Frequently Asked Questions

Yes! We offer emergency service options for urgent garage door issues, and same-day appointments are available in most cases.

Availability depends on scheduling, location, and the nature of the issue. Contact our team and we’ll work to get you the help you need as quickly as possible.

Precision Garage Door Service proudly serves homeowners throughout the Raleigh-Durham and greater Triangle area, including Raleigh, Durham, Cary, Chapel Hill, Wake Forest, Clayton, Garner, Apex, Holly Springs, Fuquay-Varina, Pittsboro and surrounding communities.

Our service area also extends east and north to communities including Rocky Mount, Wilson, Tarboro, Henderson, Louisburg and Roanoke Rapids.

To confirm service availability for your address, visit PrecisionDoorTriangle.com or contact our team.

• Angier, NC
• Apex, NC
• Bahama, NC
• Bear Creek, NC
• Bennett, NC
• Brentwood, NC
• Buckhorn, NC
• Bynum, NC
• Carrboro, NC
• Cary, NC
• Cedar Grove, NC
• Chapel Hill, NC
• Clayton, NC
• Creedmoor, NC
• Durham, NC
• Efland, NC
• Fearrington, NC
• Fuquay Varina, NC
• Garner, NC
• Goldston, NC
• Gulf, NC
• Henderson, NC
• Hillsborough, NC
• Holly Springs, NC
• Hurdle Mills, NC
• Knightdale, NC
• Louisburg, NC
• Mebane, NC
• Moncure, NC
• Morrisville, NC
• Nashville, NC
• New Hill, NC
• Oxford, NC
• Pittsboro, NC
• Raleigh, NC
• Roanoke Rapids, NC
• Rocky Mount, NC
• Rolesville, NC
• Rougemont, NC
• Roxboro, NC
• Siler City, NC
• Tarboro, NC
• Timberlake, NC
• Wake Forest, NC
• Wendell, NC
• Willow Spring, NC
• Wilson, NC
• Youngsville, NC
• Zebulon, NC

Yes! Precision Garage Door Service is licensed and insured, and our technicians are professionally trained to provide safe, reliable garage door service.

We’re committed to professional workmanship and providing our customers with confidence and peace of mind when they choose our team to work in their home.

Precision Garage Door Service has been proudly serving homeowners in the Raleigh-Durham and Triangle area since 2002. With more than two decades of experience, we’ve built our business around quality workmanship, professional service, and a commitment to customer satisfaction.

Yes! You can conveniently book your garage door service appointment online 24/7 by visiting PrecisionDoorTriangle.com and selecting the "Book Now "option.

For urgent needs or a sooner appointment than the scheduler displays, call our team directly.

Yes! We offer military and senior discounts as a thank-you to members of our community. We also offer special discounts and promotions on select garage door services throughout the year.

Visit the special offers section of our website to see our current promotions, or ask our team about available discounts when scheduling your appointment. Some restrictions may apply.

We repair a wide range of garage door and opener problems, including broken springs, cables, rollers, tracks, hinges, drums, weather seals, safety sensors, remotes, keypads, and garage door openers. We can also address doors that are noisy, off-track, uneven, stuck, or not opening and closing properly.

Our technicians arrive with fully stocked trucks, allowing us to complete most repairs in a single visit. We’ll inspect your garage door system, explain what we find, and provide upfront pricing before any work begins

Our experienced and reliable technicians are experienced professionals who fix garage doors, including: 

• Broken spring replacement. 
• Torsion and Extension springs 
• Cable repair / replacement 
• Roller replacement Panel repair 
• Track alignment, adjustment and Hinge repair 
• Sensor / safety eye repairs 
• Opener repair (common items) 
• Weatherseal replacement 
• Sagging door / balance adjustment 
• Noise Reduction and Tune-ups 
• Emergency Service

It depends on the age, condition, and extent of damage to your garage door. Many common issues—such as broken springs, damaged hardware, or problems with the opener—can often be repaired. Replacement may make more sense if the door has significant panel damage, recurring problems, extensive wear, or if you’re looking to improve your home’s appearance or energy efficiency.

Our technicians will inspect your garage door, explain what they find, and review your repair and replacement options when appropriate. We’ll give you the information and upfront pricing you need to make the decision that’s right for your home and budget.

