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about Precision Garage Door
Precision Garage Door of Raleighhas received 1706 reviews, averaging 4.89 Stars:
Chapel Hill, NC
Pittsboro, NC
The best in the business!
- Britt Norwood
Fuquay Varina, NC
Yesterday Andy Maynard and his assistant arrived to address a problem with my garage door operation. I briefed them on the current problem and the past history of door services. With that information Andy inspected the door system and provided me with several proposals to resolve the issue. I questioned him on each proposal and choose the one that best suited me. At no time did I feel pressured to go one way or the other. After the decision was made they went right to work and had the job done in short order. I was impressed with Andy's knowledge and his willingness to listen to and answer all my questions.
- Rick Smallwood
Cary, NC
Great people. Top notch customer service from my first call to them to the technician Tim who arrived to fix the problem. Tim was excellent! We have used Precision for 20 years and we will continue to use.
- Cindy Anderson
Wake Forest, NC
We are extremely pleased with the service we received and highly recommend Precision. They fixed our garage door the same day we called and did so at a reasonable price. Our technician, Evan K., was professional, knowledgeable, and thorough…just an overall good guy! Thank you, Precision!
- Daryl Morrison
Mebane, NC
I found your company through Google! When scheduling an appointment it was really easy and quick! No problems during this process. The technician (Richard) arrived promptly and was knowledgeable. This was my initial appointment and dealings with this company. I was able to upgrade the equipment necessary for garage doors to properly open and close. My doors are 8 years old and had not had any problems as of yet! But I had been hearing a different noise when raising and closing garage doors. Prayerfully I received great and accurate service that should carry me for several years to come! Several neighbors approached technician while he was working and hopefully they will be future customers. Thank you!!
- Deidre Dorsey
Wake Forest, NC
John came out the very next day after I called. He was very professional and knowledgeable. He replaced both keypads on our two garage doors. They were 20 years old and working great. I also had some other questions that he was able to answer. Very nice person. John made sure the garage doors were working and we tested them multiple times before he left. He explained the work that he was doing and the price was very much in line with what was quoted in the estimate when I called to schedule the appointment.
- Michael Parrish
Willow Spring, NC
Greg is the BEST!! Our home is a new build and our garage doors are probably the cheapest that the builders could find!! It doesn't matter because we know that Precision (and Greg) will come to the rescue ANY TIME we need them!!!
- A King
Durham, NC
Andy Maynard and his helper did a great job. Came on time, gave a good review of options and prices, worked quickly and cleanly.
- John Cline
Raleigh, NC
Precision was responsive and Scotty, our technician, did great work.
- T Spence
Raleigh, NC
I HAVE USED THE SERVICE BEFORE THOUGH THEY COST A LOT
- Earlene Debnam
Chapel Hill, NC
Excellent service!! Arrived on time, learned quickly the problem and provided a cure. Taught how to handle such a problem personally should it occur again.
- Marc Drezner
Raleigh, NC
I could not believe that I got someone out SAME DAY and they were competent and friendly and fixed the issue on the SAME day! I called another place first and was told 4 days after digging thru their phone tree for over 5 minutes. Andy and another man showed up in no time and did a great job. Kudos to your staff and for the efficiency all around!
- Jane Frank
Willow Spring, NC
Chris was great and really informative on the job
- Michael Moore
Cary, NC
Evan did a great job fixing our door. I called on a Saturday at 2PM and he was here at 4PM. He was even able to get us some warranty repair transfered from the previous owner. He we professional and courteous.
- Jim Carroll
Fuquay Varina, NC
Today I heard a beeping and found it was the garage door battery. I called your company and a technician, Scotty Johnson, was here within a couple of hours. He was knowledgeable, professional, courteous and a pleasure to work with, and quickly installed a new battery. I have had the pleasure of working with your company in the past to replace the opening coil, and a door panel. It has always been a positive experience.
- Lois Mevs
Raleigh, NC
Very good service installer was great.
- Rick Merrill
Willow Spring, NC
Scotty was our tech and he was quick and honest with no trying to upsell. He was very professional and went over his entire inspection with me and all the cost options. He had everything he needed on the truck and was able to get our garage fixed ASAP.
- Michael Bagnasco
Cary, NC
Excellent visit. Scotty was here within 45 minutes. He quickly diagnosed the issue (garage door opener not working) and corrected the issues within 20 minutes. Great job and Scotty was personable and friendly.
- John Wright
Fuquay Varina, NC
Andy Maynard and Donny did a fabulous job repairing our garage door. First of all, they were prompt in their arrival; they were very courteous, knowledgeable and made all repairs very effectively. Andy and Donny truly met all of our expectations. Cudos to both for a job well done! We will surely recommend Precision Door Service to all friends and neighbors. Thanks so much for providing such an excellent service!
- Jim Ferrone
Holly Springs, NC
I was very, very pleased with Scott my repair man! The door opens like it never had a problem And he answered all my questions! He was very courteous ! Ann Shirilla
- Ann Shirilla
Chapel Hill, NC
Scotty was an excellent repairman! God bless you Scotty!
