further. Thanks for sharing! Have a wonderful day and rest of your week!
Durham, NC
I would have given Precision five stars but I felt like I was oversold on services I didn't need. I'm too nice, a sucker even, and don't push back when I need to. I was having some noise coming from my garage door and all it needed was a new bracket ($35). I was informed by the technician that I needed a new weather seal ($255) and talked into a "tune up" ($150). The prices "may" be fair but I didn't really need either. I know they train their guys to oversell stuff but don't be greedy and go overboard. I would recommend Precision to my friends and family. They have high quality materials and knowledgeable service technicians. But I would be sure to tell them to watch what they try to sell you.
- N. Vanhorne
Hi there, thank you for the wonderful review and shout-out! We value your business and feedback. Happy to help and if you need anything else, please don't hesitate to reach out! Thank you for choosing and trusting in Precision Garage Door Service for your garage door needs! Have a lovely day!
Hillsborough, NC
Extremely pleased with the service, Garret was a very polite young man who obviously new his way around garage doors. You came highly recommended by my son and my best friend and lived up to expectations. My only negative comment is your pricing. Charging $389.00 for a single spring replacement is reasonable, charging the same price for the second spring is absurd. It's not like he made 2 trips, he brought them both in at the same time, and he had to loosen, and retighten the same hardware whether he was doing one or both. Also you advertise same day service but I had to wait from Friday until Tuesday for servicing.
- Donnie Palmer
Donnie, Thank you for your 4-star review! We're thrilled to hear you received professional service from Garrett. We always strive to improve and appreciate you sharing your thoughts on how we can improve and make your next visit a 5 star one! We're here to serve you anytime! Warm regards,
Raleigh, NC
Precision garage door service provided me with a timely repair when our residential garage door spring failed. Scotty Johnson their technician called before he arrived, was well skilled and completed his task in a very timely manner. The only room for improvement is the final cost was more than the estimate. That was not Scotty’s fault, I suggest any future phone estimates should cover a range to help set expectations.
- Larry Williams
Willow Spring, NC
Very fast scheduling. Chris was the technician. He diagnosed my issue and was able to resolve without having to resort to more expensive options. Overall I am very happy with the service. My only gripe is that he didn’t clean up after complete - just took the old materials away. Not a super big deal, but I have to ding them a star for this. Again, happy customer!
- David Smith
Raleigh, NC
I HAVE USED THE SERVICE BEFORE THOUGH THEY COST A LOT
- Earlene Debnam
Fuquay Varina, NC
Evan was thorough in his explanation in the repairs he performed and the repairs he recommended.
- Tim Ramann
Apex, NC
Andy and Alfredo were friendly, knowledgeable and worked very efficiently. They were in and out in under 2 hours for a complete install. The only reason for 4 stars and not 5 was the service call fee tacked on even though I went forward with the fully recommended repairs.
- Jason
Cary, NC
The service was good but the cost was too high.
- Joshua Franklin
Raleigh, NC
I have not received my receipt for the work done.
- Craig Whitt
Product:
Durham, NC
The service tech that fixed our door was excellent and then some I’m glad that they fixed our door on a weekend. Thanks for that I feel that the price for parts was too high But thanks for the great service
- Irv Whitney
Raleigh, NC
Tim Your technicians are very professional and do quality work. Unless I’m missing something, the markup on the springs and the bearings/plate are pretty excessive. I understand the need to cover costs.
- Peter Wirth
Product:
Raleigh, NC
Random
- Linda J Marshall
Product:
Chapel Hill, NC
EXCELLENT HELP AND NOT TALK OVER MY HEAD. DID GOOD JOB OF TRYING TO GET ME TO OK A JOB -further than I called for--will consider as Brandon did good job of explaining, though $1300 is alot. Will call again when in need.
- Hank Lesesne
Clayton, NC
Thomas Botts has great customer service skills. Great technician. Great attitude. He is Upfront and honest and will address any concerns you have immediately. Highly recommend him for any sales or corporate positions in the company.