In most cases, we can offer a same-day appointment for garage door repair. Our technicians arrive with fully stocked trucks, allowing us to complete most repairs during the initial visit.

Our technicians arrive with fully stocked trucks, carrying a wide selection of parts for most major garage door brands. This means we can complete most repairs in just one visit.

Some specialized, brand-specific, or less common parts may need to be special ordered. If that’s the case, your technician will explain what’s needed and review the next steps with you.

Most garage door springs fail due to normal wear and tear from repeated opening and closing. Age, corrosion, improper spring sizing, and lack of maintenance can also contribute to premature failure.

Because springs operate under extreme tension, replacement should be handled by a trained professional. Our technicians inspect the entire spring and door system, determine the proper spring size for your specific door, and use professional tools and procedures to safely complete the replacement.

We’ll also perform a safety inspection, test and balance the door, and make sure it’s operating properly before we leave.

Common signs of a broken or failing garage door spring include a door that won’t open, feels unusually heavy, opens unevenly, closes too quickly, or makes a loud popping or banging sound. You may also notice a visible gap or damage in the spring.

Because garage door springs are under extreme tension, they should not be adjusted or replaced yourself. If you suspect a spring problem, we recommend having the door inspected by a trained professional. Our technicians can identify the issue, explain your repair options, and provide upfront pricing before any work begins.

Garage door repair costs vary depending on the type of repair, parts needed, door size and configuration, and condition of the garage door system.

Because every situation is different, our technician will inspect your garage door, identify the problem, and provide upfront pricing before any repair work begins. You’ll have the opportunity to review the recommended repair options and costs before deciding how you’d like to proceed.

For general pricing questions, you’re also welcome to contact our team to discuss your specific garage door issue.

Yes. We stand behind our repair work and offer warranty coverage on parts and labor, depending on the repair and products selected.

Because warranty terms can vary by the type of repair and parts used, your technician will explain the applicable coverage and provide the written parts and labor warranty for the repair option you choose.

We sell and install a wide variety of residential garage doors to complement virtually any home and budget. Options include traditional raised-panel, carriage-house, contemporary, and modern styles, with a variety of materials, colors, finishes, window designs, and insulation options.

We offer doors from leading manufacturers such as Amarr®, Haas Door®, and C.H.I. Overhead Doors®, and can also source custom garage doors from additional manufacturers for homeowners looking for something unique.

Our door consultants can help you compare styles and options and find the right combination of curb appeal, durability, energy efficiency, and budget for your home.

We offer high-quality garage doors from several trusted manufacturers, including Amarr®, Haas Door®, and C.H.I. Overhead Doors®, among others.

We also have access to custom garage doors from additional manufacturers, giving you even more options when you’re looking for a specific style, material, design, or feature.

Our door consultants can help you explore the available brands and custom options to find the right garage door for your home, style, and budget.

We do not typically offer same-day garage door installation, as our installation schedule is often booked in advance.

If you have an urgent need, please contact our team. Depending on whether the garage door you need is in stock and our current installation schedule, we may be able to accommodate an installation within the same week. Our team can check inventory and availability and let you know how quickly we can get your new garage door installed.

Yes! Our website offers an interactive Garage Door Designer that allows you to explore different door styles, colors, windows, and design options to see what looks best on your home. You can also browse our online Door Gallery for inspiration.

For a closer look, customers can visit our showroomby appointmentto see garage door styles, materials, colors, and options in person. When you schedule a free new door consultation, our door consultants can also bring samples to your appointment, making it easy to compare options at your home.

Whether you prefer to start online, visit our showroom, or meet with a consultant at your home, our team can help you find the right garage door for your style, needs, and budget.

No! We offer free estimates for new garage doors. Our team can review your needs, discuss available styles and options, and provide pricing to help you choose the right garage door for your home and budget.

Yes! We offer a variety of garage door options at different price points, including budget-friendly choices for homeowners looking for a quality new garage door at an affordable price.

The final cost will depend on factors such as the size, style, material, insulation, and features you select. Our team can walk you through the available options and help you find a garage door that fits both your home and your budget.

Yes! New garage doors come with a limited lifetime warranty which your door estimator or technician can explain to you more on site. Your new garage door may also include a manufacturer’s warranty, with coverage varying by door manufacturer, model, and materials.

Our team will review the specific warranty coverage with you so you understand exactly what is included with your new garage door and installation.

