Read what people are saying
about Precision Garage Door

Greg was awesome and extremely helpful! Our garage door disconnected somehow from the lift a few nights ago and we were unable to use our garage. I was able to connect with Precision late last night and Greg arrived this afternoon! Awesome experience, quick diagnosis, fixed our issue promptly and efficiently. Top notch work and customer service!

- Lakita Brown

Greg was excellent. He called when he was on his way to our home. Assessed my door problem and explained what he needed to do i.e. tighten springs, reset communications, lubricated door n advised on maintenance.

- Robert Brodney

Paul did a great job. Was thorough and gave me options. Very customer focused. Paul is a great representative of the company and did a great job for us.

- Randy Martin

Reputable company

- Virginia Martin

Highly recommend Precision Doors for garage doors and repairs. Needed repair and received same day service.. Technician, Scott Johnson was outstanding. Fantastic company..

- Elizabeth Shelley

Very professional, on time, and skilled. He clearly explained the options to us, and completed the work within the estimated time. He had all of the required parts in his truck and answered all of our questions. We were very pleased with the excellent service, and would highly recommend him to anyone. We would give the whole experience five stars

- Jim Bernhagen

Greg came out today to fix a problem in which the door would only open after 3, 4, 5 presses of the button. Diagnosed the problem quickly & repaired it first time. Very pleased!

- Chris Barlock

I called a little after 8 am and they were able to get me on the schedule same day! The technician called before arriving and explained all our options to fix the issue and prevent future issues. Very fast, friendly and professional! Great experience!

- Rebecca Lickteig

Recommend! Can always depend on Precision Garage Door, Morrisville, NC to provide great customer service and maintenance/repair on our garage doors. Have used them over several years; recently for routine maintenance. Greg, the technician, called in advance, arrived on time, professional, answered questions, explained the invoice in detail, and provided suggestions for the future. Will return again as a repeat customer. Thank you!

- Jadine // john Lee// balderson

Problem on an aging garage door system solved in record time (within 2 hours from initial phone call), and a careful explanation of the overall operation of the system provided.

- Linda Degrand

The spring on my garage door broke around 1:30 on a Sunday and Precision Door was out and fixed it before 5:30. Definitely will use again!!

- Mike Behrend

Precision really is the greatest, I called early morning and the Richard, our technician was here within the hour. He was a pleasure to work for, he did an amazing job at explaining the damage done to my garage door due to a lightning strike. He made recommendations to have everything repaired to perfection and now my door now runs smoother and much more quieter than ever before. I recommend Richard 10/10!!! :)

- Leidy Z

Quick, efficient installation by a knowledgeable technician, Paul. We had been very happy with Precision Door’s work in the past, so we called on them again. We highly recommend Precision Door.

- RJ

Justin was great! Called ahead of time to let me know he was coming. Walked me through everything I needed to know about the door and fixed the issues we were having. Ended up getting new springs and rollers and maintenance on the door and now it’s as good as new! Much quieter and safer! 10 out of 10 would recommend Precision, especially Justin!

- Neil Lewis

excellent service and technician

- Scott Siegel

Precision is a great company to work with. Always knowledgeable, fair and professional. Timothy, the technician handling my service call, took initiative to give me the best service possible, and I'm grateful. Thank you Timothy and Precision!

- Ann Longo

Tim was great!!! We r repeat customers fm 2019. All repaired and working good

- Michael Elwell

I was very pleased with their responsiveness and the tech that came out (Richard) was very personable, knowledgeable and professional. However, in my opinion, the cost to replace my 2 springs and cables was stupid expensive and I’m kicking myself for not shopping around more. I was prepared to pay a certain price based on the loose estimate I was given over the phone but the options I was given by the tech before the work started easily exceeded that. I should have paid the service fee and gone elsewhere, so shame on me. Looking at the price of the parts on Amazon, which I assume this company gets for the same amount or less from whoever their supplier is, you get an idea of the massive markup and labor that is added in. I felt a bit “screwed” all day yesterday and it was the first thing I thought about this morning so it still stings. Good, quick work for sure as I certainly didn’t want to mess w/ dangerous springs having not worked with them before, so I paid for that, but will definitely shop around next time.

- Eric Benedetti

Thank you for sharing your feedback and calling us to service your garage door. We did review your account and listened to the recorded call. The scheduler advised you that the price per spring could be between $88.00- $249.00. You were charged $249 per spring and the spring you approved was one of the powder coated, heavy duty, high cycle springs, so they are of course the most expensive of the quoted price. You also had cables replaced and a tune up done on your door which was part of the cost. All of these items/prices were discussed with you and approved before work was started. We completely understand you can find items online for cheaper, but they are not always the same quality as what we purchase to provide our customers. We never want a customer to fee "screwed" which is why the quote is discussed in detail before we start work so you have the option to approve it and move forward, or decline it and seek quotes from other companies. We are happy we could help repair your garage door and we're always here if you need us in the future.

Scotty did a great job in explaining my options and installed In a timely manner

- Ken Abram

Very happy with the service and knowledge of the technician.

- Michael Lecourt

Precision Garage Door arrived on time, did an excellent installation and provided all necessary instructions on use of the garage door controllers. I would highly recommend Precision Garage Door for new garage door installation!!!

- Robert Hess

Professional

- Joe Dupaul

While our repair was simple and quick, Andy was very friendly, courteous, and informational!

- Judy Ketcham

I would not use Precision Door Service again. One of the torsion springs broke on our overhead double door. Precision Door Service charged us $750 to replace the pair of springs, which took the technician less than 40-minutes total. When I questioned/ pushed back on the cost, which was about 2x what I expected, the technician told me the springs cost them over $250 each! I later called four other garage door businesses and learned the going rate for this common repair averages $375 total, and our standard springs cost around $100 each. After calling Friday morning, they refunded me $350 to bring their cost in line. I learned from my calling around that this is an often repeated scenario with this company - and the ease and routine manner of the refund bore this out. 

- M. Young

Thank you for your business and we are very sorry to see that you felt you received 1 star service. We apologize for the communication issue with the technician and we are happy to see that the service manager was able to take care of the refund for you. Customer satisfaction is our top goal and we are sorry we didn't meet this goal with you. We hope that we can work with you again in the future to prove this isn't how we operate our business. Please call if we can assist you with anything.

The technician who fixed my door was very professional. He is a valuable employee you should be happy to have representing your company.

- Joe Puiatti

First what I liked: Tim the installer was great. Their office staff was also helpful too being able to quickly schedule an appointment for next day which is also appreciated. The company knows what it’s doing, and has the necessary gear on the truck to fix the problem. Not a situation where they have to come back. They arrived at 8 and left at 10:30 with the problem solved. What I didn’t like: the value proposition was a little rough. I get that having an office staff, truck, materials on hand etc all costs money and at the end you will pay for that as a consumer, but paying so much for some metal and a couple of hours of labor doesn’t feel great. My suspicion is that if you were willing as a consumer to deal with the hassle of shopping around and maybe waiting an extra day or two for repair that some money could be saved.

- Jacob S

Richard explained the issues with my garage door and repair the door in the same day. He was professional and thorough!

- Colleen Bradley

They came soon after being called. They were very efficient in scheduling. Their repair person was very personable, arrived when scheduled, and very efficient.

- John Calcagni

Problem solved and expectations met. A bit expensive though!

- Timothy King

Work was done quickly and with great workmanship. They were a pleasure to work with.

- John Vestal