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Thomas Botts
Average: 4.81 stars
Thomas Botts's Bio:
My name is Thomas Botts and I have been in the customer service industry since my first ever job at 16. My goal is to always provide our customers with the utmost service and experience that they will ever have. I’m an avid outdoors person, whether it’s off-roading, hunting, fishing or mountain biking. I grew up in the greater Atlanta area, attended Georgia Gwinnett College and played baseball there. It’s been a pleasure helping you.
Louisburg, NC
Product:
Cary, NC
Precision replaced an old door opener just over a year ago and I recently had a small issue with a noisy chain. Scheduled my appointment for next day at 12pm and Thomas called to say he could be there earlier at 1115am. Thomas, my technician identified and corrected the problem and was done in 30 minutes. I would recommend Precision any time.
- Richard Todd
Raleigh, NC
Called precision door. The came as promised, replaced a broken spring and offered advice on another door. Service person was very efficient, polite and friendly. Will definitely use there service in the future.
- Dan Clark
Wake Forest, NC
Was truly impressed with the service I received from Precision Garage door Service. Called in the afternoon and had an appointment scheduled for the same afternoon. Technician actually arrived well ahead of schedule. Diagnosed the problem and presented the options to me. Service was exceptional & price I thought was reasonable. Technician setup the system and thoroughly explained everything. What was even more impressive is that the system displayed an error code - did not affect the operation. Instead of just saying don't worry about it and disappearing, when the technician worked with the manufacturer on the problem, following up with me daily on what was going on. Never felt out of the loop or abandoned. Problem is now solved.
- John Rivers
Product:
Raleigh, NC
We have used Precision for over 20 years. They are prompt, professional, and have always fixed our garage door with same day service. Will continue to use Precision for as long as we own our home.
- Monica Andrews
Product:
New Hill, NC
I’m very happy with the prompt, professional and courteous garage door repair service that I received from Precision Door. My service tech, Thomas, arrived right on time, worked very efficiently, and explained what he was doing and why, throughout the thorough inspection and repair process.
- Don Mcalister
Durham, NC
The lady who scheduled my appointment with the technician early this morning was professional and friendly. Thomas called within the window of time she had given me to say he was enroute. He diagnosed my garage door problem immediately and resolved my minor issue. He answered my questions about maintenance, was courteous, professional, and was all done within approximately 3 hours of my call to the company. I had used Precision Garage Door Service before and will continue to give this company my business, if I ever need to call them again.
- Tonya Page
Durham, NC
We chose Precision Door because of our excellent service experience from the past. Professional, efficient, well equipped employees.
- Howard Rice
Product:
Raleigh, NC
Thomas was excellent. Professional, polite and very knowledgeable. Thanks
- Mike Stephens
Product:
Raleigh, NC
Service was excellent. Repair person was very detailed in his explanation of repairs needed. Pointed everything out He was on time. Did a very good job.
- Randy Mcintyre
Raleigh, NC
I was really happy with the whole process with Precision. I was able to get an appointment the day after I called, Thomas showed up on time and evaluated my doors while explaining everything he was examining and why. After his diagnosis, he walked me through different options without any pressure, answered all my questions, and had both up and running in under an hour. They sound like new! I would definitely use Precision again.
- Rob Klink
Clayton, NC
Thomas Botts has great customer service skills. Great technician. Great attitude. He is Upfront and honest and will address any concerns you have immediately. Highly recommend him for any sales or corporate positions in the company.
- Marlon Robinson
Product:
Durham, NC
Thomas replaced our garage door controller. He was thorough, prompt and efficient. Great personality and a pleasure to work with. Great company!
- Ken Tarolla
Product:
Raleigh, NC
Thomas was outstanding. He is extremely knowledgeable and accommodating. Very helpful and pleasantly took care of all my needs. Well done.
- Mark Ross
Product:
Raleigh, NC
On time arrival. Sensible problem analysis. Options for resolution and future maintenance. Quick and excellent work.
