Of all days, Mother's Day for my garage spring to break. I initially dreaded making a call to get any type of service on Mother's Day, but was so happy when Richard McCann was able to come out same day in such a short amount of time. Richard was quickly able to assess the area of concern, along with the full explanation of some solid options. Richard was a great listener extremely professional never pressuring me in any way. Richard answered all of my questions with such kindness and compassion. After deciding on a plan Richard was quick to get to work. This was my first experience contacting a company to service my garage and I am so relieved that I got Richard and you will feel the same way. Should I have a need in the future, Richard will be the only technician I request what an absolute gem thank you Richard PGDS is lucky to have you.

- Rhonda Surawski

Wonderful!! Thank you so much for the full picture details on your experience with our team, Richard and crew. Thanks for the wonderfully kind shout-out! We hope and are glad you had a great Mothers Day! Wishing you the best from our team to yours. Have a great week!

Excellent!!

- Donna Broughton

I think Richard is an excellent technician, very well trained in the field of repair of the garage doors. He made a wise recommendation in choosing the correct spring to replace the old ones. On personal level I found him to be very helpful, pleasant, polite & courteous person. I think that he is a great asset to your company.p

- Ziaur Rahman

Outstanding service and technicians, highly recommend.

- Patrick Kurz

Hi there, thank you for the wonderful review and shout-out! We value your business and feedback. Happy to help and if you need anything else, please don't hesitate to reach out! Thank you for choosing and trusting in Precision Garage Door Service for your garage door needs! Have a lovely day!

I have used Precision in the past and was impressed by the work and professionalism of the technician. The service preformed today was also profession and the tech pinpointed the problem right away. What I thought was going to a bank account buster was actually a simple fix. He didn't try to hood wink me into buying something or doing work that wasn't needed. I'll be sure to recommend this company to my friends because of its professionalism and honesty.

- Julian Couch

Hey there! Thank you for the rave review and rating! We value your feedback and are glad to have you as a customer. We're always here to help. Thank you for supporting us and sharing with us. Have a great day!

As always, Precision Garage Door was fantastic (Richard in particular). They came out within 24 hours and fixed the problem (broken motor) very quickly. The price was reasonable too. I will definitely be calling Precision again if I need more garage door help.

- Lincoln Larson

Thank you so much! We appreciate your business and support. Thanks for sharing with us today and shouting-out our team! Have a great rest of your week and reach out if you need anything!

Needed a cable/spring repair on my aging door. Service was within 1 day and the tech was super friendly and knowledgeable.Highly recommend!! I'll keep this company saved in my contacts for any future needs! Thanks guys!

- Ervin Cade

Great 5-star review and feedback! Thank you for sharing with our team at Precision Garage Door Service. We value your feedback and look forward to hearing from you in the future. If you need anything, please reach out. Have a great day!

Richard did a great job demonstrating professionalism and excellent communication skills. He knew what needed to be done to repair my garage and did it in a timely manner. He clearly explained what had happened, why and how he could repair it. He even offered me the senior discount when I didn’t know Precision Garage offered one. It was a nice discount!

- Adah Spiegel

Hi Adah! Thank you for the wonderful review. We appreciate those wonderfully kind words, honest feedback and shout-out on our crew. Thanks for sharing! have a great rest of your day.

Technician Richard McCann was very professional and knowledgeable of the door system. I was impressed with the instillation. I will certainly mention your company.

- William Oram

William, Thank you for the 5-star review! We value your feedback and can’t wait to serve you again. Regards,

Richard, our technician, was on time and very friendly. His knowledge and advice allowed me to make the best decision on the repairs needs to fix my garage door. This is the second time I have used Precision Garage Door, (Once in the State of Washington, and the second in North Carolina), to service my garage door. Both times I have had excellent service and would highly recommend this company for your garage door needs.

- Kelly Meyer

Kelly, Thank you for amazing feedback about your garage door service experience with Richard. We are so pleased to hear you continue to support and appreciate the work provided to you by Precision. We are so fortunate to have you as our customer, customers like you make each day a pleasure! Kind regards,

My outdoor keypad opener stopped working. The technician came, found the problem, and got me back in business in under an hour. Thanks for the great service and repair.

- Susan Schwartz

Susan, Thank you for taking time to share your experience with Precision Garage Door. We are pleased to hear you were satisfied with the service you received, we're here to help anytime! Regards,

Great response and service. I was able to get an appointment the next day and get my issue fixed quickly. Richard was prompt, friendly, courteous, professional and helpful in picking the proper solution to my problem. He was also very knowledgeable on all the questions I asked and helpful on giving me tips for good maintenance I could do myself going forward. Thank you!

- Mary Schreier

Mary, We are so pleased to hear you had such a positive, friendly and informative experience with Richard. Precision Garage Door is here to serve you anytime! Regards,

Professional, fast, and excellent work. Richard did a phenomenal job providing options and helping me decide what is the best solution. He worked quickly and professionally. I highly recommend this company.

- Jeff Hood

Great reliable service!

- Kia Bassiri

Hi Kia, Thank you for this glowing 5 star rating! We really appreciate it! Regards,

Great job!

