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Read what people are saying
about Precision Garage Door

Precision Garage Door of Raleigh
has received 2156 reviews, averaging 4.89 Stars:
1 2 3 4 5
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Precision Door did a great job. They had an estimator come out to look at our home the same day I called. We talked through the process, the options, the costs and the timing...no surprises. It was a crazy weather day on our scheduled installation day, but our technician Jay showed up and stayed late until the job got done. He noticed a minor imperfection in one of door panels. He didn’t try to hide it, he let me know and took care of ordering a replacement. He still made sure that everything was working and operational before he left. That kind of integrity is not common. Great job! We love our new doors.

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A Response from: Tim Yeager

Thank you so much for the awesome feedback, we love reading how customers feel about the service they received. Jay is a valued employee and we are so pleased he was able to provide you with five star service. We hope you enjoy your new doors for years to come. We appreciate your business and please let us know if we can help in the future.

Service Provided:
Install Garage Doors

Product:
Garage Doors

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Wayne was great on time Service and fully explained all my options in our garage door repair. He later fully explained and showed me all repairs work done. Would highly recommend this company to anyone who viewing this review.

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A Response from: Tim Yeager

Thank you so much for your business and the recommendation. We are pleased we could help take care of your garage door needs. Please let us know if we can help in the future!

Andy Maynard Service Provided:
Garage Door Repair

Product:
Rollers

Technician: Andy Maynard
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Scotty is friendly and professional. He assessed the problem and fixed it and clearly explained the solution and what to do if it occurs in the future. I have used Precision previously and was confident they would solve the issue.

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A Response from: Tim Yeager

Thank you for trusting us again with your garage door needs. We are happy to see that Scotty took care of your problem and provided you with five star service. We appreciate your business and please let us know if we can help in the future.

Scotty Johnson Service Provided:
Garage Door Opener Repair

Technician: Scotty Johnson
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Great service. I called on a weekend and they were able to come to the house, and fixed my garage door issue. Andy was very professional and explained everything in detailed. Very professional, and efficient.

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A Response from: Tim Yeager

Thank you so much, Andy is a great employee and we are so happy he provided you with five star service. We appreciate your business and please let us know if we can help in the future with your garage door needs.

Andy Maynard Service Provided:
Garage Door Repair

Product:
Opener

Technician: Andy Maynard
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Greg did a great job replacing both springs on our garage door to get it working again. He was very safe and efficient in his workmanship.

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A Response from: Tim Yeager

Thank you for sharing about your experience. Greg is great and we love seeing how happy you are with the service he provided. We appreciate your business and the five star review. Please let us know if we can assist you in the future.

Greg Gray Service Provided:
Garage Door Repair

Product:
Springs

Technician: Greg Gray
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Very professional operation. And answering the phone 24 hours is awesome.

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A Response from: Tim Yeager

Thank you so much! Customer satisfaction is our top goal and we strive to be available 24 hours for our customers and provide five star service on every call. We appreciate your business and look forward to working with you again in the future if the need arises.

Service Provided:
Broken Garage Door Spring Repair

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Awesome job! Our service tech, Scott, did a great and very professional.

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A Response from: Tim Yeager

Thank you, Scotty is a valued employee and we love seeing that he provided you with five star service. We appreciate your business and please let us know if we can help in the future.

Scotty Johnson Service Provided:
Garage Door Repair

Technician: Scotty Johnson
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Neighbors in the subdivision recommended Precision. Installer was great. he gave me 3 options with cost. I picked one and he was able to install immediately. Also was serviced same day as call. Even came 20 minutes earlier than estimated.

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A Response from: Tim Yeager

Awesome to hear, so glad we could work with you. We appreciate your business and please let us know if we can assist you in the future!

Scotty Johnson Service Provided:
Garage Door Repair

Product:
Springs

Technician: Scotty Johnson
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Prompt service and quality work, and high quality placement parts as well. Technicians are always professional and friendly!

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A Response from: Tim Yeager

Thank you so much, we are happy we could provide you with five star service. We appreciate your business and please call us if we can help in the future.

Greg Gray Service Provided:
Garage Door Repair

Technician: Greg Gray
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Good service by technician but very, very expensive. Although a discount, 233$ for less than 30’ of work without change any spare is really too much and without any warranty because the brand of system wasn’t the one expected. In my previous house I spent 150$ for the same issue with another company. I think I’ll not call Precision anymore.