- Phillip Levy
Product:
Raleigh, NC
I would not recommend using this company. I found their pricing to be exorbitant to other competitors for a spring change. Additionally the tech left a mess in my garage and chipped in to the drywall. He made no effort to clean up or repair the damage to the wall. For paying well over a thousand dollars, I would have expected better service. They were able to come out in less than 24 hours to repair our garage. If you are looking for immediate service, they can be helpful but be prepared to pay a premium
- Robby Francis
Product:
Youngsville, NC
Excellent service! They did everything exactly as their website described. I really like seeing technicians pictures & stories, great security feature. My tech, Thomas Botts was outstanding. He explained what was needed now & what might be needed down the road based wear & tear. He gave several options & recommendations. Very nice, right on time.
- Diane Pfisterer
Product:
Cary, NC
A big shout out to Thomas for a great job replacing our torsion spring and bearings. He has a good mix of technical and interpersonal skills. He was engaging and pleasant to work with. In the technical arena he is a good diagnostician which inspired confidence in his abilities. Overall, a great guy who deserves five stars plus if one can award more!
- Peter Dimeo
Durham, NC
Thomas was timely, efficient, and very knowledgeable.
- Charles Thompson
Product:
Raleigh, NC
Thomas was absolutely amazing! Very friendly, professional and knowledgeable! I would definitely recommend this company. I was in need of a repair ASAP and this company delivered.
- Tomeka Williams
Product:
Wake Forest, NC
Mr. Botts was very professional, and explained my issues. He also arrived early, and did the repairs professionally.
- Joseph Sci
Product:
Raleigh, NC
Excellent service. Every thing explained so I could understand .
- Kay Hedrick
Zebulon, NC
Fast and quality service. Opener went out Sunday, replaced it the next day. Thanks!
- Steve Nijoka
Product:
Garner, NC
Excellent service he is very thorough and knowledgeable I will highly recommend your company to all of my friends and family
- Rodney Barr
Product:
,
I am very pleased with the outcome of the job done. All expectations were met and then some. Some additional features I did not have before makes things so simple. The technician was friendly and professional, explained everything so well. I will definitely use Precision again if needed. They are top notch. Linda T.
- Linda Trail
Rolesville, NC
I'm delighted with the professionalism, response time, customer service, and knowledgeability this company shows. I called the day before. My door was fixed the next morning. All expectations have been met 100%. Thanks!
- Ed Hidalgo
(919) 500-5059
(919) 500-5059(919) 407-8491
(919) 407-8491(919) 389-2489
(919) 389-2489(919) 670-2799
(919) 670-2799(919) 867-4406
(919) 867-4406(919) 436-2157
(919) 436-2157(919) 706-0191
(919) 706-0191(252) 300-7018
(252) 300-7018Office: (919) 500-5160
300 Dominion Drive
Suite 201
Morrisville, NC 27560
Office: (919) 367-3784
207 W Millbrook Road
Suite 205
Raleigh, NC 27609
Office: (919) 230-6000
636 Holly Springs Road
Holly Springs, NC 27540
I had the pleasure of working with Greg Gray recently, and I can confidently say that the service provided was nothing short of exceptional. From the moment he arrived, Greg demonstrated professionalism, expertise, and a genuine commitment to ensuring that my needs were met. Greg went above and beyond in every aspect of the job. Not only did he efficiently diagnose and fix the issue, but he also took the time to explain the problem and the solution in a way that was easy to understand. This level of communication was incredibly reassuring and showed a dedication to customer satisfaction that is rare to find. What truly sets Greg apart is the extra effort he put into the job. He didn't just address the immediate problem but also conducted a thorough inspection to ensure everything was in top shape, preventing future issues before they could arise. This proactive approach saved me time and potential headaches down the road. Moreover, Greg's friendly and courteous demeanor made the entire experience pleasant. He was respectful of my home. It's clear that he takes great pride in his work, and it certainly shows in the results. I highly recommend Greg Gray. He is a true professional who delivers outstanding service with a smile. Thank you, Greg, for your hard work and dedication.
- Britney Edwards