WITH 1,915 REVIEWS
Click Here To Book Online Now
CLICK
To view local phone numbers
Read what people are saying
about Precision Garage Door
Precision Garage Door of Raleighhas received 1915 reviews, averaging 4.89 Stars:
Chapel Hill, NC
Durham, NC
Jon was very knowledgeable and personable. I would highly recommend Jon and Precision Garage Door Service.
- Tracy Kochis
Product:
Durham, NC
While I appreciate an advance call from a technician telling me how I should just replace the garage door keypad myself and save some money, clearly that isn’t something I felt comfortable doing. Hence why I called you all in the first place. If a customer doesn’t take you up on the offer of just ‘doing it themselves’ the first or second time, it probably doesn’t make sense to state it a third and fourth time; just adding to the frustration. In the end, yes it was fixed the day I called; hence the three stars. But based on this interaction, I would not recommend this company.
- Bethany Butti
Thank you so much for providing feedback about your experience and bringing this to our attention. This isn't something we instruct our technicians to do unless the customer initiates the conversation. We have had a very lengthy conversation with Paul and used this as a teaching example for the rest of the employees. We appreciate you choosing Precision and please know if we can help in the future, we are here for you. You will certainly not have this kind of interaction again with one of our employees.
Product:
Cary, NC
Greg was very professional and very knowledgeable about the system.
- Larry Snead
Clayton, NC
Greg was very knowledgeable about his work and did a fantastic job!
- Micheal Coates
Garner, NC
Great service and attention provided by Richard McCann who worked on the garage door.
- Robert Gettings
Raleigh, NC
Extremly pleased with Precision Garage Door. Couldn't have asked for a better experience. From our initial call to set an appointment for a sales representative to look at our doors, to internal customer service and communications of process, timeline, scheduling and install; everything they said about timeline and expectations was spot on! Our doors were 27 years old and had both doors, railing, coils relaced along with installing new motors. Andrew was our installer. He did a wonderful job installing the doors as well as explaining about the new insulation, care for the coils and railing and abour our new motors. Again, Precision Garage Doors says it in their name and well deserved ????????????
- TM
Product:
Hillsborough, NC
We discovered our old door opener wasn't working in the morning and Brandon came right out to take a look. He quickly figured out the problems and gave us a list of recommended repairs. He also took a look at our other door while he was here and realized it needed similar maintenance. He worked quickly and ended up installing a new opener for us that is MUCH quieter than our old one. Before leaving he made sure all our remotes, keypads, and car buttons were programmed and functioning well. He was very knowledgeable and friendly throughout the whole visit. I will absolutely call Precision again if we ever have garage door issues again!
- Jason Barile
Product:
Durham, NC
Great job.
- James Davis
Product:
Durham, NC
Five stars for the service rep. Professional, friendly, and fast. He did a great job. One star for the company. Was not told over the phone that a new garage door keypad to be installed would cost $250. Was also not told that I would get charged $75 just for the service rep showing up. Once he told me $250 I almost turned him away but then he said you're going to get charged $75 just for me showing up. Was told that it has to be a special type of keypad entry system and that I couldn't get one at the store. Would not recommend this company at this time. Very disappointed in their billing practices.
- Rufus Reynolds
Thank you for your business and feedback. We are glad to see you were happy with the service Trevor provided, but we are sorry to see you weren't happy with the pricing he provided to you. The call center that handles our scheduling is who you spoke with first. They are supposed to advise you of the $75.00 service fee that will be charged if work is not performed, but would be waived if work is performed. This is a standard fee that almost all service companies charge. All of our calls are recorded so we listened. We apologize that she did not inform you of the fee as she should have and we will address that with the call center. The price of the Marantec keypad wasn't discussed on the call at all. The call center wouldn't have had the pricing for that key pad to provide even if you did ask because they aren't at the job site and wouldn't know what to offer you. As you mentioned in the call, a generic keypad will not work for your motor. We have to specifically order Marantec items to keep in stock to service customers like yourself who have that particular opener. Again, we are sorry you're unhappy with the price and if you would like to discuss further, please call and speak with our service manager.
Product:
Durham, NC
Hi we needed serious help with our garage door motor as we had a car trapped inside and wouldn’t open or close. Tim came and rescued us quickly and installed all the new fixings plus more. Very grateful!
- Gretchen Castorina
Willow Spring, NC
I cannot say enough about the technician, Richard, who came to service my garage door today. He came the same day I called and provided great service. He had everything he needed in the truck to get the job completed while he was here. He explained all of the options available for the repair and also explained some things that may need to be addressed in the future with the garage door itself. He was very courteous, professional and knowledgeable and I would highly recommend him and Precision Door for any garage door services you may need.