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A Response from: Tim Yeager

We appreciate your business and you taking the time to leave a review. After reviewing the invoice on your account to repair your door, we feel the price quoted and billed was fair. The service fee was waived and you were given an additional discount off of the labor. We try to be very competitive with our pricing to obviously keep our business running and to be fair to customers. We are sorry you don't feel the same about the pricing. We will be happy to help if you need anything in the future, just give us a call.

Greg Gray Service Provided:
Broken Garage Door Spring Repair

Technician: Greg Gray
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Excellent customer service. Just a quote at this time but I feel good recommending the company!

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A Response from: Tim Yeager

Thank you for your business and recommendation. We look forward to working with you in the future when needed.

Scotty Johnson Service Provided:
Install Garage Doors

Technician: Scotty Johnson
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Came same day I called. Fabulous service. Tech was wonderful in explaining the problem and giving me options. He even programmed both cars to open the garage door! Would definitely use again and recommend to anyone!

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A Response from: Tim Yeager

Thank you so much for your business and the recommendation. Greg is a great employee and we are so happy he provided you with five star service. If we can assist you in the future, please don't hesitate to call us.

Greg Gray Service Provided:
Broken Garage Door Spring Repair

Product:
Garage Door Opener

Technician: Greg Gray
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Awesome service

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A Response from: Tim Yeager

Thank you, we appreciate your business and the five star review!

Service Provided:
Garage Door Opener Repair

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Fantastic service, pricey - yes, but Happy with the overall professionalism and service.

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A Response from: Tim Yeager

Thank you for your business. We are pleased to see how satisfied you are with the service provided. If we can help in the future, please don't hesitate to call us.

Andy Maynard Service Provided:
Garage Door Repair

Product:
Belt Drive Garage Door Opener

Technician: Andy Maynard
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Spring was broken when I went to get out this morning. My technician was out to the house and had my door fixed within 2.5 hours of my call. I highly recommend this company.

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A Response from: Tim Yeager

Thank you so much for your business and recommendation. We are happy that we could take care of your door needs so quickly. If you need help in the future, please let us know.

Scotty Johnson Service Provided:
Garage Door Repair

Product:
Springs

Technician: Scotty Johnson
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Recommended by previous customer. Very glad we chose them!

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A Response from: Tim Yeager

Thank you for selecting us to service your garage door, happy we could help. We appreciate your business and the five star review!

Andy Maynard Service Provided:
Install Garage Doors

Product:
Garage Doors

Technician: Andy Maynard
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Extremely knowledgeable technician. Highly professional. He explained the problem well and provided me the repair options.

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A Response from: Tim Yeager

Great to hear, thank you for sharing your experience. We appreciate your business and the five star review!

Scotty Johnson Service Provided:
Garage Door Repair

Product:
Remotes / Keypad

Technician: Scotty Johnson
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Andy explained every single part of the door system and what shape it was in. Then gave me 3 options and price ranges, including what could wait versus what was more urgent. He was friendly, thorough, and delightful! Thank you!

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A Response from: Tim Yeager

You're welcome, we are so pleased to see you received five star service from Andy, he is a valued member of our team! We appreciate your business and if we can help in the future, please let us know.

Andy Maynard Service Provided:
Garage Door Repair

Product:
Opener

Technician: Andy Maynard
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

EXCELLENT customer service from beginning to end! Quick same day service. Thank you!

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A Response from: Tim Yeager

Thank you for sharing your feedback, so glad we were able to help take care of your garage door needs. We appreciate your business and the five star review!

Service Provided:
Garage Door Repair

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I chose Precision when I saw their TV Commercial. I called the same day I saw their commercial and Precision sent a technician to my home that day to resolve my problem. Their customer service was outstanding and their customer representative, Scotty, was prompt, extremely courteous, LiftMaster knowledgeable and helpful in answering my questions about the system and even programmed my car system to open the garage doors. On a scale of 1-10, Precision rates a 10 without question.

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A Response from: Tim Yeager

Fantastic feedback, thank you for sharing! Customer satisfaction is our top goal and we love seeing how happy you are with the service Scotty provided. We appreciate your business and please let us know if we can help in the future.

Scotty Johnson Service Provided:
Garage Door Opener Repair

Technician: Scotty Johnson
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Tech did a great job

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A Response from: Tim Yeager

Great to hear, we appreciate your business and the five star review!

