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Tim McRae
Average: 4.98 stars
Tim McRae's Bio:
Raleigh, NC
M/M Gillespy, We’re so happy to hear you had a great experience at Precision Garage Door. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Warm regards,
Pittsboro, NC
Great service. Tim was outstanding in presenting my options for my garage door. Explained everything and answered every question I had. A real asset to any company. I have scheduled installation of a new door and motor. Superb service
- James Nass
Dear James, We are so thrilled to hear you received outstanding service from Tim. We pride ourselves on our customer service and thrilled that was reflected in your visit with Tim. We can't wait to hear how much you are enjoying your new door and motor. Thank you for entrusting Precision Garage Door!
Pittsboro, NC
Technician Tim McRae informed us that the motor needed to be replaced. He explained the cost and informed us of our options. We will decide in the coming days what we want to do. Otherwise, he was very polite and professional, and we would be happy to work with him in the future should we decide to replace the motor. He explained that the charge for today's service call would be applied against the cost of replacing the motor if we do it within 30 days.
- Jim Pagett
Fuquay Varina, NC
Best company ever. Came out on short notice . Fixed issue .
- Patricia Loughren
Cary, NC
Great people. Top notch customer service from my first call to them to the technician Tim who arrived to fix the problem. Tim was excellent! We have used Precision for 20 years and we will continue to use.
- Cindy Anderson
Raleigh, NC
I knew the name, Tim was very professional and even came a little early! Fixed my door quickly and cleaned up perfectly. Thanks Tim great job!!!
- Dave Grupy
Durham, NC
Thank you for your prompt service and professional, kind service technician. Your company has had a great reputation in the area for a long time and such a quick, friendly response is one of the reasons.
- Carolyn Vaughan
Cary, NC
All work complete, and quickly. Phone response was quick and perfect. The worker was great, he was here in hours, not days. I am overjoyed.
- Frances Duley
Garner, NC
Tim Yeager has that unusual combination of being both personable and professional. Nobody wakes up hoping that today is the day for a new garage door but having said that Tim took the sting out of it through his kindness and competence. The experience with the call center was also a good one. All in all I would highly recommend these fine folks!
- Jim Hunnicutt
Cary, NC
Had used Precision just over a year ago to replace rollers , bearing plates, etc. on my garage door that was 15 years old. They were quick to reply to my call for service and technician Scotty explained options to me. At that time the motor was still working fine, but went out on me late yesterday afternoon. I called this morning and they gave me a time of 12-4 this afternoon. Tim McRae called earlier but I was at Physical Therapy and returned his call and he was here at 1:30 and explained that the motor needed replacing andwhat would be involved with getting a new one installed today and estimates. After my agreement he got to work right and had me set up by 3:00. A very polite, professional young man and had everything cleaned up and working. Thank you, Tim
- Kay Wilcox
Cary, NC
Quick . Efficient , well-stocked
- Mike Davis
Apex, NC
Tim did a great job and was quick
- Mark
Selma, NC
I was very impressed by the professionalism and quality of service I received . My technician Tim was here within an hour or my call. He replaced my garage door springs and hardware and had my door working like new in no time.
- Mark McMahon
Apex, NC
Prompt, pleasant efficient.
- Talmage Clements
Clayton, NC
They were able to come out one hour after I called for service. Tim (our technician) was efficient and took care of our garage door repair right away. Excellent service!
- Laura Kunkel
Durham, NC
Outstanding Service and excellent technician. Tim arrived immediately on Friday morning after we logged a service call the night before. He was professional, efficient and thorough. Got us operational in less than 2 hours. Definitely will call on this organization again and for Tim! Thanks much!
- David Newell
Pittsboro, NC
From initial contact to the time technician Timothy McRae arrived was about an hour...unbelievably quick. Right from the start Timothy was courteous and professional. He diagnosed the problem within minutes and patiently explained repair options. Once I decided on a best course of action for our needs and budget, he began work. I was pleasantly surprised he had all needed items on board his truck (btw a very professional rig). It quickly became obvious he has in-depth job knowledge and is well trained. There was not a single wasted motion or moment during execution of the repair. His demeanor was professional, extremely pleasant and customer oriented. As I was curious about some of the technical aspects of work performed, he explained and satisfied all curiosities. To top it all off, he performed a thorough explanation of the new system and programmed the exterior wall remote and vehicle remotes within what seemed like seconds. From past experience, it would have taken us several hours and perhaps a few phone call to accomplish. The professionalism of Timothy and quality of work performed exceeded all expectations. I will strongly recommend Precision Garage Door Service to friends and neighbors. Thank you, Timothy...