Yes! When we install your new garage door, our team will remove and haul away your old garage door and related materials, so you don’t have to worry about disposal.

Our goal is to make the entire installation process as easy and convenient as possible, from removing your old door to completing your new installation.

Yes, depending on your garage door and opener setup, we can install garage door locking solutions to help provide added security.

Because the right lock can vary based on the type of door and opener you have, we recommend contacting our team to discuss your needs. We can review your setup and recommend the appropriate option for your garage door.

Once your new garage door is ordered, the typical lead time for installation is approximately 4–6 weeks, depending on the door manufacturer, style, customization, and product availability.

Once your installation day arrives, the installation itself typically takes about 4 hours and is completed in one day.

Our team will keep you updated throughout the process and schedule your installation as soon as your new garage door is ready.

Yes! We offer financing options through GreenSky for qualified customers purchasing a new garage door.

Depending on current promotions, 0% interest financing options may also be available, subject to credit approval and applicable terms and conditions.

Our team can review the current financing options with you and help you find a payment option that works for your project.

Yes! We install both our own Precision-branded garage door openers and LiftMaster® openers. We offer several types of openers, including belt-drive and jackshaft (wall-mount) models, with options to fit different garage door setups and customer needs.

Depending on the model, available features may include quiet operation, smart/Wi-Fi connectivity, battery backup, LED lighting, and built-in cameras.

Our technicians can explain the differences between the available models and help you choose the right opener for your garage door, lifestyle, and budget. In many cases, we can even install your new opener the same day if the model you choose is stocked on our truck.

It depends on the age, condition, and specific problem with your opener. Issues like sensor problems, remotes that aren’t working, or certain worn components may be repairable. If the opener is older, frequently needs repairs, has significant mechanical or electrical problems, or lacks modern safety features, replacement may be the better option.

Our technicians can inspect and diagnose your opener, explain what’s causing the problem, and review both repair and replacement options when appropriate. We’ll give you the information and upfront pricing you need to decide what makes the most sense for your home and budget.

• Smartphone control and monitoring from virtually anywhere

• Built-in cameras on select models

• Battery backup to keep your door operating during a power outage

• Bright LED garage lighting

• Ultra-quiet operation

Our technicians can walk you through the available models and features and help you choose the opener that best fits your home, needs, and budget.

Yes! We repair most major brands of garage door openers. Our technicians can diagnose and repair many common opener problems, including doors that won’t open or close, intermittent operation, unusual noises, remote or keypad issues, safety sensor problems, and other performance concerns.

Our technicians arrive in fully stocked trucks with many commonly needed parts, allowing us to complete many opener repairs during the initial visit. We’ll inspect the system, explain what we find, and review your repair or replacement options and pricing before any work begins.

Yes. Depending on the opener and service provided, we offer a limited lifetime warranty on certain components and workmanship. New garage door openers may also include manufacturer warranties, which vary by brand and model.

Our team will explain the applicable warranty coverage with you so you understand what’s included with your new opener and installation.

Yes! In many cases, we can install a new garage door opener the same day as your appointment. Our technicians arrive in fully stocked trucks with several of our most popular opener models, allowing us to complete the installation during the initial visit when the opener you choose is in stock.

If you need help choosing the right opener for your garage door, your technician can review the available options and recommend a model that fits your needs.

Yes! We offer professional garage door tune-ups and maintenance services designed to help keep your door operating safely, smoothly, and reliably.

Our typical garage door tune-up includes a comprehensive 25-point safety inspection of your door panels, springs, sensors, safety release, hardware, tracks, and other moving parts. We’ll also lubricate and condition moving components, make performance adjustments where needed, and provide a full diagnostic report with our technician’s recommendations.

Regular maintenance can help identify potential issues early, reduce unnecessary wear and tear, and keep your garage door performing at its best.

We recommend having your garage door professionally inspected and maintained once a year to help keep it operating safely, smoothly, and reliably. Regular maintenance can also help identify worn or damaged components before they lead to larger problems.

You should also schedule service anytime you notice a change in how your garage door operates—such as unusual noises, jerking or uneven movement, slower operation, difficulty opening or closing, or anything that just doesn’t seem right.

When it comes to your garage door, if you suspect there may be an issue, it’s always a good idea to have it checked by a professional.