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about Precision Garage Door
Precision Garage Door of Raleighhas received 1638 reviews, averaging 4.89 Stars:
Clayton, NC
Raleigh, NC
We have always used Precision. They did another excellent job.Brandon Mills was superb.On time,very professional,and promptly took care of the problem.Very pleased with the service.
- Beth Board
Raleigh, NC
Did work on a timely manner.
- William Fields
Product:
Cary, NC
Was told on the phone that a Torsion spring repair would be between $150-$300 all in, but they couldn’t quote the exact price until tech shows up. Oh, and the tech costs $75 to show up, but we credit you if you use us. Classic sunk cost fallacy here. Tech shows up and says the part costs $330. Just wasted $75 for a visit.
- Joe Gatt
We are sorry you felt you had a bad experience as we strive to provide 5 star level service to everyone. All calls that come in are recorded to help if there is a communication breakdown during the scheduling and quoting process. After listening to the call, the young lady quoted the service call of $75 that was waived with repair on multiple occasions as that was a specific question you had about the charge. You also asked about pricing which you were given a range which the technicians quote also matched. We are sorry you're unhappy, but the information you were given on what to expect when the technician came out to your home was correct. Please let us know if you have any other questions.
Rocky Mount, NC
I was amazed to get same day service after contacting them!! Evan Koppel, the technician evaluated the door condition and gave me three options. We chose the most extensive fix and wow. He fixed the problems quickly and with great care. Works great now. Not many contractors this good! Thanks!
- Scott Hartness
,
Very knowledgeable and friendly
- Ned Smith
Angier, NC
Very satisfied with installation and courtesy of young man
- Rethea
Raleigh, NC
Tim was professional, knowledgeable and expeditious. As I told him, he lets no grass grow under his feet. Very personable and a likable disposition. No negatives for this exemplary young man.
- Jeff Burrell
Clayton, NC
I was very happy with the sales process, being kept informed of the installation date and the installation itself. All went smoothly. The door looks great, no issues and the price was reasonable. I would definitely recommend Precision to others.
- STEPHEN KRAUS
Fuquay Varina, NC
Heard good things from others. Chris was so Professional and explained everything so well.
- Frank Mocnik
Raleigh, NC
Andy cane on time Explain us everything in a nice way that we could understand have a smiley face
- Rosita Banares
Cary, NC
Great service person. Knowledgeable
- Pat Pruitt
Holly Springs, NC
After calling the install vendor and another company that was also listed on the garage door I was unable to get a service person until Monday or Tuesday. I finally called a friend about 3:50 and they recommended Precision and their service is spectacular! I went to the website and actually used the “chat” feature and understandably the first available appointment was not until Monday morning. I explained the situation of how my husband was headed out for an appointment, pushed the garage door button and the spring broke and the garage door is so heavy we couldn’t get the cars out and our garage door is one of those doors that weighs so much you really can’t use a release button and just push it up. The “chat” then told me about the emergency option and fee and how they could have someone out between 6-10 pm. Evan from Prevision called me about 5:15 said he would be at the house in 25 minutes and he arrived before 6! He was compassionate, asked questions, and was so good at informing me of my options in getting the door repaired. Evan said the repair time would be about an hour. Evan finished within the hour, explained my warranty, shared my statement, I paid and he shared his business card, a sticker for Prevision (of course we put it on the garage door and removed the other stickers)and headed out! Thank you Evan! You made a not so happy experience much easier to handle with your excellent service skills. ~Jackie
- Jacqueline Stanton
Durham, NC
Cannot say enough good things about Precision Door: tech (Richard) was personable, professional, knowledgeable, etc, etc. He looked at the problem, gave us a quote and repaired our door in a very timely fashion. If ever I need any more garage door repair I shall definitely call Precision.
- John Hoagland
Durham, NC
Mr. Scott Johnson was very knowledgeable and courteous. I was happy with my decision to choose Precision for service. I will recommend to family and friends.
