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about Precision Garage Door in:
Cary Area, NC
Precision Garage Door of Raleighhas received 388 reviews, averaging 4.91 Stars:
Apex, NC
Cary, NC
I was referred to Precision by a neighbor. The service was fantastic. The technician, Paul, showed up ~1h after my first call! Paul was very professional and courteous. He clearly explained the cause of our problems. He replaced two springs, installed two motors, and even corrected errors that previous installers had committed. Paul also called on additional help from another technician, Mike, and they both completed the job within 2h. After installation, Paul was also very patient in going through the set up of the remotes, keypad, and the Liftmaster app. Very impressive and cannot recommend highly enough!
- Sameer Parvathikar
Product:
Cary, NC
Very professional, on time, and skilled. He clearly explained the options to us, and completed the work within the estimated time. He had all of the required parts in his truck and answered all of our questions. We were very pleased with the excellent service, and would highly recommend him to anyone. We would give the whole experience five stars
- Jim Bernhagen
Cary, NC
Precision is a great company to work with. Always knowledgeable, fair and professional. Timothy, the technician handling my service call, took initiative to give me the best service possible, and I'm grateful. Thank you Timothy and Precision!
- Ann Longo
Apex, NC
Tim was great!!! We r repeat customers fm 2019. All repaired and working good
- Michael Elwell
Cary, NC
Precision Garage Door arrived on time, did an excellent installation and provided all necessary instructions on use of the garage door controllers. I would highly recommend Precision Garage Door for new garage door installation!!!
- Robert Hess
Product:
Cary, NC
While our repair was simple and quick, Andy was very friendly, courteous, and informational!
- Judy Ketcham
Cary, NC
The technician who fixed my door was very professional. He is a valuable employee you should be happy to have representing your company.
- Joe Puiatti
Morrisville, NC
First what I liked: Tim the installer was great. Their office staff was also helpful too being able to quickly schedule an appointment for next day which is also appreciated. The company knows what it’s doing, and has the necessary gear on the truck to fix the problem. Not a situation where they have to come back. They arrived at 8 and left at 10:30 with the problem solved. What I didn’t like: the value proposition was a little rough. I get that having an office staff, truck, materials on hand etc all costs money and at the end you will pay for that as a consumer, but paying so much for some metal and a couple of hours of labor doesn’t feel great. My suspicion is that if you were willing as a consumer to deal with the hassle of shopping around and maybe waiting an extra day or two for repair that some money could be saved.
- Jacob S
Cary, NC
They came soon after being called. They were very efficient in scheduling. Their repair person was very personable, arrived when scheduled, and very efficient.
- John Calcagni
Cary, NC
The technician is very knowledgeable.
- Patricia Haun
Morrisville, NC
I scheduled technician for my garage door opener motor setting. Since I played with it earlier because door keep on opening itself and sometime just not get full close.He came and look at my garage door and told me to change its spring. Although spring was not broken or it might need some basic service. He told me to change spring that will cost $1300. I asked him first please look for motor setting since spring was not broken. But he refused to touch the motor. He played smart for half an hour. He told me, he will do it for me for $1000. I said still it is too much. I have to pay him $75 for nothing. Next day I called other garage door company. Other company told me spring is ok. If I still need to change it. He gonna charge $550 for the same spring that precision door technician was offering with out taking any money for estimate. I am very disappointed with the precision company, looks like scammer. WITH this review I ask you guys to return my $75. I will never recommend this company. Thanks
- Pawan Deo
Apex, NC
I want to thank you for sending such a capable and knowledgeable technician, Richard McCann. He was prompt, skillful and offered a solution to the very shoddy work and materials provided by Pulte Homes showed us this issues and clearly explained the solution while offering us options based on cost. The rollers were slacked and ground down due to the door being improperly balanced, the springs were undersized and overwound, and the wheels were too small and made of cheap plastic (they wouldn't stay in the track). We now have a re-worked system that should last for years. We will certainly recommend Precision to our neighbors who undoubtedly will be experiencing similar issues as they had the same shoddy builder. Thank you, Richard and Precision.
- Heather Lee Whipple
Cary, NC
Great experience - very professional and prompt from start to finish and answered all my questions- I will call again next time I need help and encourage others to do so also.