- Gary Sandefur

Gary, We appreciate your glowing review of your garage door service experience. We look forward to serving you again! Regards,

I got a service appointment quickly. The technician was on time. He was friendly and very professional. He explained my options and made the repairs quickly. A very good experience in all respects,

- sharon megredy

Sharon, We are grateful for your feedback and value your business. Thank you for allowing Precision Garage Door the opportunity to earn your trust and your business. Regards,

Precision Garage Door is a reliable, high quality, customer focused service provider. The equipment they provide is first class and they stand ready to service and maintain it over the long haul. Highly recommended!!!

- Clyde Crider

Clyde, Thank you for taking time to share this awesome 5 star feedback! We strive to provide the best possible garage door service experience and we love to hear that was reflected in your visit. You can count on Precision Garage Door anytime!

This is the third time that I have had garage door work done by Precision, and I have been happy every time with the quality of work and service. Richard McCann arrived a little early for an emergency service I scheduled for late today (which was great). He was very personable and explained in detail all the repair work he did. I am a very satisfied customer.

- Barry Rosett

Excellent service!!

- Constantine Malahias

Service was performed as promised by a friendly and efficient employee. Everything works properly. No problems.

- Joseph

Your service was timely and well executed. Richard McCann arrived exactly on time and very efficiently diagnosed the best way to repair our garage door opening mechanisms. The rebuild was done the same afternoon after we called and now we have a smooth running door.

- Alan Heath

Richard McCann was the technician that came He was courteous professional, and we could not have been more pleased. He diagnosed the problem and resolved it quickly. We could not have been more pleased. Michael and Barbara

- Michael Rocha

The best in the business!

- Britt Norwood

I found your company through Google! When scheduling an appointment it was really easy and quick! No problems during this process. The technician (Richard) arrived promptly and was knowledgeable. This was my initial appointment and dealings with this company. I was able to upgrade the equipment necessary for garage doors to properly open and close. My doors are 8 years old and had not had any problems as of yet! But I had been hearing a different noise when raising and closing garage doors. Prayerfully I received great and accurate service that should carry me for several years to come! Several neighbors approached technician while he was working and hopefully they will be future customers. Thank you!!

- Deidre Dorsey

When my garage door got "hung up" (off its tracks), I called Precision (in Morrisville, NC) and was impressed that they sent out a service tech that afternoon. Richard (the tech) did a great job at realigning our door quickly and proficiently. When I mentioned the possibility of replacing the door, he was able to transition into an effective salesperson for his company, providing brochures, advice, and even a quote immediately. I did request, and receive, a few other estimates from other companies. While Precision's estimate was about $700 more than the next nearest estimate, I decided to go with Precision because of the excellent customer service I received from Richard. That's when it all went south. A week after receiving the quote, I tried calling the local franchisee, only to be directed to the national customer service center. First call, I was disconnected after being on hold for ten minutes. Second call, I was directed to a button prompt system that wouldn't recognize button presses. Third call, I finally got through to a rep who connected me to the local office, though I was put on the same "hold" system for another ten minutes before I gave up. Not wanting to give up on Precision, I reached out to Richard (who had the foresight to give me a business card with his cell phone number when I first met him). He explained how the GM and Sales Manager were both off that day, and that the manager left in the office was pretty new at the job and wouldn't be able to handle my questions. I was told I'd get a call back on Monday. That was two weeks ago. I haven't talked with any one from the company since Richard. It's hard to underestimate the frustration of TRYING TO PURCHASE FROM A LOCAL COMPANY, only to be stymied the entire way. It's really a shame. My experience with the service tech (Richard) couldn't have gone better, and for that reason alone, I was willing to pay the highest quote for a replacement garage door. However, the rest of my experience with Precision told me that they were an unreliable company, at least as it referred to sales. Frankly, if they were the LOWEST quote, I still wouldn't use them again. Blessings to Precision if they're so busy and successful that they can simply ignore a new customer trying to purchase a $4000 garage door. However, if they aren't that lucky, they should consider hiring Richard to be the face of the franchise. He truly understands the increasingly-rare skills of customer service. Interestingly, in the email I received soliciting this review, the owner of the franchise said, "If for any reason you are not totally satisfied, I would consider it a favor if you called and gave me the opportunity to redress the situation." Unfortunately, that strategy only works if you take me up on that opportunity to redress the situation. I get that a business only wants positive reviews, but I hope that this business understands how they failed to earn that and takes steps to address these shortcomings.

- Don Torino

Mr. McCann was awesome. All of the parts needed and extent of labor was explained so I could understand. Richard is a great ambassador of Precision. The only disappoint was the cost of repairs…. $1550 Tell Richard ‘thanks’!!

- Dave Vondergathen

Richard was professional and very nice. He done a real good job in repairing my garage. He is a very well respected guy. Would love having him back for future repairs if needed. Stan

- Stanley Farmer

Richard let us know when he was coming and explained the process in detail.

- Chris Davis

Richard was very professional and knowledgeable. He replaced the broken spring and adjusted the door. He was very detailed in his explanations to us so we understood how things worked.

- Marvin West

Called at 230p and service tech arrived at 5p on the same day. He knew exactly what the problem was and had it fixed in minutes. That kind of service is standard for these folks. A few years ago I called at 9a and by 5pm that same day they had installed two new garage door openers. Great products, great folks.

- David M