- Marlon Robinson
Product:
Cary, NC
Previous service and I purchased my current garage door from them. Only reason I didn't give them a 5 star rating is my repair order was not completed on the first 2 occasions because of a "computer glitch". On the 3rd try I got a repair tech. Gray did an excellent job and explained & showed me everything he was doing.
- Robert Lebowsky
Garner, NC
Technician was fantastic. Product was priced way higher than average. But I was in a bind and just paid it. Some add on expenses should have been part of the standard new motor install.
- Ron Sherron
Durham, NC
Thomas was timely, efficient, and very knowledgeable.
- Charles Thompson
Product:
Clayton, NC
Great fast service but pricing was high. We got 2 springs replaced for over $900 it might have been cheaper to get an entire new garage door opener.
- Lio Drian
Product:
Raleigh, NC
Thanks for the fast turnaround. Kind Regards, L English
- Laura English
Pittsboro, NC
Reputation
- Chris Curtin
Product:
Durham, NC
Estimate was more expensive than was quoted on phone. Wish I had more of an idea of orice
- David Morgan
Chapel Hill, NC
Matt did a great job repairing our garage door. Our springs needs adjusting because we didn’t realize how often we were using the garage door to enter and exit our home. We’ve changed that now to use our home front door instead of the garage door. Matt gave us this and several other valuable tips to help us extend the service life of our garage door system. I’d have Matt back anytime when need service.
- David Mirkovich
Durham, NC
I've used Precision every time I had an issue with my garage doors. Good service and knowledgeable employees. But this time the price literally blew me away. Trevor mentioned a price change but this time it seem ridiculously high. $1300 to repair my wife's garage door. He wasn't at my house an hour. Again good service but the price may make me look elsewhere.
- Rodney Robinson
Product:
Raleigh, NC
I gave a 4 star rating because the first installer tried to come at the wrong time and we were not home. The second guy installer,Jaxon Fisher deserves a 5 star rating. I was very pleased with the job he did and the quality of the garage doors.
- Roger Philbeck
Apex, NC
Greg was great. He repaired my door quickly then gave me input on replacing my door since it was bent. Took a while for financing. Greg was patient and stayed while I completed it.
- Emily Strong
Product:
Morrisville, NC
First what I liked: Tim the installer was great. Their office staff was also helpful too being able to quickly schedule an appointment for next day which is also appreciated. The company knows what it’s doing, and has the necessary gear on the truck to fix the problem. Not a situation where they have to come back. They arrived at 8 and left at 10:30 with the problem solved. What I didn’t like: the value proposition was a little rough. I get that having an office staff, truck, materials on hand etc all costs money and at the end you will pay for that as a consumer, but paying so much for some metal and a couple of hours of labor doesn’t feel great. My suspicion is that if you were willing as a consumer to deal with the hassle of shopping around and maybe waiting an extra day or two for repair that some money could be saved.
- Jacob S
Durham, NC
Good quick service and friendly. I thought $200 to replace and program a key pad was a bit much. I'd still recommend them.
- Rodney Robinson
Product:
Wake Forest, NC
Very courteous service call. Informative and knowledgeable Technician. We will evaluate the options presented. Thank you.
- Dennis Henderson
Durham, NC
Good fast service but way over priced in my opinion.
- Teresa marie Mitchell
Product:
(919) 500-5059
(919) 500-5059(919) 407-8491
(919) 407-8491(919) 389-2489
(919) 389-2489(919) 670-2799
(919) 670-2799(919) 867-4406
(919) 867-4406(919) 436-2157
(919) 436-2157(919) 706-0191
(919) 706-0191(252) 300-7018
(252) 300-7018Office: (919) 500-5160
300 Dominion Drive
Suite 201
Morrisville, NC 27560
Office: (919) 367-3784
207 W Millbrook Road
Suite 205
Raleigh, NC 27609
Office: (919) 230-6000
636 Holly Springs Road
Holly Springs, NC 27540
Your salesman John was great. Your product is double the price of you competitors.
- Scott Reid