- Brian Thorpe
Morrisville, NC
Professional, knowledgeable and fast. Excellent results. Highly recommend.
- Ted Matwijec
Cary, NC
First time using Precision. Excellent service.
- Barbara Anderson
Apex, NC
Richard did an outstanding job. Very informative and competent. Highly recommend this company.
- Dan Powell
Cary, NC
Justin called with his arrival time and was earlier than expected. He completed the PM quickly and efficiently. Gave me plenty of pointers for doing my own PM. Also provided great input about upgrades and improvements. This is the third service call to Precision in ten years: two installs and one PM. The tech on each call was professional, timely and helpful. Could not ask for better service from Precision.
- Randy Clark
Product:
Cary, NC
Richard was fantastic! Arrived early into the estimated window, reviewed the broken spring with me, and pointed out several other problematic items like bearings that had locked up. He talked through different options and their costs and explained every aspect fully and answered all our questions. He fixed it fairly quickly and got it working better than before, then walked through all his repairs and pointed out other things to consider for the future to extend the longevity of the garage door. Will definitely recommend your service to others when asked!
- Phil Hetrick
Cary, NC
Fixed issue quickly
- Michael & becky Bray
Cary, NC
Excellent customer service. Richard was on time and quickly diagnosed our garage door issues and had it fixed and running smoothly in less than an hour. Happy customer!
- Wayne Crews
Product:
Technician: Richard McCann
Morrisville, NC
My experience and expectation with Precision was great. The technician came early than quoted time. He was very knowledgeable of the products, identified the problem and solved it quickly. He handled himself in a courteous and professional manner.
- Fabra Watson
Product:
Cary, NC
I'm a very happy customer with Precision ...I had a new garage door installed by Shane Gallo..who did an excellent job ..also thanks to John Lefevre who came to my house to give me an estimate..also thanks to Antonio who called to set the appointment and answered all my questions.... excellent customer service
- Martha Bucher
Product:
Morrisville, NC
Garage doors are a pain, especially when your HOA insists on an all wood door in a humid climate, but Paul at Precision made it run smoothly. I was driving in another part of the state when we talked & he made everything simple. It cost money, but it’s fixed. Door works great…just needs replacement, ultimately!
- Emily Davis
Product:
Cary, NC
Salesman was excellent. Order pricing likewise. Installers prompt and thorough. Very flexible and easy to work with. Would recommend them to anyone
- Joe Smolenski
Product:
Cary, NC
We have used your company since we moved to NC. Always have gotten professional service. Trevor was polite, explained everything, and completed the job to our satisfaction.
- Jodi Berger
Product:
Apex, NC
Quick service that solved my issue + very friendly, helpful and informative
- Colby Walker
Apex, NC
This is our second time using Precision Garage Door service. We are ???? % satisfied by the prompt, professional & courteous service from this company. From the initial call to completion of work they were a model for efficient service. A special shout out to Trevor for today’s work. Equally great was the gentleman on 8/31/21. Thank you. God bless you for your great service with a smile.
- Kumari Verghese
Product:
Apex, NC
Install went smoothly. However lack of communication by those responsible for ordering delayed ordering of door by at least two weeks.
- Helen Richmond
Product:
Apex, NC
Very quick response. Richard did an excellent job and has the door working like new. I don’t do reviews often but this was a really good experience.
- Patrick Kirley
(919) 500-5059
(919) 500-5059(919) 407-8491
(919) 407-8491(919) 389-2489
(919) 389-2489(919) 670-2799
(919) 670-2799(919) 867-4406
(919) 867-4406(919) 436-2157
(919) 436-2157(919) 706-0191
(919) 706-0191(252) 300-7018
(252) 300-7018Office: (919) 500-5160
300 Dominion Drive
Suite 201
Morrisville, NC 27560
Office: (919) 367-3784
207 W Millbrook Road
Suite 205
Raleigh, NC 27609
Office: (919) 230-6000
636 Holly Springs Road
Holly Springs, NC 27540
Your team was professional, timely, courteous, and demonstrated expertise in diagnosing and fixing our issue. I was appraised of the cost up-front, so there were no surprises. The front office staff was also professional and helpful. I would highly recommend your company to anyone in need of repair, maintenance, installation, or replacement of garage doors. Thank you!
- Brendan Gilroy