Greg Gray Service Provided:
Garage Door Repair

Technician: Greg Gray
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I called yesterday because our garage door was making worrisome noises and sagging. The scheduler offered an appointment the same day but I had to defer it until this morning. Andy called and offered to come early after finishing the prior job sooner than expected, which worked out well. He was very professional and courteous, did an inspection, pointed out a broken spring I had overlooked and other issues, and explained the choices available. I elected to go with every option offered, and two hours later have a well-functioning door with new springs, new rod, new drums, new bearings, new cables, new rollers, new door seal, added bracing, etc. I'm looking forward to many more years of good service from the door, and the price was fair. - A very satisfied customer

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A Response from: Tim Yeager

Fantastic feedback, thank you for sharing your experience. Customer satisfaction is our main goal and we love seeing that you were so satisfied with your service from Andy. Andy is a valued employee and does great work, we are so happy he could help take care of your garage door needs. We appreciate your business and look forward to working with you again if needed.

Andy Maynard Service Provided:
Garage Door Repair

Product:
Springs

Technician: Andy Maynard
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Their service was truly excellent. Andy was not only knowledgeable and efficient, but also funny and a pleasure to talk with. He made a recommendation and explained everything to me in a very clear manner. I'm very happy with my service and would recommend Precision to anyone.

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A Response from: Tim Yeager

Awesome feedback, thank you for sharing your experience. Andy is a valued employee and does great work. We are so happy to see how satisfied you are with his work. We appreciate your business and the recommendation. If we can help in the future, please don't hesitate to call us.

Andy Maynard Service Provided:
Garage Door Opener Repair

Product:
Remotes / Keypad

Technician: Andy Maynard
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Son in law couldn’t open garage door while we were out of country. Said he may have hit the # sign instead of enter Sign and wondered if he somehow changed code. I had no idea how to change code. The pad worked to close door but just would not work to open with code. Was hoping since I was a long time customer you might have suggested how to check the code or change it back if it had been changed by mistake. Technician looked at it and said the pad looked old and they wear out quickly. But the new one would work with any new motor if we needed one later. Made it sound like a better pad. I said ok to new pad and was totally surprised when the replacement was the exact same as old one and when he told me how to put in the code, he told me to do the exact thing that I told him my son in law said he had done that might have changed the code. So he up sold me to the tune of $284 when he could have simply said try this and see if it works. Give him a star for the up sale, but mark me off as a future customer and I will tell as many people about this as I possibly can. Totally feel victimized!!!!’

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A Response from: Tim Yeager

Thank you so much for reaching out and we are very sorry you feel victimized. Our goal is customer satisfaction and for each customer to receive five star service, and we hate we missed the mark with you. Based on the inspection your keypad failed and the recommendation was to replace it. Some keypads we have look the same as the old one but the updated version has updated internal parts that the old one did not, which would, like the technician said, make it work with any future motors you might purchase. We do appreciate your business and hope we can work with you in the future.

Service Provided:
Garage Door Opener Repair

Product:
Remotes / Keypad

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Everything went smoothly. Scott solved our issue but we won’t have a final review until new doors are installed.

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A Response from: Tim Yeager

Scotty is a valued employee, so glad he could fix your problem. Thank you for your business, we look forward to the final review once your doors are in.

Service Provided:
Garage Door Repair

Product:
Opener

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Our garage door broke in a unique way late on a Saturday night. We called and within an hour, they arrived and 2 hours later, everything was fixed. Couldn't have asked for more.

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A Response from: Tim Yeager

James, thank you for your business and the review! Glad we could be of assistance and if you need us in the future, please give us a call.

Scotty Johnson Service Provided:
Garage Door Repair

Technician: Scotty Johnson
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Great customer service and prompt attention. The technician was very thorough and quick. Thank you!

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A Response from: Tim Yeager

You are very welcome Martha! Glad we could take care of your door needs. We appreciate your business and the five star review. Let us know if we can assist in the future.

Greg Gray Service Provided:
Garage Door Repair

Technician: Greg Gray
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Quick, friendly and well executed. All good.

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A Response from: Tim Yeager

Thank you for the feedback, we appreciate it! We are happy to hear you had a good experience with our company. We appreciate your business and the five star review. Please let us know if we can help in the future.

Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Established customer - again very satisfied with replacement of opener. Mike is excellent and always request him as technician.

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A Response from: Tim Yeager

Rick, Thank you for allowing us to do business with you again. We love hearing that Mike provided great service and that you were very satisfied with your experience. Please let us know if we can assist in the future.

Service Provided:
Garage Door Opener Install

Product:
Opener

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Scotty was on time and changed the keypad quickly and he gave me some helpful information about it. Also the garage door check that was included was appreciated. Thanks again.

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A Response from: Tim Yeager

Suzanne, Thank you for the five star review. We are happy to help anytime you need us. We appreciate your business!

Scotty Johnson Service Provided:
Garage Door Opener Install

Product:
Remotes / Keypad

Technician: Scotty Johnson
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