- Kathy Hiegel
Service Provided:
Product:
Technician: Richard McCann
Apex, NC
terrific!! fast response, easy to schedule, great workmanship
- Mary Amundsen
Rougemont, NC
Very professional service, good price, great products. They helped guide us on the right decision to service our existing malfunctioning old door vs buy a new one. We opted for a new door which we are very happy with, and very importantly they did not pressure us and they did not try to oversell.
- Jerry Dotsey
Chapel Hill, NC
Installer’s were efficient, courteous and ,helpful.
- Jim Caplan
Cary, NC
Repair man was very nice and helpful. Would welcome him back any time we need service.
- Ron Sparrow
Cary, NC
We have been long time customers of Precision Door Service. With our most recent interaction, Justin Potter was our technician. As has always been the case, Justin was knowledgeable, efficient and did an outstanding job explaining everything associated with our needed repair.
- Mark Mosley
Garner, NC
I’ve had your service before but this was the experience I’ve had. It was better than five stars
- Marilyn
Clayton, NC
Jon and Will arrived when they said they would, quickly identified the issue, and provided an accurate estimate for repairs. They were very friendly and efficient, demonstrating excellent technical skills while getting our door back into working order. I highly recommend them both! Thanks, guys!
- Rocky Lien
Product:
Durham, NC
Very satisfied with the technician
- Stephen Rigsbee
Product:
Raleigh, NC
Figured out my garage issues very quickly, after several visits from another company.So thrilled.....
- Lisa Michael
Raleigh, NC
Great service!
- Natascha Warren
Apex, NC
Justin provided excellent service today. He explained my situation and his approach to remedy our problem. He worked alone and was able to fix our issue. He explained the steps he took and let us know what we should expect to encounter down the line. I would certainly utilize his services again and would comfortably recommend him to others.
- Barbara Eberlein
Product:
Raleigh, NC
I used them for first time last year and very impressed with their honesty and proficiency and still am after today. Tim was very good today and gave me excellent advice I’m very impressed as our experiences with companies in the past have not been so positive Linda Mims
- Linda Mims
Chapel Hill, NC
Prior custoker
- Cindy Campo
Raleigh, NC
Precision gave me a quick response and excellent service. The before and after were quite different in function and sound of our garage door. Care was taken and options explained. I opted for the best package that included warranty on the work. The service man was knowledgeable and respectful. I highly recommend Precision Overhead Garage Door Service.
- Joan Thompson
Raleigh, NC
They sent a representative to open my garage door.He came in less than one hour, when I asked how much I owed,he said nothing because it was just a switch that had been locked.They are honest and reliable.
- Henry Fraser
Cary, NC
Our garage spring broke on Friday late afternoon with our car in the garage. I called Precision to explain the situation and they sent out a technician the next morning to fix it. Scotty J was extremely helpful explaining things as he showed me the problems. The house is 15 years old and the garage door need some repairs in addition to replacing the springs. Because all the use our garage door gets with 2 cars, it made sense to me to install better mechanical parts so it works better and longer! 2 hours later everything was fixed and working again — much quieter! I also had him replace the switch with a newer style because the original one was making a good connection anymore. I was vey happy with Scotty! He did amazing work in a short amount of time and was very professional and courteous. Thank you Scotty!!!
- Manny Garcia
Raleigh, NC
Precision provided outstanding same day service when our garage door needed repair. Great customer service provided by technician.
- David Carstens
Fuquay Varina, NC
Highly rated BBB and online reviews. Richard was very professional and did an excellent job of resolving our problem, as well as servicing both doors.
- Joe Fort
(919) 500-5059
(919) 500-5059(919) 407-8491
(919) 407-8491(919) 389-2489
(919) 389-2489(919) 670-2799
(919) 670-2799(919) 867-4406
(919) 867-4406(919) 436-2157
(919) 436-2157(919) 706-0191
(919) 706-0191(252) 300-7018
(252) 300-7018Office: (919) 500-5160
300 Dominion Drive
Suite 201
Morrisville, NC 27560
Office: (919) 367-3784
207 W Millbrook Road
Suite 205
Raleigh, NC 27609
Office: (919) 230-6000
636 Holly Springs Road
Holly Springs, NC 27540
Scotty was on time ,direct, and honest …His advice saved me approx $300.00 …I could not ask more of customer service technician…,
- Charles Price