- Ilija Lukic
Rougemont, NC
Tim was very professional and did us a favor by suggesting we replace our 45 + year old door. Our son is in a wheelchair and MUST be able to exit our home. Your company will replace the old in 24 hours. Thanks.. Dave
- Dave Brown
Durham, NC
We recently moved to NC. Our house here has a Precision door opener. It worked fine our 1st 6 months here, but then it became stuck open. We called because after trying several things ourselves, we couldn't get it to close. I looked up and called your company and was happy that a technician could come same-day. Tim soon arrived and worked through correcting our problem and helped preform some needed general maintenance as well. He was very pleasant to work with and answered all our questions on how best to do routine lubrication of the system, and how often a professional check-up and maintenance visit should be done. Would use Precision Garage Door again.
- Dan Johnson
Cary, NC
We have a newly built home and after 3 years I woke up this morning to a broken garage spring. I called the company who installed the system only to be told that the next service call would be mid next week, which was unacceptable! I’ve worked with Precision Garage Doors back in New York and know them to be of the highest quality. I gave them a call and was informed that they would be out within a couple of hours. Our tech was Tim McRea who was awesome. He quickly diagnosed the problem and provided options for me to select from which fixed the problem. This will once again be my go to company for solutions!
- Derrick Jones
Apex, NC
Are old opener stopped working on Friday afternoon. Having seen many commercials on TV for Precision I called them and they were able to have a service tech here on Saturday. The old unit was unrepairable. The tech installed a new LiftMaster in less than 2 hours. He was very knowledgeable about the product and getting us setup with the phone app. His workmanship was very professional and neat. We are happy we called Precision.
- Marty Krogh
Raleigh, NC
Quick response to my request for repair, Tim took less than an hour to be on-site. Once on site he assessed the problem and provided four solutions. Selection made he stated a repair time of an hour. Time of repair was around 45 minutes. All items needed for the repair were on the truck. Total time from arrival to departure was 1.25 hours. Very satisfied.
- Robert Richmond
Fuquay Varina, NC
Live chat Thursday evening and they were able to come the next day to replace the garage door opener.
- Melissa Harris
Sanford, NC
Knowledgeable and efficient— Tim diagnosed the problem, explained the solution giving us several options and then went about fixing the garage door. Excellent service.
- Victoria Gillis
Holly Springs, NC
Tim was amazing! Great job!
- Denise Doty
Cary, NC
Greg Gray came out on short notice during a thunderstorm , determined what the issues were and fixed our garage door. He was very professional, courteous and provided superb customer service. I highly recommend him! We are quite pleased with his service. Thank you Greg!
- FA
Apex, NC
The person who I spoke to on the phone and the technician that installed the equipment were beyond professional. They explained every detail to me. I would highly recommend this company to anyone I know.
- Celia Kaetor
Product:
Technician: Tim McRae
Raleigh, NC
We have enjoyed our Precision-installed garage door since 2017. It continues to work as well as the day we bought it. Unfortunately, the key pad has not fared as well and succumbed to the corrosive effects of NC weather! Precision sent Timothy M. to our rescue the day after I called. He was efficient, friendly, and patient as he repaired the pad and inspected the door. Great service!
- Perry
,
Saw tv ads about arriving with fully stocked trucks and went online and read reviews. Tim McRae was 10 stars to us…fantastic worker. He answered all questions and had diagnosed issues and estimated time need. Prompt to arrive and pleasant in our home!! Very pleased with Precision and Tim. Judy & Johnny Bailey
- Judy Bailey
Durham, NC
Prompt and courteous service! The technician even took the time to repair a missing trim piece.
- BR
(919) 500-5059
(919) 500-5059(919) 407-8491
(919) 407-8491(919) 389-2489
(919) 389-2489(919) 670-2799
(919) 670-2799(919) 867-4406
(919) 867-4406(919) 436-2157
(919) 436-2157(919) 706-0191
(919) 706-0191(252) 300-7018
(252) 300-7018Office: (919) 500-5160
300 Dominion Drive
Suite 201
Morrisville, NC 27560
Office: (919) 367-3784
207 W Millbrook Road
Suite 205
Raleigh, NC 27609
Office: (919) 230-6000
636 Holly Springs Road
Holly Springs, NC 27540
Tim did an excellent job with what he had to work with, we felt like he was honest, didn't try to sell us things we didn't need, and gave us a solution that will hopefully work for a while but did inform us what we will be up against eventually. Can't ask for anything better :)
- Rhonda & Michael Gillespy