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Mike Grove

Mike Grove
Technician
Reviews: 16
Average: 4.44 stars
Drug Test: 12/27/2019
Mike Grove has received 16 reviews, averaging 4.44 Stars:

Mike Grove's Bio:

Hello, my name is Mike Grove. I have been doing service and sales for over 10 years as well as playing music and touring. My goal is to provide the absolute best service to my customers and always leave them with a smile on their face when I finish the job. I look forward to seeing you today and helping you with all of your garage door needs.

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very quick follow up and professional work completed. My second great experience !!

- Phil Mendeys

A Response from: Tim Yeager

Thank you for sharing your experience with us. We appreciate you continuing to trust us with your business and we look forward to working with you for many years.

Mike Grove Service Provided:

Garage Door Opener Install


Product:

Opener


Technician: Mike Grove
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision did a fantastic job. The technician that came out, Mike Grove, was on time, totally professional and completely fair with the price. I couldn’t recommend him more!

- Jason Arnold

A Response from: Tim Yeager

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We appreciate your business and look forward to working with you in the future.

Mike Grove Service Provided:

Garage Door Opener Repair


Technician: Mike Grove
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Let me first say our technician was wonderful. Highly recommend I needed to get two springs installed. That went great The price was $600. I consider that to be well silly I did pay it but not sure I would use these guys again They were great but the price is too high

- Andy Kozak

A Response from: Tim Yeager

Thank you for your business and taking the time to give us your feedback. We hate to see that you didn't receive 5 star service. After reviewing the ticket for your job, I see that you were quoted for two platinum, high cycle, powder coated springs. Our springs are higher quality and have a typical life span that is 3-4 times longer than springs our competitors sell. Our technicians review the quote with customers on every call before any work is done, so in case there are questions, they can get answered before work is started. If you have further questions, please call the office and we will be happy to assist you.

Mike Grove Service Provided:

Garage Door Repair


Product:

Springs


Technician: Mike Grove
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

It is too early to write a review. I have to see if the garage doors work better and if so, for how long. I was very unhappily surprised by the bill, which was three times what I thought I had authorized. Mike, the Service Représentative was knowledgeable and answered my questions. He then recommended new ball bearings for one of the doors. I thought I had authorized $250 to be spent. My husband paid him and told me the bill was $700. That was for two doors ball bearings replacement and a tuneup. That is $450 more than what I expected and absolutely a budget killer. I am not happy. I should have required a written estimate prior to authorizing the work. He should have told us what the total estimated amount would be. Saying « I am not happy » is putting it mildly. Very mildly.

- Charlotte Morgan

A Response from: Tim Yeager

Thank you for taking the time to leave a review and for your business. We appreciate you taking our call to discuss pricing questions and what we can do to make this correct. We apologize for the inconvenience but we are happy we could make it right by providing you with a partial refund as we discussed on the call. We always strive for every customer to feel like they received 5 star service with every call we go on and we are sorry we missed the mark with you. Please let us know if we can assist you in the future with any door needs.

Mike Grove Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technician: Mike Grove
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Nice work and explaination his woo.

- Minesh Patel

A Response from: Tim Yeager

We appreicate your business and you taking the time to leave a review. Please let us know if we can help in the future.

Mike Grove Service Provided:

Garage Door Repair


Product:

Rollers


Technician: Mike Grove
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Provided same day service. Mike was quick and explained the repair to me in detail. Would highly recommend.

- Kim Whitt

A Response from: Tim Yeager

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Mike Grove Service Provided:

Garage Door Repair


Product:

Springs


Technician: Mike Grove
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called today and Mike Grove was sent out and he arrived by 2 PM. I am blown away by the speed with which Precision Door responded to my needs. I was not expecting same day service! I was quite impressed with Mike, his knowledge and his skill and speed in repairing my garage door. Being a realtor, I will certainly be recommending Mike as well as Precision Door to all of my clients!

- Bryan Guarnieri

A Response from: Tim Yeager

Seeing that you had a 5-Star experience is the best thing we could hope for! Thank you for taking the time to share your experience. We are so glad to see how happy you are with the service Mike provided, he is a great employee. We appreicate your business and look forward to serving you for many years to come!

Mike Grove Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technician: Mike Grove
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Dr. Josephus C. Brown The technician - Mike Grove - was professional and very knowledgeable. He made suggestions for service which was actually needed and overdue. Prices were reasonable too. Thank you!

- Joe Brown

A Response from: Tim Yeager

Thank you for taking the time to provide a review, your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. We appreciate your business and if we can assist you in the future, please don't hesitate to call.

Mike Grove Service Provided:

Garage Door Repair


Product:

Remotes / Keypad


Technician: Mike Grove
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service

- Reggie Mewborn

A Response from: Tim Yeager

Thank you, we appreciate your business and the five star review!