- Karen Lewis
Raleigh, NC
I had my garage door replaced by Precision in 2011 and had it serviced recently to make sure all was still in working order. Running strong! My tech, Ryan Joyce, was informative and answered all my questions. After 13 years, still happy with the initial install and prompt servicing. Keep up the good work and highly recommend if you are considering a new garage door!
- Lawrence Sarmiere
Wake Forest, NC
Precision Door Service was excellent. Greg was very knowledgeable and professional, skilled and on time!!! I am very pleased with the service from Greg at Precision!
- Susan Calloway
Cary, NC
Chris was terrifc. He was on time, kept me informed and did a great job getting my door to work Precisely.
- Shirley
Youngsville, NC
Our technician was Evan Kopel. He arrived on time. He diagnosed the problem with the garage door. He offered basically to repair the door function or to completely service it as new. We were thoroughly pleased with Evan's knowledge and service and would highly recommend him to any customer who needs garage door repairs.
- James Green
Durham, NC
When my garage door got "hung up" (off its tracks), I called Precision (in Morrisville, NC) and was impressed that they sent out a service tech that afternoon. Richard (the tech) did a great job at realigning our door quickly and proficiently. When I mentioned the possibility of replacing the door, he was able to transition into an effective salesperson for his company, providing brochures, advice, and even a quote immediately. I did request, and receive, a few other estimates from other companies. While Precision's estimate was about $700 more than the next nearest estimate, I decided to go with Precision because of the excellent customer service I received from Richard. That's when it all went south. A week after receiving the quote, I tried calling the local franchisee, only to be directed to the national customer service center. First call, I was disconnected after being on hold for ten minutes. Second call, I was directed to a button prompt system that wouldn't recognize button presses. Third call, I finally got through to a rep who connected me to the local office, though I was put on the same "hold" system for another ten minutes before I gave up. Not wanting to give up on Precision, I reached out to Richard (who had the foresight to give me a business card with his cell phone number when I first met him). He explained how the GM and Sales Manager were both off that day, and that the manager left in the office was pretty new at the job and wouldn't be able to handle my questions. I was told I'd get a call back on Monday. That was two weeks ago. I haven't talked with any one from the company since Richard. It's hard to underestimate the frustration of TRYING TO PURCHASE FROM A LOCAL COMPANY, only to be stymied the entire way. It's really a shame. My experience with the service tech (Richard) couldn't have gone better, and for that reason alone, I was willing to pay the highest quote for a replacement garage door. However, the rest of my experience with Precision told me that they were an unreliable company, at least as it referred to sales. Frankly, if they were the LOWEST quote, I still wouldn't use them again. Blessings to Precision if they're so busy and successful that they can simply ignore a new customer trying to purchase a $4000 garage door. However, if they aren't that lucky, they should consider hiring Richard to be the face of the franchise. He truly understands the increasingly-rare skills of customer service. Interestingly, in the email I received soliciting this review, the owner of the franchise said, "If for any reason you are not totally satisfied, I would consider it a favor if you called and gave me the opportunity to redress the situation." Unfortunately, that strategy only works if you take me up on that opportunity to redress the situation. I get that a business only wants positive reviews, but I hope that this business understands how they failed to earn that and takes steps to address these shortcomings.
- Don Torino
Durham, NC
Wonderful experience! Our tech, Scotty Johnson, did a great job on replacing our springs, cables and overall maintenance. From initial phone call to completed job within 2 hours, was professional and stress free. Many thanks and would definitely recommend.
- Rick Herr
Durham, NC
First of all, most excellent response time - I called the office early in the AM - scheduled from 12 to 4. Service tech arrived later in the AM. Big thank you! Backed into the garage door, knocked 8 rollers out of the track. Mr Scotty Johnson showed up, looked at the door and determined that it was all good. Bing, bang, and a boom the double door was back on track and functioning perfectly. As an aside, the door popped one of the side finishing strips with the wind gaskets off - no sweat, Scotty stapled it back on - all's well with my door. Scotty recommended rollers with a longer shaft which will, hopefully extend the life of the door. Scotty called earlier than expected, which was a big plus. Courteous, and professional - a most awesome service representative of Precision Garage Door.
- Joseph Jarocki
Durham, NC
I was very happy with the quick service and repair. Scotty was prompt and pleasant.
- Joy S.
(919) 500-5059
(919) 500-5059(919) 407-8491
(919) 407-8491(919) 389-2489
(919) 389-2489(919) 670-2799
(919) 670-2799(919) 867-4406
(919) 867-4406(919) 436-2157
(919) 436-2157(919) 706-0191
(919) 706-0191(252) 300-7018
(252) 300-7018Office: (919) 500-5160
300 Dominion Drive
Suite 201
Morrisville, NC 27560
Office: (919) 367-3784
207 W Millbrook Road
Suite 205
Raleigh, NC 27609
Office: (919) 230-6000
636 Holly Springs Road
Holly Springs, NC 27540
Richard McCann was the technician that came He was courteous professional, and we could not have been more pleased. He diagnosed the problem and resolved it quickly. We could not have been more pleased. Michael and Barbara
- Michael Rocha