Read what people are saying
about Precision Garage Door

While our repair was simple and quick, Andy was very friendly, courteous, and informational!

- Judy Ketcham

I would not use Precision Door Service again. One of the torsion springs broke on our overhead double door. Precision Door Service charged us $750 to replace the pair of springs, which took the technician less than 40-minutes total. When I questioned/ pushed back on the cost, which was about 2x what I expected, the technician told me the springs cost them over $250 each! I later called four other garage door businesses and learned the going rate for this common repair averages $375 total, and our standard springs cost around $100 each. After calling Friday morning, they refunded me $350 to bring their cost in line. I learned from my calling around that this is an often repeated scenario with this company - and the ease and routine manner of the refund bore this out. 

- M. Young

Thank you for your business and we are very sorry to see that you felt you received 1 star service. We apologize for the communication issue with the technician and we are happy to see that the service manager was able to take care of the refund for you. Customer satisfaction is our top goal and we are sorry we didn't meet this goal with you. We hope that we can work with you again in the future to prove this isn't how we operate our business. Please call if we can assist you with anything.

The technician who fixed my door was very professional. He is a valuable employee you should be happy to have representing your company.

- Joe Puiatti

First what I liked: Tim the installer was great. Their office staff was also helpful too being able to quickly schedule an appointment for next day which is also appreciated. The company knows what it’s doing, and has the necessary gear on the truck to fix the problem. Not a situation where they have to come back. They arrived at 8 and left at 10:30 with the problem solved. What I didn’t like: the value proposition was a little rough. I get that having an office staff, truck, materials on hand etc all costs money and at the end you will pay for that as a consumer, but paying so much for some metal and a couple of hours of labor doesn’t feel great. My suspicion is that if you were willing as a consumer to deal with the hassle of shopping around and maybe waiting an extra day or two for repair that some money could be saved.

- Jacob S

Richard explained the issues with my garage door and repair the door in the same day. He was professional and thorough!

- Colleen Bradley

They came soon after being called. They were very efficient in scheduling. Their repair person was very personable, arrived when scheduled, and very efficient.

- John Calcagni

Problem solved and expectations met. A bit expensive though!

- Timothy King

Work was done quickly and with great workmanship. They were a pleasure to work with.

- John Vestal

Very Professional installers, polite, knew what they were doing and did a great job…small hick up but they fixed it right away… very much appreciate it..

- Paul Failor

Desperately needed emergency help (residential) well after normal hours to get the garage (2 car) door functioning again. Called Precision at 7:30 pm and was pleasantly surprised to be able to get an appt for 10 pm that very evening. Richard McCann came to the rescue. Richard assessed the situation quickly, provided options to resolve the problems and once a plan was chosen, was extremely efficient in completing the work by midnight ; ( replaced 2 springs, installed new safety cables, new lift motor and track, etc.) Quite impressive , indeed. I highly recommend Precision ( and Richard) for your garage door repair needs.

- R. Olmsted

Call answered by a real person, Quick response time. Technician knowledge and polite. Would definitely recommend.

- Georgia Hadley

Excellence response. Came within 2 hrs of my call. Both techs were very professional and respectful

- Pete Alderese

I’m not happy at all. I called Precision thinking I would pay the $75 trip charge and would get my garage door motor fixed, but was told it would cost me $149 to put in a new circuit board because I had already ordered it straight from Liftmaster and their were no guarantees it would work. They said I could pay $600+ for a new garage door motor with a 4 year guarantee, so I just paid the $75 trip charge and did it myself. The commercial for Precision looks grea and professional, but I wasn’t impressed with the customer service I received.

- Robert Herbert

The technician is very knowledgeable.

- Patricia Haun

Great job came out late into the night to fix greg was so nice

- Gary Harris

Very responsive…Came out the next day.

- Adam Lowe

The agent was friendly and on-time. He quickly realized the issue with my wall mount garage door, which made for and easy service call.

- Latonya Smith

Richard McCann was very polite, knowledgeable of his work and performed the job in a timely manner. Great job! I highly recommend Richard and will request his service if needed in the future.

- Deborah Davis

This company was able to fix our garage door opener quickly and Richard provided excellent customer service. He was efficient, honest, and patient. We will use this company again when we need garage door service.

- Lisa Littleton

Scotty was amazing

- Stephen Snyderman

I scheduled technician for my garage door opener motor setting. Since I played with it earlier because door keep on opening itself and sometime just not get full close.He came and look at my garage door and told me to change its spring. Although spring was not broken or it might need some basic service. He told me to change spring that will cost $1300. I asked him first please look for motor setting since spring was not broken. But he refused to touch the motor. He played smart for half an hour. He told me, he will do it for me for $1000. I said still it is too much. I have to pay him $75 for nothing. Next day I called other garage door company. Other company told me spring is ok. If I still need to change it. He gonna charge $550 for the same spring that precision door technician was offering with out taking any money for estimate. I am very disappointed with the precision company, looks like scammer. WITH this review I ask you guys to return my $75. I will never recommend this company. Thanks

- Pawan Deo

Great response time,quality service

- Ronald Petty

Great experience. We have used Precision several times in the past and will continue to do so. The technicians are polite and knowledgeable and help us handle our issues in the most cost effective manner. Highly recommend.

- Jodi Marshall

Good quick service and friendly. I thought $200 to replace and program a key pad was a bit much. I'd still recommend them.

- Rodney Robinson

Scotty was very professional and courteous.

- Donald Fontes

Great service and very professional.

- Teresa Zillmann

Scotty diagnosed the problem immediately and fixed the door. He arrived ahead of schedule, did a great job and was professional. I will use Precision any time I have a problem with my garage doors. Thank you.

- Pam Cavin

I want to thank you for sending such a capable and knowledgeable technician, Richard McCann. He was prompt, skillful and offered a solution to the very shoddy work and materials provided by Pulte Homes showed us this issues and clearly explained the solution while offering us options based on cost. The rollers were slacked and ground down due to the door being improperly balanced, the springs were undersized and overwound, and the wheels were too small and made of cheap plastic (they wouldn't stay in the track). We now have a re-worked system that should last for years. We will certainly recommend Precision to our neighbors who undoubtedly will be experiencing similar issues as they had the same shoddy builder. Thank you, Richard and Precision.

- Heather Lee Whipple

Scotty Johnson did an awesome job repairing our garage door today! Thank you Scotty for the superb service. Our garage door has never worked better and is also smooth and quiet!

- Tad Danley

I was very lucky to have picked your company. It was just by chance that I saw your ad. Paul was excellent. Took time to explain everything to me. Very thorough and very courteous. He got to the work quickly. Did a great review of what work he did and I actually understood everything. Thank you! Maryanne

- Marianne Camesano