Mike Grove Service Provided:

Garage Door Repair


Product:

Rollers


Technician: Mike Grove
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Son in law couldn’t open garage door while we were out of country. Said he may have hit the # sign instead of enter Sign and wondered if he somehow changed code. I had no idea how to change code. The pad worked to close door but just would not work to open with code. Was hoping since I was a long time customer you might have suggested how to check the code or change it back if it had been changed by mistake. Technician looked at it and said the pad looked old and they wear out quickly. But the new one would work with any new motor if we needed one later. Made it sound like a better pad. I said ok to new pad and was totally surprised when the replacement was the exact same as old one and when he told me how to put in the code, he told me to do the exact thing that I told him my son in law said he had done that might have changed the code. So he up sold me to the tune of $284 when he could have simply said try this and see if it works. Give him a star for the up sale, but mark me off as a future customer and I will tell as many people about this as I possibly can. Totally feel victimized!!!!’

- Jerry Monday

A Response from: Tim Yeager

Thank you so much for reaching out and we are very sorry you feel victimized. Our goal is customer satisfaction and for each customer to receive five star service, and we hate we missed the mark with you. Based on the inspection your keypad failed and the recommendation was to replace it. Some keypads we have look the same as the old one but the updated version has updated internal parts that the old one did not, which would, like the technician said, make it work with any future motors you might purchase. We do appreciate your business and hope we can work with you in the future.

Mike Grove Service Provided:

Garage Door Opener Repair


Product:

Remotes / Keypad


Technician: Mike Grove
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Quick, friendly and well executed. All good.

- Kevin Norsworthy

A Response from: Tim Yeager

Thank you for the feedback, we appreciate it! We are happy to hear you had a good experience with our company. We appreciate your business and the five star review. Please let us know if we can help in the future.

Mike Grove Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Technician: Mike Grove
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Established customer - again very satisfied with replacement of opener. Mike is excellent and always request him as technician.

- Rick Kirkpatrick

A Response from: Tim Yeager

Rick, Thank you for allowing us to do business with you again. We love hearing that Mike provided great service and that you were very satisfied with your experience. Please let us know if we can assist in the future.

Mike Grove Service Provided:

Garage Door Opener Install


Product:

Opener


Technician: Mike Grove
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

All around great service. Quick to respond back. Technician (Mike G.) was professional and knowledgeable. And you could tell he really enjoys what he is doing.

- Raymond Condina

A Response from: Tim Yeager

Raymond, We appreciate your business and the five star review. We are so pleased to hear Mike provided you with great service, he is a fantastic employee. Please let us know if we can help with any of your door needs in the future.

Mike Grove Service Provided:

Garage Door Repair


Product:

Rollers


Technician: Mike Grove
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Outstanding service!

- Lori Jeffreys

A Response from: Tim Yeager

Thank you for your business and the five star review. We love hearing that our customers received outstanding service! Please let us know if we can assist you in the future.

Mike Grove Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technician: Mike Grove
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I chose Precision Door Service from a list of providers recommended from Angie's List. From my selection, Precision Door Service had the most reviews and they were all positive. I called their number and spoke with Tim. He said he could have someone out this afternoon which was great as I was having trouble with one of my sensors. Tim was very professional and personable and happy to help. I then received an email from Precision Door with my appointment confirmation and who the service technician was who would be coming over. The email provided Mike Grove's picture and information so I would recognize him. This was great information for clients. Mike called me to let me know he was on his way. After looking at my garage door he gave me some options for improvement in the operation of the door going forward. He was extremely knowledgeable, professional and personable. I decided to go with a door restoration. Mike did the work in the next hour and a half. I could see such an improvement in the door operation and have confidence that this will alleviate worry about the garage door operation going forward. I will contact Precision Door Service for future work. Very impressed with the service I received today from Mike and the company.

- Susan Vincent

A Response from: Tim Yeager

Thank you so much for the fantastic feedback about your whole experience. We strive for all of our customers to have the same experience as you did with the company. We appreciate your business and the recommendation!

Mike Grove Service Provided:

Garage Door Repair


Product:

Springs


Technician: Mike Grove
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Mike did a great job. He was very helpful explaining what he was going to do. Very satisfied with the job he did. Very nice young man; enjoyed working with him.

- James Mccubbins

A Response from: Tim Yeager

Thank you for your business. We are pleased to hear how satisfied you are with Mike's work, he is a great employee! We appreciate the five star review and please let us know if we can help in the future.

Mike Grove Service Provided:

Broken Garage Door Spring Repair


Technician: Mike Grove
Raleigh Area

(919) 500-5059

(919) 500-5059
Durham Area

(919) 407-8491

(919) 407-8491
Cary Area

(919) 389-2489

(919) 389-2489
Chapel Hill Area

(919) 670-2799

(919) 670-2799
Siler City Area

(919) 867-4406

(919) 867-4406
Pittsboro Area

(919) 436-2157

(919) 436-2157
Holly Springs Area

(919) 706-0191

(919) 706-0191
Sanford Area

(919) 398-7767

(919) 398-7767
Dunn Area

(910) 319-1730

(910) 319-1730
Precision Garage Door Service
Office: (919) 500-5160
300 Dominion Drive
Suite 201

Morrisville, NC 27560