- Clive Walcott
Raleigh, NC
Andy did a great efficient job
- Joe Ruggieri
Fuquay Varina, NC
Knowledgeable, friendly and fast
- Mark Goglio
Durham, NC
Precision sent Scotty Johnson to replace an 18-year-old garage door opener. He was prompt, knowledgeable, professional and courteous. If I have any garage door issues in the future, I will definitely call Precision and request Scotty.
- S J Peterson
Clayton, NC
Very satisfied with our garage doors. We got three estimates and Precision estimator John was very thorough and honest with us. The service crew arrived on time, went right to work, and did a very professional job. I do highly recommend the Raleigh area Precision Door Triangle garage door replacement crew.
- Rose Hammond
Raleigh, NC
Tyler was wonderful. He know what he was doing and talking about; the garage fully functional quickly and was able to explain the issue without using technical terms. THANK YOU, Tyler!
- Farra Khan
Service Provided:
Product:
Technician: Andy Maynard
Louisburg, NC
Greg did a wonderful job for us. Very courteous and professional. Thank you.
- Chris Jamgochian
Fuquay Varina, NC
Chris was professional, informative and customer focused. He did a great job and is an excellent representative of the company.
- Dana Lewis
Product:
Technician: Chris Colucci
Clayton, NC
Great service
- Robert Wynns
Holly Springs, NC
All good. Thanks for helping us. Highly recommend Richard.
- Mark Mancini
Raleigh, NC
Richard did a fantastic job - explained options and efficiently replaced the opener. Completed in under the 45 minutes quoted. Company was timely with scheduling and was able to come over weekend when problem arose. I would highly recommend to others.
- Christoper Moore
Raleigh, NC
Evan was very professional and explained to me what my options were. Evan did a great job installing my new garage door openers and explaining how to use them. Very impressed with how well they look and how quiet they run. Thanks again for fixing my problem so quickly.
- Ronald Collins
Raleigh, NC
I am disappointed because I asked if i have to pay for the visit and estimate and you said no and the guy charged me 75
- Evandro Oliveira
Hi, thank you for calling us to come and provide an estimate for your spring replacement. We are sorry to see that you feel you received 1 star service. We have listened to the call that you had on 8/11/23 with the call center for 7 minutes and 53 seconds. All of our calls are recorded so we can make sure all details and pertinent information is provided to the customer. The scheduler did instruct you around the 2:07 mark of the call about the $75.00 service fee for coming out and that it would be waived if you had the repairs done. She also advised you multiple times of the ballpark price of the springs and that it was a per spring price of anywhere from $126-$330. When she advised you of the estimated price over the phone, she was very adamant in telling you that the technician would give you the exact price after the inspection was done. You repeated this information back to her on more than one occasion. We strive very hard to provide 5 star service and if we do something wrong, we will make every attempt to fix it, but in this case, the scheduler did exactly as she is supposed to. If you would like to discuss this more, please feel free to reach out to the office and speak with the service manger. We can provide you with a copy of the recorded call if needed.
Durham, NC
They did the original install in 2020. The technician was polite and knowledgeable.
- Denise Sailstad
Durham, NC
Evan provided excellent service.
- Latonya Bridges
Durham, NC
Great service. Costa were well explained up front. Evan did a great job especially connecting all the devices!
- Jenay
(919) 500-5059
(919) 500-5059(919) 407-8491
(919) 407-8491(919) 389-2489
(919) 389-2489(919) 670-2799
(919) 670-2799(919) 867-4406
(919) 867-4406(919) 436-2157
(919) 436-2157(919) 706-0191
(919) 706-0191(252) 300-7018
(252) 300-7018Office: (919) 500-5160
300 Dominion Drive
Suite 201
Morrisville, NC 27560
Office: (919) 367-3784
207 W Millbrook Road
Suite 205
Raleigh, NC 27609
Office: (919) 230-6000
636 Holly Springs Road
Holly Springs, NC 27540
Very nice installation and very knowledgeable team…… I would give them 10 stars if I could
- Billy Kornegay